B. Troubleshooting
- Uninstall the Spotify app. Done
- IMPORTANT: Completely turn off your device, then turn it back on again did this even removing the battery
- If you can remove the battery, do so now, then put it back in, then turn your device back on
- Using a file explorer app on your device, or your computer with your device connected over USB:
Look for a folder called com.spotify.mobile.android.ui C
It's usually located in \Phone\Android\data\ (or in the folder you chose on your SD card when you started Spotify the first time)
Delete the com.spotify.mobile.android.ui folder(s)..... Have not been able to do this as I can not get access either with file explorer or indeed with usb cable.
- Re-install Spotify
DO NOT install an old version. Please use the latest version from the Play Store............Done
- If you're having connection issues (which includes not finding your device in the desktop client), please check our connection troubleshooting tips.
You can also check to see if you can try different Access Point Names settings (under settings, mobile networks)
- Start Spotify, log in and have a look if your issue was resolved Once re installed the application tries to download update and then tells me My device a samsung Y is not compatible
- (If your issue is related to entering text, like a login or password, please make sure you're using the default Android keyboard and not a third party like Swiftkey or alternative like Swype. These apps are good, but sometimes they add extra spaces and such.)
- If your issue is related to tracks, please try changing the sync quality. If you were using something higher than normal, set it to normal. If you were using normal, set it to high or extreme. But do keep in mind that syncing in higher quality can use up your dataplan, so try to use WiFi if possible; and test with just a few tracks.
- If the issue remains, go to C
C. Reproducing the issue
There's a template below; please add as much info as possible, then go to D
=== START OF TEMPLATE ===
Description
Please describe the problem
Example:
When I try to download a playlist on my Android device it stays stuck on "Downloading 0%", the playlist doesn't sync
What are the steps you took to get to the error/issue?
(We need to know what you are doing so we can do the exact same to try and get the same error)
1. First I did this I have uninstalled and restarted as per above including removing battery
2. Then I did that I have tried to delete the ui file however I can not get access to the root directory and can only access the SD card./
3. I also did this I have logged in online with computer and it works fine.
4. then this
...
Did you restart your device when troubleshooting in section B?
Yes,
Did you read the connection troubleshooting tips?
Yes,
Your device
Samgsung Galaxy y
Device’s Operating System
2.3.4 Gingerbread,
What type of account do you have?
Premium
(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")
Space left on your device
... 90mb
Space left on your SD card (if applicable)
... 1.6GB
Space left on your External SD card (if applicable)
... GB
Is your device rooted?
If you don’t know what this means you can probably answer “No” (And skip the next question)
Device is not rooted.
Are you using a custom ROM, if so which one, exactly?
If you don’t know what this means you can probably answer “No”
Did you set your external SD card as storage location?
Yes, No
Did you manually install an older version before installing the latest version from the Play Store?
Yes, No
Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?
Yes
If you said "No", when does the issue not occur?
When using WiFi, 2G, 3G, 4G
My mobile Spotify version
E.g. 1.0.1.986
My desktop Spotify version (if applicable)
E.g. 0.8.4
My mobile provider and country
Eg. AT&T, US; or Telia, Sweden
My username
To find this, click on your name at the top right of the site (next to where it says "Log out") then click Overview.
Denis Smyth
Do you have a Spotify (non-Facebook) login?
I.e. can you log in on the site without using your Facebook details
No
Are you logging in with Facebook or with your Spotify login details?
Facebook login
Do you have any screenshots you can attach to more clearly explain your issue?
If so, please paste them here
=== END OF TEMPLATE ===
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