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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387237 Views

545 replies

34 likes

Account
Free
  • 387237 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8038 Views

0 replies

7 likes

  • 8038 Views
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Auto power off of app on ZTE Axon 7

While playing music on my device, as usual the screen locks after some inactivity. Spotify ceases to continue playing music. When the screen is unlocked, the app must be restarted, not just continued. It seems as if the power button kills the app. I'...

Newbie

While playing music on my device, as usual the screen locks after some inactivity. Spotify ceases to continue playing music. When the screen is unlocked, the app must be restarted, not just continued...

BooG690

Casual Listener

2828 Views

4 replies

2 likes

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  • 4 replies
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Solved!! Can play only songs which are stored in my playlist. Cannot play or browse any lists.

Since I have gone premium, I cannot browse through any spotify list or browse.I am currently online but I can play only my own saved playlist. can anyone help please?

Casual Listener

Since I have gone premium, I cannot browse through any spotify list or browse.I am currently online but I can play only my own saved playlist. can anyone help please?

amgmsgti

Music Fan

899 Views

6 replies

0 likes

  • 899 Views
  • 6 replies
  • 0 likes

Browse menu playlists disapeared on Android phone

Recently, I did clear the spotify cache from the app manager but now the 'browse' menu is empty! I logged out and logged in again to make sure my android will shake out from the offline mode but still empty. Also, tried re-installing the app but to n...

Newbie

Recently, I did clear the spotify cache from the app manager but now the 'browse' menu is empty! I logged out and logged in again to make sure my android will shake out from the offline mode but stil...

286 Views

0 replies

0 likes

  • 286 Views
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Superuser Contribution Extreme quality with Chromecast Audio

Hello! Why I can't change the quality of the stream to extreme if I am connected with Chromecast Audio? I connected the chromecast to my HiFi-system and for that for sure I want to have the best quality than. Of course I am using Spotify premium.

Visitor

Hello! Why I can't change the quality of the stream to extreme if I am connected with Chromecast Audio? I connected the chromecast to my HiFi-system and for that for sure I want to have the best qual...

BjornRoth

Spotify Legend

7082 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution Problem playing songs

I recently become Spotify premium.Now when i try playing some songs i get a little popup with the notification: this song is not available.Who knows some advice?

Casual Listener

I recently become Spotify premium. Now when i try playing some songs i get a little popup with the notification: this song is not available. Who knows some advice?

Hitchcock_20

Newbie

850 Views

3 replies

0 likes

  • 850 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Song not available"

I freqently get "song not available" when trying to play songs. I have my settings set to not show songs that aren't available. If I remove and reinstall the app, I can then play the songs, so it's not that they've been removed from Spotify. This is ...

Casual Listener

I freqently get "song not available" when trying to play songs.  I have my settings set to not show songs that aren't available.  If I remove and reinstall the app, I can then play the song...

DaftHarlot

Casual Listener

821 Views

4 replies

0 likes

  • 821 Views
  • 4 replies
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Issue w/ Downloading over Cellular

EDIT: Issue has been resolved. Looking to get post deleted.

Newbie

EDIT: Issue has been resolved. Looking to get post deleted.

223 Views

0 replies

0 likes

  • 223 Views
  • 0 replies
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Offline mode

I just wasted almost a G and a half on downloading my songs back tried to stop it from taking to much credit so I stopped it now I lost all my data plus those songs I downloaded help please

Newbie

I just wasted almost a G and a half on downloading my songs back tried to stop it from taking to much credit so I stopped it now I lost all my data plus those songs I downloaded help please

228 Views

0 replies

0 likes

  • 228 Views
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Superuser Contribution Valor do Premium

Olá, uso o Spotify há um tempinho e vi uma oferta do premium 3 meses por R$1,99, mas quando fui pagar o boleto, era R$16,90, queria saber o por quê disso.Desde já, agradeço!

Newbie

Olá, uso o Spotify há um tempinho e vi uma oferta do premium 3 meses por R$1,99, mas quando fui pagar o boleto, era R$16,90, queria saber o por quê disso. Desde já, agradeço!

