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Ongoing Issues

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42227 Views
  • 65 replies
  • 25 likes
  • 42227 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877895 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877895 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26333 Views
  • 4 replies
  • 0 likes
  • 26333 Views
  • 4 replies
  • 0 likes

The downloaded songs are skipping

I downloaded music while on wifi yesterday. When I try playing the downloaded songs they skip like a scratched cd. What did I do wrong?

  • Newbie
  • I downloaded music while on wifi yesterday. When I try playing the downloaded songs they skip like a scratched cd. What did I do wrong?
  • 7h4i
  • Newbie
  • 608 Views
  • 1 replies
  • 0 likes
  • 608 Views
  • 1 replies
  • 0 likes

Playlist not visible

HiVia soundiiz I have imported playlists in Spotify.Those playlist are well visible via the spotify web interface but not within the spotify mobile app on my androïd phone. How can I solve this?

  • Casual Listener
  • Hi Via soundiiz I have imported playlists in Spotify.Those playlist are well visible via the spotify web interface but not within the spotify mobile app on my androïd phone. How can I solve this?
  • blackarcanis
  • Roadie
  • 590 Views
  • 6 replies
  • 0 likes
  • 590 Views
  • 6 replies
  • 0 likes

Stream Spotify music Android Offline

Hi to you all! I've got a question about Spotify streaming on Android. I'm not able to stream offline Spotify music through wifi to a wifi receiver. It's possible to stream Spotify music which is streamed instantly, but not the music which is downloa...

  • Newbie
  • Hi to you all!   I've got a question about Spotify streaming on Android. I'm not able to stream offline Spotify music through wifi to a wifi receiver. It's possible to stream Spotify music whi...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Can't download all songs

I want to make one album offline and want to download it. But only 4 songs out of 7 are downloaded. What should i do.

  • Gig Goer
  • I want to make one album offline and want to download it. But only 4 songs out of 7 are downloaded. What should i do.
  • Joe
  • Community Legend
  • 497 Views
  • 1 replies
  • 0 likes
  • 497 Views
  • 1 replies
  • 0 likes

Solved!! Adding a play list to "Up next"

My friend has an I phone and she can add a playlist to "up next". On my android, I can add a song or an album to "up next" but not a playlist. I am on a premium trial so I don't know if I have full functionality. Would appreciate input from spotify u...

  • Casual Listener
  • My friend has an I phone and she can add a playlist to "up next". On my android, I can add a song or an album to "up next" but not a playlist. I am on a premium trial so I don't know if I have full f...
  • Joe
  • Community Legend
  • 2589 Views
  • 3 replies
  • 0 likes
  • 2589 Views
  • 3 replies
  • 0 likes

Ad malfuntions

Hey guys,While using spotify on Android I had an ad stopand just not play. It looked as though it had just paused but it wouldn't restart when I hit play (the symboleven switched from play to pause.) I tried to play some music but it still recognised...

  • Casual Listener
  • Hey guys, While using spotify on Android I had an ad stopand just not play. It looked as though it had just paused but it wouldn't restart when I hit play (the symboleven switched from play to pause...
  • paddlesNZ
  • Casual Listener
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

Trouble downloading full albums

I just found out that one of my albums had only a couple songs from it downloaded and when I try to download the entire album it only downloads those songs and not the rest. This might have something to do with the update 6.5.0.1816 because I didn't ...

  • Casual Listener
  • I just found out that one of my albums had only a couple songs from it downloaded and when I try to download the entire album it only downloads those songs and not the rest. This might have something...
  • 316 Views
  • 0 replies
  • 1 likes
  • Android
    Samsung
  • 316 Views
  • 0 replies
  • 1 likes

Spotify won't download songs locally, download using cellular option already enabled

Hi everyone, I recently bought a new Sony Xperia XA Ultra phone - it comes with Spotify already bundled with it. Being a premium user for some time now, I did the following steps in order to have my existing playlists / songs synced to my new device,...

  • Casual Listener
  • Hi everyone,   I recently bought a new Sony Xperia XA Ultra phone - it comes with Spotify already bundled with it. Being a premium user for some time now, I did the following steps in order to...
  • ferdz_9999
  • Casual Listener
  • 1320 Views
  • 7 replies
  • 0 likes
  • 1320 Views
  • 7 replies
  • 0 likes

Issues on S7 Edge - Lock Screen/Bluetooth Functionality

Just got a Galaxy S7 Edge and have been having issues controlling Spotify via the lock screen of controls via bluetooth devices (headphones and car). If I open Spotify from new, I have no problem using the controls on the lock screen or bluetooth con...

  • Casual Listener
  • Just got a Galaxy S7 Edge and have been having issues controlling Spotify via the lock screen of controls via bluetooth devices (headphones and car). If I open Spotify from new, I have no problem usi...
  • Joe
  • Community Legend
  • 589 Views
  • 1 replies
  • 0 likes
  • 589 Views
  • 1 replies
  • 0 likes

Solved!! Storage

What will happen if i suddenly change my storage from sd card to phone storage??will it automatically clear my downloaded songs in sd card?

