Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5151 Views

0 replies

6 likes

  • 5151 Views
  • 0 replies
  • 6 likes

Spotify home Depot add glitch

Hi,I was listening to Spotify on my ps4 using my android tablet as a "remote" and a home Depot add came up. for some reason it will not let me play any other music, it just keeps looping the ad. when I open the pop-up menu on my ps4, it shows that th...

Newbie

Hi, I was listening to Spotify on my ps4 using my android tablet as a "remote" and a home Depot add came up. for some reason it will not let me play any other music, it just keeps looping the ad. wh...

260 Views

0 replies

0 likes

  • 260 Views
  • 0 replies
  • 0 likes

0 playlist

I have a premium acount and ik got 1 playlist but at my profiel it says i got 0 playlist help

Newbie

I have a premium acount and ik got 1 playlist but at my profiel it says i got 0 playlist help

331 Views

0 replies

0 likes

  • 331 Views
  • 0 replies
  • 0 likes

[Adverts] Streaming interruptions

A free account comes with adverts. I get it. But why on earth should they interrupt the songs that is playing?

Casual Listener

A free account comes with adverts. I get it. But why on earth should they interrupt the songs that is playing?

Andihali

Casual Listener

398 Views

2 replies

0 likes

  • 398 Views
  • 2 replies
  • 0 likes

Album picture it is not seen

It's empty. Before that can seed. I think update has give a bug.

Gig Goer

It's empty. Before that can seed. I think update has give a bug.

248 Views

0 replies

0 likes

  • 248 Views
  • 0 replies
  • 0 likes

Sd storage issue

Hello everyone, I'm here case after 6 months I still have a problem with my Sd and spotify. I use to have an xperia and I never had a problem with spotify but since I change into Huawei, I just cant storage my music on the Sd card, when I got the pho...

Regular

Hello everyone, I'm here case after 6 months I still have a problem with my Sd and spotify. I use to have an xperia and I never had a problem with spotify but since I change into Huawei, I just cant ...

kbrooksc

Community Legend

690 Views

7 replies

0 likes

  • 690 Views
  • 7 replies
  • 0 likes

Cancelled subscription still charging

Hi! I subscribe to your premium last October but I cancelled it before Nov. since I changed it to your Family Premium account. Howcome Im still being charged for the cancelled subscription I made. Please advise.

Casual Listener

Hi! I subscribe to your premium last October but I cancelled it before Nov. since I changed it to your Family Premium account. Howcome Im still being charged for the cancelled subscription I made. Pl...

honeygonzcab

Casual Listener

260 Views

2 replies

0 likes

  • 260 Views
  • 2 replies
  • 0 likes

Besides iPod are there other portable music players compatible with Spotify?

I've read Sony Walkman can be used with Spotify, but I can't find the actual model on the internet. Also I'm looking into any other brand options.

Newbie

I've read Sony Walkman can be used with Spotify, but I can't find the actual model on the internet. Also I'm looking into any other brand options.

Joe

Community Legend

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Search results giving German results

Since I changed the credit card to a German one everything went wrong. How can I englishify the app?

Music Fan

Since I changed the credit card to a German one everything went wrong. How can I englishify the app?

iMaurice

Music Fan

499 Views

2 replies

1 likes

  • 499 Views
  • 2 replies
  • 1 likes

Setting pasword for other devices does not work

Hello,I am using spotify with my facebook log in.To log in at the spotify app in my car (Volvo) I need log in credentials.In the spotify account settings I have found my user name (a lot of numbers and letters) and a link to generate en e mail to set...

Casual Listener

Hello, I am using spotify with my facebook log in. To log in at the spotify app in my car (Volvo) I need log in credentials. In the spotify account settings I have found my user name (a lot of num...

Joe

Community Legend

569 Views

7 replies

0 likes

  • 569 Views
  • 7 replies
  • 0 likes

Wrong email

My email is a Gmail account but on my account it says its a yahoo account, any reason why that is?

Newbie

My email is a Gmail account but on my account it says its a yahoo account, any reason why that is?

Joe

Community Legend

186 Views

1 replies

0 likes

  • 186 Views
  • 1 replies
  • 0 likes

Solved!! Spotify automatically logout and delete saved songs every 2 weeks (circa)

Hi all, I'm facing a tedious problem, like title says almost every 2 weeks i open Spotify and i found i need to login again, when done if i go to my songs section i found that i need to redownload them all...i just can't figure out what's the matter!

Regular

Hi all, I'm facing a tedious problem, like title says almost every 2 weeks i open Spotify and i found i need to login again, when done if i go to my songs section i found that i need to redownload th...

Benkayrealtor

Newbie

6196 Views

8 replies

0 likes

  • 6196 Views
  • 8 replies
  • 0 likes

Keeping Download music

I have successfully downloaded music to my SD card or device. The music will stay for a couple of days then I have to download it again. Please tell me what I can do to stop this, as it is very annoying. I use a Samsung Galaxy 5.

