Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1048 Views
  • 0 replies
  • 4 likes

Solved!! Sort Starred list by date added

Really appreciated this feature stayed with android longer than apple but alas no longer. I use the starred list to create a playlist of my very favcourite songs and often shuffle this. It's often nice to listen to stuff one has added most recently b...

  • Casual Listener
  • Really appreciated this feature stayed with android longer than apple but alas no longer.   I use the starred list to create a playlist of my very favcourite songs and often shuffle this. &nb...
  • Joe
  • Community Legend
  • 560 Views
  • 1 replies
  • 0 likes
  • 560 Views
  • 1 replies
  • 0 likes

[Android 6+]Notification bar, BT, Pausing on calls and other issues

There's been an avalanche of posts recently reporting the following issues: No notification bar Widget/notification controls not working Bluetooth controls not working Music not pausing when receiving/making calls The volume of posts across a large n...

  • Community Legend
  • There's been an avalanche of posts recently reporting the following issues: No notification bar Widget/notification controls not working Bluetooth controls not working Music not pausing whe...
  • 800 Views
  • 0 replies
  • 0 likes
  • 800 Views
  • 0 replies
  • 0 likes

Solved!! Can't click on a specific songs

Hey, Ive got a family premium for a while and everything worked fine untill a few days ago every time I click on a song a window opens(go to song radio/artist and so on) and the song itselfs doesnt play. If i want to play anything just by shuffle pla...

  • Casual Listener
  • Hey, Ive got a family premium for a while and everything worked fine untill a few days ago every time I click on a song a window opens(go to song radio/artist and so on) and the song itselfs doesnt p...
  • Joe
  • Community Legend
  • 8009 Views
  • 6 replies
  • 0 likes
  • 8009 Views
  • 6 replies
  • 0 likes

My downloaded songs won't play offline

HTC M9 - recently updated OSSpotify version - 6.5.0.1816 armV7 All the songs I had downloaded are no longer downloaded and won't play offline......I also am having trouble with my storage being full, but there is no option on spotify to select my SD ...

  • Newbie
  • HTC M9 - recently updated OS Spotify version - 6.5.0.1816 armV7   All the songs I had downloaded are no longer downloaded and won't play offline...... I also am having trouble with my storag...
  • Joe
  • Community Legend
  • 649 Views
  • 1 replies
  • 0 likes
  • 649 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Downloaded playlists show as downloaded, yet I'm unable to play any songs from the playlist

Hi there! I was just wondering how come my playlist has the green button showing that it is downloaded, yet I can't see nor play any songs from that playlist? I am a premium user, of course, and also have my spotify in offline mode to not use any of ...

  • Regular
  • Hi there! I was just wondering how come my playlist has the green button showing that it is downloaded, yet I can't see nor play any songs from that playlist? I am a premium user, of course, and also...
  • Anyk17
  • Spotify Star
  • 1365 Views
  • 3 replies
  • 0 likes
  • 1365 Views
  • 3 replies
  • 0 likes

Solved!! Offline mode files gets removed from SD card after opening app without/with different SD card

Here are facts:ASUS Zenfone 2 (Z00AD)Stock 5.0Spotify 6.5.0.1816SD card's file system doesn't mount automatically on boot (cause is unknown, investigation still ongoing, but I don't think that's The problem).Here's what happens:I accidentally forget ...

  • Casual Listener
  • Here are facts: ASUS Zenfone 2 (Z00AD) Stock 5.0 Spotify 6.5.0.1816 SD card's file system doesn't mount automatically on boot (cause is unknown, investigation still ongoing, but I don't think tha...
  • Obey138official
  • Casual Listener
  • 1666 Views
  • 2 replies
  • 0 likes
  • 1666 Views
  • 2 replies
  • 0 likes

Spotify just keeps on playing even during calls

ProblemsPlaying Spotify. Receive a call and Spotify keeps playingPlaying via BT on car stereo. Turn off car.music plays on phone.Had only started happening recently.Have reinstalled Spotify several times to no avail.Any suggestions?

  • Music Fan
  • Problems Playing Spotify. Receive a call and Spotify keeps playing Playing via BT on car stereo. Turn off car.music plays on phone. Had only started happening recently. Have reinstalled Spoti...
  • adornini
  • Casual Listener
  • 6849 Views
  • 23 replies
  • 5 likes
  • 6849 Views
  • 23 replies
  • 5 likes

Internet via bluetooth - no download

Phone : Sony M4 - Android 6.Problem:I have Raspberry Pi which spread internet conection via bluetooth (Blueman -> Service).Phone have connection to Internet and I can listen music.But when I want to download music to my library Spotyfy says "To downl...

  • Casual Listener
  • Phone : Sony M4 - Android 6. Problem: I have Raspberry Pi which spread internet conection via bluetooth (Blueman -> Service). Phone have connection to Internet and I can listen music. But when...
  • abkaluga
  • Casual Listener
  • 751 Views
  • 3 replies
  • 0 likes
  • bluetooth
    Download mode doesn't work
  • 751 Views
  • 3 replies
  • 0 likes

Distorted sound on oneplusthree

When I'm playing song on my phone the sound is distorted/robotic hollow. The problem is only from Spotify as I've been playing videos on YouTube without any sound problems. Anyone encountered the problem as mine?

  • Newbie
  • When I'm playing song on my phone the sound is distorted/robotic hollow. The problem is only from Spotify as I've been playing videos on YouTube without any sound problems. Anyone encountered the pro...
  • 437 Views
  • 0 replies
  • 0 likes
  • 437 Views
  • 0 replies
  • 0 likes

Solved!! Serious problem with volume - ear damage alert!!!

I have a samsung galaxy s4, when im using spotify the max volume is first till low butik after a few minutes something happens and The volume is all of a sudden super high. I mean a permanent ear damage is very possible. Any ideas om what could cause...

  • Music Fan
  • I have a samsung galaxy s4, when im using spotify the max volume is first till low butik after a few minutes something happens and The volume is all of a sudden super high. I mean a permanent ear ...
  • Lmbux
  • Newbie
  • 10692 Views
  • 38 replies
  • 2 likes
  • 10692 Views
  • 38 replies
  • 2 likes

Issues w/ Widget, Music doesn't stop playing after removal of headset & other issues

I have repeatedly reported these issues; and I would get issues where the widget is unresponsive; I cannot stop the music unless I open the app. Another issue I am dealing with, is when I remove my headset, the music continues to play; rather automat...

  • Roadie
  • I have repeatedly reported these issues; and I would get issues where the widget is unresponsive; I cannot stop the music unless I open the app. Another issue I am dealing with, is when I remove my h...
  • Joe
  • Community Legend
  • 678 Views
  • 2 replies
  • 0 likes
  • 678 Views
  • 2 replies
  • 0 likes

Downloading

How can I see what I'm downloading? If I click on the notifications on my cellphone it doesn't open a page that shows me what I'm downloading at the moment. I need to understand since it says that I'm downloading 1138 songs but I don't know why. Than...

  • Newbie
  • How can I see what I'm downloading? If I click on the notifications on my cellphone it doesn't open a page that shows me what I'm downloading at the moment. I need to understand since it says that I'...
  • Joe
  • Community Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Premium won't work on phone

Our family just started a plan for Premium spotify. It says I am successfully part of the plan online, but I am still getting ads and can't use premium features on the phone ap. I have logged out and logged back in again and it has not resolved the p...

  • Casual Listener
  • Our family just started a plan for Premium spotify. It says I am successfully part of the plan online, but I am still getting ads and can't use premium features on the phone ap. I have logged out and...
  • Joe
  • Community Legend
  • 391 Views
  • 3 replies
  • 0 likes
  • 391 Views
  • 3 replies
  • 0 likes

Won't show storage option

I want to download my music to my SD card however when I go to settings it doesn't give me the storage option to switch to SD card.

  • Newbie
  • I want to download my music to my SD card however when I go to settings it doesn't give me the storage option to switch to SD card.
  • Joe
  • Community Legend
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Spotify Running Playlists Not Showing

When I select Running from the Browse menu there are no playlists, only the section headings "Featured" and "Running Originals" with blank space in between (see screenshot). Tapping anywhere has no result. I have already tried restarting the phone, r...

  • Newbie
  • When I select Running from the Browse menu there are no playlists, only the section headings "Featured" and "Running Originals" with blank space in between (see screenshot). Tapping anywhere has no r...
  • dramamask
  • Casual Listener
  • 504 Views
  • 3 replies
  • 0 likes
  • 504 Views
  • 3 replies
  • 0 likes

Musixmatch not working on Samsung Note5

I've connected Musixmatch to Spotify for several times before but the floating lyrics function still doesn't work. No lyrics appear when I play a song. I think I've turned on every function needed for the authorisation. I just want to read some lyric...

  • Newbie
  • I've connected Musixmatch to Spotify for several times before but the floating lyrics function still doesn't work. No lyrics appear when I play a song. I think I've turned on every function needed fo...
  • Joe
  • Community Legend
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

[Chromecast Audio] Why is it not possible to set a default Chromecast Device output?

I use my tablet(s) and Chromecast Audio to stream multiroom audio in my house. Every time I want to put on some music, the tablet starts playing music. I have to go to Chromecast devices. Pick my "Play everywhere" device. Wait a minute for it to conn...

  • Casual Listener
  • I use my tablet(s) and Chromecast Audio to stream multiroom audio in my house.   Every time I want to put on some music, the tablet starts playing music. I have to go to Chromecast devices...
  • 939 Views
  • 0 replies
  • 14 likes
  • 939 Views
  • 0 replies
  • 14 likes

No lock screen icons, "song not available", music stops playing...

I've just cancelled my subscription. I've been a paying customer for more than 4 years, but the bugs of the last weeks/months made using Spotify a nightmare. I know that there are threads for all the issues mentioned in the title. Unfortunately, deve...

  • Regular
  • I've just cancelled my subscription. I've been a paying customer for more than 4 years, but the bugs of the last weeks/months made using Spotify a nightmare. I know that there are threads f...
  • 379 Views
  • 0 replies
  • 1 likes
  • 379 Views
  • 0 replies
  • 1 likes

Superuser Contribution Can't share music via Spotify anymore (Android)

I've been on Spotify for a while sharing music via the app on my phone. Recently the option to share via the app is no longer available, instead I'm directed to other applications to share music with friends. Any ideas on how to rectify this?- my Fac...

  • Casual Listener
  • I've been on Spotify for a while sharing music via the app on my phone. Recently the option to share via the app is no longer available, instead I'm directed to other applications to share music with...
  • Lesmwende
  • Casual Listener
  • 722 Views
  • 5 replies
  • 0 likes
  • 722 Views
  • 5 replies
  • 0 likes

Mobile Data limit reached

Is 1.18GB of background data unusual?I don't listen to music through cellular and have only used 193MB of foreground data. I had the cellular downloads turned on for a couple of days. One of which the app updated, which I'm assuming has caused my lim...

  • Casual Listener
  • Is 1.18GB of background data unusual? I don't listen to music through cellular and have only used 193MB of foreground data.   I had the cellular downloads turned on for a couple of days. One ...
  • Melita84
  • Casual Listener
  • 1589 Views
  • 5 replies
  • 0 likes
  • 1589 Views
  • 5 replies
  • 0 likes