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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

202510 Views

135 replies

10 likes

Android
autoplay
bluetooth
  • 202510 Views
  • 135 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

547301 Views

78 replies

3 likes

  • 547301 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

ErasMudHuffPotterite

Newbie

455182 Views

571 replies

38 likes

Account
Free
  • 455182 Views
  • 571 replies
  • 38 likes

Stuck on Log in screen

Something is happening to my Spotify. For 2 days it has been saying I'm offline, which is not true. Then my downloaded songs started to turn grey and have become unplayable. Now I can't even log in. I use Facebook login and it just stays on "Please w...

Casual Listener

Something is happening to my Spotify. For 2 days it has been saying I'm offline, which is not true. Then my downloaded songs started to turn grey and have become unplayable. Now I can't even log in. ...

Joe

Community Legend

1556 Views

7 replies

0 likes

  • 1556 Views
  • 7 replies
  • 0 likes

I can't search music

The last two days every time I try to search music Spotify will close and send me to my home page.on my phone??

Newbie

The last two days every time I try to search music Spotify will close and send me to my home page.on my phone??

Joe

Community Legend

1343 Views

3 replies

0 likes

  • 1343 Views
  • 3 replies
  • 0 likes

Oops Something went wrong problem

Spotify keeps Something went wrong when I try to search something. Please find a way to stop this from happening.

Casual Listener

Spotify keeps Something went wrong when I try to search something. Please find a way to stop this from happening.

Joe

Community Legend

655 Views

1 replies

0 likes

  • 655 Views
  • 1 replies
  • 0 likes

Search not working

Search panel is not working on Nexus 6P running Nougat. After entering a search query, I see "Ooops, not working". I am connected to the internet, and can use other features (brrowsing playlists, whatever). Issue persisted after a reinstall.

Casual Listener

Search panel is not working on Nexus 6P running Nougat. After entering a search query, I see "Ooops, not working". I am connected to the internet, and can use other features (brrowsing playlists, wha...

Joe

Community Legend

686 Views

3 replies

0 likes

  • 686 Views
  • 3 replies
  • 0 likes

Does not search for songs.

Hello everybody.My spotfy is not searching for any music or artist.It just appears "oops, something went wrong".can you help me please?

Newbie

Hello everybody. My spotfy is not searching for any music or artist. It just appears "oops, something went wrong". can you help me please?

Joe

Community Legend

490 Views

2 replies

0 likes

  • 490 Views
  • 2 replies
  • 0 likes

Android stops Spotify whenever I kill working apps

Android stops Spotify whenever I kill working apps. I could not find a solution for this problem. I dont want android to kill Spotify when I kill other apps for more ram. I dont think this is about my phone or the android version. It is directly abou...

Casual Listener

Android stops Spotify whenever I kill working apps. I could not find a solution for this problem. I dont want android to kill Spotify when I kill other apps for more ram. I dont think this is about m...

phadeon

Casual Listener

616 Views

2 replies

0 likes

  • 616 Views
  • 2 replies
  • 0 likes

Can't connect to internet on Samsung Galaxy s6 edge+ on cellular.

It suddenly happened today while I was out and about listening to music and it just would play the next song... So naturally I try restarting the phone, reinstalling spotify, deleting the stored cache and so on but nothing seemed to work. When I came...

Newbie

It suddenly happened today while I was out and about listening to music and it just would play the next song... So naturally I try restarting the phone, reinstalling spotify, deleting the stored cach...

Joe

Community Legend

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Can't start (connect) Spotify stream on Chromecast Audio

If I'm trying to start a stream on my Chromecast Audio via my Android App it just showing "Connecting" but never starts to play my songs. The only respons from the Chromecast Audio is the short sound, when connecting a new device.I'm on the newest Ap...

Newbie

If I'm trying to start a stream on my Chromecast Audio via my Android App it just showing "Connecting" but never starts to play my songs. The only respons from the Chromecast Audio is the short sound...

vikto_Or

Newbie

532 Views

1 replies

2 likes

  • 532 Views
  • 1 replies
  • 2 likes

cuenta familiar

Tengo mi cuenta familiar e invite a mi hijo, quiere acceder desde su tablet samsumg pero ya dentro de su cuenta en la web a la hora de querer activarla cuenta em la opcion de "no soy un robot" no me aparecen los botones de continuar u omitir

Newbie

Tengo mi cuenta familiar e invite a mi hijo, quiere acceder desde su tablet samsumg pero ya dentro de su cuenta en la web a la hora de querer activarla cuenta em la opcion de "no soy un robot" no me ...

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes

Error messages when trying to watch Shows

Some users may find they get an error message when trying to watch video Shows on Spotify. Content providers demand digital rights management (DRM) protection against unauthorized viewing of some of their content. Because only newer OS’s can satisfy ...