RodrigoPalma

Roadie

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Playing in the background

After uptade, my Spotify play in the background but doesn't display the window what is currently playing .. anyone know why?

Casual Listener

After uptade, my Spotify play in the background but doesn't display the window what is currently playing .. anyone know why? 😕

Lenalena0208

Casual Listener

747 Views

4 replies

0 likes

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  • 4 replies
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Superuser Contribution Downloaded albums dont appear on my phone

I have downloaded albums but they don't appear in my phone's library just the Spotify one and they definitely say downloaded.

Newbie

I have downloaded albums but they don't appear in my phone's library just the Spotify one and they definitely say downloaded.

RodrigoPalma

Roadie

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

Black screen on samsung 6edge when i open spotify

I did a recent update on my phone and when I now open spotify all I'm getting is a black screen

Newbie

I did a recent update on my phone and when I now open spotify all I'm getting is a black screen

Joe

Community Legend

507 Views

1 replies

0 likes

  • 507 Views
  • 1 replies
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Solved!! Storage option missing on Android 7.0 Nougat

On the latest version of Android (7.0 Nougat), the Storage option is nowhere to be found. I've enabled all permissions, but the option is still missing. Please look into this. I've attached a screenshot. Android Version: AOSP 7.0 (Nougat)Spotify Vers...

Composer

On the latest version of Android (7.0 Nougat), the Storage option is nowhere to be found. I've enabled all permissions, but the option is still missing. Please look into this. I've attached a screens...

Kamran

Composer

85125 Views

12 replies

0 likes

Android
Android 7.0
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Purchased Spotify now speaker cracks

I've been using Spotify for years as a free customer with never any audio issues but now I have upgraded to Premium and as soon as I do that the music coming from the Spotify app makes my speaker Crackle. I turned off The Equalizer and it works a lit...

Newbie

I've been using Spotify for years as a free customer with never any audio issues but now I have upgraded to Premium and as soon as I do that the music coming from the Spotify app makes my speaker Cra...

Bittencourt

Spotify Star

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
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Enlever la lecture en boucle

Bonjour, est-ce normal que je ne puisse pas enlever le mode "lire en boucle" ?

Newbie

Bonjour, est-ce normal que je ne puisse pas enlever le mode "lire en boucle" ?

623 Views

0 replies

0 likes

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Solved!! How much data use is typical when streaming?

I had been streaming a few albums a day for 4 days, and Spotify had used over 9 GB of data over 4G. Is this typical? This amount of data is enough to download the entire uncompressed CDs!

Casual Listener

I had been streaming a few albums a day for 4 days, and Spotify had used over 9 GB of data over 4G.  Is this typical?  This amount of data is enough to download the entire uncompressed CDs!

Joe

Community Legend

34412 Views

7 replies

0 likes

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  • 7 replies
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Solved!! Local Files won't download on Android

The local files used to work, but when I deleted the playlist that used to work and made a new one, the songs won't download on my phone. I'm using the updated version of Spotify (the one that looks like iOS).

Visitor

The local files used to work, but when I deleted the playlist that used to work and made a new one, the songs won't download on my phone. I'm using the updated version of Spotify (the one that looks ...

Joe

Community Legend

974 Views

5 replies

0 likes

  • 974 Views
  • 5 replies
  • 0 likes

Change storage location not appearing

When in the settings the change storage option is straight up not there, with no greyed out or anything. Please help, as I'm running out of internal storage source. Using a Moto g3 running android 6, and a functional 16gb SD card

Casual Listener

When in the settings the change storage option is straight up not there, with no greyed out or anything. Please help, as I'm running out of internal storage source. Using a Moto g3 running android 6,...

Joe

Community Legend

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

Spotify doesnt want to download any of my songs !

Just got spotify premium and on my phone it doesnt want to dowload any of my songs that i want to listen to offline, i've tried on wifi, data, and i have plenty of storage ! Also i have it on my computer and half of the songs i've downloaded can't be...

Newbie

Just got spotify premium and on my phone it doesnt want to dowload any of my songs that i want to listen to offline, i've tried on wifi, data, and i have plenty of storage !    Also i hav...

Joe

Community Legend

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes