Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375735 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I have an android media player (same as this one http://www.ebay.com/itm/M8-Amlogic-S802-Quad-Core-Android-4-4-Smart-TV-Box-XBMC-Media-Player-4K-Miracast-/321394931557 ) and have noticed that whenever I select a playlist for offline it will just say ...
I have an android media player (same as this one http://www.ebay.com/itm/M8-Amlogic-S802-Quad-Core-Android-4-4-Smart-TV-Box-XBMC-Media-Player-4K-Miracast-/321394931557 ) and have noticed that wh...
Casual Listener
2450 Views
8 replies
0 likes
I have a Devialet Phantom. When having the Phantom hooked up by ethernet I cannot connect via the android spotify app (the Phantom is not on the list of devices). If I setup the phantom using wifi I can connect. I really would prefer to be using the ...
I have a Devialet Phantom. When having the Phantom hooked up by ethernet I cannot connect via the android spotify app (the Phantom is not on the list of devices). If I setup the phantom using wifi I ...
Casual Listener
3266 Views
7 replies
0 likes
Samsung xcover 3, android 6, latest version of spotify. Why Spotify is NOT finding mybluetooth device ?!? Samsung "own" music is playing ok. device is Logitech Bluetooth Audio Adapter
Samsung xcover 3, android 6, latest version of spotify. Why Spotify is NOT finding my bluetooth device ?!? Samsung "own" music is playing ok. device is Logitech Bluetooth Audio Adapter...
Community Legend
393 Views
1 replies
0 likes
No puedo cambiar de canciones en la pantalla de bloqueo Huawei mate 8
No puedo cambiar de canciones en la pantalla de bloqueo Huawei mate 8
337 Views
0 replies
0 likes
I made the adhesion of the promotion 1.99 for 3 months joined today 29/11/16 I made the cancellation to not come charging the other months because I will only be without internet during this period but the validity is until 2/28/17, and already I rec...
I made the adhesion of the promotion 1.99 for 3 months joined today 29/11/16 I made the cancellation to not come charging the other months because I will only be without internet during this ...
Community Legend
286 Views
1 replies
0 likes
1.) It is not possible to change the position in a playlist. I do not want to start the play and then change the order. I want to arrange the playlist in the app. And here is why: You may or may not have heard that playlists or mixtapes as I sometime...
1.) It is not possible to change the position in a playlist. I do not want to start the play and then change the order. I want to arrange the playlist in the app. And here is why: You may or may not ...
Community Legend
590 Views
1 replies
2 likes
I did have a song that I added to my library via using local file. But it doesn't download in my Android device. They're on same wi-fi. It says waiting to download but It doesn't. When O try to play it says "This song is not available" I can listen o...
I did have a song that I added to my library via using local file. But it doesn't download in my Android device. They're on same wi-fi. It says waiting to download but It doesn't. When O try to play ...
Community Legend
576 Views
1 replies
0 likes
Hey, I have the Spotify premium account installed on my laptop, but when I download the app in my telephone it isn't premium, do I have to pay twice? How can I make my Spotify telephone app premium too?
Hey, I have the Spotify premium account installed on my laptop, but when I download the app in my telephone it isn't premium, do I have to pay twice? How can I make my Spotify telephone app premium t...
Newbie
667 Views
3 replies
0 likes
I've been a premium user for a few months and it has always worked great until a few weeks ago. Now, when using Spotify, I am unable to use my phone for anything else if I want to listen to music. I start music, but when I try to go to my homescreen ...
I've been a premium user for a few months and it has always worked great until a few weeks ago. Now, when using Spotify, I am unable to use my phone for anything else if I want to listen to music. I ...
240 Views
0 replies
0 likes
Hey there I started to experience a problem after Spotify update. It stops playing randomly and starts after a while or sometimes doesn't start. Even though I can see it on background that Spotify is playing but there is no sound at all. I have tried...
Hey there 🙂 I started to experience a problem after Spotify update. It stops playing randomly and starts after a while or sometimes doesn't start. Even though I can see it on background that Spot...
