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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5308 Views

0 replies

6 likes

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Acount Premium Fehler

Ich habe bereits eine Acount nach einer weile musste ich die App deinsterlieren habe sie aber am gleichen tag wieder insterliert und habe jetzt kein Premium mehrWas soll ich tun ?

Newbie

Ich habe bereits eine Acount nach einer weile musste ich die App deinsterlieren habe sie aber am gleichen tag wieder insterliert und habe jetzt kein Premium mehr Was soll ich tun ?

StarkerFisch

Newbie

398 Views

1 replies

0 likes

Premium
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Sudden massive data download while on mobile data

Hi all, I have been using and enjoying Spotify on an Android smart phone for years with no issues. Suddenly this afternoon the App decided to download 17GB of data while I was connected to mobile data. This has cost me £26 in a few minutes! I don't k...

Casual Listener

Hi all, I have been using and enjoying Spotify on an Android smart phone for years with no issues. Suddenly this afternoon the App decided to download 17GB of data while I was connected to mobile dat...

Joe

Community Legend

506 Views

3 replies

0 likes

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  • 3 replies
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[Desktop] problem with of-screen help me please

I can not figure out how to listen to music when locking the screen, off-screen spotify closes by itself

Casual Listener

I can not figure out how to listen to music when locking the screen, off-screen spotify closes by itself

Joe

Community Legend

430 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Spotify taking up too much space

It is taking up almost 3 gigabytes on my phone and all my offline songs are stored on my SD Card. I don't know what to do or how to fix it ;-;

Newbie

It is taking up almost 3 gigabytes on my phone and all my offline songs are stored on my SD Card. I don't know what to do or how to fix it ;-;

Joe

Community Legend

1994 Views

2 replies

0 likes

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Reporting ads you find offensive

Hi there, I installed the App on my Samsung 4 Android phone as well as in Windows. But as soon as I type the name in Search, " Find your favourite music" Search for songs, artist, albums, playlists and profiles, it says : " Ooops, something went wron...

Newbie

Hi there,   I installed the App on my Samsung 4 Android  phone as well as in Windows. But as soon as I type the name in Search, " Find your favourite music" Search for songs, artist, albu...

257 Views

0 replies

0 likes

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Usuario indeseado.

Por error deje mi cuenta de Spotify abierta en el celular de un amigo y ahora él lo utiliza solo porque tengo premium y él no quiere pagar y no quiere cerrar mi cuenta en su celular, por ende no puedo escuchar mi musica tranquilo porque me la quita o...

Newbie

Por error deje mi cuenta de Spotify abierta en el celular de un amigo y ahora él lo utiliza solo porque tengo premium y él no quiere pagar y no quiere cerrar mi cuenta en su celular, por ende no pued...

252 Views

0 replies

1 likes

  • 252 Views
  • 0 replies
  • 1 likes

PAYMENT

I can't reach the payment page because i got an error everytime that i select my plan:

Casual Listener

I can't reach the payment page because i got an error everytime that i select my plan:

248 Views

0 replies

0 likes

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Superuser Contribution paid for premium. not working

I paid for premium after downloading the 48 hour free trial. I have tried logging out and logging back in and it still says that I don't have premium. totally regret paying 10 dollars for this headache

Newbie

I paid for premium after downloading the 48 hour free trial. I have tried logging out and logging back in and it still says that I don't have premium. totally regret paying 10 dollars for this head...

patrickt1966

Newbie

1691 Views

2 replies

7 likes

  • 1691 Views
  • 2 replies
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Alphabetical Sorting in App is Different from Desktop version of Spotify

As the title suggests, the app sorts differently when sorted alphabetically than the desktop version of Spotify does. The desktop version excludes words like "a" or "the" when sorting alphabetically, but the android app does not, which is super annoy...

Newbie

As the title suggests, the app sorts differently when sorted alphabetically than the desktop version of Spotify does. The desktop version excludes words like "a" or "the" when sorting alphabetically,...

Joe

Community Legend

257 Views

1 replies

0 likes

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Kappaleet eivät soi

Laitan listan soimaan, niin joka toinen kerta "kappale ei ole saatavissa offline-tilassa" tai ohjelma pyörittää kappaleita alhaalla (kappale vaihtuu sekunnin välein, ei soi). Nettiyhteydessä ei ole ongelmaa, ohjelmasta on uusin versio.

Newbie

Laitan listan soimaan, niin joka toinen kerta "kappale ei ole saatavissa offline-tilassa" tai ohjelma pyörittää kappaleita alhaalla (kappale vaihtuu sekunnin välein, ei soi). Nettiyhteydessä ei ole o...

