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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

396690 Views

547 replies

35 likes

Account
Free
  • 396690 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8468 Views

0 replies

7 likes

  • 8468 Views
  • 0 replies
  • 7 likes

Solved!! Música importada.

Lo que pasa es que en una cuenta me sale la opcion de importar la musica para escucharla desde la app como si de un reproductor se tratase pero en la otra no me sale esa opcionSe debe al tipo de cuenta?Las 2 son premiumY probe desde el mismo movil

Casual Listener

Lo que pasa es que en una cuenta me sale la opcion de importar la musica para escucharla desde la app como si de un reproductor se tratase pero en la otra no me sale esa opcion Se debe al tipo de cu...

carloslora97

Casual Listener

796 Views

4 replies

0 likes

  • 796 Views
  • 4 replies
  • 0 likes

Unknown error

My spotify app says I have an unknown error and I have to redownload the app in the Appstore. So I did multiple times, and it still keeps on saying this. Does anyone know how to fix this???

Casual Listener

My spotify app says I have an unknown error and I have to redownload the app in the Appstore. So I did multiple times, and it still keeps on saying this. Does anyone know how to fix this???

Catee

Community Legend

4302 Views

5 replies

0 likes

  • 4302 Views
  • 5 replies
  • 0 likes

'No internet connection available', 'You are offline' when on mobile network, Android

I can not use Spotify when I am on a mobile network on Android. It used to work for as long as rememeber (nearly 2 years). Spotify works when I switch to wireless network. I tried uninstalling, cleaning cache with no success.Android, LG G4, if that i...

Casual Listener

I can not use Spotify when I am on a mobile network on Android. It used to work for as long as rememeber (nearly 2 years). Spotify works when I switch to wireless network.   I tried&...

Joe

Community Legend

612 Views

4 replies

0 likes

  • 612 Views
  • 4 replies
  • 0 likes

Solved!! Spotify offline playback

When i'm listening to my music on offline mode. Spotify, on android, is tryinf to play songs that I didn't downloaded... lg g4 32gb int. storage64gb ext. storagepremium account

Regular

When i'm listening to my music on offline mode. Spotify, on android, is tryinf to play songs that I didn't downloaded...   lg g4  32gb int. storage 64gb ext. storage premium account&nb...

marccharby

Regular

960 Views

5 replies

0 likes

  • 960 Views
  • 5 replies
  • 0 likes

Playlists no longer playable

I stopped my paying account so I could use a free Spotify account. But now it's not possible anymore to play my already downloaded playlists. Also, when I want to play anything else, it's just gray and it won't play. Can I fix this?

Newbie

I stopped my paying account so I could use a free Spotify account. But now it's not possible anymore to play my already downloaded playlists. Also, when I want to play anything else, it's just gray a...

Joe

Community Legend

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Lots of Tracks in 'Songs'

I have what seems to be many more tracks when I look at what is in 'Songs'.I'very just had a big clear out of my playlists and I can see tracks in Songs that I have removed a small a play list or from a play list.So is there anyway of removing from m...

Casual Listener

I have what seems to be many more tracks when I look at what is in 'Songs'. I'very just had a big clear out of my playlists and I can see tracks in Songs that I have removed a small a play list or...

Joe

Community Legend

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Cannot go online while on cellular data - MTel Bulgaria

For two days now Spotify cannot go online while on cellular data. Once connected to wi-fi everything works. I have unlimited data and I have reinstalled the app. The first image is with data and the second one is on wi-fi. Please help !!

Casual Listener

For two days now Spotify cannot go online while on cellular data. Once connected to wi-fi everything works. I have unlimited data and I have reinstalled the app. The first image is with data and the ...

Joe

Community Legend

763 Views

4 replies

0 likes

  • 763 Views
  • 4 replies
  • 0 likes

7 day trial

Hi there! how do i activate the 7 days free trial? The app doesn't show the pop-up

Newbie

Hi there! how do i activate the 7 days free trial? The app doesn't show the pop-up

Joe

Community Legend

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Singles not showing on artist page

Singles not showing on artist pages about a week ago everything i do to solve the problem is not working and its really annoying does anyone knows how to fix it?

Newbie

Singles not showing on artist pages about a week ago everything i do to solve the problem is not working and its really annoying does anyone knows how to fix it?

Joe

Community Legend

613 Views

1 replies

0 likes

  • 613 Views
  • 1 replies
  • 0 likes

Sync offline playlists

Hi there,I have a question. I have a premium account and I am using Spotify on two Android devices. On one of them I have downloaded playlists available for offline mode. Is it possible to listen offline the same playlists on my second device without...

Newbie

Hi there, I have a question. I have a premium account and I am using Spotify on two Android devices. On one of them I have downloaded playlists available for offline mode. Is it possible to listen o...

