Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5363 Views

0 replies

6 likes

  • 5363 Views
  • 0 replies
  • 6 likes

Solved!! Local Files on Phone

So I recently bought an album that is not fully available on Spotify and when I go to sync the local files to my phone it recognizes the album but still only allows me to listen to the songs that are available in Spotify's library. I can however list...

Casual Listener

So I recently bought an album that is not fully available on Spotify and when I go to sync the local files to my phone it recognizes the album but still only allows me to listen to the songs that are...

Joe

Community Legend

1601 Views

3 replies

0 likes

local files sync mobile phone
  • 1601 Views
  • 3 replies
  • 0 likes

Recalled

Recalled

Newbie

Recalled

393 Views

0 replies

0 likes

  • 393 Views
  • 0 replies
  • 0 likes

Can only sort by Album but NOT artist

When I go into "Your Library" - "Saved" - "Artists" but it doesn't work I get a message saying "your favourite artist will appear here" and no music appears? - see attached image It works fine if I press "Albums" I am really stuck

Casual Listener

When I go into "Your Library" - "Saved" - "Artists" but it doesn't work I get a message saying "your favourite artist will appear here" and no music appears? - see attached image   It works fi...

Joe

Community Legend

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Problem with starting songs from FB Messenger on Android

Hi! I'm having problem with opening songs via "Open" button in the Messenger App.After clicking open, it looks like the Spotify tries to start (closing the Messenger) but just after a blink of an eye (yes blink) I'm once again in Messenger. It is rea...

Newbie

Hi!   I'm having problem with opening songs via "Open" button in the Messenger App. After clicking open, it looks like the Spotify tries to start (closing the Messenger) but just after a blin...

757 Views

0 replies

0 likes

problem
  • 757 Views
  • 0 replies
  • 0 likes

Fatura de pagamento

estou pagando o spotify premium porem estou usando a versao free, por favor eu quero baixar minhas musica e ouvi-las em offiline

Newbie

estou pagando o spotify premium porem estou usando a versao free, por favor eu quero baixar minhas musica e ouvi-las em offiline 

Bittencourt

Spotify Star

861 Views

1 replies

0 likes

  • 861 Views
  • 1 replies
  • 0 likes

Spotify android tv

Bonjour j'ai un problème avec le téléchargement de l'application spotify Android tv sur mon Huawei P9 car j'ai une option sur mon forfait téléphone chez Bouygues telecom je les ai contacter et il mon dit que spotify n'était plus sur Google play et j'...

Newbie

Bonjour j'ai un problème avec le téléchargement  de l'application spotify Android tv sur mon Huawei P9 car j'ai une option sur mon forfait téléphone chez Bouygues telecom je les ai contacter et ...

342 Views

0 replies

0 likes

  • 342 Views
  • 0 replies
  • 0 likes

Network Issues

I just returned from the Middle East and changed some of my app permissions on my Android to restrict data usage. Now, however, I have returned to the US and am often experiencing the problem where I will select a song and then turn off my screen and...

Newbie

I just returned from the Middle East and changed some of my app permissions on my Android to restrict data usage. Now, however, I have returned to the US and am often experiencing the problem where I...

298 Views

0 replies

0 likes

  • 298 Views
  • 0 replies
  • 0 likes

Moto G 4th generation problems.

Hi Everyone! First of all my first language is not English so sorry for that, ill go to the topic. I just bought a Moto G 4th Generation a couple of days ago, I have this problem with the Spotify App, and I'm sure is on the app because the problem do...

Newbie

Hi Everyone! First of all my first language is not English so sorry for that, ill go to the topic.  I just bought a Moto G 4th Generation a couple of days ago, I have this problem with the Spot...

luismilanese

Casual Listener

752 Views

1 replies

1 likes

  • 752 Views
  • 1 replies
  • 1 likes

Shuffle play suggested songs

Hello, I've used to choose artists and click on shuffle play and only songs from that artists would play. Now I'm getting suggested songs from other artists , is there a way to stop this? This is main reason I switch from pandora to spotify.

Casual Listener

Hello,   I've used to choose artists and click on shuffle play and only songs from that artists would play.  Now I'm getting suggested songs from other artists ,  is there a way to s...

bloodrop

Casual Listener

512 Views

5 replies

0 likes

  • 512 Views
  • 5 replies
  • 0 likes

Music wont play

Everytime I try to play a song, album, or playlist it won't let me. It says to upgrade to premium to remove ads, but it's also not showing me my current music (or ad), so I can't finish the ad. I tried logging out multiple times and it still keeps ha...

