Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
ThePodfather
im on a sprint note 5 running stock Android 6.0.1 since october 1st.Today the app updated to this new menu style and I lost landscape more. Tried everything i can, rebooting phone, etc.Was landscape removed?
Hello Community I am a premium costumer for a while. The app was working smooth until the update came on september. The app would not open as it wasnt enough space on my phone. I fix that, have plenty room on the phone and SD card, now the app is wor...
My spotify account is a premium account and I have found that recently (meaning today) that it will not let me add songs to my playlists and/or delete old playlists. I have tried from my phone, my Chromebook, and my school Mac and it seems to happen ...
Hi there, when quitting the Android App it still is in memory and active in the status area. How can I completely terminate the App?Due to a very slow phone I need to quit it completele when not used. Stefan
Every now and then my playlist will go off track like it'll add suggested songs that I don't on the playlist. It's like that with any other music app that is free but has payment options like Pandora radio and iHeartRadio
After an ad break Spotify isn't returning to the album I was listening to. I don't want to hear suggested songs I want to hear the whole album and have those artists be paid for me listening. Plus it's super annoying. I just want to hear the whole al...
I opened my Spotify app, said I had to relog and noticed all of my playlists and followers were gone. Help?
I use my samsung S6 to play spotify on my B&O player but after a few seconds it stops playing.When playing from a youtubechannel there is no problem.When playing from spotify to my cheap old 'rockbox brick' bluetoothplayer it also works perfect. can ...
Sempre que vou tentar assinar o Premium,aparece esse erro !Ôpa, algo deu errado. Tente de novo ou confira nossa área de ajuda de testes.Alguém pode ajudar ?
Ich habe bereits eine Acount nach einer weile musste ich die App deinsterlieren habe sie aber am gleichen tag wieder insterliert und habe jetzt kein Premium mehrWas soll ich tun ?
Hi all, I have been using and enjoying Spotify on an Android smart phone for years with no issues. Suddenly this afternoon the App decided to download 17GB of data while I was connected to mobile data. This has cost me £26 in a few minutes! I don't k...
I can not figure out how to listen to music when locking the screen, off-screen spotify closes by itself
It is taking up almost 3 gigabytes on my phone and all my offline songs are stored on my SD Card. I don't know what to do or how to fix it ;-;
Hi there, I installed the App on my Samsung 4 Android phone as well as in Windows. But as soon as I type the name in Search, " Find your favourite music" Search for songs, artist, albums, playlists and profiles, it says : " Ooops, something went wron...
Por error deje mi cuenta de Spotify abierta en el celular de un amigo y ahora él lo utiliza solo porque tengo premium y él no quiere pagar y no quiere cerrar mi cuenta en su celular, por ende no puedo escuchar mi musica tranquilo porque me la quita o...
I can't reach the payment page because i got an error everytime that i select my plan:
I paid for premium after downloading the 48 hour free trial. I have tried logging out and logging back in and it still says that I don't have premium. totally regret paying 10 dollars for this headache
As the title suggests, the app sorts differently when sorted alphabetically than the desktop version of Spotify does. The desktop version excludes words like "a" or "the" when sorting alphabetically, but the android app does not, which is super annoy...
Laitan listan soimaan, niin joka toinen kerta "kappale ei ole saatavissa offline-tilassa" tai ohjelma pyörittää kappaleita alhaalla (kappale vaihtuu sekunnin välein, ei soi). Nettiyhteydessä ei ole ongelmaa, ohjelmasta on uusin versio.