Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Thrinkxs

Visitor

409838 Views

554 replies

37 likes

Account
Free
  • 409838 Views
  • 554 replies
  • 37 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8934 Views

0 replies

7 likes

  • 8934 Views
  • 0 replies
  • 7 likes

Android spotify connect not working for DENON Heos

I have Spotify Android vs 5.8.0.1029 armV7 (release date 21-7-2016). I can no longer connect to my Denon Heos 7 and Heos 1. I have tried to switch off and on both devices, restarted my Android phone and switched off and on my wifi router. Problem per...

Newbie

I have Spotify Android vs 5.8.0.1029 armV7 (release date 21-7-2016). I can no longer connect to my Denon Heos 7 and Heos 1. I have tried to switch off and on both devices, restarted my Android phone ...

elizas

Newbie

986 Views

1 replies

1 likes

  • 986 Views
  • 1 replies
  • 1 likes

Why is my menu bar still on the left

version 7.0.0.1369android 4.2.2 No bottom bar. Why?  

Casual Listener

version 7.0.0.1369 android 4.2.2   No bottom bar. Why?    

River1910

Casual Listener

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

3 problems with the app right now

1.) It is not possible to change the position in a playlist. I do not want to start the play and then change the order. I want to arrange the playlist in the app. And here is why: You may or may not have heard that playlists or mixtapes as I sometime...

Music Fan

1.) It is not possible to change the position in a playlist. I do not want to start the play and then change the order. I want to arrange the playlist in the app. And here is why: You may or may not ...

ArcticMe

Music Fan

1053 Views

3 replies

1 likes

Android
  • 1053 Views
  • 3 replies
  • 1 likes

Offline with full wifi

I don't know why but my Spotify is always offline although i have full wifi. This happens only at home on my wifi (when i use data or another wifi it works good). I tried to restart the wifi router, delete & download app again, clear app data. Nothin...

Visitor

I don't know why but my Spotify is always offline although i have full wifi. This happens only at home on my wifi (when i use data or another wifi it works good). I tried to restart the wifi router, ...

Catee

Community Legend

1131 Views

8 replies

0 likes

  • 1131 Views
  • 8 replies
  • 0 likes

Message.

I fixed my problem, To all my community that helped me solve my problem. Thank you so much you're replys did help thanks once again community friends....

Regular

I fixed my problem, To all my community that helped me solve my problem. Thank you so much you're replys did help thanks once again community friends....

Bittencourt

Spotify Star

407 Views

1 replies

1 likes

  • 407 Views
  • 1 replies
  • 1 likes

All my Songs are gone (online and offline) from cell phone

Today, out of nowhere, all my songs (most of them just online) disappeared from my saved songs! But only in my cell phone, because when I log in with my computer they are there! What happend?My phone is a Moto G third generation.

Newbie

Today, out of nowhere, all my songs (most of them just online) disappeared from my saved songs! But only in my cell phone, because when I log in with my computer they are there!   What happend...

Joe

Community Legend

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

Turn off Equalizer on a Samsung device

I can not turn off Equalizer from my Samsung device . Equalizer disrupts the sound and this is very annoying . Help me please :))

Casual Listener

I can not turn off Equalizer from my Samsung device . Equalizer disrupts the sound and this is very annoying . Help me please :))

Joe

Community Legend

14570 Views

3 replies

1 likes

  • 14570 Views
  • 3 replies
  • 1 likes

Crashing and Freezing constantly, flashing playlists

I am using the app on my Samsung galaxy s7. For about a week if i search for something in a playlist that search will keep flashing up even after ive deleted it until it eventually crashes. This bug does not carry across playlists.After the recent up...

Newbie

I am using the app on my Samsung galaxy s7. For about a week if i search for something in a playlist that search will keep flashing up even after ive deleted it until it eventually crashes. This bug ...

Joe

Community Legend

570 Views

1 replies

0 likes

  • 570 Views
  • 1 replies
  • 0 likes

Solved!! App stops as soon as I try to play a song.

I have a zte zmax. I downloaded the app this morning, signed up, everything normal. As soon as I tried to stream the app just stops and closes out. I tried to uninstall, & installed it again but it didn't work. Restarted the device and nothing. Any s...

Casual Listener

I have a zte zmax. I downloaded the app this morning, signed up, everything normal. As soon as I tried to stream the app just stops and closes out. I tried to uninstall, & installed it again but ...

Joe

Community Legend

1004 Views

4 replies

0 likes

  • 1004 Views
  • 4 replies
  • 0 likes

Solved!! Help! They are always "downloading" my songs.

Hi, my name's Brandon.I have a problem, recently I downloaded different "playlist". I chose to be downloaded in the "SD". The internal memory of my Samsung is 5 GB, therefore it is not possible to download my songs there. The problem is that when I f...

Casual Listener

Hi, my name's Brandon. I have a problem, recently I downloaded different "playlist". I chose to be downloaded in the "SD". The internal memory of my Samsung is 5 GB, therefore it is not possible to ...