Newbie

Everytime I try to play a song, album, or playlist it won't let me. It says to upgrade to premium to remove ads, but it's also not showing me my current music (or ad), so I can't finish the ad. I tri...

278 Views

0 replies

0 likes

  • 278 Views
  • 0 replies
  • 0 likes

Spotify 14 days abroad

I live in the UK but after my travel in africa I can't access my acount

Visitor

I live in the UK but after my travel in africa I can't access my acount

364 Views

0 replies

0 likes

  • 364 Views
  • 0 replies
  • 0 likes

Spotify files are not playable

Hello, so I have Spotify premium and downloaded more or less 2000 songs to be playable offline on my phone. These files are stored on my external sd-card, and I only use Spotify on my phone. Recently, all my offline songs I had downloaded were desync...

Newbie

Hello, so I have Spotify premium and downloaded more or less 2000 songs to be playable offline on my phone. These files are stored on my external sd-card, and I only use Spotify on my phone. Recently...

Skiba

Newbie

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Songs not playing???

Ok, I've been extremely excite do listen to Frank Ocean's new album, Blond, so when it went on spotify I raced to play it as fast as I could. However, when I opened the album and tried to play any song from it, the song immediately skipped before one...

Newbie

Ok, I've been extremely excite do listen to Frank Ocean's new album, Blond, so when it went on spotify I raced to play it as fast as I could. However, when I opened the album and tried to play any so...

572 Views

0 replies

1 likes

  • 572 Views
  • 0 replies
  • 1 likes

Always autoplays

I have a Galaxy S7 and connect to a Uconnect system. Everytime it connects, it automatically starts playing, even if Spotify wasn't open to begin with. I have found no settings on the Uconnect or spotify to stop this, it doesn't not happen with Pando...

Newbie

I have a Galaxy S7 and connect to a Uconnect system. Everytime it connects, it automatically starts playing, even if Spotify wasn't open to begin with. I have found no settings on the Uconnect or spo...

392 Views

0 replies

0 likes

  • 392 Views
  • 0 replies
  • 0 likes

Not available

Get the message: this song not available when i try to play songs i dont have downloaded. Help. ...

Newbie

Get the message: this song not available when i try to play songs i dont have downloaded. Help. ...

kittycrinckles

Newbie

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Sony srs hg1

Does anyone know when Spotify connect is on the Sony h.ear srs hg1? They sell it like it's already on the speaker? But it isn't at mine.

Regular

Does anyone know when Spotify connect is on the Sony h.ear srs hg1? They sell it like it's already on the speaker? But it isn't at mine.

Joe

Community Legend

1771 Views

11 replies

0 likes

  • 1771 Views
  • 11 replies
  • 0 likes

Song will cut out after starting

Usually, once per day, it will cut the song off after I start a new one, what I mean by that is the song says it's playing but no sound is coming out. This has happened for over a year for me and I don't know how to fix it. I always have to restart m...

Newbie

Usually, once per day, it will cut the song off after I start a new one, what I mean by that is the song says it's playing but no sound is coming out. This has happened for over a year for me and I d...

377 Views

0 replies

0 likes

  • 377 Views
  • 0 replies
  • 0 likes

Listening offline

I downloaded songs from my computer to my local files and added a few of the songs to a playlist. I read that to play songs from your local files on your phone, you have to switch the Playlist to offline. However, I have done this and the songs still...

Newbie

I downloaded songs from my computer to my local files and added a few of the songs to a playlist. I read that to play songs from your local files on your phone, you have to switch the Playlist to off...

Joe

Community Legend

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Losing Offline storage [OTG USB]

Okay guys so, im using an USB (mounted) stick as my secondary storage , mostly for spotify songs. (works like sd card)Its really simple : just plug the sick into the phone and launch spotify. But I often lose my offline music for some reason and its ...

Casual Listener

Okay guys so, im using an USB (mounted) stick as my secondary storage , mostly for spotify songs. (works like sd card) Its really simple : just plug the sick into the phone and launch spotify. But I...

ErikS123

Casual Listener

621 Views

2 replies

0 likes

  • 621 Views
  • 2 replies
  • 0 likes

Playback stops, then my phone becomes unresponsive

Not sure if it's because of spotify or I just need a new phone. Was listening to music, had my phone in my pocket, then suddenly playback stops. I open the app but then it crashes and my phone becomes unresponsive. I turn it off and try to restart it...

Regular

Not sure if it's because of spotify or I just need a new phone. Was listening to music, had my phone in my pocket, then suddenly playback stops. I open the app but then it crashes and my phone become...

takesolace

Regular

834 Views

9 replies

0 likes

  • 834 Views
  • 9 replies
  • 0 likes