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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 840019 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 840019 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13649 Views
  • 1 replies
  • 0 likes
  • 13649 Views
  • 1 replies
  • 0 likes

App won't open - Kein Speicherbereich gefunden

Hi, I am unable to open the Spotify app. It displays the Error Message: "Kein Speicherbereich gefunden - Speichereinst. des Gerätes überprüfen.This error suddenly appeared. Before I had no problem with my saved music. I have roughly 2 GB of Music on ...

  • Casual Listener
  •  Hi,   I am unable to open the Spotify app. It displays the Error Message: "Kein Speicherbereich gefunden - Speichereinst. des Gerätes überprüfen. This error suddenly appeared. Before I ...
  • Chris1692
  • Newbie
  • 1233 Views
  • 4 replies
  • 0 likes
  • App
    bug
    Speicherbereich
  • 1233 Views
  • 4 replies
  • 0 likes

Thumbs down isnt working

When I thumbs down a song, the app doesn't care. I can thumbs down the song all day long and it will get played 2 songs later. Is this normal? I can tell that the thumbs up SORT OF works, but thumbs down is ridiculously broken. Very frustrating...in ...

  • Newbie
  • When I thumbs down a song, the app doesn't care.   I can thumbs down the song all day long and it will get played 2 songs later.   Is this normal?   I can tell that the thu...
  • travis3997
  • Casual Listener
  • 425 Views
  • 3 replies
  • 1 likes
  • Radio
  • 425 Views
  • 3 replies
  • 1 likes

thumbs down

I like spotify but why do songs that get things down on the radio play again like five minutes later. That and the radio in general just doesn't really work that good, it's matches a bunch of junk i don't like to my stations and repeats a ton.Are the...

  • Regular
  • I like spotify but why do songs that get things down on the radio play again like five minutes later. That and the radio in general just doesn't really work that good, it's matches a bunch of junk i ...
  • travis3997
  • Casual Listener
  • 314 Views
  • 2 replies
  • 1 likes
  • support
  • 314 Views
  • 2 replies
  • 1 likes

Spotify Crashes On Android App when connecting to Server

I updated my Spotify App on Android Lollipop a few days ago. I got logged out of my account for some reason, and now, Spotify crashes whenever I log in either thru Facebook or through email. The app just crashes. No error messages, nothing. I've trie...

  • Casual Listener
  •               I updated my Spotify App on Android Lollipop a few days ago. I got logged out of my account for some reason, and now, Spotify crashes whenever ...
  • Jake
  • Roadie
  • 263 Views
  • 4 replies
  • 0 likes
  • 263 Views
  • 4 replies
  • 0 likes

Plays a few songs then stops have to open phone and restart

Plays a few songs then stops I have to open my phone and restart the app

  • Casual Listener
  • Plays a few songs then stops I have to open my phone and restart the app
  • Daniel
  • Community Legend
  • 308 Views
  • 2 replies
  • 0 likes
  • What does this mean
  • 308 Views
  • 2 replies
  • 0 likes

Spotify dosent connect with Wi Fi in iPhone

Hey guys my Spotify takes an extremely long time connecting or not connecting at all using the Wi Fi connection but connects immediately using mobile internet.I am using the most recent updated version of Spotify and using iOS 8.4 on my iPhone 6.Plea...

  • Newbie
  • Hey guys my Spotify takes an extremely long time connecting or not connecting at all using the Wi Fi connection but connects immediately using mobile internet. I am using the most recent updated ver...
  • Daniel
  • Community Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • Connection issues
    iphone 6
    Wi-Fi
  • 319 Views
  • 1 replies
  • 0 likes

Storage on device

Hey Spotify, I am a faithful user and recently, when I lasted updated on 3/26/16 Spotify will not work any longer on my Samsung Galaxy S3. I get an error message saying that the device storage settings are off, and after contacting my service provide...

  • Regular
  • Hey Spotify,  I am a faithful user and recently, when I lasted updated on 3/26/16 Spotify will not work any longer on my Samsung Galaxy S3. I get an error message saying that the device storage...
  • Daniel
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

[Android 2.3] Farewell to Gingerbread & Honeycomb

Hello community, staff here. The time has come for us to say farewell to support for Android software Gingerbread and Honeycomb. Also, we'll be saying farewell to support for armv5 processors. We take deprecating platform versions very seriously but ...

  • Spotify
  • Spotify
  • Hello community, staff here.    The time has come for us to say farewell to support for Android software Gingerbread and Honeycomb. Also, we'll be saying farewell to support for armv5 p...
  • cyannejustinveg
  • Newbie
  • 16297 Views
  • 21 replies
  • 2 likes
  • 16297 Views
  • 21 replies
  • 2 likes

fb connection with spotify

I have created an account then i connected it wz fb ... And then ive created another account and when i goto connect it wz fb i couldn't it says "this fb is connectimg to amother account" ..help

  • Newbie
  • I have created an account then i connected it wz fb ... And then ive created another account and when i goto connect it wz fb i couldn't it says "this fb is connectimg to amother account" ..help
  • Dreadlord
  • Community Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Spotify crashes whilst logging in (android S5)

Hi, hoping someone can help. I recently uninstalled spotify during the most recent update a few days ago which caused login issues (myself included) with Sptofiy. I've completely wiped all information/data of Spotify from my phone/sd card and uninsta...

  • Regular
  • Hi, hoping someone can help.   I recently uninstalled spotify during the most recent update a few days ago which caused login issues (myself included) with Sptofiy.   I've completely wi...
  • Daniel
  • Community Legend
  • 349 Views
  • 9 replies
  • 0 likes
  • 349 Views
  • 9 replies
  • 0 likes

Music stocks over bluetooth

Hello, i have a problem with the bluetooth playback.The playback will stop after exact 10 minutes for half a second.Whether offline or streaming. I test it with different bluetooth receiver (Jabra, Ford etc.) and with different android devices (Samsu...

