Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
203048 Views
135 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
548000 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
455715 Views
571 replies
38 likes
About 2-4 weeks ago, display of metadata totaly messed up. When Spotify starts to play next song metadata displayed on car screen does not update at all. When I click "next" button on phone screen metadata does not update too. But when I click "Next"...
About 2-4 weeks ago, display of metadata totaly messed up. When Spotify starts to play next song metadata displayed on car screen does not update at all. When I click "next" button on phone scre...
406 Views
0 replies
0 likes
I am a PhD student at Università di Napoli and I am working on mobile software testing techniques. I tested your app for research purposes and I found some failures. It would be extremely useful if you could send me a feedback about this report. I am...
I am a PhD student at Università di Napoli and I am working on mobile software testing techniques. I tested your app for research purposes and I found some failures. It would be extremely useful if y...
366 Views
0 replies
1 likes
This happens the second i plug my car audio cable in. It's an FM transmitter. Randomly, my volume slider will pop into view during the app's seizure.Phone is the OnePlus 3T.Android version 6.0.1Spotify version 6.9.0.1212 armv7
This happens the second i plug my car audio cable in. It's an FM transmitter. Randomly, my volume slider will pop into view during the app's seizure. Phone is the OnePlus 3T. Android version 6.0....
Casual Listener
543 Views
2 replies
0 likes
Yesturday I selected Try Premium for 7 days. Now no data works over my carrier. No Spotify (keeps popping to try premium), no email, no facebook etc until I'm on Wifi. Data is turned on my phone. S7 Galaxi with all android updates. Note ALL data was ...
Yesturday I selected Try Premium for 7 days. Now no data works over my carrier. No Spotify (keeps popping to try premium), no email, no facebook etc until I'm on Wifi. Data is turned on my phone...
Community Legend
371 Views
1 replies
0 likes
I've subscribe for the premium but i cant redeem it, i tried reinstalling the app, log in/out, and it still not premium can someone help me please ;(
I've subscribe for the premium but i cant redeem it, i tried reinstalling the app, log in/out, and it still not premium can someone help me please ;(
Community Legend
321 Views
1 replies
0 likes
Some Downloaded songs wont play on Android even though they have an indicator that they are indeed downloaded (Green arrow besides the title track). I have tried uninstalling and reinstalling spotify but still getting this problem. The problem only s...
Some Downloaded songs wont play on Android even though they have an indicator that they are indeed downloaded (Green arrow besides the title track). I have tried uninstalling and reinstallin...
334 Views
0 replies
0 likes
Hi there, there is a problem with the spotify widget. If I start spotify and go back to the startscreen with the spotify widget (or other widgets, which can show the cover informations), then everything works fine for two or three songs. Then the wid...
Hi there, there is a problem with the spotify widget. If I start spotify and go back to the startscreen with the spotify widget (or other widgets, which can show the cover informati...
671 Views
0 replies
0 likes
HelloWe are using WIFI in France with FREEBOX product from internet supplier FREE. This box provides server, wifi, AIRPLAY and direct function with Deazer, which we of course never use (heja Sverige).When I listen to Spotify on our Samsung cell phone...
Hello We are using WIFI in France with FREEBOX product from internet supplier FREE. This box provides server, wifi, AIRPLAY and direct function with Deazer, which we of course never use (heja Sverig...
462 Views
0 replies
0 likes
I currently have the problem that my downloaded Spotify playlists keep losing their download setting. I have reasonable certainty this is caused by a broken SD card, so that's not directly a Spotify problem. However, there was no error. No notificati...
I currently have the problem that my downloaded Spotify playlists keep losing their download setting. I have reasonable certainty this is caused by a broken SD card, so that's not directly a Spotify ...
Regular
829 Views
2 replies
0 likes
I need my car bluetooth to resume playing songs automatically when connecting.
I need my car bluetooth to resume playing songs automatically when connecting.
Casual Listener
2200 Views
1 replies
0 likes
Can I use my card for another account (this card used on my account)
Can I use my card for another account (this card used on my account)
Casual Listener
548 Views
2 replies
0 likes
Please help me I can't listen to music every time I chose a song suddenly apper that the song is noT available. ... why ?
Please help me I can't listen to music every time I chose a song suddenly apper that the song is noT available. ... why ?
Community Legend
379 Views
1 replies
0 likes
I pay for my Spotify for it to be add free & WORK PROPERLY.. But instead I get some songs that just won't play. My boyfriend experiences the same & we both have the S7. Why?!?Thanks
I pay for my Spotify for it to be add free & WORK PROPERLY.. But instead I get some songs that just won't play. My boyfriend experiences the same & we both have the S7. Why?!? Thanks
Community Legend
409 Views
1 replies
0 likes
I'm trying to get premium but every time I insert my credit card date it say that it seems that my account is premium but I can't change music or doing anything as a premium account so please help me .....
I'm trying to get premium but every time I insert my credit card date it say that it seems that my account is premium but I can't change music or doing anything as a premium account so please help me...
Community Legend
40412 Views
1 replies
1 likes
Hello Community, Hello Spotify!This is my Problem: During a navigation with Google Maps, the TTS-Output always crashes when launching a song on spotify. It even does not lower the TTS volume, it simply mutes it. The volume of the music lowers down as...
Hello Community, Hello Spotify! This is my Problem: During a navigation with Google Maps, the TTS-Output always crashes when launching a song on spotify. It even does not lower the TTS volume, it si...
Regular
12610 Views
1 replies
0 likes
Its possible now to import music to Spotify Mobile? my friend gave me his account and i got that option
Its possible now to import music to Spotify Mobile? my friend gave me his account and i got that option 😮
Casual Listener
567 Views
1 replies
0 likes
Text to speech does not work when Spotify is playing music and any type of speaker or headset is attached, cord based or Bluetooth No issues when the sound goes through phone speakers. Tried with a Plantronics BT headset, a Bose mini soundlink (BT al...
Text to speech does not work when Spotify is playing music and any type of speaker or headset is attached, cord based or Bluetooth No issues when the sound goes through pho...
Regular
2486 Views
2 replies
0 likes
Die haben von meinem guthaben automatisch 10€ abgezogen. Aber es wurde nicht verlängert! Und meine 10€ guthaben ist auch nicht da
Die haben von meinem guthaben automatisch 10€ abgezogen. Aber es wurde nicht verlängert! Und meine 10€ guthaben ist auch nicht da
362 Views
0 replies
0 likes
On my galaxy s6 all of my music is greyed out. The only think that works is the radio but my music isn't greyed out on my computer. I also tried deleting my spotify then redownloading it and the music was still greyed out.
On my galaxy s6 all of my music is greyed out. The only think that works is the radio but my music isn't greyed out on my computer. I also tried deleting my spotify then redownloading it and the musi...
281 Views
0 replies
0 likes
Just recently the player changed appearance and the mini player is locked at the bottom off the app screen. When I tap it it open to full screen like it used to.How do I get rid of this?
Just recently the player changed appearance and the mini player is locked at the bottom off the app screen. When I tap it it open to full screen like it used to. How do I get rid of this?
384 Views
0 replies
0 likes
