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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Not applicable

386367 Views

544 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8010 Views

0 replies

7 likes

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Solved!! Messages

I'm having trouble with my subscription, I went premium right after I received ano email saying that I can go premium for 3 months for $0.99. I subscribe to the premium and I have proof I got my receipt, in my account it says I have premium. I'm get ...

Regular

I'm having trouble with my subscription, I went premium right after I received ano email saying that I can go premium for 3 months for $0.99. I subscribe to the premium and I have proof I got my rece...

Joe

Community Legend

631 Views

2 replies

0 likes

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Discovery Weekly HELP

My discovery weekly has disappeared, second time this has happened.Last time it was recreated manually by staff.

Visitor

My discovery weekly has disappeared, second time this has happened. Last time it was recreated manually by staff.

235 Views

0 replies

0 likes

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Spotify not playing sound

I was playing spotify in the car this morning and got a phone call. afterwards spotify stopped playing sound but it showed the song was still playing. deleted and reinstalled- didn't work. whenever I paused the song too it would always jump back to t...

Newbie

I was playing spotify in the car this morning and got a phone call. afterwards spotify stopped playing sound but it showed the song was still playing. deleted and reinstalled- didn't work. whenever I...

226 Views

0 replies

0 likes

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Discovery Weekly playlist is Descubrimiento semenal now

I opened up spotify and looked for discovery weekly playlist. I couldn't find it, but I discovered that the playlist name is in spanish now. Why is this happening? How do I change it back to English? I've tried changing languages, logging out of all ...

Newbie

I opened up spotify and looked for discovery weekly playlist.  I couldn't find it, but I discovered that the playlist name is in spanish now.   Why is this happening?   How do I ch...

282 Views

0 replies

1 likes

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Solved!! Cancelling subscription

I have recently changed my phone from an Android galaxy s3 to an s7edge. I transfered my data and apps from old to new phone. On checking my Spotify play lists and saved music I found they didn't transfer.I then decided to to contact Spotify, on acce...

Visitor

I have recently changed my phone from an Android galaxy s3 to an s7edge. I transfered my data and apps from old to new phone. On checking my Spotify play lists and saved music I found they didn't tra...

user-removed

Not applicable

657 Views

2 replies

0 likes

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[Android] Didn't get new design update

Hi, the past week i saw all my friends with the new spotify redesign (The one that haves the tabs at the bottom) and i'm not getting it. I did have an update this morning, hoping to be that one, but nope. How can i get it? This morning update was 7.0...

Newbie

Hi, the past week i saw all my friends with the new spotify redesign (The one that haves the tabs at the bottom) and i'm not getting it.   I did have an update this morning, hoping to be that ...

Joe

Community Legend

1119 Views

1 replies

0 likes

Android
new
Update
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Superuser Contribution Não consigo mudar de musica com a tela bloquada

Tenho um Xperia z3 android 6.0.1 e quando a tela está bloqueada não consigo mudar de musica. Alguma solução para esse problema, ou é normal essa limitação?

Casual Listener

Tenho um Xperia z3 android 6.0.1 e quando a tela está bloqueada não consigo mudar de musica. Alguma solução para esse problema, ou é normal essa limitação?

tiagotheiss

Newbie

1578 Views

2 replies

1 likes

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Payament

I made payment via Bank transfer, i already received the receipt confirmation email, but my accoount allows free

Casual Listener

I made payment via Bank transfer, i already received the receipt confirmation email, but my accoount allows free

alanbessa

Music Fan

370 Views

1 replies

0 likes

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No possibility to change saving options on Samsung Tablet

Hey, on my smartphone I can choose between Device Storage and SD card, like in this article: https://support.spotify.com/us/using_spotify/search_play/save-to-sd-card/?ref=related But on my samsung Galaxy tab A there isn't a storage option, so i can't...

Newbie

Hey,   on my smartphone I can choose between Device Storage and SD card, like in this article: https://support.spotify.com/us/using_spotify/search_play/save-to-sd-card/?ref=related &nbsp...

Joe

Community Legend

366 Views

1 replies

0 likes

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  • 1 replies
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Spotify with 3G Vodafone

Hello, on my LG g3 spotify won't work with 3G bit only with WiFi. I tried to change apn, do a clean installation of the app but nothing changed. I al using android 6.0.1, please help me.

Newbie

Hello, on my LG g3 spotify won't work with 3G bit only with WiFi. I tried to change apn, do a clean installation of the app but nothing changed. I al using android 6.0.1, please help me.

257 Views

0 replies

0 likes

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[Android] Share token between devices

I'm working in a startup where we are developing a system composed of two devices, one without screen but with audio output and the other device with screen but without audio output.We would like to use Android SDK to access Spotify service but we ne...

Newbie

I'm working in a startup where we are developing a system composed of two devices, one without screen but with audio output and the other device with screen but without audio output. We would like t...

Joe

Community Legend

374 Views

1 replies

0 likes

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  • 0 likes

connect to a device

Just got spotify and purchased premium It gives me no option to connect to a device in the now playing bar. I want to bluetooth to my yamaha reciever and have no option to connect to it. Help please? Thankyou

Newbie

Just got spotify and purchased premium  It gives me no option to connect to a device in the now playing bar. I want to bluetooth to my yamaha reciever and have no option to connect to it. Help p...

kurtd

Music Fan

332 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Some Saved Music Not Playing

Old downloads are fine. But recently downloaded ones, succesfully saves but when playing offline, they are not complete. So the music stops in the middle part. Not all songs do this but yeah, some recent ones do. Whats the fix? I dont want to redownl...

Casual Listener

Old downloads are fine. But recently downloaded ones, succesfully saves but when playing offline, they are not complete. So the music stops in the middle part. Not all songs do this but yeah, some re...

Rojh

Casual Listener

329 Views

2 replies

0 likes

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[Android][Other] Capa do álbum na tela de bloqueio.

Não visualizo mais as capas dos álbuns com a música tecoando na tela de bloqueio do Android 6.0.1.O que fazer??

Newbie

Não visualizo mais as capas dos álbuns com a música tecoando na tela de bloqueio do Android 6.0.1. O que fazer??

felippeal

Newbie

903 Views

1 replies

0 likes

Android
Other
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No option to save music on SD card v6.9.0.1212

As I can't downgrade the app, I'd like to ask for that function to be added again....or is there another solution ?

Casual Listener

As I can't downgrade the app, I'd like to ask for that function to be added again. ...or is there another solution ?

castrillon7

Casual Listener

398 Views

2 replies

0 likes

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Solved!! Where is my equalizer?

I don't now how to find my equalizer.

Casual Listener

I don't now how to find my equalizer.

Wintex

Casual Listener

2460 Views

4 replies

0 likes

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  • 4 replies
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wont clear cache or saved data even after going through all process

i have tried three times to clear my cache and saved data just through the setting on the app. then i tried through my phone app settings. then i uninstalled and restarted my phone. all times i log back in to the app and everything is still there. my...

Newbie

i have tried three times to clear my cache and saved data just through the setting on the app. then i tried through my phone app settings. then i uninstalled and restarted my phone. all times i log b...

Joe

Community Legend

642 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Pause button problem

Hello,Please excuse my english. My problem is, that if i press the pause-button when i'm in the lockscreen, or the left corner in the starting screen, of my Android-Phone (Samsung Galaxy S7) the app instantly shuts down and I have to open it again. W...

Casual Listener

Hello, Please excuse my english. My problem is, that if i press the pause-button when i'm in the lockscreen, or the left corner in the starting screen, of my Android-Phone (Samsung Galaxy S7) the ap...

Joe

Community Legend

814 Views

3 replies

0 likes

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  • 3 replies
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Music gap or glitch when playing

I have a Xperia z5c, and when playing musikk there Would sometimes be a small clitch /gap at aprox 0,5 sec when sound is gone. Similar to the one you get when reciving a message . This only happens when using Spotify. I use offline playlist with WiFi...

Casual Listener

I have a Xperia z5c, and when playing musikk there Would sometimes be a small clitch /gap at aprox 0,5 sec when sound is gone. Similar to the one you get when reciving a message . This only happens w...

gassolini

Casual Listener

731 Views

2 replies

0 likes

  • 731 Views
  • 2 replies
  • 0 likes