  • Casual Listener
  • Hello,   i have a problem with the bluetooth playback. The playback will stop after exact 10 minutes for half a second. Whether offline or streaming.   I test it with differ...
  • BernDasBrot
  • Casual Listener
  • 280 Views
  • 3 replies
  • 0 likes
  • 280 Views
  • 3 replies
  • 0 likes

Solved!! 5.1.1

Spotify. I recently purchased a devise that has android os 5.1.1 . When I go to the Google play store, the app there for Spotify says, "incompatible". ?? Is there a Spotify app for 5.1.1?? Advise, thanks, dw

  • Casual Listener
  • Spotify. I recently purchased a devise that has android os 5.1.1 . When I go to the Google play store, the app there for Spotify says, "incompatible". ?? Is there a Spotify app for 5.1.1?? Advis...
  • dr5chrone
  • Casual Listener
  • 4197 Views
  • 4 replies
  • 0 likes
  • 4197 Views
  • 4 replies
  • 0 likes

Mon appli ne se lance plus

Bonjour, je suis abonnée Spotify prenium et depuis deux jours gros bug quand je veux lancer mon appli sur mon mobile ..ecran noir et rien ne se passe ca reste sur ecran noir avec message de mon tel " pas d 'espace de stockage trouvé. Elle fonctionnai...

  • Casual Listener
  • Bonjour,   je suis abonnée Spotify prenium et depuis deux jours gros bug quand je veux lancer mon appli sur mon mobile ..ecran noir et rien ne se passe ca reste sur ecran noir avec message de ...
  • Soundofus
  • Spotify Star
  • 6293 Views
  • 7 replies
  • 0 likes
  • 6293 Views
  • 7 replies
  • 0 likes

Solved!! Filter for dowloaded albums is gone

I have a samsung S6. I had previously been able to filter albums to show only downloaded albums by using the button on the upper right hand of the list. Yesterday, the filter disappeared and I now show only dowloaded albums. The button has disappeare...

  • Music Fan
  • I have a samsung S6.   I had previously been able to filter albums to show only downloaded albums by using the button on the upper right hand of the list.   Yesterday, the filter disapp...
  • Daniel
  • Community Legend
  • 367 Views
  • 3 replies
  • 0 likes
  • 367 Views
  • 3 replies
  • 0 likes

Deleting a song from library across devices?!

Hi, I have a PC client and two phones. I also have same library of my music available offline for each device. When I try to delete some song from the library (remove the tick), for some strange and totally nerving reason it comes back to my library ...

  • Casual Listener
  • Hi,   I have a PC client and two phones. I also have same library of my music available offline for each device. When I try to delete some song from the library (remove the tick), for some str...
  • Daniel
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Solved!! Stops plays after songs, errors

I have a Samsung Galaxy Note 5. I have a premium sub to Spotify. For a couple years now Spotify has been great, but past month when playing in my car, Spotify stops playing after every song until I unlock my phone again. Also saying cannot play track...

  • Casual Listener
  • I have a Samsung Galaxy Note 5. I have a premium sub to Spotify. For a couple years now Spotify has been great, but past month when playing in my car, Spotify stops playing after every song until I u...
  • Goldfish0519
  • Casual Listener
  • 472 Views
  • 3 replies
  • 0 likes
  • Error message wont play android
  • 472 Views
  • 3 replies
  • 0 likes

Problema Spotify - Movistar

Hace un mes podía usar Spotify a través del servicio de Datos de mi plan con Movistar, ahora no me funciona, aparece el mensaje "You are offline", sólo funciona con WiFi pero yo deseo usarlo con Datos. ¿Qué puedo hacer?.

  • Newbie
  • Hace un mes podía usar Spotify a través del servicio de Datos de mi plan con Movistar, ahora no me funciona, aparece el mensaje "You are offline", sólo funciona con WiFi pero yo deseo usarlo con Dato...
  • osornios
  • Spotify Star
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

All downloaded / offline Playlists Albums and Sons lost

Hello community, I lost again all my downloaded songs/playlists/albums, means they are still available in my library but the the "offline available" switch is reset. It now happened the second time within 2 weeks but didn't had this problem before. S...

  • Casual Listener
  • Hello community,   I lost again all my downloaded songs/playlists/albums, means they are still available in my library but the the "offline available" switch is reset. It now happened the seco...
  • TwistnSmoke
  • Newbie
  • 313 Views
  • 2 replies
  • 1 likes
  • 313 Views
  • 2 replies
  • 1 likes

SD music to main android path.

Hi, new one here, have a cuestion, I downloaded some of my playlist in my old phone (Xperia Z3), have an 128Gb SD card and the music offline goes there, rigth now, I have a Galaxy S6 Edge, this phone doesn't have an SD card tray. So theres a way to c...

  • Casual Listener
  • Hi, new one here, have a cuestion, I downloaded some of my playlist in my old phone (Xperia Z3), have an 128Gb SD card and the music offline goes there, rigth now, I have a Galaxy S6 Edge, this phone...
  • IngMarioChen
  • Casual Listener
  • 358 Views
  • 2 replies
  • 0 likes
  • Path
    SD-card
  • 358 Views
  • 2 replies
  • 0 likes

Solved!! Saving offline

I can't seem to switch between my data or WiFi downloads. Don't see the option in settings.

  • Regular
  • I can't seem to switch between my data or WiFi downloads. Don't see the option in settings.
  • MrBizradley
  • Regular
  • 235 Views
  • 2 replies
  • 0 likes
  • 235 Views
  • 2 replies
  • 0 likes

Env: prod