Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

395429 Views

546 replies

35 likes

Account
Free
  • 395429 Views
  • 546 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8419 Views

0 replies

7 likes

  • 8419 Views
  • 0 replies
  • 7 likes

Cancelled subscription still charging

Hi! I subscribe to your premium last October but I cancelled it before Nov. since I changed it to your Family Premium account. Howcome Im still being charged for the cancelled subscription I made. Please advise.

Casual Listener

Hi! I subscribe to your premium last October but I cancelled it before Nov. since I changed it to your Family Premium account. Howcome Im still being charged for the cancelled subscription I made. Pl...

honeygonzcab

Casual Listener

304 Views

2 replies

0 likes

  • 304 Views
  • 2 replies
  • 0 likes

Besides iPod are there other portable music players compatible with Spotify?

I've read Sony Walkman can be used with Spotify, but I can't find the actual model on the internet. Also I'm looking into any other brand options.

Newbie

I've read Sony Walkman can be used with Spotify, but I can't find the actual model on the internet. Also I'm looking into any other brand options.

Joe

Community Legend

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes

Setting pasword for other devices does not work

Hello,I am using spotify with my facebook log in.To log in at the spotify app in my car (Volvo) I need log in credentials.In the spotify account settings I have found my user name (a lot of numbers and letters) and a link to generate en e mail to set...

Casual Listener

Hello, I am using spotify with my facebook log in. To log in at the spotify app in my car (Volvo) I need log in credentials. In the spotify account settings I have found my user name (a lot of num...

Joe

Community Legend

726 Views

7 replies

0 likes

  • 726 Views
  • 7 replies
  • 0 likes

Wrong email

My email is a Gmail account but on my account it says its a yahoo account, any reason why that is?

Newbie

My email is a Gmail account but on my account it says its a yahoo account, any reason why that is?

Joe

Community Legend

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Solved!! Spotify automatically logout and delete saved songs every 2 weeks (circa)

Hi all, I'm facing a tedious problem, like title says almost every 2 weeks i open Spotify and i found i need to login again, when done if i go to my songs section i found that i need to redownload them all...i just can't figure out what's the matter!

Regular

Hi all, I'm facing a tedious problem, like title says almost every 2 weeks i open Spotify and i found i need to login again, when done if i go to my songs section i found that i need to redownload th...

Benkayrealtor

Newbie

6356 Views

8 replies

0 likes

  • 6356 Views
  • 8 replies
  • 0 likes

Keeping Download music

I have successfully downloaded music to my SD card or device. The music will stay for a couple of days then I have to download it again. Please tell me what I can do to stop this, as it is very annoying. I use a Samsung Galaxy 5.

Casual Listener

I have successfully downloaded music to my SD card or device. The music will stay for a couple of days then I have to download it again. Please tell me what I can do to stop this, as it is very annoy...

JenniferND

Newbie

615 Views

4 replies

0 likes

  • 615 Views
  • 4 replies
  • 0 likes

Bug no aplicativo

Quando estou ouvindo músicas normalmente, e de forma repentina o app fecha! E quando vou pôr de novo, a música na qual estava ouvindo volta do começo se eu der play. Isso tem acontecido com frequência

Newbie

Quando estou ouvindo músicas normalmente, e de forma repentina o app fecha! E quando vou pôr de novo, a música na qual estava ouvindo volta do começo se eu der play. Isso tem acontecido com frequência

202 Views

0 replies

0 likes

  • 202 Views
  • 0 replies
  • 0 likes

No reproduce (Android)

Tengo un problema y es que cuando le daba a reproducir a una cancion y no se reproducia si no que se saltaba las canciones y escojia una al azar y aveces ni se reproducia y ahora que no tengo premium (hace 2 dias) le doy a aleatorio y pasa lo mismo h...

Visitor

Tengo un problema y es que cuando le daba a reproducir a una cancion y no se reproducia si no que se saltaba las canciones y escojia una al azar y aveces ni se reproducia y ahora que no tengo premium...

464 Views

0 replies

0 likes

  • 464 Views
  • 0 replies
  • 0 likes

Spotify killing my data(i'm not streaming)

I have a downloaded playlist that i often listen to at work...where there is no wifi. Spotify seemed to have updated a day or two ago and now is using a ton of data. Background data is restricted, so thats not the issue. Today alone I used 90mb of da...

Regular

I have a downloaded playlist that i often listen to at work...where there is no wifi. Spotify seemed to have updated a day or two ago and now is using a ton of data. Background data is restricted, so...

promark135

Regular

600 Views

2 replies

1 likes

  • 600 Views
  • 2 replies
  • 1 likes

Spotify no Sony Xperia Z2

Nunca tive problemas com o spotify e de uns 15 dias para cá, perco todos os meus dados baixados pelo mesmo, baixo 700 musicas a noite qdo é de manha elas simplesmente desaparecem, poderiam me esclarecer? Vi um usuário com um problema similar, ele fez...

Newbie

Nunca tive problemas com o spotify e de uns 15 dias para cá, perco todos os meus dados baixados pelo mesmo, baixo 700 musicas a noite qdo é de manha elas simplesmente desaparecem, poderiam me esclare...

