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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

386717 Views

545 replies

34 likes

Account
Free
  • 386717 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8030 Views

0 replies

7 likes

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Premium

I have purchased the .99 intro offer from Spotify Premium for 3 months. My CC was charged and I can't get the premium features to initiate.

Newbie

I have purchased the .99 intro offer from Spotify Premium for 3 months. My CC was charged and I can't get the premium features to initiate.

212 Views

0 replies

0 likes

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Solved!! "Now Playing bar" GONE!

Hi,Yesterday evening it was there - on both my Android phone and tablet and this evening it is GONE! I can't:- see what's playing- see que- select device for Connect tried to restart and reinstall and clear cache, but nothing helps! Attached screensh...

Roadie

Hi, Yesterday evening it was there - on both my Android phone and tablet and this evening it is GONE!   I can't: - see what's playing - see que - select device for Connect   tried t...

johnbull_1975

Roadie

3604 Views

1 replies

0 likes

  • 3604 Views
  • 1 replies
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Radio Issues

For a few weeks now I have been having issues trying to bring up the radio part of the app. After opening the app, I click on the hamburger menu, select radio, and then all the app shows is an animated green loading circle but it never loads to anyth...

Music Fan

For a few weeks now I have been having issues trying to bring up the radio part of the app. After opening the app, I click on the hamburger menu, select radio, and then all the app shows is an animat...

Acars999

Casual Listener

815 Views

5 replies

1 likes

  • 815 Views
  • 5 replies
  • 1 likes

Downloaded music disappears

I've downloaded my +10gb playlist to my micro SD and then I'll notice all the music disappears a day or so later??? I've done this a few times with the same results. Is there an expiration time that music can stay on a device?

Newbie

I've downloaded my +10gb playlist to my micro SD and then I'll notice all the music disappears a day or so later??? I've done this a few times with the same results. Is there an expiration time that ...

236 Views

0 replies

0 likes

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  • 0 replies
  • 0 likes

I cant download spotify

Hello community!I bought a cellphone in Colombia, with a Colombian data provider.Everyone use spotify, but I cannot download the app on my cellphone.Any help to fix this?Thanks in advance!

Casual Listener

Hello community! I bought a cellphone in Colombia, with a Colombian data provider. Everyone use spotify, but I cannot download the app on my cellphone. Any help to fix this? Thanks in advan...

Joe

Community Legend

621 Views

6 replies

0 likes

  • 621 Views
  • 6 replies
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Chromecast support on Android with connection problems

I have frequently problems to connect to my chromecast stick. Sometimes the connection takes very long, 1-2 minutes, sometimes the connection fails completely. Sometimes the Cast icon is missing. When i start the google cast application everything wo...

Regular

I have frequently problems to connect to my chromecast stick. Sometimes the connection takes very long, 1-2 minutes, sometimes the connection fails completely. Sometimes the Cast icon is missing. Whe...

219 Views

0 replies

0 likes

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Giftcard code doesn't work

I used a 3 month gift card 10 days ago but spotify doesn't sees it and i can't use my premium right now

Casual Listener

I used a 3 month gift card 10 days ago but spotify doesn't sees it and i can't use my premium right now

zinci

Casual Listener

363 Views

2 replies

0 likes

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  • 2 replies
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payed but no premium help

Well ibought premium for 1 dolar 3 month (iwere in poland) and I bought it 10 minute ago my question is how much time ineed wait and what to do cuz when itry downlod the songs it tells me ineed to get premiumAnd idid it pls ansaer me guys what to do ...

Newbie

Well ibought premium for 1 dolar 3 month (iwere in poland) and I bought it 10 minute ago my question is how much time ineed wait and what to do cuz when itry downlod the songs it tells me ineed to ge...

Joe

Community Legend

297 Views

1 replies

0 likes

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  • 1 replies
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[Android][Playlists] Disable shuffle from Android App

I think it it ridiculous that mobile users (at least on Android) can't play their playlist without shuffle. We are paying customers after all.

Newbie

I think it it ridiculous that mobile users (at least on Android) can't play their playlist without shuffle. We are paying customers after all.

Joe

Community Legend

988 Views

2 replies

4 likes

Android
Playlists
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Playlist Concern

Is there a way to put multiple songs (or all) in a playlist at once... On mobile? I've been searching for awhile, but have only found results for PC (which I don't have with me at the moment). I don't really feel like spending a couple hours putting ...

Newbie

Is there a way to put multiple songs (or all) in a playlist at once... On mobile? I've been searching for awhile, but have only found results for PC (which I don't have with me at the moment). I don'...

