Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
374197 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I keep getting a message "This song is not available, " for both downloaded songs and while streaming. I've done a reinstall, restarted my phone several times and cleared saved data, yet nothing has worked. I'm on the latest update. Version 6.5.0.181...
I keep getting a message "This song is not available, " for both downloaded songs and while streaming. I've done a reinstall, restarted my phone several times and cleared saved data, yet nothing has ...
Community Legend
290 Views
1 replies
0 likes
I'm premium and all the other functions work well, but everytime I try to open Spotify on my cellphone (and the last time I used was offline) it says shows the message that I'm offline and need to connect to the internet?? So I always have to use my ...
I'm premium and all the other functions work well, but everytime I try to open Spotify on my cellphone (and the last time I used was offline) it says shows the message that I'm offline and need to co...
Casual Listener
361 Views
2 replies
0 likes
Sportify is cousing my whole micro sd card to crash, the file cousing the carsh is:Android\data\com.spotify.music\files\spotifycache\marcury.db, the file can´t be removed or as soon you click on it the sdcards disconnect. the crash is not just when a...
Sportify is cousing my whole micro sd card to crash, the file cousing the carsh is: Android\data\com.spotify.music\files\spotifycache\marcury.db, the file can´t be removed or as soon you click on it...
Casual Listener
876 Views
6 replies
0 likes
I have downloaded entire albums in order to discover new songs from that artist. But when there's a song i don't like, i delete it. Problem is, spotify will resave those songs automatically and randomly. I only find out as i listen throughout the day...
I have downloaded entire albums in order to discover new songs from that artist. But when there's a song i don't like, i delete it. Problem is, spotify will resave those songs automatically and rando...
Community Legend
318 Views
1 replies
0 likes
How do you rest the backround photo for the discover weekly tab/box so it's not a picture of my x. I have deleted all photos on my phone and it still shows up.
How do you rest the backround photo for the discover weekly tab/box so it's not a picture of my x. I have deleted all photos on my phone and it still shows up.
193 Views
0 replies
0 likes
Hi everyone,On desktop app we can disable the "share activity on spotify" fonctionnality. But on the mobile we just can disable "share activity on facebook".That means we must share our music activity on spotify, or permanently use the private sessio...
Hi everyone, On desktop app we can disable the "share activity on spotify" fonctionnality. But on the mobile we just can disable "share activity on facebook". That means we must share our...
Community Legend
358 Views
1 replies
0 likes
Hi,I am using a Motorola Moto X 3rd generation with Android Marshmallow and Spotify 6.5.0.1816.Added a brand new SanDisk Micro SD XC I 64gb memory card. Although I followed most of the suggested solutions on this forum and my memory-card being availa...
Hi, I am using a Motorola Moto X 3rd generation with Android Marshmallow and Spotify 6.5.0.1816. Added a brand new SanDisk Micro SD XC I 64gb memory card. Although I followed most of the s...
Casual Listener
796 Views
2 replies
0 likes
Hey guys, Quick question, how do i roll back my android spotify? I really dont like the new version, mostly for the fact that eventhough i have premium i still get suggestions at the end of my playlists. I mean, i made this playlist, i have put in th...
Hey guys, Quick question, how do i roll back my android spotify? I really dont like the new version, mostly for the fact that eventhough i have premium i still get suggestions at the ...
Not applicable
10841 Views
1 replies
4 likes
I have a Spotify Premium account, which I use on a Samsung S7 Edge. Every few weeks, it re-downloads every single offline track (about 2800 in total).This is mildly irritating when I'm at home (battery drain), a little more so when out and about in t...
I have a Spotify Premium account, which I use on a Samsung S7 Edge. Every few weeks, it re-downloads every single offline track (about 2800 in total). This is mildly irritating when I'm at home (bat...