  • Casual Listener
  • What will happen if i suddenly change my storage from sd card to phone storage??will it automatically clear my downloaded songs in sd card?
  • Joe
  • Community Legend
  • 428 Views
  • 3 replies
  • 0 likes
  • 428 Views
  • 3 replies
  • 0 likes

Battery Drain

Hello! I just recently bought a new Nexus 6P -- I'm coming from an iPhone 6 -- and I'm noticing that my battery is draining really fast while I listen to Spotify, at around 20% battery utilization. Note: I have all my music downloaded, as I am a Prem...

  • Newbie
  • Hello!  I just recently bought a new Nexus 6P -- I'm coming from an iPhone 6 -- and I'm noticing that my battery is draining really fast while I listen to Spotify, at around 20% battery utiliza...
  • 220 Views
  • 0 replies
  • 1 likes
  • 220 Views
  • 0 replies
  • 1 likes

Spotify keeps crashing/pausing randomly (HTC Desire)

Hi! My setup: HTC Desire (Android) with Spotify Premium version 0.5.1.15 My problem: Spotify keeps crashing and/or pausing randomly. This can happen either after playing 30 seconds of a song, or after playing 30 songs. It happens both in offline and ...

  • Casual Listener
  • Hi!   My setup: HTC Desire (Android) with Spotify Premium version 0.5.1.15   My problem: Spotify keeps crashing and/or pausing randomly. This can happen either after playing 30...
  • Joe
  • Community Legend
  • 4885 Views
  • 7 replies
  • 2 likes
  • 4885 Views
  • 7 replies
  • 2 likes

Solved!! No sound on HTC Sensation

Hi,Yesterday afternoon I listened to spotify while going to work. In the evening when I went home I was going to listen to music again, but for some reason the tracks kept playing but no sound was comming out. Now, the sound works just fine in the no...

  • Casual Listener
  • Hi, Yesterday afternoon I listened to spotify while going to work. In the evening when I went home I was going to listen to music again, but for some reason the tracks kept playing but no sound was ...
  • zaharlequin
  • Casual Listener
  • 5565 Views
  • 3 replies
  • 4 likes
  • 5565 Views
  • 3 replies
  • 4 likes

Spotify restarts phone on bluetooth.

Spotify will randomly restart my Samsung Galaxy Note 2 during bluetooth playback. It normally will restart sometime during the second song, though I've had it take 4-5 before it restarts. Once it restarts I can't finish a song before it restarts agai...

  • Casual Listener
  • Spotify will randomly restart my Samsung Galaxy Note 2 during bluetooth playback. It normally will restart sometime during the second song, though I've had it take 4-5 before it restarts.   On...
  • Idontcareanymor
  • Casual Listener
  • 460 Views
  • 2 replies
  • 0 likes
  • 460 Views
  • 2 replies
  • 0 likes

My Spotify premium ( free for 1 year, present by Vodafone) doesn't work

Five months ago, Vodafone gave me an year of spotify premium. But since last July it stoped working and now when I try to open Spotify, the device tells me the premium version is not available.So, I had sent an email to Spotify, where I explained wha...

  • Newbie
  • Five months ago, Vodafone gave me an year of spotify premium.  But since last July it stoped working and now when I try to open Spotify, the device tells me the premium version is not avai...
  • Joe
  • Community Legend
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes

Playback pausing - Marshmallow; Family Subscription

The music pauses sporadically on my Android phone - it seems it happens when the screen is off. One of my family members is also having the same problem on their Samsung S7. I have a WileyFox Swift. Any ideas why?

  • Visitor
  • The music pauses sporadically on my Android phone - it seems it happens when the screen is off.  One of my family members is also having the same problem on their Samsung S7.  I have a Wile...
  • Joe
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Volume control is getting stuck with time (Spotify connect)

Mobile phone: Samsung Galaxy A3 (2016)Android: 6.0.1Spotify: 6.3.0.882 1. Play something through Spotify connect to some speaker which support Spotify connect2. Use volume buttons on mobile phone for volume control: it's possible to increase and decr...

  • Casual Listener
  • Mobile phone: Samsung Galaxy A3 (2016) Android: 6.0.1 Spotify: 6.3.0.882   1. Play something through Spotify connect to some speaker which support Spotify connect 2. Use volume buttons on m...
  • Joe
  • Community Legend
  • 1502 Views
  • 3 replies
  • 0 likes
  • Spotify Connect Volume Control
  • 1502 Views
  • 3 replies
  • 0 likes

Solved!! Tag Music

How come when ever i close all active applications, spotify music stops also?Is there a way to have my song continue playing even after i close all active application?

  • Newbie
  • How come when ever i close all active applications, spotify music stops also? Is there a way to have my song continue playing even after i close all active application?
  • Joe
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

radio not adding new songs to the playlist

I'm getting an issue on radio on my google nexus. I You can see on the radio playlist the next 15 or so songs that will be played. At the bottom it says "more songs will be added as you listen".... but songs aren't beeing added, so when I get to the ...

  • Casual Listener
  • I'm getting an issue on radio on my google nexus.   I   You can see on the radio playlist the next 15 or so songs that will be played.  At the bottom it says "more songs will be adde...
  • larrysp
  • Casual Listener
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes