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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 883 Views
  • 0 replies
  • 4 likes

[Desktop] problem with of-screen help me please

I can not figure out how to listen to music when locking the screen, off-screen spotify closes by itself

  • Casual Listener
  • I can not figure out how to listen to music when locking the screen, off-screen spotify closes by itself
  • Joe
  • Community Legend
  • 411 Views
  • 5 replies
  • 0 likes
  • 411 Views
  • 5 replies
  • 0 likes

Spotify taking up too much space

It is taking up almost 3 gigabytes on my phone and all my offline songs are stored on my SD Card. I don't know what to do or how to fix it ;-;

  • Newbie
  • It is taking up almost 3 gigabytes on my phone and all my offline songs are stored on my SD Card. I don't know what to do or how to fix it ;-;
  • Joe
  • Community Legend
  • 1950 Views
  • 2 replies
  • 0 likes
  • 1950 Views
  • 2 replies
  • 0 likes

Reporting ads you find offensive

Hi there, I installed the App on my Samsung 4 Android phone as well as in Windows. But as soon as I type the name in Search, " Find your favourite music" Search for songs, artist, albums, playlists and profiles, it says : " Ooops, something went wron...

  • Newbie
  • Hi there,   I installed the App on my Samsung 4 Android  phone as well as in Windows. But as soon as I type the name in Search, " Find your favourite music" Search for songs, artist, albu...
  • 246 Views
  • 0 replies
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  • 246 Views
  • 0 replies
  • 0 likes

Usuario indeseado.

Por error deje mi cuenta de Spotify abierta en el celular de un amigo y ahora él lo utiliza solo porque tengo premium y él no quiere pagar y no quiere cerrar mi cuenta en su celular, por ende no puedo escuchar mi musica tranquilo porque me la quita o...

  • Newbie
  • Por error deje mi cuenta de Spotify abierta en el celular de un amigo y ahora él lo utiliza solo porque tengo premium y él no quiere pagar y no quiere cerrar mi cuenta en su celular, por ende no pued...
  • 239 Views
  • 0 replies
  • 1 likes
  • 239 Views
  • 0 replies
  • 1 likes

PAYMENT

I can't reach the payment page because i got an error everytime that i select my plan:

Screenshot from 2016-11-21 12_44_40.png
  • Casual Listener
  • I can't reach the payment page because i got an error everytime that i select my plan:
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Superuser Contribution paid for premium. not working

I paid for premium after downloading the 48 hour free trial. I have tried logging out and logging back in and it still says that I don't have premium. totally regret paying 10 dollars for this headache

  • Newbie
  • I paid for premium after downloading the 48 hour free trial. I have tried logging out and logging back in and it still says that I don't have premium. totally regret paying 10 dollars for this head...
  • patrickt1966
  • Newbie
  • 1663 Views
  • 2 replies
  • 7 likes
  • 1663 Views
  • 2 replies
  • 7 likes

Alphabetical Sorting in App is Different from Desktop version of Spotify

As the title suggests, the app sorts differently when sorted alphabetically than the desktop version of Spotify does. The desktop version excludes words like "a" or "the" when sorting alphabetically, but the android app does not, which is super annoy...

  • Newbie
  • As the title suggests, the app sorts differently when sorted alphabetically than the desktop version of Spotify does. The desktop version excludes words like "a" or "the" when sorting alphabetically,...
  • Joe
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Kappaleet eivät soi

Laitan listan soimaan, niin joka toinen kerta "kappale ei ole saatavissa offline-tilassa" tai ohjelma pyörittää kappaleita alhaalla (kappale vaihtuu sekunnin välein, ei soi). Nettiyhteydessä ei ole ongelmaa, ohjelmasta on uusin versio.

  • Newbie
  • Laitan listan soimaan, niin joka toinen kerta "kappale ei ole saatavissa offline-tilassa" tai ohjelma pyörittää kappaleita alhaalla (kappale vaihtuu sekunnin välein, ei soi). Nettiyhteydessä ei ole o...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
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log in

cant log in as a popup keeps asking me to join premium which......i joined and its debited from my account ....whats going on..also all my playlists have disappeared patsy

  • Visitor
  • cant log in as a popup keeps asking me to join premium which......i joined and its debited from my account ....whats going on..also all my playlists have disappeared  patsy
  • Leed2451
  • Newbie
  • 341 Views
  • 2 replies
  • 0 likes
  • 341 Views
  • 2 replies
  • 0 likes

Daily Mixes won't cast to my PS4 from Android phone

Is anyone else having this problem? I try and get a daily mix started from my phone and then click to play on the PS4 and it just sort of hangs for a bit and it never happens. On the PS4 it looks like the app logs out and restarts and it never plays....

  • Visitor
  • Is anyone else having this problem?  I try and get a daily mix started from my phone and then click to play on the PS4 and it just sort of hangs for a bit and it never happens.  On the PS4 ...
  • Joe
  • Community Legend
  • 859 Views
  • 2 replies
  • 0 likes
  • 859 Views
  • 2 replies
  • 0 likes

I can't play a local file saved in my desktop

https://support.spotify.com/is/using_spotify/playlists/listen-to-local-files/I followed the instructions but I get the errors that I took screenshots about.Edit: I can listen on my desktop.

  • Casual Listener
  • https://support.spotify.com/is/using_spotify/playlists/listen-to-local-files/ I followed the instructions but I get the errors that I took screenshots about. Edit: I can listen on my desktop.
  • 245 Views
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  • 245 Views
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Solved!! Unknown available device shows up in android app.

When run Spotify on my android phone, an unknown Chrome Cast device shows up as nearby.I do not own any Chrome Cast and none is connected to my wifi. What is going on?I checked the router, and it's only me who is connected.Also, already changed passw...

  • Casual Listener
  • When run Spotify on my android phone, an unknown Chrome Cast device shows up as nearby. I do not own any Chrome Cast and none is connected to my wifi. What is going on? I checked the router, and it...
  • Zigge777
  • Casual Listener
  • 3725 Views
  • 4 replies
  • 1 likes
  • 3725 Views
  • 4 replies
  • 1 likes

Problem with 30 minutes ads free music.

When i click it, it gives me blank/black screen and no sound/music.

  • Regular
  • When i click it, it gives me blank/black screen and no sound/music.
  • 178 Views
  • 0 replies
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  • 178 Views
  • 0 replies
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[All Android] Storage Area Not Found

Hi. I have an Huawei P8 lite. I want to save all song in SD card, but i don't find the storage option. Somebody can help me. Thank you for the helping.

  • Newbie
  • Hi. I have an Huawei P8 lite. I want to save all song in SD card, but i don't find the storage option. Somebody can help me. Thank you for the helping. 
  • Joe
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Problemas para compartilhar musicas via Spotify - Share issues

Estou com problemas para compartilhar musicas. Antes quando clicava em compartilhar, havia a opção "Mandar para", e enviar direto para alguem dentro do proprio aplicativo. Quando clico em compartilhar, abre a janela "Compartilhar usando o" seguido de...

  • Newbie
  • Estou com problemas para compartilhar musicas. Antes quando clicava em compartilhar, havia a opção "Mandar para", e enviar direto para alguem dentro do proprio aplicativo. Quando clico em compartilha...
  • 917 Views
  • 0 replies
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  • 917 Views
  • 0 replies
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Sony MDR-10RBT - Play/Pause button wont work with spotify

Hi! This headset is paired with Samsung Galaxy Note 2 3g - N7100 The button works well with phonecalls and the original music player that came with the phone. With Spotify the volume -/+ and skip track work, but the pause/play button wont work.. I re...

  • Casual Listener
  • Hi!   This headset is paired with Samsung Galaxy Note 2 3g - N7100 The button works well with phonecalls and the original music player that came with the phone. With Spotify the volume -...
  • finwefeanor
  • Casual Listener
  • 3888 Views
  • 3 replies
  • 1 likes
  • 3888 Views
  • 3 replies
  • 1 likes

How can I remove a device from Connect?

I have three devices listed under "Show Available Devices" section on my phone: -SM-N9005 (This device) -SM-P600 (Unavailable for playback) -SM-P600 How can I get rid of the duplicate SM-P600 tablet that is always listed as unavailable (under listing...

  • Gig Goer
  • I have three devices listed under "Show Available Devices" section on my phone:   -SM-N9005 (This device) -SM-P600 (Unavailable for playback) -SM-P600   How can I get rid of the...
  • rpvdb
  • Casual Listener
  • 5368 Views
  • 24 replies
  • 1 likes
  • 5368 Views
  • 24 replies
  • 1 likes

how many tracks have i downloaded?

how do I tell how many tracks I have downloaded to my device?Samsung galaxy s5 neo

  • Casual Listener
  • how do I tell how many tracks I have downloaded to my device? Samsung galaxy s5 neo
  • MartinStoichkov
  • Community Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Can't login via Facebook due to location problems

Hi, I moved to Italy few weeks ago. When I tried to log into my account 2 days ago I got an error message quoting that I am in a different location. I changed the country in my settings, from DE to IT, where I am, but still it didn't work. Please don...

  • Casual Listener
  • Hi, I moved to Italy few weeks ago. When I tried to log into my account 2 days ago I got an error message quoting that I am in a different location. I changed the country in my settings, from DE to I...
  • TheStrange23
  • Casual Listener
  • 695 Views
  • 4 replies
  • 0 likes
  • 695 Views
  • 4 replies
  • 0 likes

Errors: Can't play the current song, continuous skip, can't search

Hi everyonefrom today i can't use Spotify "in all its form". I can't search artisti/song (error message is "Oooops, something went wrong), listen music (error message from desktop version is Can't play the current song, in app android the play don't ...

  • Casual Listener
  • Hi everyone from today i can't use Spotify "in all its form". I can't search artisti/song (error message is "Oooops, something went wrong), listen music (error message from desktop version is&n...
  • martcus
  • Casual Listener
  • 517 Views
  • 4 replies
  • 0 likes
  • 517 Views
  • 4 replies
  • 0 likes