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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6719 Views

0 replies

7 likes

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  • 7 likes

Notifications

I have enable all the spotify notifications, nevertheless, people suscribe to my playlist and follow me and i don't recibe any notification, how can i fix this?

Newbie

I have enable all the spotify notifications, nevertheless, people suscribe to my playlist and follow me and i don't recibe any notification, how can i fix this?

Daniel

Community Legend

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Spotify only works when I'm connected to a wireless network (WiFi)

When I try to search anything on Spotify with my mobile network, it shows that there's "No internet connection available". As soon as I turn on WiFi on my Galaxy, Spotify loads everything normally.I already tried to reinstall Spotify, even clearing d...

Casual Listener

When I try to search anything on Spotify with my mobile network, it shows that there's "No internet connection available". As soon as I turn on WiFi on my Galaxy, Spotify loads everything normal...

EarlPurple

Roadie

3527 Views

10 replies

0 likes

  • 3527 Views
  • 10 replies
  • 0 likes

Spotify used half of my data!

Hello there I have been a Pro member since March. I have noticed so far uses a lot of data while streaming music. I have no problem with that but this time it used half of my data in 30 minutes. That's outrageous. I have attached some examples. As yo...

Newbie

Hello there I have been a Pro member since March. I have noticed so far uses a lot of data while streaming music. I have no problem with that but this time it used half of my data in 30 minutes. That...

Joe

Community Legend

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Exiting App

Anyone know how to exit spotify on Samsung S7? The little X has vanished.

Newbie

Anyone know how to exit spotify on Samsung S7? The little X has vanished.

Joe

Community Legend

852 Views

2 replies

0 likes

  • 852 Views
  • 2 replies
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Solved!! Repeat Offline Playlists in Android App

Hi Can someone tell me how I can set an offline playlist to repeat on the Spotify Android App? ThanksSteph

Casual Listener

Hi   Can someone tell me how I can set an offline playlist to repeat on the Spotify Android App?   Thanks Steph

terryst

Casual Listener

827 Views

2 replies

0 likes

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  • 2 replies
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Retrieving music from SD card

Hi there,Just got a new phone. Had downloaded a playlist to my sd card on my old phone, which I've put into the new phone. When I go to that playlist, it starts 'downloading' again. So presumably, it's doubling up on my sd card. How do I get spotify ...

Regular

Hi there, Just got a new phone. Had downloaded a playlist to my sd card on my old phone, which I've put into the new phone. When I go to that playlist, it starts 'downloading' again. So presumably, ...

Joe

Community Legend

860 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! It says I reached 3 devices

I use spotify in my mobile, laptop and ps4. And I am trying to download music in my phone and it says that I've reached the 3 devices were I download music. Obviously I only download music on my phone no in the others...

Casual Listener

I use spotify in my mobile, laptop and ps4. And I am trying to download music in my phone and it says that I've reached the 3 devices were I download music. Obviously I only download music on my phon...

Daniel

Community Legend

712 Views

4 replies

0 likes

  • 712 Views
  • 4 replies
  • 0 likes

Ad pops up when opening spotify

How come everytime I play a song and then lock my phone then unlock it I get this annoying ad from the google play store I have premium too it is just annoying that I have to close the stupid ad everytime I lock and unlock my phone so I can get back ...

Newbie

How come everytime I play a song and then lock my phone then unlock it I get this annoying ad from the google play store I have premium too it is just annoying that I have to close the stupid ad ever...

Daniel

Community Legend

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't play offline

I've tried all the solutions I can find on the many forums, but Spotify refuses to play offline on my Samsung Galaxy S5. Have resinstalled it many times, cleared caches, gone to offline mode, made sure the entire playlist is downloaded, there is enou...

Casual Listener

I've tried all the solutions I can find on the many forums, but Spotify refuses to play offline on my Samsung Galaxy S5. Have resinstalled it many times, cleared caches, gone to offline mode, made su...

Richard_Baxter

Casual Listener

1070 Views

4 replies

0 likes

  • 1070 Views
  • 4 replies
  • 0 likes

Solved!! Does not save my songs

As usual I pressed the save button to save a song then I returned to songs but the song was not downloaded. I am not offline and I tried everything but songs stays non-downloaded as you see in the screen shot. Please help what should I do?

Regular

As usual I pressed the save button to save a song then I returned to songs but the song was not downloaded. I am not offline and I tried everything but songs stays non-downloaded as you see in the sc...

Daniel

Community Legend

1260 Views

11 replies

0 likes

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  • 11 replies
  • 0 likes

Radio - Liked from Radio playlist duplicate songs

So I have been using the Spotify Radio functionality for the past few days, and have discovered a really frustrating bug. The root cause is that the songs that are being played, some of the songs lose my rating, coincidentally asking me to "Like" or ...

