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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111322 Views

26 replies

3 likes

  • 111322 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223928 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223928 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581183 Views

79 replies

3 likes

  • 581183 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478446 Views

577 replies

40 likes

Account
Free
  • 478446 Views
  • 577 replies
  • 40 likes

Solved!! Can't update Spotify

Because of education I started living in another country but the problem is I in Croatia Spotify is not available in the Google Play and because of that I can't manage to update Spotify almost for 3 months. It crashes constantly. Is there any solutio...

Casual Listener

Because of education I started living in another country but the problem is I in Croatia Spotify is not available in the Google  Play and because of that I can't manage to update Spotify almost ...

BauerTR

Casual Listener

825 Views

2 replies

0 likes

  • 825 Views
  • 2 replies
  • 0 likes

Spotify don't let me chose where to store data

My phone is a BLU Life Pure XL, aka Gionee E7, Android 4.4 KitKat, 32GB internal memory without SD Card slot, Spotify version 6.9.0.1212 armV7.The problem is that my phone memory is divided into two parts as the pics show and the Spotify app don't le...

Casual Listener

My phone is a BLU Life Pure XL, aka Gionee E7, Android 4.4 KitKat, 32GB internal memory without SD Card slot, Spotify version 6.9.0.1212 armV7. The problem is that my phone memory is divided into ...

Hugomattar

Casual Listener

1086 Views

5 replies

0 likes

  • 1086 Views
  • 5 replies
  • 0 likes

Solved!! Can't search in my own playlist

I have a problem with just searching in my own playlist, whenever I search for an song, it is always searching in all Spotify's songs, and not just in my playlist. And I would love to be able to search only in my playlist. And then I also want hear a...

Casual Listener

I have a problem with just searching in my own playlist, whenever I search for an song, it is always searching in all Spotify's songs, and not just in my playlist. And I would love to be able to sear...

timmyjy

Newbie

36272 Views

22 replies

4 likes

  • 36272 Views
  • 22 replies
  • 4 likes

3 Monate für 99 cent mit paysafe. (Fail)

Ich wollte 3 Monate premium für 99cent kaufen und musste 9,99 im Voraus zahlen. Habe allerdings nur einen bekommen bitte Aufklärung. E-Mail: [email protected]

Newbie

Ich wollte 3 Monate premium für 99cent kaufen und musste 9,99 im Voraus zahlen. Habe allerdings nur einen bekommen bitte Aufklärung. E-Mail: [email protected]

Nico

Community Legend

905 Views

1 replies

0 likes

  • 905 Views
  • 1 replies
  • 0 likes

Playlist custom sort

HiIs there some way to custom sort the list of playlists? Right now it seems they sort by most recently created. However I have frequently played playlists that are down at the bottom of the list and I need to scroll all the way down to get to them. ...

Music Fan

Hi Is there some way to custom sort the list of playlists? Right now it seems they sort by most recently created. However I have frequently played playlists that are down at the bottom of the list a...

davegball

Music Fan

2093 Views

2 replies

0 likes

  • 2093 Views
  • 2 replies
  • 0 likes

tablet problem

hi everyne. i am premium user. i have account on phone and tablet. i want to discover musics on my tablet online and save to my phone for offline mode. i dont want to download musics on tablet. how can i do it? Ps: sorry for my bad english ^^

Newbie

hi everyne. i am premium user. i have account on phone and tablet. i want to discover musics on my tablet online and save to my phone for offline mode. i dont want to download musics on tablet. how c...

Joe

Community Legend

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Mtel user have issues connecting to Spotify apps

I'm a Mtel user from Bulgaria and since the middle of last week I'm not able to connect to your applications both on Android and on my PC. When I gave them a call they told that as per your agreement I need to contact you.

Casual Listener

I'm a Mtel user from Bulgaria and since the middle of last week I'm not able to connect to your applications both on Android and on my PC. When I gave them a call they told that as per your agreement...

VassySt

Casual Listener

553 Views

2 replies

0 likes

  • 553 Views
  • 2 replies
  • 0 likes

Conflicting data storage setting?

My settings from Spotify say data is stored on SD card yet Android says it is filling up internal storage.From settings, storage on Android it tells me Spotify is taking up almost 6GB of space and gives me the option to clear the data, removing my do...

Casual Listener

My settings from Spotify say data is stored on SD card yet Android says it is filling up internal storage. From settings, storage on Android it tells me Spotify is taking up almost 6GB of space an...

Joe

Community Legend

612 Views

2 replies

0 likes

  • 612 Views
  • 2 replies
  • 0 likes

Nav bar instead of the hamburger menu

How do i get the new design of spotify? with the nav button down below instead of the hamburger menu.i've get version 7.0.0.1371 armV7 on android 6.0.1 Oneplus 3 and live in the Netherlands.Mine Nexus 7 (2013) does also have the old version.A friend ...

Newbie

How do i get the new design of spotify? with the nav button down below instead of the hamburger menu. i've get version 7.0.0.1371 armV7 on android 6.0.1 Oneplus 3 and live in the Netherlands. Mine ...

Joe

Community Legend

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
  • 0 likes

Find downloaded songs that were in a playlist

I follow a playlist and I had downloaded all the songs, then they changed the songs in the playlist but I would like to find those songs still!Please help?!

