Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
387843 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I can no longer listen to my playlist offline! It hás no explanation. Please help me, otherwise i will cancel my account.
I can no longer listen to my playlist offline! It hás no explanation. Please help me, otherwise i will cancel my account.
Casual Listener
480 Views
4 replies
0 likes
Hi. I am a Spotify Premium member. My music stops when I surf the Internet, specifically, whenever a page takes a long time to load. This is frustrating, because I want to surf the Internet and play music at the same time. I recently installed a 32 G...
Hi. I am a Spotify Premium member. My music stops when I surf the Internet, specifically, whenever a page takes a long time to load. This is frustrating, because I want to surf the Internet and play ...
Not applicable
2763 Views
6 replies
0 likes
Sorry if this has been discussed before, I tried to search for the issue but couldn’t find anything about it. I have been using Spotify (Premium) for over 5 months now. I have only used it on Android (Note 5/7 and now S7 Edge). The problem I am havin...
Sorry if this has been discussed before, I tried to search for the issue but couldn’t find anything about it. I have been using Spotify (Premium) for over 5 months now. I have only used it on Android...
Not applicable
1628 Views
5 replies
0 likes
HeyI've Tried to Import a Song that i downloaded from youtube and I can play it on my Desktop but when i Put it into a playlist i cant download it Onto my s7. What can i do?
Hey I've Tried to Import a Song that i downloaded from youtube and I can play it on my Desktop but when i Put it into a playlist i cant download it Onto my s7. What can i do?
Casual Listener
456 Views
4 replies
0 likes
HiWhen I connect spotify to my car step via Bluetooth I can't get the skip track buttons to work.It works fine with other apps like music player etc but just not spotify.Is there a way to get this to workI can skip from the luck screen just not the p...
Hi When I connect spotify to my car step via Bluetooth I can't get the skip track buttons to work. It works fine with other apps like music player etc but just not spotify. Is there a way to...
Community Legend
16203 Views
1 replies
1 likes
Hello Community,i often use the Connect Feature in the Spotify Android app to listen to music via my Raumfeld Connector.What annoys me is a unknown Chromecast Device, which is probably a neighbours' property, that appears in the Connect >Connect to a...
Hello Community, i often use the Connect Feature in the Spotify Android app to listen to music via my Raumfeld Connector . What annoys me is a unknown Chromecast Device, which is ...
Community Legend
340 Views
1 replies
0 likes
I keep getting a message "This song is not available, " for both downloaded songs and while streaming. I've done a reinstall, restarted my phone several times and cleared saved data, yet nothing has worked. I'm on the latest update. Version 6.5.0.181...
I keep getting a message "This song is not available, " for both downloaded songs and while streaming. I've done a reinstall, restarted my phone several times and cleared saved data, yet nothing has ...
Community Legend
305 Views
1 replies
0 likes
I'm premium and all the other functions work well, but everytime I try to open Spotify on my cellphone (and the last time I used was offline) it says shows the message that I'm offline and need to connect to the internet?? So I always have to use my ...
I'm premium and all the other functions work well, but everytime I try to open Spotify on my cellphone (and the last time I used was offline) it says shows the message that I'm offline and need to co...
Casual Listener
371 Views
2 replies
0 likes
Sportify is cousing my whole micro sd card to crash, the file cousing the carsh is:Android\data\com.spotify.music\files\spotifycache\marcury.db, the file can´t be removed or as soon you click on it the sdcards disconnect. the crash is not just when a...
Sportify is cousing my whole micro sd card to crash, the file cousing the carsh is: Android\data\com.spotify.music\files\spotifycache\marcury.db, the file can´t be removed or as soon you click on it...
Casual Listener
902 Views
6 replies
0 likes
I have downloaded entire albums in order to discover new songs from that artist. But when there's a song i don't like, i delete it. Problem is, spotify will resave those songs automatically and randomly. I only find out as i listen throughout the day...
