Announcements
The Web Player should now be loading again - for more info, click here.

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Lucien_
  • Visitor
  • 14202 Views
  • 54 replies
  • 17 likes
  • 14202 Views
  • 54 replies
  • 17 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864277 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864277 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23236 Views
  • 3 replies
  • 0 likes
  • 23236 Views
  • 3 replies
  • 0 likes

Ayuda

No tengo la opción de ecualizador en un teléfono LG. Modelo G5

  • Newbie
  • No tengo la opción de ecualizador en un teléfono LG. Modelo G5
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Friendship is so vulnerable? Have a look at this app!

When your friends borrow your phone to play games with some secret data.When your friends wants to look through your gallery but there are some private photosWhen your friends use your phone while your girlfriend send you a sweet message. How do you ...

  • Regular
  •           When your friends borrow your phone to play games with some secret data. When your friends wants to look through your gallery but there are some priva...
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

Spotify won't play any songs

Since today my Spotify will not play any songs and I keep getting the message shown bellow. I can't play a single song on phone and this makes the app completely useless

  • Newbie
  • Since today my Spotify will not play any songs and I keep getting the message shown bellow. I can't play a single song on phone and this makes the app completely useless
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

I have problems with my cell phone version

Hi, I just downloaded Spotify on my tablet and on my Android cell phone. My tablet version goes very Well, but on my cell phone it doesnt working well. I cant even open a song. For exemple, if i search a song and i try to clic on it, nothing happens,...

  • Newbie
  • Hi,   I just downloaded Spotify on my tablet and on my Android cell phone.   My tablet version goes very Well,  but on my cell phone it doesnt working well. I cant even open a song...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Empty album

The attached album is completely empty. Can anyone help me?

  • Casual Listener
  • The attached album is completely empty. Can anyone help me?
  • 1122371293
  • Casual Listener
  • 769 Views
  • 6 replies
  • 0 likes
  • 769 Views
  • 6 replies
  • 0 likes

"Available offline"

I just bought premium again. I had playlists along my previous premium. Then I was cancelled it. I could listen them while I am unavaliable because I downloaded. But now, I am trying to download them again and I just can't. If anyone knows how to fix...

  • Newbie
  • I just bought premium again. I had playlists along my previous premium. Then I was cancelled it. I could listen them while I am unavaliable because I downloaded. But now, I am trying to download them...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Problem with offline download

I put beforehand that I have premium spotify. In my spotify library, until a few weeks ago, I had about 1500 songs in "songs". One day, I was listening music with android but there was also my father connected with my account from pc, also listening ...

  • Regular
  • I put beforehand that I have premium spotify. In my spotify library, until a few weeks ago, I had about 1500 songs in "songs". One day, I was listening music with android but there was also my father...
  • Joe
  • Community Legend
  • 333 Views
  • 5 replies
  • 0 likes
  • 333 Views
  • 5 replies
  • 0 likes

Full name and picture still show after disconnecting Facebook

I'm on android on Samsung.I've already disconnected facebook and it doesn't show on my app or desktop profile. Tried clearing cache, files and reinstalling.What's going on? Can anyone help?

  • Casual Listener
  • I'm on android on Samsung. I've already disconnected facebook and it doesn't show on my app or desktop profile. Tried clearing cache, files and reinstalling. What's going on? Can anyone help?
  • Joe
  • Community Legend
  • 243 Views
  • 3 replies
  • 0 likes
  • 243 Views
  • 3 replies
  • 0 likes

Problem Using Musixmatch with Spotify

Hi. I tried to view music lyrics that I play with spotify but it seems that it doesn't work. I also enabled Device Broadcast Status in Spotify but nothing happened. What should I do? Thanks,

  • Regular
  • Hi.   I tried to view music lyrics that I play with spotify but it seems that it doesn't work.   I also enabled Device Broadcast Status in Spotify but nothing happened.   What sh...
  • Joe
  • Community Legend
  • 1475 Views
  • 4 replies
  • 0 likes
  • 1475 Views
  • 4 replies
  • 0 likes

Add this fix for randomly pausing music to the FAQ for android users

For android 6 and newer, it has a feature called 'Battery Optimiztion' that is automatically applied to each app installed. This will cause Spotify to stop playing music when the screen is off after a few songs. Just go into Settings -> Battery -> an...

  • Newbie
  • For android 6 and newer, it has a feature called 'Battery Optimiztion' that is automatically applied to each app installed. This will cause Spotify to stop playing music when the screen is off after ...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Superuser Contribution auto play app marshmallow anyone? in car

Hi.on older android and spotify I had an app that most of the time used to manage to auto play spotify in my car when BT connected ...but now nothing seems to work ...really wish spotify devs would add this feature ...anyone found a good app to do th...