Casual Listener

I have successfully downloaded music to my SD card or device. The music will stay for a couple of days then I have to download it again. Please tell me what I can do to stop this, as it is very annoy...

JenniferND

Newbie

519 Views

4 replies

0 likes

  • 519 Views
  • 4 replies
  • 0 likes

Bug no aplicativo

Quando estou ouvindo músicas normalmente, e de forma repentina o app fecha! E quando vou pôr de novo, a música na qual estava ouvindo volta do começo se eu der play. Isso tem acontecido com frequência

Newbie

Quando estou ouvindo músicas normalmente, e de forma repentina o app fecha! E quando vou pôr de novo, a música na qual estava ouvindo volta do começo se eu der play. Isso tem acontecido com frequência

172 Views

0 replies

0 likes

  • 172 Views
  • 0 replies
  • 0 likes

No reproduce (Android)

Tengo un problema y es que cuando le daba a reproducir a una cancion y no se reproducia si no que se saltaba las canciones y escojia una al azar y aveces ni se reproducia y ahora que no tengo premium (hace 2 dias) le doy a aleatorio y pasa lo mismo h...

Visitor

Tengo un problema y es que cuando le daba a reproducir a una cancion y no se reproducia si no que se saltaba las canciones y escojia una al azar y aveces ni se reproducia y ahora que no tengo premium...

428 Views

0 replies

0 likes

  • 428 Views
  • 0 replies
  • 0 likes

Spotify killing my data(i'm not streaming)

I have a downloaded playlist that i often listen to at work...where there is no wifi. Spotify seemed to have updated a day or two ago and now is using a ton of data. Background data is restricted, so thats not the issue. Today alone I used 90mb of da...

Regular

I have a downloaded playlist that i often listen to at work...where there is no wifi. Spotify seemed to have updated a day or two ago and now is using a ton of data. Background data is restricted, so...

promark135

Regular

528 Views

2 replies

1 likes

  • 528 Views
  • 2 replies
  • 1 likes

Spotify no Sony Xperia Z2

Nunca tive problemas com o spotify e de uns 15 dias para cá, perco todos os meus dados baixados pelo mesmo, baixo 700 musicas a noite qdo é de manha elas simplesmente desaparecem, poderiam me esclarecer? Vi um usuário com um problema similar, ele fez...

Newbie

Nunca tive problemas com o spotify e de uns 15 dias para cá, perco todos os meus dados baixados pelo mesmo, baixo 700 musicas a noite qdo é de manha elas simplesmente desaparecem, poderiam me esclare...

175 Views

0 replies

0 likes

  • 175 Views
  • 0 replies
  • 0 likes

Kesintili çalma

Arka planda şarkılar duruyor el ile başlatmam gerekiyor. Sürekli şarkılar takılıyor. Çalmayı kesiyor. Yardım edin

Newbie

Arka planda şarkılar duruyor el ile başlatmam gerekiyor. Sürekli şarkılar takılıyor. Çalmayı kesiyor. Yardım edin

321 Views

0 replies

0 likes

  • 321 Views
  • 0 replies
  • 0 likes

Solved!! Chromecast - Failed to Log In

Hi, I have just bought a Chromecast which I am pairing with my android device. Connecting is easy; the first time I tried it worked I was playing music on my TV, but every other time since then I get the error "Log In Failed". What is wrong? Is the s...

Casual Listener

Hi,   I have just bought a Chromecast which I am pairing with my android device. Connecting is easy; the first time I tried it worked I was playing music on my TV, but every other time since t...

jaruesink

Newbie

4917 Views

10 replies

1 likes

  • 4917 Views
  • 10 replies
  • 1 likes

Fix the Android Widget

Estimados.Por algún motivo luego de actualizar a Android 6.0.1 en mi Samsung Galaxy A5 2016, una vez que bloqueo la pantalla, ya NO me permite cambiar de canción en el widget del la notificación.No tengo más la opción de cambiar por el atajo, lo cuál...

Newbie

Estimados. Por algún motivo luego de actualizar a Android 6.0.1 en mi Samsung Galaxy A5 2016, una vez que bloqueo la pantalla, ya NO me permite cambiar de canción en el widget del la notificación....

1058 Views

0 replies

0 likes

  • 1058 Views
  • 0 replies
  • 0 likes

Contued download

From 2 days my spotify app continue to download my watchlists. Terminated it ...restart again!! Please risolve this issue!!!!

Newbie

From 2 days my spotify app continue to download my watchlists. Terminated it ...restart again!! Please risolve this issue!!!!

203 Views

0 replies

0 likes

  • 203 Views
  • 0 replies
  • 0 likes