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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6014 Views

0 replies

7 likes

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Solved!! Music Pauses When I switch apps

Background: My spotify premium account on my Samsung J7 is up to date and I recently reinstalled it to fix a technical issue.NOW!!!1. This Darn app keeps pausing out of no where!2. It will stop playing mid- song3. When I switch apps,the music stops4....

Casual Listener

Background: My spotify premium account on my Samsung J7 is up to date and I recently reinstalled it to fix a technical issue. NOW!!! 1. This Darn app keeps pausing out of no where! 2. It will st...

Bombboy

Newbie

25804 Views

4 replies

0 likes

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Hi, in a guy from germany. The german website is not accessible, so i decided to ask here:

I'm using the Huawei p9 lite. And (it seems like) since the last update (where the animation for the options were added) I can't use any of them. That sucks because I can't share or add songs to playlists and so on and so on. I already restarted my p...

Newbie

I'm using the Huawei p9 lite. And (it seems like) since the last update (where the animation for the options were added) I can't use any of them. That sucks because I can't share or add songs to play...

Daniel

Community Legend

256 Views

1 replies

0 likes

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Shuffle Play doesn't Play all songs

Hi all,When I listen to music on my phone for some reason if I press shuffle play it only plays certain albums. For example if I listen to "The Dreadnoughts" and just press shuffle play it plays their main albulms but never their Cadillac album. Alth...

Casual Listener

Hi all, When I listen to music on my phone for some reason if I press shuffle play it only plays certain albums.  For example if I listen to "The Dreadnoughts" and just press shuffle play it pl...

lubos

Roadie

3192 Views

8 replies

0 likes

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Spotify automaticly stops

Hi help me please, I asked if more people have this trouble and they have it but we can't find a solution.When I close spotify or I lock my phone while the music is on it stops, sometimes after one song or two and sometimes directly. How can I fix th...

Newbie

Hi help me please, I asked if more people have this trouble and they have it but we can't find a solution. When I close spotify or I lock my phone while the music is on it stops, sometimes after one...

Daniel

Community Legend

365 Views

1 replies

0 likes

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Storage option no longer available

I have recently uninstalled spotify and reinstalled it to sort some issues with the app.Now that I have reinstalled it, the option to select where downloaded music is stored no longer exists in the settings menu. In fact, there is no storage section ...

Newbie

I have recently uninstalled spotify and reinstalled it to sort some issues with the app. Now that I have reinstalled it, the option to select where downloaded music is stored no longer exists in t...

Daniel

Community Legend

414 Views

1 replies

0 likes

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Spotify starts playing automatically when I turn on Bluetooth or plug in a headset

how can I stop Spotify from playing every time I turn on Bluetooth or plug in a headset? this is very annoying especially if you want to listen another applicationor if you get in your car and the radio starts blurring automatically.

Regular

how can I stop Spotify from playing every time I turn on Bluetooth or plug in a headset? this is very annoying especially if you want to listen another applicationor if you get in your car and the ra...

Timko67

Regular

10864 Views

5 replies

1 likes

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Solved!! Can't select anything under the Options button (three dots).

Hello,I'm using Spotify version 6.2.0.1028 armV7 with Android 7.0 on a Nexus 5X.I'm unable to utilize anything when selecting the Options button (three dots) on tracks, albums, artists, & playlists.If I select something, the menu dissapears like it's...

Casual Listener

Hello, I'm using Spotify version 6.2.0.1028 armV7 with Android 7.0 on a Nexus 5X. I'm unable to utilize anything when selecting the Options button (three dots) on tracks, albums, artists, &...

Wishwasher

Newbie

2298 Views

6 replies

0 likes

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Playlists suddenly not downloaded

Hi,The following happened: I am currently using Spotify on my Nexus 6P. A few days ago, I was accessing Spotify and found that all of the playlists that I had downloaded are suddenly not available offline anymore. I have to re-download them. This is ...

Casual Listener

Hi, The following happened: I am currently using Spotify on my Nexus 6P. A few days ago, I was accessing Spotify and found that all of the playlists that I had downloaded are suddenly not availabl...

garahandhito

Newbie

405 Views

1 replies

0 likes

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Solved!! After last update, can't add songs to playlists

When i click on "add to another playlist," or"remove from this playlist" nothing happens at all. the only thing that happens is the little pop-up choices that include "remove from this playlist", etc, goes away.This only started happening right after...

Casual Listener

When i click on "add to another playlist," or"remove from this playlist" nothing happens at all. the only thing that happens is the little pop-up choices that include "remove from this playlist", etc...

ebrady42

Newbie

20710 Views

19 replies

3 likes

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Playlist on USB

Hello and sorry about my bad english. I have some question: I have an Spotify Premium Account on my Sony Z3+ with an 128 GB SD Card. Im using it to stream the musik via bluetooth in a bluetooth dongle. Now i want to install a Nexus 7 in my car. The d...

Visitor

Hello and sorry about my bad english.    I have some question:  I have an Spotify Premium Account on my Sony Z3+ with an 128 GB SD Card. Im using it to stream the musik via bluetoot...

Daniel

Community Legend

709 Views

2 replies

0 likes

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Music deleted when going offline

When I open spotify, all my songs have been deleted from the device and require re-downloading. When I then redownload them, after the arrow has turned green. If I drop internet concnection after, go to offline mode on the app or simply uncheck the d...

Newbie

When I open spotify, all my songs have been deleted from the device and require re-downloading. When I then redownload them, after the arrow has turned green. If I drop internet concnection after, go...

Joe

Community Legend

327 Views

1 replies

0 likes

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Please help!

Spotify does not list tracks when searched for

Newbie

Spotify does not list tracks when searched for

Daniel

Community Legend

274 Views

1 replies

0 likes

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Solved!! Samsung Galaxy S6 major problem sonce latest update

Since spotify's most recent update, which changes the menu next to each song, i.e. go to album, go to artist, etc. I haven't been able to access any of the features. The menu is unclickable. Ive uninstalled, removed all devices, cleared cache. No fix...

Casual Listener

Since spotify's most recent update, which changes the menu next to each song, i.e. go to album, go to artist, etc. I haven't been able to access any of the features. The menu is unclickable. Ive unin...

Daniel

Community Legend

842 Views

4 replies

0 likes

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Solved!! Can't play local files on phone

So I recently found out about adding local files to your spotify, and playing them on your phone. But when I click on the song that I added from my PC it always says the song isn't available and it's greyed out (on my phone). But the local files work...

Newbie

So I recently found out about adding local files to your spotify, and playing them on your phone. But when I click on the song that I added from my PC it always says the song isn't available and it's...

Daniel

Community Legend

1139 Views

1 replies

0 likes

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Google cast not working anymore

Spotify doesn't work anymore with my google cast. Any known issue?

Casual Listener

Spotify doesn't work anymore with my google cast. Any known issue?

davidjardon-ar

Casual Listener

465 Views

2 replies

0 likes

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Solved!! Equalizer option for android? Where can i find it?

Hello, on IOS you have an equalizer on your spotify by standard but I can't find the equalizer on spotify for my android phone. It would be great if someone could tell where i can find this option on spotify. Thank you in advance!

Casual Listener

Hello, on IOS you have an equalizer on your spotify by standard but I can't find the equalizer on spotify for my android phone. It would be great if someone could tell where i can find this option on...

Daniel

Community Legend

18028 Views

5 replies

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Spotify stops playing after getting into background

Since the beginning of the Spotify Android app the app stops playing song after a short time, after it is going into the background. So it's not possible to hear songs and read a book, check mails etc. So far it's more or less useless to use the Andr...

Roadie

Since the beginning of the Spotify Android app the app stops playing song after a short time, after it is going into the background.   So it's not possible to hear songs and read a book, check...

LucyLuLuu

Roadie

1946 Views

7 replies

0 likes

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[Android] Up Next Fix

With the latest update I'm unable to use up next when in my own library to control what plays next, it just follows the song list in downloaded order instead of playing what I set to up next. This is version 6.0.2.1028 armv7 on the Moto Z force. I wo...

Newbie

With the latest update I'm unable to use up next when in my own library to control what plays next, it just follows the song list in downloaded order instead of playing what I set to up next. This is...

398 Views

0 replies

0 likes

Android
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Song is not available

Everytime i try to play a song I haven't downloaded for offline use I get the message "This song is not available"I know they are because I have played them in the past.I am using a Samsung and have a premium account.Anyone else having this issue or ...

Newbie

Everytime i try to play a song I haven't downloaded for offline use I get the message "This song is not available" I know they are because I have played them in the past. I am using a Samsung and h...

Daniel

Community Legend

7849 Views

2 replies

0 likes

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Cant Play at Samsung tv

My cellphone is a Nexus 4 and i got a samsung smart tv, but i just cant Play my music from Spotify to my tv, what i can do?

Newbie

My cellphone is a Nexus 4 and i got a samsung smart tv, but i just cant Play my music from Spotify to my tv, what i can do?

Daniel

Community Legend

481 Views

3 replies

0 likes

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