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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111763 Views

26 replies

3 likes

  • 111763 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224876 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224876 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

582277 Views

79 replies

3 likes

  • 582277 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

479192 Views

577 replies

40 likes

Account
Free
  • 479192 Views
  • 577 replies
  • 40 likes

Chromecast support on Android with connection problems

I have frequently problems to connect to my chromecast stick. Sometimes the connection takes very long, 1-2 minutes, sometimes the connection fails completely. Sometimes the Cast icon is missing. When i start the google cast application everything wo...

Regular

I have frequently problems to connect to my chromecast stick. Sometimes the connection takes very long, 1-2 minutes, sometimes the connection fails completely. Sometimes the Cast icon is missing. Whe...

307 Views

0 replies

0 likes

  • 307 Views
  • 0 replies
  • 0 likes

Giftcard code doesn't work

I used a 3 month gift card 10 days ago but spotify doesn't sees it and i can't use my premium right now

Casual Listener

I used a 3 month gift card 10 days ago but spotify doesn't sees it and i can't use my premium right now

zinci

Casual Listener

487 Views

2 replies

0 likes

  • 487 Views
  • 2 replies
  • 0 likes

payed but no premium help

Well ibought premium for 1 dolar 3 month (iwere in poland) and I bought it 10 minute ago my question is how much time ineed wait and what to do cuz when itry downlod the songs it tells me ineed to get premiumAnd idid it pls ansaer me guys what to do ...

Newbie

Well ibought premium for 1 dolar 3 month (iwere in poland) and I bought it 10 minute ago my question is how much time ineed wait and what to do cuz when itry downlod the songs it tells me ineed to ge...

Joe

Community Legend

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

[Android][Playlists] Disable shuffle from Android App

I think it it ridiculous that mobile users (at least on Android) can't play their playlist without shuffle. We are paying customers after all.

Newbie

I think it it ridiculous that mobile users (at least on Android) can't play their playlist without shuffle. We are paying customers after all.

Joe

Community Legend

1142 Views

2 replies

4 likes

Android
Playlists
  • 1142 Views
  • 2 replies
  • 4 likes

Playlist Concern

Is there a way to put multiple songs (or all) in a playlist at once... On mobile? I've been searching for awhile, but have only found results for PC (which I don't have with me at the moment). I don't really feel like spending a couple hours putting ...

Newbie

Is there a way to put multiple songs (or all) in a playlist at once... On mobile? I've been searching for awhile, but have only found results for PC (which I don't have with me at the moment). I don'...

Joe

Community Legend

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes

Storage

In my Galaxy S7 Edge, I've selected storage location to SD card, and it is confirmed that it is selected, but the app continues to use a huge amount of storage on the internal memory of the phone, as it is saving the downloaded songs on both SD card ...

Newbie

In my Galaxy S7 Edge, I've selected storage location to SD card, and it is confirmed that it is selected, but the app continues to use a huge amount of storage on the internal memory of the phone, as...

Joe

Community Legend

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Wrong Version of Song

I don't really know what to say about this one, except to explain my issue. I went to play an album from Tori Amos (Boys for Pele) the other day. The first few songs played just fine, but the fourth track "Professional Widow" started, and it was some...

Roadie

I don't really know what to say about this one, except to explain my issue. I went to play an album from Tori Amos (Boys for Pele) the other day. The first few songs played just fine, but the fourt...

Joe

Community Legend

3613 Views

7 replies

2 likes

  • 3613 Views
  • 7 replies
  • 2 likes

Android

why do all my saved and downloaded songs get away as if I had not premium? have to download all the albums again

Newbie

why do all my saved and downloaded songs get away as if I had not premium? have to download all the albums again

300 Views

0 replies

0 likes

  • 300 Views
  • 0 replies
  • 0 likes

Android Auto not showing Spotify

Hi,I have an american Spotify Premium account yet I live abroad in a non-Spotify country.I have managed to download the Spotify app from the link you supplied and everything works great except for Android Auto.Android Auto only recognizes apps downlo...

Newbie

Hi, I have an american Spotify Premium account yet I live abroad in a non-Spotify country. I have managed to download the Spotify app from the link you supplied and everything works great except fo...

457 Views

0 replies

0 likes

  • 457 Views
  • 0 replies
  • 0 likes

Superuser Contribution Allow user to select default sound device.

Hello i have just switched from a iphone 7 to a s7. I have already had a look to try and find a solution to the very low volume on bluetooth devices. Can somone please help i have tried everything i can but the volume is so low i have beats solo 3 th...

Casual Listener

Hello i have just switched from a iphone 7 to a s7. I have already had a look to try and find a solution to the very low volume on bluetooth devices. Can somone please help i have tried everything i ...

Krnkingka

Casual Listener

520 Views

2 replies

0 likes

  • 520 Views
  • 2 replies
  • 0 likes

Android re-install help

Re-installed android app to fix some connection issues. Now there is no way to log out or change preferences. I am logged into my premium account. I am currently on Android 6.1

Casual Listener

Re-installed android app to fix some connection issues. Now there is no way to log out or change preferences. I am logged into my premium account. I am currently on Android 6.1

Joe

Community Legend

969 Views

5 replies

0 likes

  • 969 Views
  • 5 replies
  • 0 likes

Superuser Contribution Search function not working

Hi, The search function on my spotify app often doesn't work.I don't have any wifi-problems, i have updated the app, tried re-installing it, etc. I also have plenty of space on my phone so that can't be the issue either. Any idea how i can fix this? ...

Newbie

Hi,  The search function on my spotify app often doesn't work. I don't have any wifi-problems, i have updated the app, tried re-installing it, etc. I also have plenty of space on my phone so t...

RodrigoPalma

Roadie

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

Still stuck with hamburger menu

I've updated my app to the latest version but I'm still stuck with the hamburger menu no matter what I do I can't get the bottom bar navigation please help

Casual Listener

I've updated my app to the latest version but I'm still stuck with the hamburger menu no matter what I do I can't get the bottom bar navigation please help

Joe

Community Legend

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unplayable artist

So I've been trying to listen to a band called the one hundred. Problem is, i literally cannot. When i listen to artist radio, it automatically skips to the next song, until it's a different artist. When i play it via download, it skips immediately t...

Regular

So I've been trying to listen to a band called the one hundred. Problem is, i literally cannot. When i listen to artist radio, it automatically skips to the next song, until it's a different artist. ...

RodrigoPalma

Roadie

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution All songs gone

So for the 3rd time this year i have opened up my spotify app to find that every single one of my songs that i had downloaded had been taken off of my device completly so now I have to re download all of my songs again. I tried looking for solutions ...

Casual Listener

So for the 3rd time this year i have opened up my spotify app to find that every single one of my songs that i had downloaded had been taken off of my device completly so now I have to re download al...

RodrigoPalma

Roadie

891 Views

5 replies

0 likes

  • 891 Views
  • 5 replies
  • 0 likes

Superuser Contribution "Song not available"

Lately when I have been playing Spotify it will only play a few songs from playlist and/or artists. If I try some songs it will say "Song not available". Isn't that the point of paying for Spotify monthly? I don't have the battery save on and often e...

Newbie

Lately when I have been playing Spotify it will only play a few songs from playlist and/or artists. If I try some songs it will say "Song not available". Isn't that the point of paying for Spotify mo...

RodrigoPalma

Roadie

484 Views

2 replies

0 likes

  • 484 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music storage

I wanna know if there is a option to save my music. Where I save a on a SD card and be able to play it on different devices. I have a dj program and I would like use the music on my Spotify app but even when I chose to save my music on my SD card It ...

Casual Listener

I wanna know if there is a option to save my music. Where I save a on a SD card and be able to play it on different devices. I have a dj program and I would like use the music on my Spotify app but e...

RodrigoPalma

Roadie

782 Views

3 replies

0 likes

  • 782 Views
  • 3 replies
  • 0 likes

Superuser Contribution Song tracks 'are not available'

Been having a problem with Spotify on my Samsung galaxy s7. I can listen to tracks that i've downloaded in offline mode, and listen to tracks when I have wifi, but when I am driving or out for a work and try to search a song, it says the track is not...

Newbie

Been having a problem with Spotify on my Samsung galaxy s7. I can listen to tracks that i've downloaded in offline mode, and listen to tracks when I have wifi, but when I am driving or out for a work...

RodrigoPalma

Roadie

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 month advertising

Good morning, I would like to know that I paid the spotify through the promotion that was sent by email for 3 months but it was not 3 months but 1 month I would like to be explained

Newbie

Good morning, I would like to know that I paid the spotify through the promotion that was sent by email for 3 months but it was not 3 months but 1 month I would like to be explained

RodrigoPalma

Roadie

604 Views

2 replies

0 likes

  • 604 Views
  • 2 replies
  • 0 likes