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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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0 replies

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Problems with shuffle

HI guys, I've made the switch from google play music and I can't work out how to do something that should be simple. I like to find an artist and then shuffle ALL songs by that artist. When I try to do it on Spotify I click shuffle, let's say for U2 ...

Casual Listener

HI guys,    I've made the switch from google play music and I can't work out how to do something that should be simple.   I like to find an artist and then shuffle ALL songs by tha...

andypa1

Casual Listener

866 Views

4 replies

1 likes

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Radio function and Google Home

When using the functionality Radio I see"More numbers are charged while you listen"This does not function i.c.m. Chromecast Audio / Google Home.There are not loaded more numbers.When playing "Your Daily Mix" the same problem.(Using Samsung tablet and...

Newbie

When using the functionality Radio I see "More numbers are charged while you listen" This does not function i.c.m. Chromecast Audio / Google Home. There are not loaded more numbers. When playing ...

387 Views

0 replies

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Superuser Contribution Cobraram o premium mas sou free

Já faz 1 semana o premium no meu cartão (2x aliás) e minha conta é free ainda. Já realizei TODOS os procedimentos do "solução de problemas" do site.....sai r fiz login novamente, desinstalei e instalei...já verifiquei se tenho mais de 1 conta....

Casual Listener

Já faz 1 semana o premium no meu cartão (2x aliás) e minha conta é free ainda. Já realizei TODOS os procedimentos do "solução de problemas" do site.....sai r fiz login novamente, desinstalei e instal...

Deb90

Casual Listener

352 Views

2 replies

0 likes

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Volume increase when switching songs and unpausing music (Stock Galaxy S6)

I have a stock Galaxy S6. Newest versions of Android and Spotify, but this problem has been occurring since I got the phone last spring.When I switch tracks, Spotify amps the volume up to shrieking levels for a second or so before regulating itself. ...

Newbie

I have a stock Galaxy S6. Newest versions of Android and Spotify, but this problem has been occurring since I got the phone last spring. When I switch tracks, Spotify amps the volume up to shrieki...

Crnchee

Newbie

1085 Views

1 replies

0 likes

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Occupied space on my phone; I have removed tracks. But no change.

I am frustrated with this. I am paying every month for enjoying music on spotify, but it is now getting really annoying. I can not free up space on my phone. I cant get rid of those downloaded tracks on spotify. I am afraid I should stop being a perm...

Newbie

I am frustrated with this. I am paying every month for enjoying music on spotify, but it is now getting really annoying. I can not free up space on my phone. I cant get rid of those downloaded t...

iklemp

Music Fan

364 Views

1 replies

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Mixtapes stuck on last song

All my Mixtapes are stuck on the last song and not loading more song as it plays along. All the Mixtapes also haven't changed their songs in a week. Might have something to do with listening to the Mixtapes through the Desktop Client or Sonos, since ...

Music Fan

All my Mixtapes are stuck on the last song and not loading more song as it plays along. All the Mixtapes also haven't changed their songs in a week.   Might have something to do with listening...

iklemp

Music Fan

625 Views

2 replies

0 likes

Android
Mixtapes
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Superuser Contribution Downloading offline music every month!!!

Every month I download my music to my SD card to use in offline mode. Its fine for a while then it becomes unavailable. I then have to download it all again. Then it's fine for a while, then it's gone again. This is really driving me up the wall, to ...

Casual Listener

Every month I download my music to my SD card to use in offline mode. Its fine for a while then it becomes unavailable. I then have to download it all again. Then it's fine for a while, then it's gon...

jaidenthomas

Casual Listener

631 Views

2 replies

0 likes

Account
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Superuser Contribution Spotify crashes a few seconds after start up.

Everytime i start spotify on my phone (Nexus 6P) it will load up for a few seconds then close down witht the message "Spotify has stopped."This happened on my desktop awhile ag but a reinstall fixed that issue.I have tried deleting cache, reinstaling...

Casual Listener

Everytime i start spotify on my phone (Nexus 6P) it will load up for a few seconds then close down witht the message "Spotify has stopped." This happened on my desktop awhile ag but a reinstall fixe...

skittles99

Casual Listener

578 Views

2 replies

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Superuser Contribution [Bug?] Spotify resets/loses the last played song in a playlist

If I'm halfway through a playlist and I stop listening for a few hours, the next time I open the app, for some reason it resets the player and removes any information about the current position in the playlist/queue. What's interesting is that when I...

Newbie

If I'm halfway through a playlist and I stop listening for a few hours, the next time I open the app, for some reason it resets the player and removes any information about the current position in th...

user-removed

Not applicable

563 Views

1 replies

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Superuser Contribution Stockage de la musique sur le portable

L'application me dit que j'utilise plus de 400Mo de place sur mon portable avec les musiques téléchargées alors que je n'ai aucune playlist pour le "hors connexion" ... Je pense que j'ai du supprimer une playlist téléchargée et les musiques sont rest...

Newbie

L'application me dit que j'utilise plus de 400Mo de place sur mon portable avec les musiques téléchargées alors que je n'ai aucune playlist pour le "hors connexion" ... Je pense que j'ai du supprimer...

user-removed

Not applicable

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1 replies

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Superuser Contribution Songs not playing

Spotify needs to sort it out! All my play lists keep going so I have to download them again! And no song on my account will let me play just keeps saying song unavailable! Tidal it is now!!!

Newbie

Spotify needs to sort it out! All my play lists keep going so I have to download them again! And no song on my account will let me play just keeps saying song unavailable! Tidal it is now!!!

user-removed

Not applicable

334 Views

1 replies

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Superuser Contribution Tinder/Spotify

Hi there, I was having some problems getting Tinder and Spotify to work together but my anthem seems to be working now. The issue I now seem to be having is that I revoked access for the Tinder app on my Spotify account settings and I can't seem to f...

Visitor

Hi there, I was having some problems getting Tinder and Spotify to work together but my anthem seems to be working now. The issue I now seem to be having is that I revoked access for the Tinder app o...

user-removed

Not applicable

1059 Views

1 replies

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Superuser Contribution Offline playlist keeps disappearing

I've had Spotify on my Samsung Galaxy Note 4 for 2 years without issue. However in the last month my offline music keeps on disappearing and the app defaults to original settings, storing music on the phone rather than my SD card and the download tab...

Newbie

I've had Spotify on my Samsung Galaxy Note 4 for 2 years without issue. However in the last month my offline music keeps on disappearing and the app defaults to original settings, storing music on th...

user-removed

Not applicable

1516 Views

1 replies

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Andriod widget still showing music puased when app isnt open

For one reason or another,my widget still said that Spotify was still open and showing that the music was puased. I already entered and exited the app,but I just want an answer to this glitch.

Casual Listener

For one reason or another,my widget still said that Spotify was still open and showing that the music was puased. I already entered and exited the app,but I just want an answer to this glitch.

kirashi

Community Legend

439 Views

3 replies

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Superuser Contribution Toda hora tem que fazer download da música?

Pô, ta enchendo o saco já, eu faço download para poder ouvir offline aí depois de algum tempo eu tenho que fazer download novamente. Como faço para a música ficar offline pra sempre? Esse app tá um lixo!

Casual Listener

Pô, ta enchendo o saco já, eu faço download para poder ouvir offline aí depois de algum tempo eu tenho que fazer download novamente. Como faço para a música ficar offline pra sempre? Esse app tá um l...

user-removed

Not applicable

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1 replies

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Superuser Contribution Spotify crashes when controlled via Bluetooth remote (AVRCP)

Hi,Spotify crashes under certain circumstances when controlling it via Bluetooth AVRCPTo reproduce the issue:1) Start spotify2) Control it via Bluetooth (play/pause, next)3) Exit and force close spotify (important!)4) Press play/pause on the Bluetoot...

Music Fan

Hi, Spotify crashes under certain circumstances when controlling it via Bluetooth AVRCP To reproduce the issue: 1) Start spotify 2) Control it via Bluetooth (play/pause, next) 3) Exit and ...

Peter77

Music Fan

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4 replies

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Spotify keeps playing during phone calls

Hi, Spotify often keeps playing when I'm in a phone call. I already cleared the data and reinstalled Spotify, but the problem persists. I have discovered it only happens when Spotify is in the background playing, but no notification icon is shown. Ho...

Music Fan

Hi,   Spotify often keeps playing when I'm in a phone call. I already cleared the data and reinstalled Spotify, but the problem persists.   I have discovered it only happens when S...

Peter77

Music Fan

9642 Views

5 replies

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Spotify app not appearing in task bar, unresponsive to Bluetooth.

Hello all;I've been having an issue the past few weeks wherein the Spotify app icon does not appear either in the task bar to the left of the signal strength, et all, and also fails to appear on the lock screen. When this happens, the music can still...

Regular

Hello all; I've been having an issue the past few weeks wherein the Spotify app icon does not appear either in the task bar to the left of the signal strength, et all, and also fails to appear on ...

saltedfish

Regular

639 Views

6 replies

1 likes

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Superuser Contribution Music playing too fast

I just noticed tonight that no matter if i'm listening ot music on my new LG V20 or LG G4 or my Windows 10 laptop that all the songs seem to be playing about a half a second to a full second faster than normal. Has anyone else had this issue?

Casual Listener

I just noticed tonight that no matter if i'm listening ot music on my new LG V20 or LG G4 or my Windows 10 laptop that all the songs seem to be playing about a half a second to a full second faster t...

user-removed

Not applicable

1781 Views

1 replies

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Superuser Contribution I can't see the tracks in my playlist (Android)

Hi, I am a Spotify premium user. I can't see my songs when I open my playlist on Android app (I can see my playlists but they are empty). I also cannot go to the artist page. I can listen and change songs by shuffle with my phone but cannot select a ...

Casual Listener

Hi,   I am a Spotify premium user. I can't see my songs when I open my playlist on Android app (I can see my playlists but they are empty). I also cannot go to the artist page. I can...

emirbozkurt

Casual Listener

592 Views

2 replies

0 likes

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