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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 44340 Views
  • 66 replies
  • 25 likes
  • 44340 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879018 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879018 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26668 Views
  • 4 replies
  • 0 likes
  • 26668 Views
  • 4 replies
  • 0 likes

Solved!! Starting a radio should keep playing the song you started it from

Hi there,I love having Spotify available in my car via Android Auto! It's quite useful and I love searching for songs using voice commands.However, one thing really annoys me -- if I'm listening to a song and I want to start a radio from it, clicking...

  • Casual Listener
  • Hi there, I love having Spotify available in my car via Android Auto! It's quite useful and I love searching for songs using voice commands. However, one thing really annoys me -- if I'm liste...
  • crematedman
  • Community Legend
  • 518 Views
  • 5 replies
  • 2 likes
  • 518 Views
  • 5 replies
  • 2 likes

Solved!! How to keep the order in playlist?

I´ve made a playlist for my upcoming spinning lesson and its important the songs come in the right order (the order I have put them in the playlist). However, when I start the first song and then expect the RIGHT second song to start, it randomly cho...

  • Casual Listener
  • I´ve made a playlist for my upcoming spinning lesson and its important the songs come in the right order (the order I have put them in the playlist). However, when I start the first song and then exp...
  • xandromedax
  • Regular
  • 1483 Views
  • 7 replies
  • 0 likes
  • 1483 Views
  • 7 replies
  • 0 likes

Solved!! Can't switch to phone storage when sd is full

I want to switch the place where the songs get downloaded to, but I can't? My sd is full so I wanted to switch but I can't click the other option! Please help me (Its in Dutch but you can see the problem I guess)

  • Newbie
  • I want to switch the place where the songs get downloaded to, but I can't? My sd is full so I wanted to switch but I can't click the other option! Please help me (Its in Dutch but you can see the pro...
  • Joe
  • Community Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Solved!! How to list all the downloaded music?

I am a new user in the premium account and I have a question: how to list all the downloaded music?

  • Casual Listener
  • I am a new user in the premium account and I have a question: how to list all the downloaded music?
  • dinomight
  • Spotify Star
  • 1220 Views
  • 3 replies
  • 0 likes
  • 1220 Views
  • 3 replies
  • 0 likes

Can't see the song I'm listening to

The background of the notification is black and the words is also in a dark colour, I can't see the song I'm listening to, is there a way to change it?

  • Casual Listener
  • The background of the notification is black and the words is also in a dark colour, I can't see the song I'm listening to, is there a way to change it?
  • Joe
  • Community Legend
  • 249 Views
  • 2 replies
  • 1 likes
  • 249 Views
  • 2 replies
  • 1 likes

Solved!! Music not playing

So i just bought premium again, and when i dont have service or wifi, and my playlist are downloaded why some songs don't play, I'm not just paying 10 a month for some songs

  • Newbie
  • So i just bought premium again, and when i dont have service or wifi, and my playlist are downloaded why some songs don't play, I'm not just paying 10 a month for some songs
  • crematedman
  • Community Legend
  • 461 Views
  • 4 replies
  • 1 likes
  • 461 Views
  • 4 replies
  • 1 likes

Spotify login pleasehelpp

Unable to login into premium Spotify due to Facebook complications and the email I have on Facebook is no longer ableable be accessed. Please help I spent alot of time downloading songs

  • Newbie
  • Unable to login into premium Spotify due to Facebook complications and the email I have on Facebook is no longer ableable be accessed. Please help I spent alot of time downloading songs
  • crematedman
  • Community Legend
  • 243 Views
  • 1 replies
  • 1 likes
  • 243 Views
  • 1 replies
  • 1 likes

Error sd card

After I downloaded my music on the SD card the app started to brake and turn off the phone. The songs constantly disappear and have to download again and every time I go out from my Internet account is disconnected.

  • Newbie
  • After I downloaded my music on the SD card the app started to brake and turn off the phone. The songs constantly disappear and have to download again and every time I go out from my Internet account ...
  • crematedman
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Not all songs are downloaded from my playlist.

When I try to download my playlist to play it offline, some songs won't download and remain grey coloured. It are always the same songs. Like some songs from the bands 'Clutch' and 'Electric Wizard'. Could it have something to do with the fact that m...

  • Music Fan
  • When I try to download my playlist to play it offline, some songs won't download and remain grey coloured. It are always the same songs. Like some songs from the bands 'Clutch' and 'Electric Wizard'....
  • crematedman
  • Community Legend
  • 346 Views
  • 1 replies
  • 1 likes
  • 346 Views
  • 1 replies
  • 1 likes

Solved!! New Release Radar Playlist Much Shorter Than Usual

Hi everyone..I've been a Spotify Premium listener for over 2 years and currently am accessing Spotify thru an LG/Android Smartphone. Since the Release Radar playlist began since its debut in August I've been very pleased with it every week & have pra...

  • Roadie
  • Hi everyone..I've been a Spotify Premium listener for over 2 years and currently am accessing Spotify thru an LG/Android Smartphone. Since the Release Radar playlist began since its debut in August I...
  • crematedman
  • Community Legend
  • 884 Views
  • 1 replies
  • 0 likes
  • 884 Views
  • 1 replies
  • 0 likes

Song not available.

I have a premium subscription, but when I try to play music, I get an error message song not available. The new Keith Urban album for example. My wife also has a premium subscription and she can listen to whatever. Ideas?

  • Newbie
  • I have a premium subscription, but when I try to play music, I get an error message song not available. The new Keith Urban album for example. My wife also has a premium subscription and she can list...
  • crematedman
  • Community Legend
  • 532 Views
  • 1 replies
  • 0 likes
  • 532 Views
  • 1 replies
  • 0 likes

Podcasts not playing

Podcasts wont play no matter what I try. 1. Open app 2. Browse 3. Podcasts 4. Tap any of them and it wont play Tried reinstalling, restarting, reloging both the app and to the wifi. Samsung Galaxy Tab 2.0 v. 4.2.2. Free The app version of Spotify you...

  • Newbie
  •   Podcasts wont play no matter what I try.    1. Open app 2. Browse 3. Podcasts 4. Tap any of them and it wont play   Tried reinstalling, restarting, reloging both the app an...
  • crematedman
  • Community Legend
  • 3231 Views
  • 1 replies
  • 2 likes
  • 3231 Views
  • 1 replies
  • 2 likes

Podcast Offline stopped always

Always when i hear my downloaded Podcast in Offline Mode after 20-30 minutes the podcast suddenly stopped. The only thing which worked is to get online, start the podcast again an then switch again in the offline mode, but after a few minutes it will...

  • Newbie
  • Always when i hear my downloaded Podcast in Offline Mode after 20-30 minutes the podcast suddenly stopped.   The only thing which worked is to get online, start the podcast again an then switc...
  • crematedman
  • Community Legend
  • 445 Views
  • 1 replies
  • 1 likes
  • 445 Views
  • 1 replies
  • 1 likes

I download this app

This app kill my phone it does no turn on or charge (it is not my charger) its a mirror now please HELP!!!!!!

  • Newbie
  • This app kill my phone it does no turn on or charge (it is not my charger) its a mirror now please HELP!!!!!!  
  • Joe
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Saving to SD Card

My spotify doesn't have the storage option and I want to save my music to the SD card....any help?

  • Newbie
  • My spotify doesn't have the storage option and I want to save my music to the SD card....any help?
  • Joe
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Help me it wont even clear data

I keep getting please clear disc. disc almost full. wont let me clear cached data what do i do? LG G4

  • Newbie
  • I keep getting please clear disc. disc almost full. wont let me clear cached data what do i do? LG G4
  • Joe
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Spotify stops playing on LG stylo when I open Facebook or Chrome internet or any of my app games

For the past week whenever I have Spotify playing and go to another app on my phone, Spotify will just stop playing. Spotify also does that when I open my Internet. What is going on and is there a solution?

  • Newbie
  • For the past week whenever I have Spotify playing and go to another app on my phone, Spotify will just stop playing. Spotify also does that when I open my Internet. What is going on and is there a so...
  • Joe
  • Community Legend
  • 457 Views
  • 2 replies
  • 0 likes
  • 457 Views
  • 2 replies
  • 0 likes

Poor volume when playing in car on bluetoth

Hi I have seen a few posts on here about the volume faults. I have a Samsung s6 and when I connect it to my car the volume is poor as in low. The has been a few times it is louder for about a second then goes back to low.

  • Casual Listener
  • Hi I have seen a few posts on here about the volume faults. I have a Samsung s6 and when I connect it to my car the volume is poor as in low. The has been a few times it is louder for about a second ...
  • dinomight
  • Spotify Star
  • 483 Views
  • 3 replies
  • 1 likes
  • 483 Views
  • 3 replies
  • 1 likes

Solved!! Spotify Connect - Unavailable for Playback - Android to Android

I'm trialing Spotify with a goal of using an old Android phone as a receiver. I want to taken an old Android phone with Spotify and connect it to an amplifier. I'd then like to use Spotify Connect with my other Android devices to playback music direc...

  • Casual Listener
  • I'm trialing Spotify with a goal of using an old Android phone as a receiver. I want to taken an old Android phone with Spotify and connect it to an amplifier. I'd then like to use Spotify Connect ...
  • Tipapoute
  • Casual Listener
  • 32248 Views
  • 12 replies
  • 5 likes
  • 32248 Views
  • 12 replies
  • 5 likes

Offline mode not downloading all songs

I think I reached my limit of patience... It's been a year now and I still don't know why it happens. 1. I create a playlist on PC 2. I "download" it on my Android Phone. I do not switch Offline Mode on 3. Everything seems fine, let's say I'm restari...

  • Roadie
  • I think I reached my limit of patience... It's been a year now and I still don't know why it happens.    1. I create a playlist on PC   2. I "download" it on my Android Phone. ...
  • Easley8
  • Casual Listener
  • 10421 Views
  • 11 replies
  • 0 likes
  • 10421 Views
  • 11 replies
  • 0 likes