Newbie
370 Views
1 replies
0 likes
hello,i got a new phone and now when i clkic on a playlist that my account is following (downleded or not), the songs dosent show. insted it opens the popup menu that lets you download or undownload, follow' share ats.. (pic attached).i tried to canc...
hello, i got a new phone and now when i clkic on a playlist that my account is following (downleded or not), the songs dosent show. insted it opens the popup menu that lets you download or undownloa...
Casual Listener
1069 Views
2 replies
0 likes
I am seeing a weird long-distance interaction between Spotify on Amazon Echo and Spotify on Android Auto. I have an Amazon echo device at my home connected to my spotify account and my cell phone logged into the same account. When driving I have my p...
I am seeing a weird long-distance interaction between Spotify on Amazon Echo and Spotify on Android Auto. I have an Amazon echo device at my home connected to my spotify account and my cell ...
404 Views
0 replies
0 likes
HiI have a premium account so I can sync/download playlist.It works for most tracks but for some, the player juste doesn't start or stops in the middle of a song or keeps going (time is passing and it's in play mode) but no sound is coming out. If I ...
Hi I have a premium account so I can sync/download playlist. It works for most tracks but for some, the player juste doesn't start or stops in the middle of a song or keeps going (time is pas...
Casual Listener
526 Views
2 replies
0 likes
This is VERY annoying. Every time I enter my car, spotify overrides other apps (such as podcasts) and start playing automatically.This issue has been described here also https://community.spotify.com/t5/Android/Disable-auto-play-on-Android-app/td-p/7...
This is VERY annoying. Every time I enter my car, spotify overrides other apps (such as podcasts) and start playing automatically. This issue has been described here also https://community.spotify...
286 Views
0 replies
0 likes
While playing music on my device, as usual the screen locks after some inactivity. Spotify ceases to continue playing music. When the screen is unlocked, the app must be restarted, not just continued. It seems as if the power button kills the app. I'...
While playing music on my device, as usual the screen locks after some inactivity. Spotify ceases to continue playing music. When the screen is unlocked, the app must be restarted, not just continued...
Casual Listener
2799 Views
4 replies
2 likes
Since I have gone premium, I cannot browse through any spotify list or browse.I am currently online but I can play only my own saved playlist. can anyone help please?
Since I have gone premium, I cannot browse through any spotify list or browse.I am currently online but I can play only my own saved playlist. can anyone help please?
Music Fan
890 Views
6 replies
0 likes
Recently, I did clear the spotify cache from the app manager but now the 'browse' menu is empty! I logged out and logged in again to make sure my android will shake out from the offline mode but still empty. Also, tried re-installing the app but to n...
Recently, I did clear the spotify cache from the app manager but now the 'browse' menu is empty! I logged out and logged in again to make sure my android will shake out from the offline mode but stil...
280 Views
0 replies
0 likes
Hello! Why I can't change the quality of the stream to extreme if I am connected with Chromecast Audio? I connected the chromecast to my HiFi-system and for that for sure I want to have the best quality than. Of course I am using Spotify premium.
Hello! Why I can't change the quality of the stream to extreme if I am connected with Chromecast Audio? I connected the chromecast to my HiFi-system and for that for sure I want to have the best qual...
Spotify Legend
7062 Views
2 replies
0 likes
I recently become Spotify premium.Now when i try playing some songs i get a little popup with the notification: this song is not available.Who knows some advice?
I recently become Spotify premium. Now when i try playing some songs i get a little popup with the notification: this song is not available. Who knows some advice?
Newbie
830 Views
3 replies
0 likes
I freqently get "song not available" when trying to play songs. I have my settings set to not show songs that aren't available. If I remove and reinstall the app, I can then play the songs, so it's not that they've been removed from Spotify. This is ...
I freqently get "song not available" when trying to play songs. I have my settings set to not show songs that aren't available. If I remove and reinstall the app, I can then play the song...
Casual Listener
778 Views
4 replies
0 likes