266 Views

0 replies

0 likes

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log in

cant log in as a popup keeps asking me to join premium which......i joined and its debited from my account ....whats going on..also all my playlists have disappeared patsy

Visitor

cant log in as a popup keeps asking me to join premium which......i joined and its debited from my account ....whats going on..also all my playlists have disappeared  patsy

Leed2451

Newbie

357 Views

2 replies

0 likes

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Daily Mixes won't cast to my PS4 from Android phone

Is anyone else having this problem? I try and get a daily mix started from my phone and then click to play on the PS4 and it just sort of hangs for a bit and it never happens. On the PS4 it looks like the app logs out and restarts and it never plays....

Visitor

Is anyone else having this problem?  I try and get a daily mix started from my phone and then click to play on the PS4 and it just sort of hangs for a bit and it never happens.  On the PS4 ...

Joe

Community Legend

877 Views

2 replies

0 likes

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  • 2 replies
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I can't play a local file saved in my desktop

https://support.spotify.com/is/using_spotify/playlists/listen-to-local-files/I followed the instructions but I get the errors that I took screenshots about.Edit: I can listen on my desktop.

Casual Listener

https://support.spotify.com/is/using_spotify/playlists/listen-to-local-files/ I followed the instructions but I get the errors that I took screenshots about. Edit: I can listen on my desktop.

268 Views

0 replies

0 likes

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Solved!! Unknown available device shows up in android app.

When run Spotify on my android phone, an unknown Chrome Cast device shows up as nearby.I do not own any Chrome Cast and none is connected to my wifi. What is going on?I checked the router, and it's only me who is connected.Also, already changed passw...

Casual Listener

When run Spotify on my android phone, an unknown Chrome Cast device shows up as nearby. I do not own any Chrome Cast and none is connected to my wifi. What is going on? I checked the router, and it...

Zigge777

Casual Listener

3841 Views

4 replies

1 likes

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  • 4 replies
  • 1 likes

Problem with 30 minutes ads free music.

When i click it, it gives me blank/black screen and no sound/music.

Regular

When i click it, it gives me blank/black screen and no sound/music.

189 Views

0 replies

0 likes

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[All Android] Storage Area Not Found

Hi. I have an Huawei P8 lite. I want to save all song in SD card, but i don't find the storage option. Somebody can help me. Thank you for the helping.

Newbie

Hi. I have an Huawei P8 lite. I want to save all song in SD card, but i don't find the storage option. Somebody can help me. Thank you for the helping. 

Joe

Community Legend

272 Views

1 replies

0 likes

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Problemas para compartilhar musicas via Spotify - Share issues

Estou com problemas para compartilhar musicas. Antes quando clicava em compartilhar, havia a opção "Mandar para", e enviar direto para alguem dentro do proprio aplicativo. Quando clico em compartilhar, abre a janela "Compartilhar usando o" seguido de...

Newbie

Estou com problemas para compartilhar musicas. Antes quando clicava em compartilhar, havia a opção "Mandar para", e enviar direto para alguem dentro do proprio aplicativo. Quando clico em compartilha...

931 Views

0 replies

0 likes

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Sony MDR-10RBT - Play/Pause button wont work with spotify

Hi! This headset is paired with Samsung Galaxy Note 2 3g - N7100 The button works well with phonecalls and the original music player that came with the phone. With Spotify the volume -/+ and skip track work, but the pause/play button wont work.. I re...

Casual Listener

Hi!   This headset is paired with Samsung Galaxy Note 2 3g - N7100 The button works well with phonecalls and the original music player that came with the phone. With Spotify the volume -...

finwefeanor

Casual Listener

3943 Views

3 replies

1 likes

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  • 1 likes

How can I remove a device from Connect?

I have three devices listed under "Show Available Devices" section on my phone: -SM-N9005 (This device) -SM-P600 (Unavailable for playback) -SM-P600 How can I get rid of the duplicate SM-P600 tablet that is always listed as unavailable (under listing...

Gig Goer

I have three devices listed under "Show Available Devices" section on my phone:   -SM-N9005 (This device) -SM-P600 (Unavailable for playback) -SM-P600   How can I get rid of the...

rpvdb

Casual Listener

6188 Views

24 replies

1 likes

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  • 24 replies
  • 1 likes

how many tracks have i downloaded?

how do I tell how many tracks I have downloaded to my device?Samsung galaxy s5 neo

Casual Listener

how do I tell how many tracks I have downloaded to my device? Samsung galaxy s5 neo

MartinStoichkov

Community Legend

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes