Self Service | Device Management

Samung device was working fine and now a lot of songs says song not available

• fpaquito
• Newbie
• Samung device was working fine and now a lot of songs says song not available
• 2016-10-10 8:27:02 PM
• 2016-10-11 3:49:16 AM
• marlonsphere
• Roadie
• 204 Views
• 1 replies
• 0 likes

Download offline error

This piece of **bleep** app always glitches out and deletesee all my offline music cause of "an unknown error" so I spend 3 weeks downloading the music again and when it's finally finish it get deleted and I have to pay for this **bleep**ing **bleep*...

• dale_boyd117
• Newbie
• This piece of **bleep** app always glitches out and deletesee all my offline music cause of "an unknown error" so I spend 3 weeks downloading the music again and when it's finally finish it get delet...
• 2016-10-07 8:10:45 AM
• 2016-10-11 3:28:48 AM
• marlonsphere
• Roadie
• 187 Views
• 1 replies
• 0 likes

Sometimes songs I select say "Song is not available." Also, playlist won't continuously play

Hi everyone,I've been having two problems with Spotify Premium on my Samsung Galaxy s6 with Android version 6.0.1.The FIRST problem is that sometimes when I select songs to play it will say "Song is not available" and won't let me play the song. Howe...

• tkirklee
• Casual Listener
• Hi everyone, I've been having two problems with Spotify Premium on my Samsung Galaxy s6 with Android version 6.0.1. The FIRST problem is that sometimes when I select songs to play it will say "Song...
• 2016-10-10 9:24:27 PM
• 2016-10-11 1:49:22 AM
• Joe
• Community Legend
• 416 Views
• 3 replies
• 0 likes

Spotify randomly stops working when connected mobile data

Recently I have run into an issue with my Spotify app where it will suddenly stop playing music and tell me that I'm not connected to the internet. I'm using a Verizon Ellipses 7 tablet. I use the 4G mobile data when I am either at work to use Spotif...

• nlw2113
• Casual Listener
• Recently I have run into an issue with my Spotify app where it will suddenly stop playing music and tell me that I'm not connected to the internet. I'm using a Verizon Ellipses 7 tablet. I use the 4G...
• 2016-01-16 3:07:41 PM
• 2016-10-10 7:43:12 PM
• dereid99
• Casual Listener
• 1977 Views
• 8 replies
• 1 likes

works on Samsung phone but not Samsung tablet, why?

• drifty1602
• Casual Listener
• 2016-10-01 5:26:22 PM
• 2016-10-10 5:31:39 PM
• drifty1602
• Casual Listener
• 411 Views
• 6 replies
• 0 likes

Doesn't play next song in list

After one song is completed, I must take out my phone and hit next Really annoying. This bug has been present in iOS and Android for years.

• joakim-m
• Roadie
• After one song is completed, I must take out my phone and hit next Really annoying. This bug has been present in iOS and Android for years.
• 2016-09-04 12:22:44 PM
• 2016-10-10 3:40:12 PM
• haavamoa
• Newbie
• 3856 Views
• 8 replies
• 0 likes
• Android
  bug
  Bug Playlist
  iOS

Storage

So I'm using the latest version of Spotify on my phone, and my SD card is fully functional in my phone but I still don't have the option to transfer storage from my phone to my SD card

• Sonofgrim666
• Newbie
• So I'm using the latest version of Spotify on my phone, and my SD card is fully functional in my phone but I still don't have the option to transfer storage from my phone to my SD card
• 2016-10-10 4:06:21 AM
• 2016-10-10 12:02:45 PM
• Joe
• Community Legend
• 272 Views
• 1 replies
• 0 likes

Cant login because of facebook

I can't login into the app due to account not being linked to Facebook. I have tried uninstalling the app, closed my Spotify account and opened another one.... didn't work at all. Still says my account isn't linked to Facebook and that I need to put ...

• jserrick1
• Newbie
• I can't login into the app due to account not being linked to Facebook. I have tried uninstalling the app, closed my Spotify account and opened another one.... didn't work at all. Still says my accou...
• 2016-10-10 7:17:06 AM
• 2016-10-10 11:49:45 AM
• Joe
• Community Legend
• 543 Views
• 2 replies
• 0 likes

hard reset on android

I had to do a hard reset on my Moto E, and after reinstalling Spotify, all the musoc I had saved to my sd card dors not shoe up under downloaded music. Its definitely still on the card. Is there a way to import it so i dont have to re-download a bunc...