  • Visitor
  • Hi. on older android and spotify I had an app that most of the time used to manage to auto play spotify in my car when BT connected ...but now nothing seems to work 😢 ...really wish spotify devs w...
  • navaira
  • Roadie
  • 361 Views
  • 4 replies
  • 0 likes
  • 361 Views
  • 4 replies
  • 0 likes

Solved!! Downloading music

Been using Spotify for a few months on my LG G5. All of a sudden, I can no longer download songs (manage offline). I'm on wifi, have less than 3,333 songs, and have 10GB of storage available. I even reinstalled the app. Please help!

  • Regular
  • Been using Spotify for a few months on my LG G5. All of a sudden, I can no longer download songs (manage offline). I'm on wifi, have less than 3,333 songs, and have 10GB of storage available. I even ...
  • kbrooksc
  • Community Legend
  • 418 Views
  • 7 replies
  • 0 likes
  • 418 Views
  • 7 replies
  • 0 likes

so why does the wear app need data connection when phone app is in offline mode :/

eh doesnt make sense - the phone app works fine in offline mode ... but the wear app will only work if the phone app is online with mobile data turned on ...what is it doing i wonder? ...surely the wear app just needs to connect to the phone

  • Visitor
  • eh 😕  doesnt make sense - the phone app works fine in offline mode ... but the wear app will only work if the phone app is online with mobile data turned on 😕 ...what is it doing i wonder? 😕...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Downloaded podcasts not working offline

Using Android on a Samsung S3Downloaded some podcasts which were all available offline 2 days ago. Now none are available offline.They are all listed in the downloads section but are greyed out.How can I get them to work offline?

  • Casual Listener
  • Using Android on a Samsung S3 Downloaded some podcasts which were all available offline 2 days ago. Now none are available offline. They are all listed in the downloads section but are greyed out. ...
  • 314 Views
  • 0 replies
  • 1 likes
  • 314 Views
  • 0 replies
  • 1 likes

Echo via Spotify pauses my Android audio

I think this is a bug... My Spotify premium account is connected to my Amazon Echo. When I am listening to some non-Spotify audio on my Android device (LG G5), such as a podcast in Podcast Addict, and then someone at home starts playing music on Spot...

  • Regular
  • I think this is a bug...   My Spotify premium account is connected to my Amazon Echo. When I am listening to some non-Spotify audio on my Android device (LG G5), such as a podcast in Podcast A...
  • lonb
  • Regular
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Q Mobile user with Andriod 4.2.1 and Spotify new version

I have just downloaded the app and it just doesn't open !!! I needed it to be fix etc

  • Casual Listener
  • I have just downloaded the app and it just doesn't open !!! I needed it to be fix etc
  • oflaviosiqueira
  • Newbie
  • 460 Views
  • 1 replies
  • 1 likes
  • Android 4.1.2
  • 460 Views
  • 1 replies
  • 1 likes

Can't change the country of my moms account?

I can't change the country of my moms account, for some reason it thinks she's in the UK. When she isn't? And Ireland isn't showing up in the drop down menu? Any advice? Please and thanks

  • Newbie
  • I can't  change the country of my moms account, for some  reason it thinks she's in  the UK. When she isn't?  And Ireland  isn't  showing up in the drop down menu? Any a...
  • madsdh
  • Casual Listener
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Solved!! online issue android smartphone

Can't start spotify anymore via android smartphone, online status as starting point denied access. Via Notebook is OK!

  • Casual Listener
  • Can't start spotify anymore via android smartphone, online status as starting point denied access. Via Notebook is OK!   
  • KatesHere
  • Community Legend
  • 530 Views
  • 3 replies
  • 0 likes
  • Online on Android
  • 530 Views
  • 3 replies
  • 0 likes

Premium not working off line

I have Spotify Premium. I have downloaded some playlists to my phone. The phone is a vodafone own-brand running android. The music plays at home even when in aeroplane mode, but as soon as I am away from home, spotify says "error. you are not connect...

  • Newbie
  • I have Spotify Premium.   I have downloaded some playlists to my phone. The phone is a vodafone own-brand running android.   The music plays at home even when in aeroplane mode, but as ...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

App always offline?!

Dear everyone, I need help :My app (android) always says that Spotify is offline and thus I can't play music. Although I have a premium account, and I can't access my downloaded playlists. I have updated and re-installed the app multiple times. Any i...

  • Casual Listener
  • Dear everyone, I need help : My app (android) always says that Spotify is offline and thus I can't play music. Although I have a premium account, and I can't access my downloaded playlists. I have u...
  • mooony86
  • Casual Listener
  • 341 Views
  • 6 replies
  • 0 likes
  • 341 Views
  • 6 replies
  • 0 likes