Newbie

So I have been using the Spotify Radio functionality for the past few days, and have discovered a really frustrating bug.   The root cause is that the songs that are being played, some of the ...

whatifthis

Newbie

1908 Views

4 replies

0 likes

Duplicate Songs
like and dislike
Radio
  • 1908 Views
  • 4 replies
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App Goes Unresponsive - Android

Hi, I'm getting a weird issue after latest Spotify update to version 6.2.0.1028Seems when I listen on a Bluetooth headset, randomly the app will go unresponsive, but continue playing on the Bluetooth headset, even after I close Spotify with the Task ...

Music Fan

Hi, I'm getting a weird issue after latest Spotify update to version 6.2.0.1028 Seems when I listen on a Bluetooth headset, randomly the app will go unresponsive, but continue playing on the Bluet...

Joe

Community Legend

666 Views

1 replies

0 likes

  • 666 Views
  • 1 replies
  • 0 likes

Spotify Connect in Android TV plays track in slow motion

Music in my Philips Android Tv Spotify Connect app plays 20% slower than the original track. The track speed is ok in my phone but if I play the same song in my tv app it plays the track in slow motion????Force selling the Premium or what!Like this t...

Casual Listener

Music in my Philips Android Tv Spotify Connect app plays 20% slower than the original track. The track speed is ok in my phone but if I play the same song in my tv app it plays the track in slow moti...

Daniel

Community Legend

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

Sorry, something went wrong

Hey, I have been trying to access Spotify for the past few hours and I keep getting an error that say "Sorry, something went wrong". See screenshot attached. The player wigit it also frozen and can't be closed. Please help.

Newbie

Hey, I have been trying to access Spotify for the past few hours and I keep getting an error that say "Sorry, something went wrong". See screenshot attached. The player wigit it also frozen and can't...

Daniel

Community Legend

3730 Views

1 replies

0 likes

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  • 1 replies
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[Andriod] Thumb up and down is sticky for all next songs

I'm experiencing a bit of an odd problem with the Radio feature, more in specific the behavior of the thumb up / down buttons in the Android app. Scenario:Pick a songGo to Song RadioPlay Radio=> Music starts playingTap on the lower panel, opening the...

Casual Listener

I'm experiencing a bit of an odd problem with the Radio feature, more in specific the behavior of the thumb up / down buttons in the Android app.   Scenario: Pick a song Go to Song Radio P...

Ravefiend

Casual Listener

491 Views

2 replies

0 likes

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  • 2 replies
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Cannot LOG OUT of Last FM. Wrong username or password error

Months ago I stupidly enabled 'Scrobble to Last.FM'. I entered my username and password for Last FM very carefully. It was accepted. two days later I decided NOT to scrobble. I went to the Spotify page on my phone (Android) and toggled OFF scrobbling...

Regular

Months ago I stupidly enabled 'Scrobble to Last.FM'. I entered my username and password for Last FM very carefully. It was accepted. two days later I decided NOT to scrobble. I went to the Spotify pa...

Menti

Newbie

2828 Views

6 replies

1 likes

last.fm
Switch
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Why isn't Spotify showing new releases on the 'new release' page?

I am a user from Hong Kong and I love American and European music. But the issue that keeps me thinking about switching to Apple Music is that the 'new release' page just shows some but not all new releases. Just take this month as an example, I do n...

Newbie

I am a user from Hong Kong and I love American and European music. But the issue that keeps me thinking about switching to Apple Music is that the 'new release' page just shows some but not&nbsp...

osornios

Spotify Star

880 Views

1 replies

0 likes

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Solved!! Android 7.0 on Google Phone - Spotify stating it's "offline"

My Google phone (Nexus 6P) updated to Nougat this morning and on my way to work, Spotify wouldn't connect. The error was ""You're offline. Please connect to the internet and try again." I have Spotify Premium, so that shouldn't be a problem. When I g...

Newbie

My Google phone (Nexus 6P) updated to Nougat this morning and on my way to work, Spotify wouldn't connect.  The error was ""You're offline.  Please connect to the internet and try again." &...

Joe

Community Legend

1210 Views

1 replies

0 likes

  • 1210 Views
  • 1 replies
  • 0 likes

4 ads in a row

I listen but then i get 4 ads in a row. Most of the time they're the same ad played a second time.

Casual Listener

I listen but then i get 4 ads in a row. Most of the time they're the same ad played a second time.

Daniel

Community Legend

1059 Views

1 replies

0 likes

  • 1059 Views
  • 1 replies
  • 0 likes

forgot password

I forgot my password. I go to reset it via Forgotten Password. It sends me the email and i click on it for it to say invalid/ timed out ?? HELP All i want to do is listen to my music

Newbie

I forgot my password. I go to reset it via Forgotten Password. It sends me the email and i click on it for it to say invalid/ timed out ?? HELP All i want to do is listen to my music

Daniel

Community Legend

628 Views

1 replies

0 likes

  • 628 Views
  • 1 replies
  • 0 likes