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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839750 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839750 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13611 Views
  • 1 replies
  • 0 likes
  • 13611 Views
  • 1 replies
  • 0 likes

Solved!! Bluetooth volume problems

Apologies in advance, as I'm sure this has been asked and answered. When I play over Bluetooth (headphones or auto), Spotify plays at normal volume for a half second, then cuts to a low volume mode that is unbearable. I sent an email to customer supp...

  • Casual Listener
  • Apologies in advance, as I'm sure this has been asked and answered. When I play over Bluetooth (headphones or auto), Spotify plays at normal volume for a half second, then cuts to a low volume mode t...
  • Daniel
  • Community Legend
  • 8300 Views
  • 3 replies
  • 1 likes
  • 8300 Views
  • 3 replies
  • 1 likes

Solved!! Bug

Watched the ad for Neighbors 2 then listened to watch this ad 4 times in a row and now I can't listen to music or anything.

  • Casual Listener
  • Watched the ad for Neighbors 2 then listened to watch this ad 4 times in a row and now I can't listen to music or anything.
  • Imthedamdevil
  • Casual Listener
  • 190 Views
  • 2 replies
  • 0 likes
  • 190 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Stops Playing

The issue is that Spotify will play like one song (sometimes more) but then will stop playing. When I turn on my phone to the lock screen, the Spotify widget says that audio is still playing,and when I open the app it starts playing again (though som...

  • Regular
  • The issue is that Spotify will play like one song (sometimes more) but then will stop playing. When I turn on my phone to the lock screen, the Spotify widget says that audio is still playing,and when...
  • Keychain28
  • Regular
  • 384 Views
  • 5 replies
  • 0 likes
  • 384 Views
  • 5 replies
  • 0 likes

Wireless headphones no sound through spotify

Hi,Spotify is playing through the speakers of my android phone instead of my wireless headphones even though they are definitely connected. why isn't Spotify playing through my headphones?I have just reinstalled the app to no avail.

  • Newbie
  • Hi, Spotify is playing through the speakers of my android phone instead of my wireless headphones even though they are definitely connected. why isn't Spotify playing through my headphones? I h...
  • user-removed
  • Not applicable
  • 2406 Views
  • 2 replies
  • 1 likes
  • 2406 Views
  • 2 replies
  • 1 likes

Solved!! Media Control Problems (Android 6.0.1)

Hey guys, Last week, I upgraded my Samsung Galaxy to Android 6.0.1. Since the upgrade, I have been having issues with the media controls coming from my car stereo, Bose bluetooth speaker, and headphones. When I send a "skip track" command, the volume...

  • Casual Listener
  • Hey guys,        Last week, I upgraded my Samsung Galaxy to Android 6.0.1. Since the upgrade, I have been having issues with the media controls coming from my car stereo, Bose b...
  • Daniel
  • Community Legend
  • 941 Views
  • 2 replies
  • 0 likes
  • 941 Views
  • 2 replies
  • 0 likes

Solved!! Cant login/ change password

I cant login on my phone. It says that there is a facebook fault? When I want to use a password via my computer is says: there is a problem with install your password.

  • Casual Listener
  • I cant login on my phone. It says that there is a facebook fault? When I want to use a password via my computer is says: there is a problem with install your password.
  • 11130219954
  • Casual Listener
  • 254 Views
  • 2 replies
  • 0 likes
  • 254 Views
  • 2 replies
  • 0 likes

Keeps saying "song is not available"

It will not let play any song and I just signed up for the premium package.

  • Newbie
  • It will not let play any song and I just signed up for the premium package.
  • reinerlee
  • Casual Listener
  • 424 Views
  • 4 replies
  • 0 likes
  • 424 Views
  • 4 replies
  • 0 likes

Spotify premium not working on samsung.

I moved to Barcelona. I have spotify premium, but when I log in on my phone it says I need to upgrade to premium.

  • Newbie
  • I moved to Barcelona. I have spotify premium, but when I log in on my phone it says I need to upgrade to premium.
  • Daniel
  • Community Legend
  • 183 Views
  • 2 replies
  • 0 likes
  • 183 Views
  • 2 replies
  • 0 likes

Music stopping momentarily

Brief description of the issue:For the last few weeks Spotify has been stopping spontaneously mid song. Sometimes for a moment or two, sometimes up to 10 seconds, occasionally it crashes completely. It behaves the same whether it is connected via blu...

  • Casual Listener
  • Brief description of the issue: For the last few weeks Spotify has been stopping spontaneously mid song. Sometimes for a moment or two, sometimes up to 10 seconds, occasionally it crashes completel...
  • Daniel
  • Community Legend
  • 447 Views
  • 7 replies
  • 0 likes
  • 447 Views
  • 7 replies
  • 0 likes

You're offline over Wi-Fi

Hi. I have the problem: "You're offline" issue over wi-fi with a router Netgear Nighthawk X6 R8000.It seems more like network configuration. Does anyone know how to configure it? Everything works fine except the spotify.I tried everithing with the pr...

  • Casual Listener
  • Hi. I have the problem: "You're offline" issue over wi-fi with a router Netgear Nighthawk X6 R8000. It seems more like network configuration. Does anyone know how to configure it? Everything works f...
  • Daniel
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Help! Can't go online.

My phone always says it's offline. I restarted my phone, nothing. I uninstalled and reinstalled Spotify. Nothing. I checked to make sure my phone is updated. It is. I don't know what to do. I can't actually use the app to listen to any music. Conside...

  • Newbie
  • My phone always says it's offline. I restarted my phone, nothing. I uninstalled and reinstalled Spotify. Nothing. I checked to make sure my phone is updated. It is. I don't know what to do. I can't a...
  • Daniel
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

On verge of cancelling subscription due to android app

Does anyone know if there is anything i can do to improve the performance of the Spotify android app? I am really enjoying my subscription to Spotify premium, it has reignited my love for discovering new music! However, I am seriously considering cha...

  • Music Fan
  • Does anyone know if there is anything i can do to improve the performance of the Spotify android app?   I am really enjoying my subscription to Spotify premium, it has reignited my love for di...
  • jimardee
  • Music Fan
  • 310 Views
  • 6 replies
  • 0 likes
  • 310 Views
  • 6 replies
  • 0 likes

Various Spotify App issues recently started

This was posted to Spotify tech support. I'll post reples here but if anyone else has any bright ideas, I'd welcome them. Nexus 6 / Android V6 / Spotify 4.2.0.739 Seeing various problems with the app recently. My colleague at work who also uses spoti...

  • Casual Listener
  • This was posted to Spotify tech support. I'll post reples here but if anyone else has any bright ideas, I'd welcome them.   Nexus 6 / Android V6 / Spotify 4.2.0.739   Seeing various pro...
  • IDK-4U
  • Newbie
  • 184 Views
  • 2 replies
  • 1 likes
  • 184 Views
  • 2 replies
  • 1 likes

Solved!! Music drops out at end of every track

On my Kindle Fire Music drops out at end of every track, which has only happened since the queue feature was updated to Playing Now and Next Up. A similar thing happens on my Samsung Galaxy S6 except there are a few buzzes. It is almost like an audib...

  • Casual Listener
  • On my Kindle Fire Music drops out at end of every track, which has only happened since the queue feature was updated to Playing Now and Next Up. A similar thing happens on my Samsung Galaxy S6 e...
  • erssie
  • Casual Listener
  • 290 Views
  • 4 replies
  • 0 likes
  • 290 Views
  • 4 replies
  • 0 likes

Playlists Stopping After Every Track, Also Two-Seconds of Silence Towards the End of Every Track

Every since the last update this past weekend, Spotify has been inserting two seconds of silence towards the end of every track. The gaps consistently occur approximately 5 seconds before the end of each track. I don't usually have crossfade turned o...

  • Casual Listener
  • Every since the last update this past weekend, Spotify has been inserting two seconds of silence towards the end of every track. The gaps consistently occur approximately 5 seconds before the end of ...
  • haleyjo
  • Regular
  • 1987 Views
  • 10 replies
  • 3 likes
  • freeze
    gaps
    pause
    Playlist
  • 1987 Views
  • 10 replies
  • 3 likes

No Internet connection

I have a Note 4 and version 5.2.0.885 and I can't listen to any of my play lists online. My trial ran out and everything I move the toggle to the left for it to be online it says 'no internet connection' and my wi-fi is fine. Someone help? Thanks

  • Visitor
  • I have a Note 4 and version 5.2.0.885 and I can't listen to any of my play lists online. My trial ran out and everything I move the toggle to the left for it to be online it says 'no internet connect...
  • tezcuboy
  • Casual Listener
  • 212 Views
  • 4 replies
  • 0 likes
  • 212 Views
  • 4 replies
  • 0 likes

Remove donwload music

removes downloads of some songs, but, the space in the card memory remains the same, help me.

  • Newbie
  • removes downloads of some songs, but, the space in the card memory remains the same, help me.
  • osornios
  • Spotify Star
  • 644 Views
  • 1 replies
  • 0 likes
  • 644 Views
  • 1 replies
  • 0 likes

Solved!! Can't get pass login screen

Hi, I've been using premium for quite a few months on my phone but as of last night, the system asked me to login again. Now I can't get pass the login. on the first login screen it asked for my facebook credentials. I provide that and then it asks a...

  • Casual Listener
  • Hi,  I've been using premium for quite a few months on my phone but as of last night, the system asked me to login again.  Now I can't get pass the login.  on the first login screen it...
  • crizchan1224
  • Casual Listener
  • 19743 Views
  • 84 replies
  • 0 likes
  • 19743 Views
  • 84 replies
  • 0 likes

Cant login into spotify on Mobile

Since round about three days i cant login into my premium account anymore.It doesnt matter if i try with my facebook account or with my spotifiy username + password.It loads for a very long time telling me that the "Login is in Process", but nothing ...

  • Regular
  • Since round about three days i cant login into my premium account anymore. It doesnt matter if i try with my facebook account or with my spotifiy username + password. It loads for a very long ...
  • Williamw88
  • Regular
  • 543 Views
  • 5 replies
  • 0 likes
  • 543 Views
  • 5 replies
  • 0 likes

Spotify Connect to Samsung Multiroom

Hi all,I have a few samsung r series speakers that work fine with other apps and media on my device, however I cannot get Spotify to connect to the speakers. Spotify seems my speakers and if I group the. Together it sees them, however it does not con...

  • Newbie
  • Hi all, I have a few samsung r series speakers that work fine with other apps and media on my device, however I cannot get Spotify to connect to the speakers. Spotify seems my speakers and if I gr...
  • 586 Views
  • 0 replies
  • 0 likes
  • Spotify connect Samsung multiroom
  • 586 Views
  • 0 replies
  • 0 likes

Env: prod