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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

388922 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8071 Views

0 replies

7 likes

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Can't view all singles on an Artist's page?

A sudden change occured in my spotify app where I just can't see any singles on an artist's page, only the top 5. The option to view all singles has disappeared and it only let's me view all albums. Pls help? thanks

Newbie

A sudden change occured in my spotify app where I just can't see any singles on an artist's page, only the top 5. The option to view all singles has disappeared and it only let's me view all albums. ...

504 Views

0 replies

0 likes

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Downloaded too much?

Hi!I just got Premium and got a bit overzealous, downloading a lot of stuff. That filled my internal storage, so I went and un-downloaded albums from the app, but my storage appears just as full.I tried locating the files on my phone (Samsung Galaxy ...

Newbie

Hi! I just got Premium and got a bit overzealous, downloading a lot of stuff. That filled my internal storage, so I went and un-downloaded albums from the app, but my storage appears just as full. ...

Joe

Community Legend

365 Views

1 replies

0 likes

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Add support for Google ChromeCast

Hola buenas noches. No puedo registrar mis datos para ser premium. El sistema indica que hubo problemas con mi proveedor de pago pero no es así. Ya intenté con 3 tarjetas, 2 de ellas son de crédito y la de débito tiene los fondos necesarios. Las 3 es...

Newbie

Hola buenas noches. No puedo registrar mis datos para ser premium. El sistema indica que hubo problemas con mi proveedor de pago pero no es así. Ya intenté con 3 tarjetas, 2 de ellas son de crédito y...

kopa7

Newbie

467 Views

1 replies

0 likes

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Solved!! (help fast) how can I create a free trail today?

Hello all! I am going out of town first thing tomorrow morning and I need to create a free trail before then. Can anyone help me with this? You can call or text me at*snipped* or email me at *snipped*Thank you for any help you can offer!

Casual Listener

Hello all! I am going out of town first thing tomorrow morning and I need to create a free trail before then. Can anyone help me with this? You can call or text me at *snipped* or email me at&n...

Hubo

Community Legend

894 Views

3 replies

0 likes

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Can't listen offline (Android)

Hey I'm paying every month for a Premium Account on Spotify, but can't listen my music when I'm offline and just can listen to it when im connected with WiFi... Why? Thanks

Newbie

Hey 🙂 I'm paying every month for a Premium Account on Spotify, but can't listen my music when I'm offline and just can listen to it when im connected with WiFi... Why? 🤔 Thanks

Joe

Community Legend

342 Views

1 replies

0 likes

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Trouble with the new interfaz

I have one trouble with the new interfaz, i've been update like 1 month and since that start changing the interfaz with the old one. And this force stop on spotify constantly

Newbie

I have one trouble with the new interfaz, i've been update like 1 month and since that start changing the interfaz with the old one. And this force stop on spotify constantly

Joe

Community Legend

289 Views

1 replies

0 likes

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Decision between battery life and mobile data

Greetings community, I use Spotify a lot, as I got a premium membership.The playlists I listen to, I downloaded on my device, which is a Samsung Galaxy S7 with the newest Android on it.Now I got a flatrate with 1,5 GB per month and here starts the pr...

Casual Listener

Greetings community,   I use Spotify a lot, as I got a premium membership. The playlists I listen to, I downloaded on my device, which is a Samsung Galaxy S7 with the newest Android on it. N...

Joe

Community Legend

1009 Views

3 replies

0 likes

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Stay Awake Problem

Hi, I recently purchased a Google Pixel, which runs Android 7.1. However, it seems to me that Spotify is using abnormally high amounts of battery, and it is keeping the phone awake and preventing it from "deep sleep" which makes it not as battery-eff...

Casual Listener

Hi, I recently purchased a Google Pixel, which runs Android 7.1. However, it seems to me that Spotify is using abnormally high amounts of battery, and it is keeping the phone awake and preventing it ...

475 Views

0 replies

0 likes

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How to make spotify stay on notification bar?

Hi All.Im currently using s7 edge.Initially even when i paused a music. Spotify would stay on the notification bar.But now when i pause the music or someone calls or even logging into pokemon go. Music stop but Spotify just disappear from the notific...

Newbie

Hi All. Im currently using s7 edge. Initially even when i paused a music. Spotify would stay on the notification bar. But now when i pause the music or someone calls or even logging into pokem...

Spr1t33

Newbie

5193 Views

2 replies

2 likes

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huawei y5 lockscreen widget

I have no widget controls on the lock the lock screen.This phone is ridiculous.Is there a way of enabling itI've tried the option in notification options which literally is an option to tick if you want lock screen options but it does nothing.Help

Newbie

I have no widget controls on the lock the lock screen. This phone is ridiculous. Is there a way of enabling it I've tried the option in notification options which literally is an option to tick ...

Joe

Community Legend

788 Views

1 replies

0 likes

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Login problem

Since yesterday I cant log in on my samsung s7 edge. Every time I try phone says you dont have facebook lonked with spotify but im logging in with spotify credentials and i never ever have facebook linked with spotify. I uninstalled app many times, c...

Newbie

Since yesterday I cant log in on my samsung s7 edge. Every time I try phone says you dont have facebook lonked with spotify but im logging in with spotify credentials and i never ever have facebook l...

Joe

Community Legend

270 Views

1 replies

0 likes

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Facebook Log In on Android

I just got the latest Facebook update and reinstaled Spotify on my Android smartphone. When I click Log In via Facebook, nothing happens at all, just a small loading and then back to the Log In page again. I can't create a new account because the e-m...

Newbie

I just got the latest Facebook update and reinstaled Spotify on my Android smartphone.   When I click Log In via Facebook, nothing happens at all, just a small loading and then back to the Log...

crematedman

Community Legend

332 Views

1 replies

0 likes

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My playlist changes abruptly.

Hi! I will listening to my playlist, when suddenly it will switch songs, which I feel are all from a particular playlist, but the songs are all Vietnamese. It happens usually about 30 minutes after I don't touch Spotify (such as fast forward or searc...

Newbie

Hi!   I will listening to my playlist, when suddenly it will switch songs, which I feel are all from a particular playlist, but the songs are all Vietnamese. It happens usually about...

crematedman

Community Legend

275 Views

1 replies

0 likes

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Downloaded music not staying downloaded

All of my music says it's downloaded, but it will not play when I go offline. My music I have downloaded also doesn't stay downloaded if I close the app. I've been doing everything all the forums say to do and it still won't work. I'm on a Samsung Ga...

Newbie

All of my music says it's downloaded, but it will not play when I go offline. My music I have downloaded also doesn't stay downloaded if I close the app. I've been doing everything all the forums say...

crematedman

Community Legend

833 Views

1 replies

0 likes

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spotify automatically undownloading every song off of my sd card

I like to store all of my downloaded music from spotify on an SD card that way I have extra room on my phone to do other things but the problem is ill download them all and it will be good for a couple of days and then I'll open spotify and the will ...

Newbie

I like to store all of my downloaded music from spotify on an SD card that way I have extra room on my phone to do other things but the problem is ill download them all and it will be good for a coup...

crematedman

Community Legend

463 Views

2 replies

0 likes

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Spotify plays music without any sound

Hi all,My Spotify has been increasingly but randomly going for periods of time where it plays music without sound. I assume it's playing the music because the bar for song progression is moving.Things which sometimes help are: skipping through the so...

Newbie

Hi all, My Spotify has been increasingly but randomly going for periods of time where it plays music without sound. I assume it's playing the music because the bar for song progression is moving. ...

crematedman

Community Legend

309 Views

1 replies

0 likes

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Intermittantly getting "This song is not available"

Firstly, thanks for redesigning the Android layout. It's much better than before.Secondly, I keep getting the above error when I tap on tracks. It started about a week ago. If I close the app, and reopen it, I can usually then play the tracks. Someti...

Visitor

Firstly, thanks for redesigning the Android layout. It's much better than before. Secondly, I keep getting the above error when I tap on tracks. It started about a week ago. If I close the app, an...

crematedman

Community Legend

245 Views

1 replies

0 likes

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The songs I download are gone after a while

I dont know why this keep happening, I already downloaded all of the songs at least two or three times and when I restart spotify they are gone. The only thing that changed is were they are stored because I buyed a new memory for my smartphone. Help ...

Newbie

I dont know why this keep happening, I already downloaded all of the songs at least two or three times and when I restart spotify they are gone. The only thing that changed is were they are stored be...

crematedman

Community Legend

417 Views

2 replies

0 likes

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Downloaded songs to my own playlist

Hi. I created my own playlist since i started using spotify. My problem is that some of my downloaded sogs wont download automatically... it would not play or hops in to the next song on the line. what should i do?

Newbie

Hi.   I created my own playlist since i started using spotify. My problem is that some of my downloaded sogs wont download automatically... it would not play or hops in to the next song on...

crematedman

Community Legend

433 Views

2 replies

1 likes

  • 433 Views
  • 2 replies
  • 1 likes