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Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi, I recently purchased a Google Pixel, which runs Android 7.1. However, it seems to me that Spotify is using abnormally high amounts of battery, and it is keeping the phone awake and preventing it from "deep sleep" which makes it not as battery-eff...
Hi, I recently purchased a Google Pixel, which runs Android 7.1. However, it seems to me that Spotify is using abnormally high amounts of battery, and it is keeping the phone awake and preventing it ...
428 Views
0 replies
0 likes
Hi All.Im currently using s7 edge.Initially even when i paused a music. Spotify would stay on the notification bar.But now when i pause the music or someone calls or even logging into pokemon go. Music stop but Spotify just disappear from the notific...
Hi All. Im currently using s7 edge. Initially even when i paused a music. Spotify would stay on the notification bar. But now when i pause the music or someone calls or even logging into pokem...
Newbie
4946 Views
2 replies
2 likes
I have no widget controls on the lock the lock screen.This phone is ridiculous.Is there a way of enabling itI've tried the option in notification options which literally is an option to tick if you want lock screen options but it does nothing.Help
I have no widget controls on the lock the lock screen. This phone is ridiculous. Is there a way of enabling it I've tried the option in notification options which literally is an option to tick ...
Community Legend
706 Views
1 replies
0 likes
Since yesterday I cant log in on my samsung s7 edge. Every time I try phone says you dont have facebook lonked with spotify but im logging in with spotify credentials and i never ever have facebook linked with spotify. I uninstalled app many times, c...
Since yesterday I cant log in on my samsung s7 edge. Every time I try phone says you dont have facebook lonked with spotify but im logging in with spotify credentials and i never ever have facebook l...
Community Legend
236 Views
1 replies
0 likes
I just got the latest Facebook update and reinstaled Spotify on my Android smartphone. When I click Log In via Facebook, nothing happens at all, just a small loading and then back to the Log In page again. I can't create a new account because the e-m...
I just got the latest Facebook update and reinstaled Spotify on my Android smartphone. When I click Log In via Facebook, nothing happens at all, just a small loading and then back to the Log...
Community Legend
281 Views
1 replies
0 likes
Hi! I will listening to my playlist, when suddenly it will switch songs, which I feel are all from a particular playlist, but the songs are all Vietnamese. It happens usually about 30 minutes after I don't touch Spotify (such as fast forward or searc...
Hi! I will listening to my playlist, when suddenly it will switch songs, which I feel are all from a particular playlist, but the songs are all Vietnamese. It happens usually about...
Community Legend
236 Views
1 replies
0 likes
All of my music says it's downloaded, but it will not play when I go offline. My music I have downloaded also doesn't stay downloaded if I close the app. I've been doing everything all the forums say to do and it still won't work. I'm on a Samsung Ga...
All of my music says it's downloaded, but it will not play when I go offline. My music I have downloaded also doesn't stay downloaded if I close the app. I've been doing everything all the forums say...
Community Legend
800 Views
1 replies
0 likes
I like to store all of my downloaded music from spotify on an SD card that way I have extra room on my phone to do other things but the problem is ill download them all and it will be good for a couple of days and then I'll open spotify and the will ...
I like to store all of my downloaded music from spotify on an SD card that way I have extra room on my phone to do other things but the problem is ill download them all and it will be good for a coup...
Community Legend
417 Views
2 replies
0 likes
Hi all,My Spotify has been increasingly but randomly going for periods of time where it plays music without sound. I assume it's playing the music because the bar for song progression is moving.Things which sometimes help are: skipping through the so...
Hi all, My Spotify has been increasingly but randomly going for periods of time where it plays music without sound. I assume it's playing the music because the bar for song progression is moving. ...
Community Legend
257 Views
1 replies
0 likes
Firstly, thanks for redesigning the Android layout. It's much better than before.Secondly, I keep getting the above error when I tap on tracks. It started about a week ago. If I close the app, and reopen it, I can usually then play the tracks. Someti...
Firstly, thanks for redesigning the Android layout. It's much better than before. Secondly, I keep getting the above error when I tap on tracks. It started about a week ago. If I close the app, an...
