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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Tell Spotify to store Music on SD card

Hi there,for some reason, all my stored music on my SD card wasn't readable anymore after a crash so I decided to re-download them. But now, for undisclosed reasons, Spotify refuses to save them onto the SD card. I also tried to move the com.spotify....

Regular

Hi there, for some reason, all my stored music on my SD card wasn't readable anymore after a crash so I decided to re-download them. But now, for undisclosed reasons, Spotify refuses to save them ...

370 Views

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Can't play music on my android phone

Every time I try to play and hear music on my android phone Spotify tells me that I need a premium account.Isn't it possible anymore to hear ANY music on the phone if you don't have a premium account??

Casual Listener

Every time I try to play and hear music on my android phone Spotify tells me that I need a premium account. Isn't it possible anymore to hear ANY music on the phone if you don't have a premium accou...

schnuewes

Casual Listener

319 Views

1 replies

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Superuser Contribution Spotify se para al minimizar la app

Tengo un alcatel pop 4 y la musica de spotify se detiene al hacer cualquier accion fuera de la app, alguna solucion?

Newbie

Tengo un alcatel pop 4 y la musica de spotify se detiene al hacer cualquier accion fuera de la app, alguna solucion?

user-removed

Not applicable

996 Views

1 replies

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Superuser Contribution Ayuda porfavor!!

Lo que sucede es que hay algunas canciones que no se reproducen en spotify no estan en gris y nada pero si busco alguna otra version de la cancion si se reproduce y no se porque. Me prodrian ayudar

Newbie

Lo que sucede es que hay algunas canciones que no se reproducen en spotify no estan en gris y nada pero si busco alguna otra version de la cancion si se reproduce y no se porque. Me prodrian ayudar

user-removed

Not applicable

277 Views

1 replies

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Superuser Contribution Problemas para iniciar sesión

Hola. Tengo problemas para iniciar sesión en la app, pongo mi usuario y clave y me dice que están incorrectos pero en la web si me los reconoce. Tengo cuenta premium

Casual Listener

Hola. Tengo problemas para iniciar sesión en la app, pongo mi usuario y clave y me dice que están incorrectos pero en la web si me los reconoce. Tengo cuenta premium

user-removed

Not applicable

780 Views

1 replies

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Solved!! Keep HDMI output when screen goes off: hoe?

Hi, I have Spotify Premium on a Nexus 10, Android 5.1.1.This tablet is connected by HDMI to an audio receiver, tv switched off. Everything works fine until the screen of the tablet goes black, off. At that moment the sound through the receiver stops....

Casual Listener

Hi,   I have Spotify Premium on a Nexus 10, Android 5.1.1. This tablet is connected by HDMI to an audio receiver, tv switched off.   Everything works fine until the screen of the table...

Remko111

Casual Listener

2015 Views

1 replies

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Explicit "We're currently experiencing problems. please try again later"

Can log in via browser or desktop app, but my android app consistently displays this message: "We're currently experiencing problems. please try again later" Halp

Casual Listener

Can log in via browser or desktop app, but my android app consistently displays this message:   "We're currently experiencing problems. please try again later"    Halp

foo25

Casual Listener

1846 Views

5 replies

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Opening Spotify defaults to Home screen

I have Spotify on my S6 Edge and an Android stereo in my vehicle. Opening Spotify on both up until recently would go right to my playlists. Now it goes to the home screen showing 'recently played' and 'just for you'. Why is this happening? I just wan...

Music Fan

I have Spotify on my S6 Edge and an Android stereo in my vehicle. Opening Spotify on both up until recently would go right to my playlists. Now it goes to the home screen showing 'recently playe...

Bernt1975

Newbie

3051 Views

5 replies

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Go back to previous song

Hi all, do you know how to go back to previous song using headphone buttons? To go to the next song is double click... What about going back?Thanks, Lorenzo

Regular

Hi all, do you know how to go back to previous song using headphone buttons? To go to the next song is double click... What about going back? Thanks, Lorenzo

1082 Views

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Music deleted again

I have lost all my music again. 7 times this has happened. Last time time I made a post got no reply. Has happened on my old phone and new. Both Samsung. Happens while listening off line. Music stops and all songs gone. There are no battery savers or...