Newbie

I follow a playlist and I had downloaded all the songs, then they changed the songs in the playlist but I would like to find those songs still! Please help?!

Joe

Community Legend

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Verbindungsabbrüche mit Chromecast

Hallo zusammen,ich nutze Spotify gemeinsam mit meiner Frau über einen Spotify Premium Account auf 2 Smartphone's. (htc one m8s)2 Szenarien bringen die Verbindung zum Chromecast zum Abbruch, oder die Spotify App hängt sich auf.1. Ich wische an Handy e...

Newbie

Hallo zusammen, ich nutze Spotify gemeinsam mit meiner Frau über einen Spotify Premium Account auf 2 Smartphone's. (htc one m8s) 2 Szenarien bringen die Verbindung zum Chromecast zum Abbruch, oder ...

pierreleroi

Newbie

1643 Views

1 replies

1 likes

  • 1643 Views
  • 1 replies
  • 1 likes

Spotify keeps stopping after switching to Premium

After I started premium 2 days ago, I noticed that my Spotify tends to stop playing after about 2 songs. I need to log into my phone and press play to get the playlist going again. Conversely when I was using the free version, there was no such issue...

Newbie

After I started premium 2 days ago, I noticed that my Spotify tends to stop playing after about 2 songs. I need to log into my phone and press play to get the playlist going again. Conversely when I ...

itu_

Community Legend

462 Views

2 replies

0 likes

  • 462 Views
  • 2 replies
  • 0 likes

Song cuts off

I just got premium spotify but everytime i try to play a song I've downloaded whether connected to internet or not the song cuts off after 30seconds?? if anyone could help me I would really appreciate it!!

Newbie

I just got premium spotify but everytime i try to play a song I've downloaded whether connected to internet or not the song cuts off after 30seconds?? if anyone could help me I would really appreciat...

Nico

Community Legend

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

Saving to SD CARD

I have a problem, Spotify keeps saving songs to internal memory even though there's much more free space on the SD Card I've tried every solution I found on the Internet and nothing works, also I have no option to chose download destination in the ap...

Casual Listener

I have a problem, Spotify keeps saving songs to internal memory even though there's much more free space on the SD Card I've tried every solution I found on the Internet and nothing works, also I hav...

Sobannn

Casual Listener

641 Views

4 replies

0 likes

  • 641 Views
  • 4 replies
  • 0 likes

Music not available on my phone but available on my laptop ?

I don't know how to fix this problem.I uploaded music that I had for many years on my laptop to my Spotify account. I made a private album with all of it and I can listen to it on my pc, but as soon as I am on my mobile phone, it is unavaible. I trie...

Newbie

I don't know how to fix this problem. I uploaded music that I had for many years on my laptop to my Spotify account. I made a private album with all of it and I can listen to it on my pc, but as soo...

Joe

Community Legend

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes

Cannot play playlist?

I tried to play only the Christmas songs 100 list that I found, but it starts playing and then moves on to something else that is random.

Newbie

I tried to play only the Christmas songs 100 list that I found, but it starts playing and then moves on to something else that is random.

283 Views

0 replies

0 likes

  • 283 Views
  • 0 replies
  • 0 likes

Problemas com login premium family

Assinei uma conta Premium Family, mas não tenho acesso. Foi descontado do meu cartão, mas não tenho acesso à conta. Como posse resolver? Já desliguei da conta e entrei novamente, mas não adianta.

Newbie

Assinei uma conta Premium Family, mas não tenho acesso. Foi descontado do meu cartão, mas não tenho acesso à conta. Como posse resolver? Já desliguei da conta e entrei novamente, mas não adianta.

234 Views

0 replies

0 likes

  • 234 Views
  • 0 replies
  • 0 likes

Can't download songs for offline

I had Spotify for some time now, but today I can't download any more songs for my Spotify it just keeps on saying enable cellular download but I've already done it, I decided to reinstall the app but it became worse because now I can't download any o...

Casual Listener

I had Spotify for some time now, but today I can't download any more songs for my Spotify it just keeps on saying enable cellular download but I've already done it, I decided to reinstall the app but...

277 Views

0 replies

0 likes

  • 277 Views
  • 0 replies
  • 0 likes

Sin menu "tu biblioteca"

Hola que tal.Resulta que agregue a un familiar a la cuenta para que obtenga premium, pero ocurre que no tiene el menú "tu biblioteca".Solamente dice "tu" y llega a mostrar playlist y favoritos, faltando la opción de canciones, tu daily mix, entre otr...

Newbie

Hola que tal. Resulta que agregue a un familiar a la cuenta para que obtenga premium, pero ocurre que no tiene el menú "tu biblioteca". Solamente dice "tu" y llega a mostrar playlist y favoritos, f...

390 Views

0 replies

0 likes

  • 390 Views
  • 0 replies
  • 0 likes

Where did my thumbed-up radio tracks go?

The first time I tried Radio, the app said I had a new radio playlist of all the tracks I thumbed up. However, now it's nowhere to be found on either my android app OR my Mac Spotify Web Player! Help! Where did my thumbed-up tracks playlist go??

Casual Listener

The first time I tried Radio, the app said I had a new radio playlist of all the tracks I thumbed up. However, now it's nowhere to be found on either my android app OR my Mac Spotify Web Player! Help...

Yrrah1

Gig Goer

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes