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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387461 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8041 Views

0 replies

7 likes

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Change storage location not appearing

When in the settings the change storage option is straight up not there, with no greyed out or anything. Please help, as I'm running out of internal storage source. Using a Moto g3 running android 6, and a functional 16gb SD card

Casual Listener

When in the settings the change storage option is straight up not there, with no greyed out or anything. Please help, as I'm running out of internal storage source. Using a Moto g3 running android 6,...

Joe

Community Legend

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
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Spotify doesnt want to download any of my songs !

Just got spotify premium and on my phone it doesnt want to dowload any of my songs that i want to listen to offline, i've tried on wifi, data, and i have plenty of storage ! Also i have it on my computer and half of the songs i've downloaded can't be...

Newbie

Just got spotify premium and on my phone it doesnt want to dowload any of my songs that i want to listen to offline, i've tried on wifi, data, and i have plenty of storage !    Also i hav...

Joe

Community Legend

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Solved!! Música importada.

Lo que pasa es que en una cuenta me sale la opcion de importar la musica para escucharla desde la app como si de un reproductor se tratase pero en la otra no me sale esa opcionSe debe al tipo de cuenta?Las 2 son premiumY probe desde el mismo movil

Casual Listener

Lo que pasa es que en una cuenta me sale la opcion de importar la musica para escucharla desde la app como si de un reproductor se tratase pero en la otra no me sale esa opcion Se debe al tipo de cu...

carloslora97

Casual Listener

785 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Unknown error

My spotify app says I have an unknown error and I have to redownload the app in the Appstore. So I did multiple times, and it still keeps on saying this. Does anyone know how to fix this???

Casual Listener

My spotify app says I have an unknown error and I have to redownload the app in the Appstore. So I did multiple times, and it still keeps on saying this. Does anyone know how to fix this???

Catee

Community Legend

4232 Views

5 replies

0 likes

  • 4232 Views
  • 5 replies
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'No internet connection available', 'You are offline' when on mobile network, Android

I can not use Spotify when I am on a mobile network on Android. It used to work for as long as rememeber (nearly 2 years). Spotify works when I switch to wireless network. I tried uninstalling, cleaning cache with no success.Android, LG G4, if that i...

Casual Listener

I can not use Spotify when I am on a mobile network on Android. It used to work for as long as rememeber (nearly 2 years). Spotify works when I switch to wireless network.   I tried&...

Joe

Community Legend

598 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Solved!! Spotify offline playback

When i'm listening to my music on offline mode. Spotify, on android, is tryinf to play songs that I didn't downloaded... lg g4 32gb int. storage64gb ext. storagepremium account

Regular

When i'm listening to my music on offline mode. Spotify, on android, is tryinf to play songs that I didn't downloaded...   lg g4  32gb int. storage 64gb ext. storage premium account&nb...

marccharby

Regular

919 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Playlists no longer playable

I stopped my paying account so I could use a free Spotify account. But now it's not possible anymore to play my already downloaded playlists. Also, when I want to play anything else, it's just gray and it won't play. Can I fix this?

Newbie

I stopped my paying account so I could use a free Spotify account. But now it's not possible anymore to play my already downloaded playlists. Also, when I want to play anything else, it's just gray a...

Joe

Community Legend

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Lots of Tracks in 'Songs'

I have what seems to be many more tracks when I look at what is in 'Songs'.I'very just had a big clear out of my playlists and I can see tracks in Songs that I have removed a small a play list or from a play list.So is there anyway of removing from m...

Casual Listener

I have what seems to be many more tracks when I look at what is in 'Songs'. I'very just had a big clear out of my playlists and I can see tracks in Songs that I have removed a small a play list or...

Joe

Community Legend

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Cannot go online while on cellular data - MTel Bulgaria

For two days now Spotify cannot go online while on cellular data. Once connected to wi-fi everything works. I have unlimited data and I have reinstalled the app. The first image is with data and the second one is on wi-fi. Please help !!

Casual Listener

For two days now Spotify cannot go online while on cellular data. Once connected to wi-fi everything works. I have unlimited data and I have reinstalled the app. The first image is with data and the ...

Joe

Community Legend

741 Views

4 replies

0 likes

  • 741 Views
  • 4 replies
  • 0 likes

7 day trial

Hi there! how do i activate the 7 days free trial? The app doesn't show the pop-up

Newbie

Hi there! how do i activate the 7 days free trial? The app doesn't show the pop-up

Joe

Community Legend

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Singles not showing on artist page

Singles not showing on artist pages about a week ago everything i do to solve the problem is not working and its really annoying does anyone knows how to fix it?