Spotify

Some users may find they get an error message when trying to watch video Shows on Spotify.   Content providers demand digital rights management (DRM) protection against unauthorized viewing ...

Bashdavidson

Newbie

5014 Views

4 replies

2 likes

  • 5014 Views
  • 4 replies
  • 2 likes

Chromecast: login failed after returning from other app cast

The chromecast spotify app shows "login failed" if a user does this steps:1) opens spotify2) cast to chromecast3) go to any other app which supports cast (ie youtube)4) cast to chromecast from that app5) returns to spotify6) try to cast to chromecast...

Newbie

The chromecast spotify app shows "login failed" if a user does this steps: 1) opens spotify 2) cast to chromecast 3) go to any other app which supports cast (ie youtube) 4) cast to chromecast fro...

337 Views

0 replies

0 likes

  • 337 Views
  • 0 replies
  • 0 likes

Can't view all singles on an Artist's page?

A sudden change occured in my spotify app where I just can't see any singles on an artist's page, only the top 5. The option to view all singles has disappeared and it only let's me view all albums. Pls help? thanks

Newbie

A sudden change occured in my spotify app where I just can't see any singles on an artist's page, only the top 5. The option to view all singles has disappeared and it only let's me view all albums. ...

562 Views

0 replies

0 likes

  • 562 Views
  • 0 replies
  • 0 likes

Downloaded too much?

Hi!I just got Premium and got a bit overzealous, downloading a lot of stuff. That filled my internal storage, so I went and un-downloaded albums from the app, but my storage appears just as full.I tried locating the files on my phone (Samsung Galaxy ...

Newbie

Hi! I just got Premium and got a bit overzealous, downloading a lot of stuff. That filled my internal storage, so I went and un-downloaded albums from the app, but my storage appears just as full. ...

Joe

Community Legend

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Add support for Google ChromeCast

Hola buenas noches. No puedo registrar mis datos para ser premium. El sistema indica que hubo problemas con mi proveedor de pago pero no es así. Ya intenté con 3 tarjetas, 2 de ellas son de crédito y la de débito tiene los fondos necesarios. Las 3 es...

Newbie

Hola buenas noches. No puedo registrar mis datos para ser premium. El sistema indica que hubo problemas con mi proveedor de pago pero no es así. Ya intenté con 3 tarjetas, 2 de ellas son de crédito y...

kopa7

Newbie

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes

Solved!! (help fast) how can I create a free trail today?

Hello all! I am going out of town first thing tomorrow morning and I need to create a free trail before then. Can anyone help me with this? You can call or text me at*snipped* or email me at *snipped*Thank you for any help you can offer!

Casual Listener

Hello all! I am going out of town first thing tomorrow morning and I need to create a free trail before then. Can anyone help me with this? You can call or text me at *snipped* or email me at&n...

Hubo

Community Legend

985 Views

3 replies

0 likes

  • 985 Views
  • 3 replies
  • 0 likes

Can't listen offline (Android)

Hey I'm paying every month for a Premium Account on Spotify, but can't listen my music when I'm offline and just can listen to it when im connected with WiFi... Why? Thanks

Newbie

Hey 🙂 I'm paying every month for a Premium Account on Spotify, but can't listen my music when I'm offline and just can listen to it when im connected with WiFi... Why? 🤔 Thanks

Joe

Community Legend

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Trouble with the new interfaz

I have one trouble with the new interfaz, i've been update like 1 month and since that start changing the interfaz with the old one. And this force stop on spotify constantly

Newbie

I have one trouble with the new interfaz, i've been update like 1 month and since that start changing the interfaz with the old one. And this force stop on spotify constantly

Joe

Community Legend

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Decision between battery life and mobile data

Greetings community, I use Spotify a lot, as I got a premium membership.The playlists I listen to, I downloaded on my device, which is a Samsung Galaxy S7 with the newest Android on it.Now I got a flatrate with 1,5 GB per month and here starts the pr...

Casual Listener

Greetings community,   I use Spotify a lot, as I got a premium membership. The playlists I listen to, I downloaded on my device, which is a Samsung Galaxy S7 with the newest Android on it. N...

Joe

Community Legend

1413 Views

3 replies

0 likes

  • 1413 Views
  • 3 replies
  • 0 likes

Stay Awake Problem

Hi, I recently purchased a Google Pixel, which runs Android 7.1. However, it seems to me that Spotify is using abnormally high amounts of battery, and it is keeping the phone awake and preventing it from "deep sleep" which makes it not as battery-eff...

Casual Listener

Hi, I recently purchased a Google Pixel, which runs Android 7.1. However, it seems to me that Spotify is using abnormally high amounts of battery, and it is keeping the phone awake and preventing it ...

527 Views

0 replies

0 likes

  • 527 Views
  • 0 replies
  • 0 likes