Joe

Community Legend

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Solved!! Car Bluetooth controls stopped working

I have lost the ability to control Spotify in my car via Bluetooth using the buttons on the dash and steering wheel after the latest updates to Spotify. I have android version 6.5.0.1816 on a Samsung Galaxy S7 with Android vesion 6.0.1. Any idea why ...

Music Fan

I have lost the ability to control Spotify in my car via Bluetooth using the buttons on the dash and steering wheel after the latest updates to Spotify. I have android version 6.5.0.1816 on a Samsung...

crematedman

Community Legend

8093 Views

6 replies

1 likes

  • 8093 Views
  • 6 replies
  • 1 likes

Solved!! Volume control on locked screen

Hello. I cant control spotify volume on locked screen. It only controls android sound, even if music is playing in background. To change volume i have to unlock screen and go to spotify app. Is anything i can do with it to control volume on locked sc...

Newbie

Hello. I cant control spotify volume on locked screen. It only controls android sound, even if music is playing in background. To change volume i have to unlock screen and go to spotify app. Is anyth...

amgmsgti

Music Fan

10315 Views

1 replies

0 likes

Android
control
Spotify
volume
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  • 1 replies
  • 0 likes

Different UI?

Few days ago I noticed that UI has changed. It is awful, I hate it and seriously considering cancel my premium subscription. I already tried uninstall, delete the rest of files via app manager, install again, but it doesn't help. Does anyone has the ...

Music Fan

Few days ago I noticed that UI has changed. It is awful, I hate it and seriously considering cancel my premium subscription. I already tried uninstall, delete the rest of files via app manager, insta...

Catee

Community Legend

1640 Views

7 replies

1 likes

  • 1640 Views
  • 7 replies
  • 1 likes

Data usage

Hi. I've had Spotify (premium) for years and suddenly my data usage has gone through the roof. I haven't changed anything and have the playlists I listen to all the time offline and am actually using it less if anything. My data usage has almost trip...

Newbie

Hi. I've had Spotify (premium) for years and suddenly my data usage has gone through the roof. I haven't changed anything and have the playlists I listen to all the time offline and am actually using...

Dreadlord

Community Legend

1024 Views

1 replies

0 likes

iOS
  • 1024 Views
  • 1 replies
  • 0 likes

Local tracks won't download to my phone.

Didn't get any answers in my old thread because of not using the right template. Redoing it! 1. Short summary Basically my problem is that spotify won't sync my local files (embedded in my offline playlists). Under the device menu on my computer, the...

Casual Listener

Didn't get any answers in my old thread because of not using the right template. Redoing it!   1. Short summary Basically my problem is that spotify won't sync my local files (embedded in ...

zp0wer

Casual Listener

9242 Views

10 replies

5 likes

  • 9242 Views
  • 10 replies
  • 5 likes

Solved!! Switching back to the old Spotify setup

I dont like the new setup for spotify, a lot, and I'm going to end my two years of continuous payment if there is no option to fix it so the menu is on the left, in a menu, not along the bottom of the screen.

Casual Listener

I dont like the new setup for spotify, a lot, and I'm going to end my two years of continuous payment if there is no option to fix it so the menu is on the left, in a menu, not along the bottom of th...

Estro

Casual Listener

3700 Views

5 replies

6 likes

  • 3700 Views
  • 5 replies
  • 6 likes

Why hide the Album Name??

So I have my apps to not auto update and I just got the latest November (23) update of spotify from my previous August update. The UI is completely, cool.But - The album name is no longer listed in any display or notification?The previous display sho...

Newbie

So I have my apps to not auto update and I just got the latest November (23) update of spotify from my previous August update.   The UI is completely, cool. But - The album name is no longe...

Hza47

Casual Listener

453 Views

1 replies

2 likes

  • 453 Views
  • 1 replies
  • 2 likes

Gapless playback not working on all albums

Hello,I was wondering if anyone can help with the issue I am having with gapless music.Most of the time it works fine but it seems there are a few albums where it does not work. I have crossfade set to 2s and have tried changing the crossfade length....

Regular

Hello, I was wondering if anyone can help with the issue I am having with gapless music. Most of the time it works fine but it seems there are a few albums where it does not work. I have crossf...

Prog_Drummer

Regular

1674 Views

4 replies

0 likes

  • 1674 Views
  • 4 replies
  • 0 likes

Can't listen to songs on free account

Cancelled my premium subscription and now I can't listen to songs with connected to internet. Any help?

Casual Listener

Cancelled my premium subscription and now I can't listen to songs with connected to internet. Any help?

Kyle8696

Casual Listener

1125 Views

2 replies

0 likes

  • 1125 Views
  • 2 replies
  • 0 likes