Community Legend
217 Views
1 replies
0 likes
I dont know why this keep happening, I already downloaded all of the songs at least two or three times and when I restart spotify they are gone. The only thing that changed is were they are stored because I buyed a new memory for my smartphone. Help ...
I dont know why this keep happening, I already downloaded all of the songs at least two or three times and when I restart spotify they are gone. The only thing that changed is were they are stored be...
Community Legend
354 Views
2 replies
0 likes
Hi. I created my own playlist since i started using spotify. My problem is that some of my downloaded sogs wont download automatically... it would not play or hops in to the next song on the line. what should i do?
Hi. I created my own playlist since i started using spotify. My problem is that some of my downloaded sogs wont download automatically... it would not play or hops in to the next song on...
Community Legend
381 Views
2 replies
1 likes
It's not Displaying the play, next and prev buttons properly as seen in the picture.Great update the New menú is better easy access to the options.
It's not Displaying the play, next and prev buttons properly as seen in the picture. Great update the New menú is better easy access to the options.
409 Views
0 replies
0 likes
I recently switched from iPhone to samsung. On the iphone, my spotify was connected to Facebook and I had student premium. Now on the Samsung it doesn't recognize it's connected to my Facebook and has already started charging me. It wants me to be ch...
I recently switched from iPhone to samsung. On the iphone, my spotify was connected to Facebook and I had student premium. Now on the Samsung it doesn't recognize it's connected to my Facebook and ha...
Community Legend
300 Views
1 replies
0 likes
I paid for premium services and I'm still on the free Spotify why can't I talk to a live person. I've already done everything that you guys suggested like restarting my phone make sure it's not another account I either need my money or my music it's ...
I paid for premium services and I'm still on the free Spotify why can't I talk to a live person. I've already done everything that you guys suggested like restarting my phone make sure it's not anoth...
Newbie
411 Views
4 replies
0 likes
Hi there, I'm having two major issues with my spotify app over the last week. 1) Syncing Error - Multiple Devices Synced at the same time. I'm getting the following error message: "Syncing Error - You have synced your playlists to more than three dev...
Hi there, I'm having two major issues with my spotify app over the last week. 1) Syncing Error - Multiple Devices Synced at the same time. I'm getting the following error me...
Casual Listener
710 Views
4 replies
0 likes
To have that menu at the bottom of my screen at all time is just the worst, i get infuriated every time i open the ap. I cant have it as it is now, how do i revert back to the old menu? (yes, its wierdly strong feelings to have about a layout)
To have that menu at the bottom of my screen at all time is just the worst, i get infuriated every time i open the ap. I cant have it as it is now, how do i revert back to the old menu? (yes, it...
Community Legend
403 Views
1 replies
0 likes
Since i updated the spotify app on my phone it not the same..on the old ver i click on PLAYLIST then click my personal playlist and the i can play the music on the playlist.. now on the new app when i click on the Playlist its shows me am menu and i ...
Since i updated the spotify app on my phone it not the same.. on the old ver i click on PLAYLIST then click my personal playlist and the i can play the music on the playlist.. now on the new app &nb...
Not applicable
549 Views
4 replies
0 likes
Spotify says my storage is full and it can't download, but it isn't. I have a SD Card that is used as internal storage, it is full, but the phone (with the Card) has about 7gb FREE. The menu option to choose where the Spotify has to store the musics ...
Spotify says my storage is full and it can't download, but it isn't. I have a SD Card that is used as internal storage, it is full, but the phone (with the Card) has about 7gb FREE. The menu option t...
Community Legend
348 Views
2 replies
0 likes
I have a phone with Android 6.0. I've noted that the native equalizer is no longer avilable in the current Spotify version, which by the way, have now similar user interface to iOS. What is the reason for that? I see it as big downgrade to Spotify. T...
I have a phone with Android 6.0. I've noted that the native equalizer is no longer avilable in the current Spotify version, which by the way, have now similar user interface to iOS. What is the reaso...
Not applicable
1257 Views
5 replies
0 likes