Joe

Community Legend

344 Views

1 replies

0 likes

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Storage

In my Galaxy S7 Edge, I've selected storage location to SD card, and it is confirmed that it is selected, but the app continues to use a huge amount of storage on the internal memory of the phone, as it is saving the downloaded songs on both SD card ...

Newbie

In my Galaxy S7 Edge, I've selected storage location to SD card, and it is confirmed that it is selected, but the app continues to use a huge amount of storage on the internal memory of the phone, as...

Joe

Community Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
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Wrong Version of Song

I don't really know what to say about this one, except to explain my issue. I went to play an album from Tori Amos (Boys for Pele) the other day. The first few songs played just fine, but the fourth track "Professional Widow" started, and it was some...

Roadie

I don't really know what to say about this one, except to explain my issue. I went to play an album from Tori Amos (Boys for Pele) the other day. The first few songs played just fine, but the fourt...

Joe

Community Legend

3229 Views

7 replies

2 likes

  • 3229 Views
  • 7 replies
  • 2 likes

Android

why do all my saved and downloaded songs get away as if I had not premium? have to download all the albums again

Newbie

why do all my saved and downloaded songs get away as if I had not premium? have to download all the albums again

241 Views

0 replies

0 likes

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Android Auto not showing Spotify

Hi,I have an american Spotify Premium account yet I live abroad in a non-Spotify country.I have managed to download the Spotify app from the link you supplied and everything works great except for Android Auto.Android Auto only recognizes apps downlo...

Newbie

Hi, I have an american Spotify Premium account yet I live abroad in a non-Spotify country. I have managed to download the Spotify app from the link you supplied and everything works great except fo...

375 Views

0 replies

0 likes

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Superuser Contribution Allow user to select default sound device.

Hello i have just switched from a iphone 7 to a s7. I have already had a look to try and find a solution to the very low volume on bluetooth devices. Can somone please help i have tried everything i can but the volume is so low i have beats solo 3 th...

Casual Listener

Hello i have just switched from a iphone 7 to a s7. I have already had a look to try and find a solution to the very low volume on bluetooth devices. Can somone please help i have tried everything i ...

Krnkingka

Casual Listener

408 Views

2 replies

0 likes

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Android re-install help

Re-installed android app to fix some connection issues. Now there is no way to log out or change preferences. I am logged into my premium account. I am currently on Android 6.1

Casual Listener

Re-installed android app to fix some connection issues. Now there is no way to log out or change preferences. I am logged into my premium account. I am currently on Android 6.1

Joe

Community Legend

756 Views

5 replies

0 likes

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  • 5 replies
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Superuser Contribution Search function not working

Hi, The search function on my spotify app often doesn't work.I don't have any wifi-problems, i have updated the app, tried re-installing it, etc. I also have plenty of space on my phone so that can't be the issue either. Any idea how i can fix this? ...

Newbie

Hi,  The search function on my spotify app often doesn't work. I don't have any wifi-problems, i have updated the app, tried re-installing it, etc. I also have plenty of space on my phone so t...

RodrigoPalma

Roadie

286 Views

1 replies

0 likes

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  • 1 replies
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Still stuck with hamburger menu

I've updated my app to the latest version but I'm still stuck with the hamburger menu no matter what I do I can't get the bottom bar navigation please help

Casual Listener

I've updated my app to the latest version but I'm still stuck with the hamburger menu no matter what I do I can't get the bottom bar navigation please help

Joe

Community Legend

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
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Superuser Contribution Unplayable artist

So I've been trying to listen to a band called the one hundred. Problem is, i literally cannot. When i listen to artist radio, it automatically skips to the next song, until it's a different artist. When i play it via download, it skips immediately t...

Regular

So I've been trying to listen to a band called the one hundred. Problem is, i literally cannot. When i listen to artist radio, it automatically skips to the next song, until it's a different artist. ...

RodrigoPalma

Roadie

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
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Superuser Contribution All songs gone

So for the 3rd time this year i have opened up my spotify app to find that every single one of my songs that i had downloaded had been taken off of my device completly so now I have to re download all of my songs again. I tried looking for solutions ...

Casual Listener

So for the 3rd time this year i have opened up my spotify app to find that every single one of my songs that i had downloaded had been taken off of my device completly so now I have to re download al...

RodrigoPalma

Roadie

665 Views

5 replies

0 likes

  • 665 Views
  • 5 replies
  • 0 likes