Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
395396 Views
546 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Casual Listener
571 Views
3 replies
0 likes
Hello,Please excuse my english. My problem is, that if i press the pause-button when i'm in the lockscreen, or the left corner in the starting screen, of my Android-Phone (Samsung Galaxy S7) the app instantly shuts down and I have to open it again. W...
Hello, Please excuse my english. My problem is, that if i press the pause-button when i'm in the lockscreen, or the left corner in the starting screen, of my Android-Phone (Samsung Galaxy S7) the ap...
Community Legend
839 Views
3 replies
0 likes
I have a Xperia z5c, and when playing musikk there Would sometimes be a small clitch /gap at aprox 0,5 sec when sound is gone. Similar to the one you get when reciving a message . This only happens when using Spotify. I use offline playlist with WiFi...
I have a Xperia z5c, and when playing musikk there Would sometimes be a small clitch /gap at aprox 0,5 sec when sound is gone. Similar to the one you get when reciving a message . This only happens w...
Casual Listener
744 Views
2 replies
0 likes
I have purchased the .99 intro offer from Spotify Premium for 3 months. My CC was charged and I can't get the premium features to initiate.
I have purchased the .99 intro offer from Spotify Premium for 3 months. My CC was charged and I can't get the premium features to initiate.
231 Views
0 replies
0 likes
Hi,Yesterday evening it was there - on both my Android phone and tablet and this evening it is GONE! I can't:- see what's playing- see que- select device for Connect tried to restart and reinstall and clear cache, but nothing helps! Attached screensh...
Hi, Yesterday evening it was there - on both my Android phone and tablet and this evening it is GONE! I can't: - see what's playing - see que - select device for Connect tried t...
Roadie
3619 Views
1 replies
0 likes
For a few weeks now I have been having issues trying to bring up the radio part of the app. After opening the app, I click on the hamburger menu, select radio, and then all the app shows is an animated green loading circle but it never loads to anyth...
For a few weeks now I have been having issues trying to bring up the radio part of the app. After opening the app, I click on the hamburger menu, select radio, and then all the app shows is an animat...
Casual Listener
837 Views
5 replies
1 likes
I've downloaded my +10gb playlist to my micro SD and then I'll notice all the music disappears a day or so later??? I've done this a few times with the same results. Is there an expiration time that music can stay on a device?
I've downloaded my +10gb playlist to my micro SD and then I'll notice all the music disappears a day or so later??? I've done this a few times with the same results. Is there an expiration time that ...
240 Views
0 replies
0 likes
Hello community!I bought a cellphone in Colombia, with a Colombian data provider.Everyone use spotify, but I cannot download the app on my cellphone.Any help to fix this?Thanks in advance!
Hello community! I bought a cellphone in Colombia, with a Colombian data provider. Everyone use spotify, but I cannot download the app on my cellphone. Any help to fix this? Thanks in advan...
Community Legend
627 Views
6 replies
0 likes
I have frequently problems to connect to my chromecast stick. Sometimes the connection takes very long, 1-2 minutes, sometimes the connection fails completely. Sometimes the Cast icon is missing. When i start the google cast application everything wo...
I have frequently problems to connect to my chromecast stick. Sometimes the connection takes very long, 1-2 minutes, sometimes the connection fails completely. Sometimes the Cast icon is missing. Whe...
229 Views
0 replies
0 likes
I used a 3 month gift card 10 days ago but spotify doesn't sees it and i can't use my premium right now
I used a 3 month gift card 10 days ago but spotify doesn't sees it and i can't use my premium right now
Casual Listener
373 Views
2 replies
0 likes
Well ibought premium for 1 dolar 3 month (iwere in poland) and I bought it 10 minute ago my question is how much time ineed wait and what to do cuz when itry downlod the songs it tells me ineed to get premiumAnd idid it pls ansaer me guys what to do ...
Well ibought premium for 1 dolar 3 month (iwere in poland) and I bought it 10 minute ago my question is how much time ineed wait and what to do cuz when itry downlod the songs it tells me ineed to ge...
Community Legend
300 Views
1 replies
0 likes
I think it it ridiculous that mobile users (at least on Android) can't play their playlist without shuffle. We are paying customers after all.
I think it it ridiculous that mobile users (at least on Android) can't play their playlist without shuffle. We are paying customers after all.
Community Legend
1008 Views
2 replies
4 likes
Is there a way to put multiple songs (or all) in a playlist at once... On mobile? I've been searching for awhile, but have only found results for PC (which I don't have with me at the moment). I don't really feel like spending a couple hours putting ...
Is there a way to put multiple songs (or all) in a playlist at once... On mobile? I've been searching for awhile, but have only found results for PC (which I don't have with me at the moment). I don'...
Community Legend
356 Views
1 replies
0 likes
In my Galaxy S7 Edge, I've selected storage location to SD card, and it is confirmed that it is selected, but the app continues to use a huge amount of storage on the internal memory of the phone, as it is saving the downloaded songs on both SD card ...
In my Galaxy S7 Edge, I've selected storage location to SD card, and it is confirmed that it is selected, but the app continues to use a huge amount of storage on the internal memory of the phone, as...
Community Legend
362 Views
1 replies
0 likes
I don't really know what to say about this one, except to explain my issue. I went to play an album from Tori Amos (Boys for Pele) the other day. The first few songs played just fine, but the fourth track "Professional Widow" started, and it was some...
I don't really know what to say about this one, except to explain my issue. I went to play an album from Tori Amos (Boys for Pele) the other day. The first few songs played just fine, but the fourt...
Community Legend
3259 Views
7 replies
2 likes
why do all my saved and downloaded songs get away as if I had not premium? have to download all the albums again
why do all my saved and downloaded songs get away as if I had not premium? have to download all the albums again
260 Views
0 replies
0 likes
Hi,I have an american Spotify Premium account yet I live abroad in a non-Spotify country.I have managed to download the Spotify app from the link you supplied and everything works great except for Android Auto.Android Auto only recognizes apps downlo...
Hi, I have an american Spotify Premium account yet I live abroad in a non-Spotify country. I have managed to download the Spotify app from the link you supplied and everything works great except fo...
383 Views
0 replies
0 likes
Hello i have just switched from a iphone 7 to a s7. I have already had a look to try and find a solution to the very low volume on bluetooth devices. Can somone please help i have tried everything i can but the volume is so low i have beats solo 3 th...
Hello i have just switched from a iphone 7 to a s7. I have already had a look to try and find a solution to the very low volume on bluetooth devices. Can somone please help i have tried everything i ...
Casual Listener
413 Views
2 replies
0 likes
Re-installed android app to fix some connection issues. Now there is no way to log out or change preferences. I am logged into my premium account. I am currently on Android 6.1
Re-installed android app to fix some connection issues. Now there is no way to log out or change preferences. I am logged into my premium account. I am currently on Android 6.1
Community Legend
770 Views
5 replies
0 likes
Hi, The search function on my spotify app often doesn't work.I don't have any wifi-problems, i have updated the app, tried re-installing it, etc. I also have plenty of space on my phone so that can't be the issue either. Any idea how i can fix this? ...
Hi, The search function on my spotify app often doesn't work. I don't have any wifi-problems, i have updated the app, tried re-installing it, etc. I also have plenty of space on my phone so t...
Roadie
294 Views
1 replies
0 likes