I have downloaded entire albums in order to discover new songs from that artist. But when there's a song i don't like, i delete it. Problem is, spotify will resave those songs automatically and rando...
Community Legend
334 Views
1 replies
0 likes
How do you rest the backround photo for the discover weekly tab/box so it's not a picture of my x. I have deleted all photos on my phone and it still shows up.
How do you rest the backround photo for the discover weekly tab/box so it's not a picture of my x. I have deleted all photos on my phone and it still shows up.
204 Views
0 replies
0 likes
Hi everyone,On desktop app we can disable the "share activity on spotify" fonctionnality. But on the mobile we just can disable "share activity on facebook".That means we must share our music activity on spotify, or permanently use the private sessio...
Hi everyone, On desktop app we can disable the "share activity on spotify" fonctionnality. But on the mobile we just can disable "share activity on facebook". That means we must share our...
Community Legend
371 Views
1 replies
0 likes
Hi,I am using a Motorola Moto X 3rd generation with Android Marshmallow and Spotify 6.5.0.1816.Added a brand new SanDisk Micro SD XC I 64gb memory card. Although I followed most of the suggested solutions on this forum and my memory-card being availa...
Hi, I am using a Motorola Moto X 3rd generation with Android Marshmallow and Spotify 6.5.0.1816. Added a brand new SanDisk Micro SD XC I 64gb memory card. Although I followed most of the s...
Casual Listener
819 Views
2 replies
0 likes
Hey guys, Quick question, how do i roll back my android spotify? I really dont like the new version, mostly for the fact that eventhough i have premium i still get suggestions at the end of my playlists. I mean, i made this playlist, i have put in th...
Hey guys, Quick question, how do i roll back my android spotify? I really dont like the new version, mostly for the fact that eventhough i have premium i still get suggestions at the ...
Not applicable
10890 Views
1 replies
4 likes
I have a Spotify Premium account, which I use on a Samsung S7 Edge. Every few weeks, it re-downloads every single offline track (about 2800 in total).This is mildly irritating when I'm at home (battery drain), a little more so when out and about in t...
I have a Spotify Premium account, which I use on a Samsung S7 Edge. Every few weeks, it re-downloads every single offline track (about 2800 in total). This is mildly irritating when I'm at home (bat...
Regular
482 Views
2 replies
0 likes
Tracks are not being played in order. I cant find any Random button active. Im a Premium user. Samsung S4. Android 5.0.1. Thanks
Tracks are not being played in order. I cant find any Random button active. Im a Premium user. Samsung S4. Android 5.0.1. Thanks
Not applicable
611 Views
3 replies
1 likes
If I am running android car play. Does it take data from your phone if there is no internet connection?????
If I am running android car play. Does it take data from your phone if there is no internet connection?????
Music Fan
419 Views
1 replies
0 likes
Apparently whenever I try to listen to music off the Spotify screen, it always stops for no reason. I'm on an Android version 4.4.2, LG Optimus Zone 2. Can anyone help me?
Apparently whenever I try to listen to music off the Spotify screen, it always stops for no reason. I'm on an Android version 4.4.2, LG Optimus Zone 2. Can anyone help me?
Music Fan
1575 Views
1 replies
0 likes
I did everything in the post about getting spotify to download to sd card in android phones but it hasn't worked. I've tried numerous times. Does anyone know a file manager I can download that will make it work?
I did everything in the post about getting spotify to download to sd card in android phones but it hasn't worked. I've tried numerous times. Does anyone know a file manager I can download that will m...
Music Fan
267 Views
1 replies
0 likes
Spotify, It pains me to say it but I had to break up with you. I recently bought an s5 neo with a 64gb SD card and over the next period of weeks, i had to replace the SD card 4 times, and was fighting with my provider to replace the phone (which i be...
Spotify, It pains me to say it but I had to break up with you. I recently bought an s5 neo with a 64gb SD card and over the next period of weeks, i had to replace the SD card 4 times, a...
Community Legend
426 Views
2 replies
0 likes
