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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5327 Views

0 replies

6 likes

  • 5327 Views
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  • 6 likes

Offline Data stored on both internal and SD-Card Moto G3

Hi. I have a strange Problem with storing offline Data on my Moto G3, apearing under Android6 and also under CM12.1 - i can choose in Spotify-Settings where Spotify should store the downloaded Musicfiles ( internal or external SD), but it stores alwa...

Casual Listener

Hi.   I have a strange Problem with storing offline Data on my Moto G3, apearing under Android6 and also under CM12.1 - i can choose in Spotify-Settings where Spotify should store the download...

Daniel

Community Legend

1518 Views

3 replies

0 likes

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Solved!! Tinder anthem - new spotify integration

Hey,Yesterday news told me that i can put my playlist visable in my tinder profile.I have updated the app, but i can not find how to sync my spotify account to tinder.Tell me if it works

Casual Listener

Hey, Yesterday news told me that i can put my playlist visable in my tinder profile. I have updated the app, but i can not find how to sync my spotify account to tinder. Tell me if it works

gadour

Casual Listener

224568 Views

5 replies

4 likes

  • 224568 Views
  • 5 replies
  • 4 likes

3rd party equalizer

im trying to use a 3rd party equalizer on my G3 which i found on playstore. but nothing happens when i run it, the sound is the same! am i doing something wrong or u have idea? for example i tried this oneEqualizer FX (Free) by devdnuahttps://play.go...

Regular

im trying to use a 3rd party equalizer on my G3 which i found on playstore. but nothing happens when i run it, the sound is the same! am i doing something wrong or u have idea?   for example i...

Daniel

Community Legend

2361 Views

1 replies

0 likes

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Superuser Contribution All playlist needs re downloaded when phone restarts

Everytime my phone restarts all my playlist music has to re downloaded and i keep all of my music on my sd card which i have plenty of room on the sd card. I have turn all the power saving options off with Spotify and everything else on my device. I ...

Newbie

Everytime my phone restarts all my playlist music has to re downloaded and i keep all of my music on my sd card which i have plenty of room on the sd card. I have turn all the power saving options of...

Anyk17

Spotify Star

210 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

I CAN'T DOWNLOAD MY PLAYLISTS!!!

I tried to download my playlists (29 songs but different playlists.) but it doesn't work. I tried to use data to download (offline). How do I fix this?! I tried to go online and download, but it doesn't work as well. Help!!!

Visitor

I tried to download my playlists (29 songs but different playlists.) but it doesn't work. I tried to use data to download (offline). How do I fix this?! I tried to go online and download, but it does...

Joe

Community Legend

229 Views

1 replies

0 likes

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  • 0 likes

Offline mode does not work

Even though I have downloaded songs and they are marked as downloaded, when I try to play them when I'm offline, they don't start until I connect to internet. I can connect only for a second and they will play, but I NEED to be connected.How can I fi...

Casual Listener

Even though I have downloaded songs and they are marked as downloaded, when I try to play them when I'm offline, they don't start until I connect to internet. I can connect only for a second and they...

arnstein

Casual Listener

302 Views

2 replies

0 likes

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Ford Applink will not allow unlimited skips with premium account

I have a spotify premium account however when Sync 3 Applink takes over my phone and I use the controls on either the steering wheel or dash touch screen in my Fiesta, I get an error message saying I need a premium account for unlimited skips if I sk...

Newbie

I have a spotify premium account however when Sync 3 Applink takes over my phone and I use the controls on either the steering wheel or dash touch screen in my Fiesta, I get an error message saying I...

Bencjusz

Newbie

237 Views

1 replies

0 likes

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  • 1 replies
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Can't set my Bluetooth speaker to play spotify as alarm

Hello,I'm having trouble to set my bluetooth speaker JBL Horizon to play my spotify playlist connected via bluetooth with my LG G4 mobile as a alarm.When I set the alarm to play 1 or 2 hours later it works fine. The problem is when I set the alarm at...

Casual Listener

Hello, I'm having trouble to set my bluetooth speaker JBL Horizon to play my spotify playlist connected via bluetooth with my LG G4 mobile as a alarm. When I set the alarm to play 1 or&nb...

robertoChitte

Casual Listener

4319 Views

6 replies

1 likes

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  • 6 replies
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Solved!!Superuser Contribution Local Files not synching with my phone

Hello, for some days my phone deleted all my downloaded playlists, which are local files on my pc. So i wanted to download the again and now i am not able to do this. He only says the song is not available, and he is not downloading anything. Only th...

Casual Listener

Hello,   for some days my phone deleted all my downloaded playlists, which are local files on my pc. So i wanted to download the again and now i am not able to do this. He only says the song i...

