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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

107302 Views

26 replies

3 likes

  • 107302 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

217191 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 217191 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

571203 Views

79 replies

3 likes

  • 571203 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470664 Views

577 replies

40 likes

Account
Free
  • 470664 Views
  • 577 replies
  • 40 likes

issue with widget/notifications

Hi there, there is a problem with the spotify widget. If I start spotify and go back to the startscreen with the spotify widget (or other widgets, which can show the cover informations), then everything works fine for two or three songs. Then the wid...

Regular

Hi there,   there is a problem with the spotify widget.   If I start spotify and go back to the startscreen with the spotify widget (or other widgets, which can show the cover informati...

691 Views

0 replies

0 likes

Widget
  • 691 Views
  • 0 replies
  • 0 likes

Cannot use Spotify connect with my Samsung cellphone or Freebox

HelloWe are using WIFI in France with FREEBOX product from internet supplier FREE. This box provides server, wifi, AIRPLAY and direct function with Deazer, which we of course never use (heja Sverige).When I listen to Spotify on our Samsung cell phone...

Newbie

Hello We are using WIFI in France with FREEBOX product from internet supplier FREE. This box provides server, wifi, AIRPLAY and direct function with Deazer, which we of course never use (heja Sverig...

485 Views

0 replies

0 likes

  • 485 Views
  • 0 replies
  • 0 likes

No error for broken SD card

I currently have the problem that my downloaded Spotify playlists keep losing their download setting. I have reasonable certainty this is caused by a broken SD card, so that's not directly a Spotify problem. However, there was no error. No notificati...

Regular

I currently have the problem that my downloaded Spotify playlists keep losing their download setting. I have reasonable certainty this is caused by a broken SD card, so that's not directly a Spotify ...

Neil_Boekend

Regular

845 Views

2 replies

0 likes

Android
broken
missing error message
playlist missing
Premium
sd card
  • 845 Views
  • 2 replies
  • 0 likes

Solved!! Spotify auto resume on connecting to car bluetooth

I need my car bluetooth to resume playing songs automatically when connecting.

Newbie

I need my car bluetooth to resume playing songs automatically when connecting. 

jorbor123

Casual Listener

2216 Views

1 replies

0 likes

  • 2216 Views
  • 1 replies
  • 0 likes

Can I use my card for another account

Can I use my card for another account (this card used on my account)

Newbie

Can I use my card for another account (this card used on my account)

jorbor123

Casual Listener

573 Views

2 replies

0 likes

  • 573 Views
  • 2 replies
  • 0 likes

The song is not available. ....

Please help me I can't listen to music every time I chose a song suddenly apper that the song is noT available. ... why ?

Casual Listener

Please help me I can't listen to music every time I chose a song suddenly apper that the song is noT available. ... why ?

Nico

Community Legend

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Samsung S7 Spotify Premium member account BROKEN SONGS

I pay for my Spotify for it to be add free & WORK PROPERLY.. But instead I get some songs that just won't play. My boyfriend experiences the same & we both have the S7. Why?!?Thanks

Newbie

I pay for my Spotify for it to be add free & WORK PROPERLY.. But instead I get some songs that just won't play. My boyfriend experiences the same & we both have the S7. Why?!? Thanks

Nico

Community Legend

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

How can i know that my account is premium?

I'm trying to get premium but every time I insert my credit card date it say that it seems that my account is premium but I can't change music or doing anything as a premium account so please help me .....

Casual Listener

I'm trying to get premium but every time I insert my credit card date it say that it seems that my account is premium but I can't change music or doing anything as a premium account so please help me...

Nico

Community Legend

40638 Views

1 replies

1 likes

  • 40638 Views
  • 1 replies
  • 1 likes

Solved!! Playing music on spotify stops Google Maps' voice output

Hello Community, Hello Spotify!This is my Problem: During a navigation with Google Maps, the TTS-Output always crashes when launching a song on spotify. It even does not lower the TTS volume, it simply mutes it. The volume of the music lowers down as...

Regular

Hello Community, Hello Spotify! This is my Problem: During a navigation with Google Maps, the TTS-Output always crashes when launching a song on spotify. It even does not lower the TTS volume, it si...

mattisvensson

Regular

12637 Views

1 replies

0 likes

  • 12637 Views
  • 1 replies
  • 0 likes

Import music

Its possible now to import music to Spotify Mobile? my friend gave me his account and i got that option

Newbie

Its possible now to import music to Spotify Mobile? my friend gave me his account and i got that option 😮

Nineteen87

Casual Listener

586 Views

1 replies

0 likes

  • 586 Views
  • 1 replies
  • 0 likes

Solved!! Text to speech does not work when Spotify is playing music through hedsets

Text to speech does not work when Spotify is playing music and any type of speaker or headset is attached, cord based or Bluetooth No issues when the sound goes through phone speakers. Tried with a Plantronics BT headset, a Bose mini soundlink (BT al...