Braan20

Casual Listener

1741 Views

6 replies

0 likes

  • 1741 Views
  • 6 replies
  • 0 likes

Android App Stops Playing After a Few Songs...

I'm a premium user... I have playlists downloaded and streamed... I press play on a list containing hundreds of songs both downloaded and streamed... after a few songs the music stops. I look at the app and it's blank or a song will show but the forw...

Regular

I'm a premium user... I have playlists downloaded and streamed... I press play on a list containing hundreds of songs both downloaded and streamed... after a few songs the music stops.  I look a...

Joe

Community Legend

7306 Views

19 replies

0 likes

  • 7306 Views
  • 19 replies
  • 0 likes

Note 3 drop down menu

Hey everyone, I'm having some issues with spotify I'm unable to correct. The drop down menu has turned into a giant blocky box with minimal information compared to the sizing. I've seen the new build of spotify on my desk partner's Pixel and wonderin...

Newbie

Hey everyone, I'm having some issues with spotify I'm unable to correct. The drop down menu has turned into a giant blocky box with minimal information compared to the sizing. I've seen the new build...

448 Views

0 replies

0 likes

  • 448 Views
  • 0 replies
  • 0 likes

Solved!! Messages

I'm having trouble with my subscription, I went premium right after I received ano email saying that I can go premium for 3 months for $0.99. I subscribe to the premium and I have proof I got my receipt, in my account it says I have premium. I'm get ...

Regular

I'm having trouble with my subscription, I went premium right after I received ano email saying that I can go premium for 3 months for $0.99. I subscribe to the premium and I have proof I got my rece...

Joe

Community Legend

666 Views

2 replies

0 likes

  • 666 Views
  • 2 replies
  • 0 likes

Discovery Weekly HELP

My discovery weekly has disappeared, second time this has happened.Last time it was recreated manually by staff.

Visitor

My discovery weekly has disappeared, second time this has happened. Last time it was recreated manually by staff.

245 Views

0 replies

0 likes

  • 245 Views
  • 0 replies
  • 0 likes

Spotify not playing sound

I was playing spotify in the car this morning and got a phone call. afterwards spotify stopped playing sound but it showed the song was still playing. deleted and reinstalled- didn't work. whenever I paused the song too it would always jump back to t...

Newbie

I was playing spotify in the car this morning and got a phone call. afterwards spotify stopped playing sound but it showed the song was still playing. deleted and reinstalled- didn't work. whenever I...

235 Views

0 replies

0 likes

  • 235 Views
  • 0 replies
  • 0 likes

Discovery Weekly playlist is Descubrimiento semenal now

I opened up spotify and looked for discovery weekly playlist. I couldn't find it, but I discovered that the playlist name is in spanish now. Why is this happening? How do I change it back to English? I've tried changing languages, logging out of all ...

Newbie

I opened up spotify and looked for discovery weekly playlist.  I couldn't find it, but I discovered that the playlist name is in spanish now.   Why is this happening?   How do I ch...

290 Views

0 replies

1 likes

  • 290 Views
  • 0 replies
  • 1 likes

Solved!! Cancelling subscription

I have recently changed my phone from an Android galaxy s3 to an s7edge. I transfered my data and apps from old to new phone. On checking my Spotify play lists and saved music I found they didn't transfer.I then decided to to contact Spotify, on acce...

Visitor

I have recently changed my phone from an Android galaxy s3 to an s7edge. I transfered my data and apps from old to new phone. On checking my Spotify play lists and saved music I found they didn't tra...

user-removed

Not applicable

682 Views

2 replies

0 likes

  • 682 Views
  • 2 replies
  • 0 likes

[Android] Didn't get new design update

Hi, the past week i saw all my friends with the new spotify redesign (The one that haves the tabs at the bottom) and i'm not getting it. I did have an update this morning, hoping to be that one, but nope. How can i get it? This morning update was 7.0...

Newbie

Hi, the past week i saw all my friends with the new spotify redesign (The one that haves the tabs at the bottom) and i'm not getting it.   I did have an update this morning, hoping to be that ...

Joe

Community Legend

1136 Views

1 replies

0 likes

Android
new
Update
  • 1136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo mudar de musica com a tela bloquada

Tenho um Xperia z3 android 6.0.1 e quando a tela está bloqueada não consigo mudar de musica. Alguma solução para esse problema, ou é normal essa limitação?

Casual Listener

Tenho um Xperia z3 android 6.0.1 e quando a tela está bloqueada não consigo mudar de musica. Alguma solução para esse problema, ou é normal essa limitação?

tiagotheiss

Newbie

1621 Views

2 replies

1 likes

  • 1621 Views
  • 2 replies
  • 1 likes

Payament

I made payment via Bank transfer, i already received the receipt confirmation email, but my accoount allows free

Casual Listener

I made payment via Bank transfer, i already received the receipt confirmation email, but my accoount allows free

alanbessa

Music Fan

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes