Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hello - My husband downloaded the Spotify app this morning to his Motorola Droid Turbo 2 and created a new account. He cannot "Add to Library" or even view his library from the menu dropdown. We used the desktop version to create a playlist hoping it...
Hello - My husband downloaded the Spotify app this morning to his Motorola Droid Turbo 2 and created a new account. He cannot "Add to Library" or even view his library from the menu dropdow...
Community Legend
606 Views
2 replies
0 likes
Hello people, please help me I can login with my account on browser but not on smartphone. Thanks for the help
Hello people, please help me I can login with my account on browser but not on smartphone. Thanks for the help ❤️
Community Legend
1045 Views
7 replies
0 likes
Dear spotify users, I wanna change something on my cellphone (samsung galaxy S5) regarding my spotify app. When I am riding on my bicycle I switch of the screen. When I want to put another song, I just activate my screen, while riding, and there is a...
Dear spotify users, I wanna change something on my cellphone (samsung galaxy S5) regarding my spotify app. When I am riding on my bicycle I switch of the screen. When I want to...
Community Legend
333 Views
1 replies
0 likes
I have 3 sim cards as i travel alot. Whenever i switch my SimCard my spitify logs me out and it only allows me to re log in whenever i am in New Zealand only. How can i fix this??
I have 3 sim cards as i travel alot. Whenever i switch my SimCard my spitify logs me out and it only allows me to re log in whenever i am in New Zealand only. How can i fix this??
Community Legend
532 Views
3 replies
0 likes
CAMBIÉ DE EQUIPO, Y AL MOMENTO DE INICIAR SESIÓN EN EL NUEVO EQUIPO, NO ME APARECE NINGUNA CANCIÓN NI PLAYLIST NI NADA!!!! ESTOY EN PLAN FAMILIAR, Y ME REGISTRA LA CUENTA COMO SI NO ESTUVIERA EN ESE PLAN!! CÓMO PUEDO HACER PARA RECUPERAR MI MÚSICA???
CAMBIÉ DE EQUIPO, Y AL MOMENTO DE INICIAR SESIÓN EN EL NUEVO EQUIPO, NO ME APARECE NINGUNA CANCIÓN NI PLAYLIST NI NADA!!!! ESTOY EN PLAN FAMILIAR, Y ME REGISTRA LA CUENTA COMO SI NO ESTUVIERA E...
Spotify Star
357 Views
1 replies
0 likes
Cant seem to play alot of music or one second im able to play a song and another it tells me its not available .
Cant seem to play alot of music or one second im able to play a song and another it tells me its not available .
Spotify Star
483 Views
1 replies
0 likes
Im a long serving lover of Spotify i happiy pay the 9.99 per month BUT!I cant log in on my Samsung a3 (2016) phone anymore, however I can log in on my macbook using the EXACT same log in details so the issue clearly isnt my username or password.Ive t...
Im a long serving lover of Spotify i happiy pay the 9.99 per month BUT! I cant log in on my Samsung a3 (2016) phone anymore, however I can log in on my macbook using the EXACT same log in details ...
Regular
2768 Views
7 replies
1 likes
Why can't I listen offline even though I have Premium?
Why can't I listen offline even though I have Premium?
Community Legend
299 Views
1 replies
0 likes
Hola necesito ayuda algunas canciones NO SE ESCUCHAN Desconectado
Hola necesito ayuda algunas canciones NO SE ESCUCHAN Desconectado
Spotify Star
837 Views
4 replies
0 likes
I want to share music with my wife. Wile both are not in FB. I follow her, she follows me.I go in share, sent toA Windows appears where I can choose a way how to share... Mail, WA and so inI press Empfänger auswählenA Windows appears where I can ente...
I want to share music with my wife. Wile both are not in FB. I follow her, she follows me. I go in share, sent to A Windows appears where I can choose a way how to share... Mail, WA and so in ...
Casual Listener
426 Views
2 replies
0 likes
I have not used Spotify for a few days now, so today i discovered the update.When i try to select and song to playlist, the menu just closes and nothing happens. Anyone else have this problem or maybe a solution to this?
I have not used Spotify for a few days now, so today i discovered the update. When i try to select and song to playlist, the menu just closes and nothing happens. Anyone else have this problem or ma...
Regular
2828 Views
12 replies
7 likes
Koskoca albüm radyosu içinde veya herhangi bir çalma listesinde sadece 2-3 sarki dinleyebiliyorum. Sarkilar arasi gecis yapmıyor. Surekli takiliyor sarkilar. Programin ara yuzund sıkıntı yok bana verilen hizmette sıkıntı var. Ya da genel spotify icin...
Koskoca albüm radyosu içinde veya herhangi bir çalma listesinde sadece 2-3 sarki dinleyebiliyorum. Sarkilar arasi gecis yapmıyor. Surekli takiliyor sarkilar. Programin ara yuzund sıkıntı yok bana ver...
Community Legend
650 Views
1 replies
0 likes
Hi, I am having a problem where my offline tracks disappear. I have recently moved to a country where internet is limited and therefore this is a real problem for me. I'm 90% sure that the issue is due to using Android File Transfer to mount the sd c...
Hi, I am having a problem where my offline tracks disappear. I have recently moved to a country where internet is limited and therefore this is a real problem for me. I'm 90...
Casual Listener
1528 Views
6 replies
0 likes
It stops randomly and it says "get online music" on the screen.
It stops randomly and it says "get online music" on the screen.
Community Legend
309 Views
1 replies
0 likes
android 6.0it's been like this for weeksalready un-installed and reinstalled and deleted files on sd and internal.
android 6.0 it's been like this for weeks already un-installed and reinstalled and deleted files on sd and internal.
Community Legend
392 Views
2 replies
0 likes
hello my local files don't play through my phone but they play through my computer and you say use the same wifi but I don't use wifi for my computer i use Ethernet cable and how does it work if i have one of those?
hello my local files don't play through my phone but they play through my computer and you say use the same wifi but I don't use wifi for my computer i use Ethernet cable and how does it work if i ha...
Community Legend
484 Views
4 replies
0 likes
Hey folks. As title says, I'd like to know how can I get beta updates from Google Play. I already googled and looked in here, found nothing.I mean: I found A LOT of "Spotify Beta threads", so I don't know the right one.I've been trying to become a be...
Hey folks. As title says, I'd like to know how can I get beta updates from Google Play. I already googled and looked in here, found nothing. I mean: I found A LOT of "Spotify Beta threads", so I don...
Gig Goer
8530 Views
5 replies
1 likes
I purchased premium and I've checked my status and it says premium but it won't let me play anything without 3g or Wi-Fi! I've tried logging in and out etc and I'm getting charged for this. Please help
I purchased premium and I've checked my status and it says premium but it won't let me play anything without 3g or Wi-Fi! I've tried logging in and out etc and I'm getting charged for this. Please he...
Community Legend
438 Views
3 replies
0 likes
Every time I try to log in, it says it has server or connection issues when internet is working just fine. Don't even know what to do anymore. I don't use FB app but when I tried to log in, it again said it had server issues. Tried to create another ...
Every time I try to log in, it says it has server or connection issues when internet is working just fine. Don't even know what to do anymore. I don't use FB app but when I tried to log in, it again ...
Casual Listener
1582 Views
4 replies
0 likes
I have enable all the spotify notifications, nevertheless, people suscribe to my playlist and follow me and i don't recibe any notification, how can i fix this?
I have enable all the spotify notifications, nevertheless, people suscribe to my playlist and follow me and i don't recibe any notification, how can i fix this?
Community Legend
381 Views
1 replies
0 likes