• user-removed
• Visitor
• I had to do a hard reset on my Moto E, and after reinstalling Spotify, all the musoc I had saved to my sd card dors not shoe up under downloaded music. Its definitely still on the card. Is there a wa...
• 2016-10-08 2:11:58 PM
• 2016-10-10 10:41:59 AM
• Harry10932
• Casual Listener
• 499 Views
• 1 replies
• 0 likes

Downloaded playlist but it doesnt play

Hey. I have premium and I created a playlist and downloaded it. But it doesn't play without internet connection (which should work with premium.) What can I do? I kicked the app and installed it new - not better. I logged out and in again - still the...

• ScarletPrince
• Casual Listener
• Hey. I have premium and I created a playlist and downloaded it. But it doesn't play without internet connection (which should work with premium.) What can I do? I kicked the app and installed it new ...
• 2016-10-10 9:35:37 AM
• 2016-10-10 9:54:32 AM
• ScarletPrince
• Casual Listener
• 224 Views
• 2 replies
• 0 likes

Can't Log In - Country Does Not Match

I recently reinstalled Spotify onto my computer. After installing Spotify I attempted to log in to my account and was flagged with the message "Your country does not match the one set in your profile." I'm living in the US and my account is set-up to...

• Clippler
• Casual Listener
• I recently reinstalled Spotify onto my computer.  After installing Spotify I attempted to log in to my account and was flagged with the message "Your country does not match the one set in your p...
• 2016-10-07 3:05:17 PM
• 2016-10-10 8:45:57 AM
• marlonsphere
• Roadie
• 503 Views
• 6 replies
• 0 likes

Bugs in latest Spotify App update

The Spotify App updated yesterday to version 6.3.0.882 armv7. Running on a Nexus 6 with Android 6.0.1. I use Spotify through a networked Integra 70.4 receiver controlled by the Spotify App on the Nexus 6. Have just noticed that the Nexus 6 volume con...

• Alistair4
• Casual Listener
• The Spotify App updated yesterday to version 6.3.0.882 armv7. Running on a Nexus 6 with Android 6.0.1. I use Spotify through a networked Integra 70.4 receiver controlled by the Spotify App on the Nex...
• 2016-10-08 5:11:10 AM
• 2016-10-10 8:39:24 AM
• marlonsphere
• Roadie
• 470 Views
• 3 replies
• 0 likes

accidentally banned a song from Daily Mix

I'm really enjoying the Daily Mix feature, but on my Android app I accidentally banned a song from one of my mixes. How can I un-ban it? And how can I un-ban a whole band, if did that accidentally?

• djSeeque
• Casual Listener
• I'm really enjoying the Daily Mix feature, but on my Android app I accidentally banned a song from one of my mixes.  How can I un-ban it?  And how can I un-ban a whole band, if did that acc...
• 2016-10-09 10:54:44 PM
• 2016-10-09 10:57:32 PM
• djSeeque
• Casual Listener
• 576 Views
• 1 replies
• 0 likes

How to determine if an album was download as Extreme quality?

Hi. If I have a selection of saved albums, some downloaded as normal quality and some downloaded as extreme quality. Is there some way to see from Spotify in which quality it was originally downloaded ? I can't see anything obvious.

• davegball
• Music Fan
• Hi. If I have a selection of saved albums, some downloaded as normal quality and some downloaded as extreme quality. Is there some way to see from Spotify in which quality it was originally...
• 2016-10-09 11:46:47 AM
• 2016-10-09 8:20:27 PM
• CoPilotDaedalus
• Music Fan
• 244 Views
• 1 replies
• 0 likes

when searching for a song, it can't be put up next

When I search for a song on the Android app, I can't add it 'up next', I can only click on it to listen to it immediately or otherwise I'll have to search for it in the playlist it's in, in order to add it up next.

• cinderella6291
• Casual Listener
• When I search for a song on the Android app, I can't add it 'up next', I can only click on it to listen to it immediately or otherwise I'll have to search for it in the playlist it's in, in orde...
• 2016-10-07 7:28:57 PM
• 2016-10-09 1:54:01 PM
• cinderella6291
• Casual Listener
• 322 Views
• 4 replies
• 0 likes

How changing quality affects downloaded albums

Hi. If I downloaded my albums under 'the normal quality' setting and switch to 'extremequality' do I need to delete all my albums and re-download to get the higher quality?

• davegball
• Music Fan
• Hi. If I downloaded my albums under 'the normal quality' setting and switch to 'extreme quality' do I need to delete all my albums and re-download to get the higher quality? 
• 2016-10-09 9:43:20 AM
• 2016-10-09 11:38:35 AM
• davegball
• Music Fan
• 318 Views
• 2 replies
• 0 likes