Regular
464 Views
2 replies
0 likes
Tracks are not being played in order. I cant find any Random button active. Im a Premium user. Samsung S4. Android 5.0.1. Thanks
Tracks are not being played in order. I cant find any Random button active. Im a Premium user. Samsung S4. Android 5.0.1. Thanks
Not applicable
578 Views
3 replies
1 likes
If I am running android car play. Does it take data from your phone if there is no internet connection?????
If I am running android car play. Does it take data from your phone if there is no internet connection?????
Music Fan
406 Views
1 replies
0 likes
Apparently whenever I try to listen to music off the Spotify screen, it always stops for no reason. I'm on an Android version 4.4.2, LG Optimus Zone 2. Can anyone help me?
Apparently whenever I try to listen to music off the Spotify screen, it always stops for no reason. I'm on an Android version 4.4.2, LG Optimus Zone 2. Can anyone help me?
Music Fan
1564 Views
1 replies
0 likes
I did everything in the post about getting spotify to download to sd card in android phones but it hasn't worked. I've tried numerous times. Does anyone know a file manager I can download that will make it work?
I did everything in the post about getting spotify to download to sd card in android phones but it hasn't worked. I've tried numerous times. Does anyone know a file manager I can download that will m...
Music Fan
263 Views
1 replies
0 likes
Spotify, It pains me to say it but I had to break up with you. I recently bought an s5 neo with a 64gb SD card and over the next period of weeks, i had to replace the SD card 4 times, and was fighting with my provider to replace the phone (which i be...
Spotify, It pains me to say it but I had to break up with you. I recently bought an s5 neo with a 64gb SD card and over the next period of weeks, i had to replace the SD card 4 times, a...
Community Legend
418 Views
2 replies
0 likes
I'm having trouble with my Spotify it like to lock up on some advertisements for various companies like home Depot and now the game stop one is doing it can anyone tell me what's wrong with my spotify?
I'm having trouble with my Spotify it like to lock up on some advertisements for various companies like home Depot and now the game stop one is doing it can anyone tell me what's wrong with my spotif...
Community Legend
272 Views
1 replies
0 likes
Lately spotify hasn't been appearing in my notification bar when I'm playing music in the background, doesn't show up on my lock screen, and doesn't pause when other apps play audio. This has only started happening in the last two or three weeks. Has...
Lately spotify hasn't been appearing in my notification bar when I'm playing music in the background, doesn't show up on my lock screen, and doesn't pause when other apps play audio. This has only st...
Newbie
645 Views
2 replies
1 likes
Hi, I'm experiencing some problem in listening podcast with my mobile (Motorola Razor). I have no problem when I listen to the music in the other menus, but when I select a show in the podcast menu, it simply doesn't start...Can someone help me?Thank...
Hi, I'm experiencing some problem in listening podcast with my mobile (Motorola Razor). I have no problem when I listen to the music in the other menus, but when I select a show in the podcast m...
Community Legend
1492 Views
3 replies
0 likes
Hi there,I love having Spotify available in my car via Android Auto! It's quite useful and I love searching for songs using voice commands.However, one thing really annoys me -- if I'm listening to a song and I want to start a radio from it, clicking...
Hi there, I love having Spotify available in my car via Android Auto! It's quite useful and I love searching for songs using voice commands. However, one thing really annoys me -- if I'm liste...
Community Legend
854 Views
5 replies
2 likes
I´ve made a playlist for my upcoming spinning lesson and its important the songs come in the right order (the order I have put them in the playlist). However, when I start the first song and then expect the RIGHT second song to start, it randomly cho...
I´ve made a playlist for my upcoming spinning lesson and its important the songs come in the right order (the order I have put them in the playlist). However, when I start the first song and then exp...
Regular
1979 Views
7 replies
0 likes
I want to switch the place where the songs get downloaded to, but I can't? My sd is full so I wanted to switch but I can't click the other option! Please help me (Its in Dutch but you can see the problem I guess)
I want to switch the place where the songs get downloaded to, but I can't? My sd is full so I wanted to switch but I can't click the other option! Please help me (Its in Dutch but you can see the pro...
Community Legend
477 Views
1 replies
0 likes
