Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

388474 Views

545 replies

34 likes

Account
Free
  • 388474 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8062 Views

0 replies

7 likes

  • 8062 Views
  • 0 replies
  • 7 likes

Why hide the Album Name??

So I have my apps to not auto update and I just got the latest November (23) update of spotify from my previous August update. The UI is completely, cool.But - The album name is no longer listed in any display or notification?The previous display sho...

Newbie

So I have my apps to not auto update and I just got the latest November (23) update of spotify from my previous August update.   The UI is completely, cool. But - The album name is no longe...

Hza47

Casual Listener

439 Views

1 replies

2 likes

  • 439 Views
  • 1 replies
  • 2 likes

Gapless playback not working on all albums

Hello,I was wondering if anyone can help with the issue I am having with gapless music.Most of the time it works fine but it seems there are a few albums where it does not work. I have crossfade set to 2s and have tried changing the crossfade length....

Regular

Hello, I was wondering if anyone can help with the issue I am having with gapless music. Most of the time it works fine but it seems there are a few albums where it does not work. I have crossf...

Prog_Drummer

Regular

1638 Views

4 replies

0 likes

  • 1638 Views
  • 4 replies
  • 0 likes

Can't listen to songs on free account

Cancelled my premium subscription and now I can't listen to songs with connected to internet. Any help?

Casual Listener

Cancelled my premium subscription and now I can't listen to songs with connected to internet. Any help?

Kyle8696

Casual Listener

1117 Views

2 replies

0 likes

  • 1117 Views
  • 2 replies
  • 0 likes

Spotify deleting downloaded songs

I'm having problems with Spotify app on android deleting my songs after they are downloaded. I have very limited wifi at the moment so I try to keep all of my big play lists offline (I have extremely slow Internet and a limited amount of data, ie. 3r...

Casual Listener

I'm having problems with Spotify app on android deleting my songs after they are downloaded. I have very limited wifi at the moment so I try to keep all of my big play lists offline (I have extremely...

Kirkshoe

Roadie

803 Views

3 replies

0 likes

  • 803 Views
  • 3 replies
  • 0 likes

downloads being deleted and downloaded music won't play

Hello, Spotify continually deletes all my downloaded music or will not let me play downloaded music. I just got a new phone last week (LG G Vista) and downloaded all my music (1200 songs). I tried to play my downloaded music Friday but it said an Int...

Newbie

Hello,   Spotify continually deletes all my downloaded music or will not let me play downloaded music. I just got a new phone last week (LG G Vista) and downloaded all my music (1200 songs). I...

Kirkshoe

Roadie

594 Views

1 replies

2 likes

  • 594 Views
  • 1 replies
  • 2 likes

Downloaded data deleted

I´m extremely frustrated with Spotify lately. Spotify is constantly swifting from SD storage to internal storage. When I archieve that Spotify recongnizes the SD again and swift to SD storage, it redownloads all the songs, altought they are already d...

Casual Listener

I´m extremely frustrated with Spotify lately. Spotify is constantly swifting from SD storage to internal storage. When I archieve that Spotify recongnizes the SD again and swift to SD storage, it red...

Kirkshoe

Roadie

718 Views

5 replies

1 likes

  • 718 Views
  • 5 replies
  • 1 likes

Solved!! Yamaha RX-V1075 - PROBLEM SOLVED

I am having problems with Spotify and Yamaha RX-V1075 receiver (firmware 1.86, just updated several days ago). The Yamaha has built in streaming media options such as Rhapsody, SiriusXM, Pandora as well as Spotify but yet Spotify will not work. I kno...

Casual Listener

I am having problems with Spotify and Yamaha RX-V1075 receiver (firmware 1.86, just updated several days ago). The Yamaha has built in streaming media options such as Rhapsody, SiriusXM, Pandora as w...

tugboatr

Casual Listener

2290 Views

1 replies

0 likes

  • 2290 Views
  • 1 replies
  • 0 likes

Spotify se para despues de algunas canciones

Spotify se para despues de algunas canciones, es decir se cancela, en un samsung grand prime sistema android.

Newbie

Spotify se para despues de algunas canciones, es decir se cancela, en un samsung grand prime sistema android.

borinquenatl

Casual Listener

881 Views

3 replies

0 likes

  • 881 Views
  • 3 replies
  • 0 likes

Stuck on Log in screen

Something is happening to my Spotify. For 2 days it has been saying I'm offline, which is not true. Then my downloaded songs started to turn grey and have become unplayable. Now I can't even log in. I use Facebook login and it just stays on "Please w...

Casual Listener

Something is happening to my Spotify. For 2 days it has been saying I'm offline, which is not true. Then my downloaded songs started to turn grey and have become unplayable. Now I can't even log in. ...

Joe

Community Legend

1395 Views

7 replies

0 likes

  • 1395 Views
  • 7 replies
  • 0 likes

I can't search music

The last two days every time I try to search music Spotify will close and send me to my home page.on my phone??

Newbie

The last two days every time I try to search music Spotify will close and send me to my home page.on my phone??

Joe

Community Legend

1222 Views

3 replies

0 likes

  • 1222 Views
  • 3 replies
  • 0 likes

Oops Something went wrong problem

Spotify keeps Something went wrong when I try to search something. Please find a way to stop this from happening.

Casual Listener

Spotify keeps Something went wrong when I try to search something. Please find a way to stop this from happening.

Joe

Community Legend

603 Views

1 replies

0 likes

  • 603 Views
  • 1 replies
  • 0 likes

Search not working

Search panel is not working on Nexus 6P running Nougat. After entering a search query, I see "Ooops, not working". I am connected to the internet, and can use other features (brrowsing playlists, whatever). Issue persisted after a reinstall.

Casual Listener

Search panel is not working on Nexus 6P running Nougat. After entering a search query, I see "Ooops, not working". I am connected to the internet, and can use other features (brrowsing playlists, wha...

Joe

Community Legend

541 Views

3 replies

0 likes

  • 541 Views
  • 3 replies
  • 0 likes

Does not search for songs.

Hello everybody.My spotfy is not searching for any music or artist.It just appears "oops, something went wrong".can you help me please?

Newbie

Hello everybody. My spotfy is not searching for any music or artist. It just appears "oops, something went wrong". can you help me please?

Joe

Community Legend

412 Views

2 replies

0 likes

  • 412 Views
  • 2 replies
  • 0 likes

Android stops Spotify whenever I kill working apps

Android stops Spotify whenever I kill working apps. I could not find a solution for this problem. I dont want android to kill Spotify when I kill other apps for more ram. I dont think this is about my phone or the android version. It is directly abou...

Casual Listener

Android stops Spotify whenever I kill working apps. I could not find a solution for this problem. I dont want android to kill Spotify when I kill other apps for more ram. I dont think this is about m...

phadeon

Casual Listener

522 Views

2 replies

0 likes

  • 522 Views
  • 2 replies
  • 0 likes

Can't connect to internet on Samsung Galaxy s6 edge+ on cellular.

It suddenly happened today while I was out and about listening to music and it just would play the next song... So naturally I try restarting the phone, reinstalling spotify, deleting the stored cache and so on but nothing seemed to work. When I came...

Newbie

It suddenly happened today while I was out and about listening to music and it just would play the next song... So naturally I try restarting the phone, reinstalling spotify, deleting the stored cach...

Joe

Community Legend

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Can't start (connect) Spotify stream on Chromecast Audio

If I'm trying to start a stream on my Chromecast Audio via my Android App it just showing "Connecting" but never starts to play my songs. The only respons from the Chromecast Audio is the short sound, when connecting a new device.I'm on the newest Ap...

Newbie

If I'm trying to start a stream on my Chromecast Audio via my Android App it just showing "Connecting" but never starts to play my songs. The only respons from the Chromecast Audio is the short sound...

vikto_Or

Newbie

466 Views

1 replies

2 likes

  • 466 Views
  • 1 replies
  • 2 likes

cuenta familiar

Tengo mi cuenta familiar e invite a mi hijo, quiere acceder desde su tablet samsumg pero ya dentro de su cuenta en la web a la hora de querer activarla cuenta em la opcion de "no soy un robot" no me aparecen los botones de continuar u omitir

Newbie

Tengo mi cuenta familiar e invite a mi hijo, quiere acceder desde su tablet samsumg pero ya dentro de su cuenta en la web a la hora de querer activarla cuenta em la opcion de "no soy un robot" no me ...

266 Views

0 replies

0 likes

  • 266 Views
  • 0 replies
  • 0 likes

Error messages when trying to watch Shows

Some users may find they get an error message when trying to watch video Shows on Spotify. Content providers demand digital rights management (DRM) protection against unauthorized viewing of some of their content. Because only newer OS’s can satisfy ...

Spotify

Some users may find they get an error message when trying to watch video Shows on Spotify.   Content providers demand digital rights management (DRM) protection against unauthorized viewing ...

Bashdavidson

Newbie

4860 Views

4 replies

2 likes

  • 4860 Views
  • 4 replies
  • 2 likes

Chromecast: login failed after returning from other app cast

The chromecast spotify app shows "login failed" if a user does this steps:1) opens spotify2) cast to chromecast3) go to any other app which supports cast (ie youtube)4) cast to chromecast from that app5) returns to spotify6) try to cast to chromecast...

Newbie

The chromecast spotify app shows "login failed" if a user does this steps: 1) opens spotify 2) cast to chromecast 3) go to any other app which supports cast (ie youtube) 4) cast to chromecast fro...

308 Views

0 replies

0 likes

  • 308 Views
  • 0 replies
  • 0 likes