208 Views

0 replies

0 likes

  • 208 Views
  • 0 replies
  • 0 likes

Kesintili çalma

Arka planda şarkılar duruyor el ile başlatmam gerekiyor. Sürekli şarkılar takılıyor. Çalmayı kesiyor. Yardım edin

Newbie

Arka planda şarkılar duruyor el ile başlatmam gerekiyor. Sürekli şarkılar takılıyor. Çalmayı kesiyor. Yardım edin

344 Views

0 replies

0 likes

  • 344 Views
  • 0 replies
  • 0 likes

Solved!! Chromecast - Failed to Log In

Hi, I have just bought a Chromecast which I am pairing with my android device. Connecting is easy; the first time I tried it worked I was playing music on my TV, but every other time since then I get the error "Log In Failed". What is wrong? Is the s...

Casual Listener

Hi,   I have just bought a Chromecast which I am pairing with my android device. Connecting is easy; the first time I tried it worked I was playing music on my TV, but every other time since t...

jaruesink

Newbie

5116 Views

10 replies

1 likes

  • 5116 Views
  • 10 replies
  • 1 likes

Fix the Android Widget

Estimados.Por algún motivo luego de actualizar a Android 6.0.1 en mi Samsung Galaxy A5 2016, una vez que bloqueo la pantalla, ya NO me permite cambiar de canción en el widget del la notificación.No tengo más la opción de cambiar por el atajo, lo cuál...

Newbie

Estimados. Por algún motivo luego de actualizar a Android 6.0.1 en mi Samsung Galaxy A5 2016, una vez que bloqueo la pantalla, ya NO me permite cambiar de canción en el widget del la notificación....

1111 Views

0 replies

0 likes

  • 1111 Views
  • 0 replies
  • 0 likes

Contued download

From 2 days my spotify app continue to download my watchlists. Terminated it ...restart again!! Please risolve this issue!!!!

Newbie

From 2 days my spotify app continue to download my watchlists. Terminated it ...restart again!! Please risolve this issue!!!!

243 Views

0 replies

0 likes

  • 243 Views
  • 0 replies
  • 0 likes

Search Button

Hi there, Last night my phone updated my spotify app to version 6.9.0.1212 armV7 and I currently have no way to search for songs on my android phone! Is anyone having a similar problem, or knows a way around this? Thanks!

Newbie

Hi there,  Last night my phone updated my spotify app to version 6.9.0.1212 armV7 and I currently have no way to search for songs on my android phone!   Is anyone having a similar proble...

user-removed

Not applicable

431 Views

2 replies

0 likes

  • 431 Views
  • 2 replies
  • 0 likes

[Solved] - Android 7.1 Pixel Bluetooth issues are a driving hazard

I am having several issues with Spotify over Bluetooth on my Pixel. I have tried this on multiple audio systems and I am seeing similar results. Please don't wait until someone has an accident to fix this. The workarounds cause you to have to take yo...

Casual Listener

I am having several issues with Spotify over Bluetooth on my Pixel. I have tried this on multiple audio systems and I am seeing similar results. Please don't wait until someone has an accident t...

scottrudy

Casual Listener

815 Views

1 replies

1 likes

  • 815 Views
  • 1 replies
  • 1 likes

Shows won't stay downloaded

Hello,Ever since the update to allow shows I have been adding podcasts to my downloads to listen to later. The problem is none of these will stay downloaded so I can listen offline. I am a premium member and the shows Will download, but randomly they...

Newbie

Hello, Ever since the update to allow shows I have been adding podcasts to my downloads to listen to later. The problem is none of these will stay downloaded so I can listen offline. I am a premiu...

emiliopacitti99

Newbie

1524 Views

8 replies

6 likes

  • 1524 Views
  • 8 replies
  • 6 likes

Song playing but no audio

I have this recurring problem where if I select a song to play, whether in online or offline mode, spotify will play the first second and then mute itself. The song progress bar will continue to move, but no audio will come out.Also if I manually mov...

Casual Listener

I have this recurring problem where if I select a song to play, whether in online or offline mode, spotify will play the first second and then mute itself. The song progress bar will continue to move...

Joe

Community Legend

717 Views

3 replies

0 likes

  • 717 Views
  • 3 replies
  • 0 likes

Switched to iphone layout

Why is my spotify on my android suddenly laid out like an iphone spotify after signing into my account on my girlfriends phone?? I have an android so how did it switch? And how can i switch it back because i hate iphones...

Newbie

Why is my spotify on my android suddenly laid out like an iphone spotify after signing into my account on my girlfriends phone?? I have an android so how did it switch? And how can i switch it back b...

Joe

Community Legend

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Occasionally cant access offline files - forever loading

Hi, every so often Spotify doesnt want to open offline albums and just hangs with the green loading circle.The odd thing here is that playlists still work. And even if i turn an album into a new playlist - then spotify plays it offline.Otherwise i ha...

Gig Goer

Hi, every so often Spotify doesnt want to open offline albums and just hangs with the green loading circle. The odd thing here is that playlists still work. And even if i turn an album into a new pl...

Zoriel

Gig Goer

604 Views

4 replies

0 likes

  • 604 Views
  • 4 replies
  • 0 likes