Regular

I have lost all my music again. 7 times this has happened. Last time time I made a post got no reply. Has happened on my old phone and new. Both Samsung. Happens while listening off line. Music stops...

Kwboegel

Regular

276 Views

1 replies

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Where did my music go?

Ok so I have Spotify on my Android phone and my Windows computer. I download all music to my phone and don't even bother with the laptop. Suddenly, my music vanished out of my library. I looked up one of the songs I had saved. "Country Song" by Seeth...

Newbie

Ok so I have Spotify on my Android phone and my Windows computer. I download all music to my phone and don't even bother with the laptop. Suddenly, my music vanished out of my library. I looked up on...

Kwboegel

Regular

296 Views

1 replies

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Can someone please give me some advice

I paid for prenium account then cancelled subscription but the money is still on accpunt how do i restart or continue my prenium account i paid yesterday i dont want to pay twice thanks

Casual Listener

I paid for prenium account then cancelled subscription but the money is still on accpunt how do i restart or continue my prenium account i paid yesterday i dont want to pay twice thanks

221 Views

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Boleto

Olá, como faço para informar que paguei o mesmo boleto duas vezes? O segundo pagamento será debitado da minha conta hoje. Como solucionar?

Newbie

Olá, como faço para informar que paguei o mesmo boleto duas vezes? O segundo pagamento será debitado da minha conta hoje. Como solucionar?

204 Views

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Ascolti bloccati

Buongiorno, da due giorni ci sono gli ascolti bloccati per un brano. Di solito si blocca ma dopo un giorno si aggiorna, questa volta no. Vi è mai capitato? C'è qualche soluzione?

Newbie

Buongiorno, da due giorni ci sono gli ascolti bloccati per un brano. Di solito si blocca ma dopo un giorno si aggiorna, questa volta no. Vi è mai capitato? C'è qualche soluzione?

user-removed

Not applicable

3778 Views

2 replies

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My account is logging out automatically

Hi there, when i close the app my account logs out automatically and i cant fix it, i have to log in every time i use Spotify and i cant have my offline playlistPlz helpThanks!

Newbie

Hi there, when i close the app my account logs out automatically and i cant fix it, i have to log in every time i use Spotify and i cant have my offline playlist Plz help Thanks!

Joe

Community Legend

844 Views

2 replies

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Solved!! On screen notifications

So does anyone know why Spotify feels it necessary to give me a homescreen notification on my phone every time I switch the song on my desktop app? It tells me what i'm listening to every time I go to the next song, and makes it impossible to do anyt...

Gig Goer

So does anyone know why Spotify feels it necessary to give me a homescreen notification on my phone every time I switch the song on my desktop app? It tells me what i'm listening to every time I go t...

Joe

Community Legend

566 Views

1 replies

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Some downloaded songs unable to play when offline

So until recently, all my songs had worked fine offline, but a few songs have now become unavailable to play when offline even though they are clearly downloaded on my phone. Storage is no issue, and I when I go onto a single of one of these songs th...

Newbie

So until recently, all my songs had worked fine offline, but a few songs have now become unavailable to play when offline even though they are clearly downloaded on my phone. Storage is no issue, and...

Opatsut

Casual Listener

303 Views

1 replies

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Music starts, stops and starts again when selecting a song.

Really annoying issue I got, when I select a song to play it plays for a second, then it stops for two-three seconds, and then it resumes normally. This also happens when I skip a part of the song I'm playing. I use android 5.1.1 on a rooted samsung ...

Newbie

Really annoying issue I got, when I select a song to play it plays for a second, then it stops for two-three seconds, and then it resumes normally. This also happens when I skip a part of the song I'...

Opatsut

Casual Listener

374 Views

1 replies

0 likes

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Artist singles and eps tab disappeared

What happened to the artist singles and eps section on artists pages? They still exist on the server but you have to search them individualy now...

Newbie

What happened to the artist singles and eps section on artists pages? They still exist on the server but you have to search them individualy now...

499 Views

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