Xenomorph-Alpha

Casual Listener

584 Views

2 replies

0 likes

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some titles are not available in the offline mode

Hi,Since I've bought spotify premium I have a problem with the offline mode on my mobile device (Sony Z3). If I download a playlist and use the offline mode, a few days later some titles aren't available offline anymore. So I have to disable the offl...

Casual Listener

Hi, Since I've bought spotify premium I have a problem with the offline mode on my mobile device (Sony Z3). If I download a playlist and use the offline mode, a few days later some titles aren't ava...

fiete123

Casual Listener

298 Views

2 replies

0 likes

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Shuffle Playlist plays 1 song and pauses

Phone: Samsung Note 4 (SM-N910F)Android Version: 6.0.1 Spotify Account Type: Free (Shuffle Play) (previously Premium)Spotify Version: 6.2.0.1028 armV7 No SD Card installed on device.Using strong WiFi connection Issue 1: When using Shuffle Play on any...

Casual Listener

Phone: Samsung Note 4 (SM-N910F) Android Version: 6.0.1   Spotify Account Type: Free (Shuffle Play) (previously Premium) Spotify Version: 6.2.0.1028 armV7   No SD Card installed ...

lancetaylor1988

Casual Listener

887 Views

2 replies

1 likes

Android
note 4
Samsung
Shuffle play
stops
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Solved!! corrupted tracks

Band: Rumpelstiltskin GrinderAlbum: living for death destroying the restI only listened to that album, several songs start playing static at certain points and progressively gets worse until it's only static.I had this same problem on Google music ab...

Casual Listener

Band: Rumpelstiltskin Grinder Album: living for death destroying the rest I only listened to that album, several songs start playing static at certain points and progressively gets worse until it's...

Joe

Community Legend

604 Views

3 replies

0 likes

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Solved!! Local files from my desktop are not available on my android smartphone

Hi, i have the problem that local music files from my desktop are not available on my smartphone. I added a few songs from the 'local files' folder to one of my playlist. If i restart spotify on my smartphone (android), the playlist shows the songs b...

Casual Listener

Hi,   i have the problem that local music files from my desktop are not available on my smartphone. I added a few songs from the 'local files' folder to one of my playlist. If i restart spotif...

susemann

Casual Listener

571 Views

4 replies

0 likes

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eq turns off randomly quite fast.

specs:android 6.0.1samsung galaxy s5 pluseverything up to datesince 2 weeks or so the equalizer turns off in the middle of a song. it happens when i listen to downloaded music (i'm premium user) for offline use.already deleated everything except the ...

Casual Listener

specs: android 6.0.1 samsung galaxy s5 plus everything up to date since 2 weeks or so the equalizer turns off in the middle of a song. it happens when i listen to downloaded music (i'm premium ...

Artifacialic

Regular

1044 Views

5 replies

0 likes

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Sony Android TV kdl-43w800c, freezing, not playing tracks

unfortunately this app is extremely buggy. design is great but playing tracks is a nightmare. sometimes tracks just don't play and other times a track will finish and it will 'freeze' and not play the next track (or any other track in any playlist). ...

Casual Listener

unfortunately this app is extremely buggy. design is great but playing tracks is a nightmare. sometimes tracks just don't play and other times a track will finish and it will 'freeze' and not play th...

Daniel

Community Legend

1558 Views

3 replies

0 likes

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problème connexion Facebook sur galaxy

Bonjour,J'utilise spotify depuis longtemps maintenant sans aucun problème . Je me connecte avec facebook. J'ai changé le mot de passe facebook plusieurs fois sans problème. Ce matin je ne peux plus me connecter avec mon tel (je peux avec l'ordinateur...

Newbie

Bonjour, J'utilise spotify depuis longtemps maintenant sans aucun problème . Je me connecte avec facebook. J'ai changé le mot de passe facebook plusieurs fois sans problème. Ce matin je ne peux plus...

Daniel

Community Legend

286 Views

1 replies

0 likes

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  • 1 replies
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Accidentalu removed songs from playlist

Is there is any way to recoved accidentaly deleted songs? I pushed the X button by accident and there is no undo button, and I dont even know what song that being deleted I deleted 2 songs from SID and I couldn't find way to restore them

Newbie

Is there is any way to recoved accidentaly deleted songs? I pushed the X button by accident and there is no undo button, and I dont even know what song that being deleted 😞 I deleted 2 songs from...

Daniel

Community Legend

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
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Songs not available

I have Internet connection but when I click on a song it displays song not available. Only have this problem when not in wifi.

Newbie

I have Internet connection but when I click on a song it displays song not available. Only have this problem when not in wifi.

Daniel

Community Legend

361 Views

2 replies

0 likes

  • 361 Views
  • 2 replies
  • 0 likes