Newbie

Singles not showing on artist pages about a week ago everything i do to solve the problem is not working and its really annoying does anyone knows how to fix it?

Joe

Community Legend

601 Views

1 replies

0 likes

  • 601 Views
  • 1 replies
  • 0 likes

Sync offline playlists

Hi there,I have a question. I have a premium account and I am using Spotify on two Android devices. On one of them I have downloaded playlists available for offline mode. Is it possible to listen offline the same playlists on my second device without...

Newbie

Hi there, I have a question. I have a premium account and I am using Spotify on two Android devices. On one of them I have downloaded playlists available for offline mode. Is it possible to listen o...

Joe

Community Legend

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Solved!! Car Bluetooth controls stopped working

I have lost the ability to control Spotify in my car via Bluetooth using the buttons on the dash and steering wheel after the latest updates to Spotify. I have android version 6.5.0.1816 on a Samsung Galaxy S7 with Android vesion 6.0.1. Any idea why ...

Music Fan

I have lost the ability to control Spotify in my car via Bluetooth using the buttons on the dash and steering wheel after the latest updates to Spotify. I have android version 6.5.0.1816 on a Samsung...

crematedman

Community Legend

8063 Views

6 replies

1 likes

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  • 6 replies
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Solved!! Volume control on locked screen

Hello. I cant control spotify volume on locked screen. It only controls android sound, even if music is playing in background. To change volume i have to unlock screen and go to spotify app. Is anything i can do with it to control volume on locked sc...

Newbie

Hello. I cant control spotify volume on locked screen. It only controls android sound, even if music is playing in background. To change volume i have to unlock screen and go to spotify app. Is anyth...

amgmsgti

Music Fan

10299 Views

1 replies

0 likes

Android
control
Spotify
volume
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Different UI?

Few days ago I noticed that UI has changed. It is awful, I hate it and seriously considering cancel my premium subscription. I already tried uninstall, delete the rest of files via app manager, install again, but it doesn't help. Does anyone has the ...

Music Fan

Few days ago I noticed that UI has changed. It is awful, I hate it and seriously considering cancel my premium subscription. I already tried uninstall, delete the rest of files via app manager, insta...

Catee

Community Legend

1607 Views

7 replies

1 likes

  • 1607 Views
  • 7 replies
  • 1 likes

Data usage

Hi. I've had Spotify (premium) for years and suddenly my data usage has gone through the roof. I haven't changed anything and have the playlists I listen to all the time offline and am actually using it less if anything. My data usage has almost trip...

Newbie

Hi. I've had Spotify (premium) for years and suddenly my data usage has gone through the roof. I haven't changed anything and have the playlists I listen to all the time offline and am actually using...

Dreadlord

Community Legend

992 Views

1 replies

0 likes

iOS
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Local tracks won't download to my phone.

Didn't get any answers in my old thread because of not using the right template. Redoing it! 1. Short summary Basically my problem is that spotify won't sync my local files (embedded in my offline playlists). Under the device menu on my computer, the...

Casual Listener

Didn't get any answers in my old thread because of not using the right template. Redoing it!   1. Short summary Basically my problem is that spotify won't sync my local files (embedded in ...

zp0wer

Casual Listener

9171 Views

10 replies

5 likes

  • 9171 Views
  • 10 replies
  • 5 likes

Solved!! Switching back to the old Spotify setup

I dont like the new setup for spotify, a lot, and I'm going to end my two years of continuous payment if there is no option to fix it so the menu is on the left, in a menu, not along the bottom of the screen.

Casual Listener

I dont like the new setup for spotify, a lot, and I'm going to end my two years of continuous payment if there is no option to fix it so the menu is on the left, in a menu, not along the bottom of th...

Estro

Casual Listener

3665 Views

5 replies

6 likes

  • 3665 Views
  • 5 replies
  • 6 likes

Why hide the Album Name??

So I have my apps to not auto update and I just got the latest November (23) update of spotify from my previous August update. The UI is completely, cool.But - The album name is no longer listed in any display or notification?The previous display sho...

Newbie

So I have my apps to not auto update and I just got the latest November (23) update of spotify from my previous August update.   The UI is completely, cool. But - The album name is no longe...

Hza47

Casual Listener

438 Views

1 replies

2 likes

  • 438 Views
  • 1 replies
  • 2 likes