Casual Listener

Text to speech does not work when Spotify is playing music and any type of speaker or headset is attached, cord based or Bluetooth     No issues when the sound goes through pho...

mattisvensson

Regular

2518 Views

2 replies

0 likes

  • 2518 Views
  • 2 replies
  • 0 likes

Warum ist es nicht geworden?

Die haben von meinem guthaben automatisch 10€ abgezogen. Aber es wurde nicht verlängert! Und meine 10€ guthaben ist auch nicht da

Newbie

Die haben von meinem guthaben automatisch 10€ abgezogen. Aber es wurde nicht verlängert! Und meine 10€ guthaben ist auch nicht da

372 Views

0 replies

0 likes

  • 372 Views
  • 0 replies
  • 0 likes

galaxy s6, music greyed out

On my galaxy s6 all of my music is greyed out. The only think that works is the radio but my music isn't greyed out on my computer. I also tried deleting my spotify then redownloading it and the music was still greyed out.

Newbie

On my galaxy s6 all of my music is greyed out. The only think that works is the radio but my music isn't greyed out on my computer. I also tried deleting my spotify then redownloading it and the musi...

289 Views

0 replies

0 likes

  • 289 Views
  • 0 replies
  • 0 likes

Mini player locked at bottom of app screen

Just recently the player changed appearance and the mini player is locked at the bottom off the app screen. When I tap it it open to full screen like it used to.How do I get rid of this?

Newbie

Just recently the player changed appearance and the mini player is locked at the bottom off the app screen. When I tap it it open to full screen like it used to. How do I get rid of this?

409 Views

0 replies

0 likes

  • 409 Views
  • 0 replies
  • 0 likes

Rainbow Colored Album Artwork Distortion

Hi, how can I fix this? My album artwork for some songs are distorted with rainbow colored. Some are fine. All songs were downloaded for offline use.

Casual Listener

Hi, how can I fix this? My album artwork for some songs are distorted with rainbow colored. Some are fine. All songs were downloaded for offline use.

Kamran

Composer

666 Views

3 replies

0 likes

  • 666 Views
  • 3 replies
  • 0 likes

Settings not longer available after latest Spotify upgrade

After upgrading Spotify on my Android phone and tablet can not find Settings in the new menu. Does anyone else have the same issue ?Greg

Newbie

After upgrading Spotify on my Android phone and tablet can not find Settings in the new menu.  Does anyone else have the same issue ? Greg

Kamran

Composer

531 Views

1 replies

0 likes

  • 531 Views
  • 1 replies
  • 0 likes

Playlists disappeared

Hi,When I opened Spotify today all my playlists were gone and it showed me two playlists that I've never seen before. I still cab jump back in my playlists pn the home screen but I dont have them under 'playlists' but I can't follow them since I crea...

Casual Listener

Hi, When I opened Spotify today all my playlists were gone and it showed me two playlists that I've never seen before. I still cab jump back in my playlists pn the home screen but I dont have them u...

marmorkazze

Casual Listener

447 Views

2 replies

0 likes

  • 447 Views
  • 2 replies
  • 0 likes

Playing downloaded playlists, Spotify Premium still using lots of data

I have Premium Spotify, but Spotify is still using up a lot of data whilst I'm playing playlists in my car that I have downloaded to my phone at home over Wi-Fi. I am sometimes removing songs from the playlist when out and about. The setting on Spoti...

Casual Listener

I have Premium Spotify, but Spotify is still using up a lot of data whilst I'm playing playlists in my car that I have downloaded to my phone at home over Wi-Fi. I am sometimes removing songs from th...

dmin13

Casual Listener

498 Views

1 replies

1 likes

  • 498 Views
  • 1 replies
  • 1 likes

Premium for Family multiple listeners

Hi, I have a premium family account mainly shared with my wife. We both are logged in with independent credentials however when we both listen to music at the same time, the other person's music stops streaming. It's almost like we block each other. ...

Casual Listener

Hi, I have a premium family account mainly shared with my wife. We both are logged in with independent credentials however when we both listen to music at the same time, the other person's music stop...

dmin13

Casual Listener

890 Views

1 replies

0 likes

Mobile
  • 890 Views
  • 1 replies
  • 0 likes