Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 852092 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 852092 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 17666 Views
  • 3 replies
  • 0 likes
  • 17666 Views
  • 3 replies
  • 0 likes

I can't add offline devices to my account

I removed all my offline devices to try and get my PC and android to sync, now after reinstalling the apps and logging back in they are not showing up on my account and there is no option to add devices. Spotify help isn't giving me any answers. I ca...

  • Casual Listener
  • I removed all my offline devices to try and get my PC and android to sync, now after reinstalling the apps and logging back in they are not showing up on my account and there is no option to add devi...
  • mzdebra666
  • Newbie
  • 262 Views
  • 2 replies
  • 2 likes
  • 262 Views
  • 2 replies
  • 2 likes

Start a playlist with a specific song

I don't get it. I really don't get it. How can i start a playlist not with a shuffle button but with a song choosen by the upper search bar? Thank you and kind regards

  • Regular
  • I don't get it. I really don't get it.   How can i start a playlist not with a shuffle button but with a song choosen by the upper search bar?   Thank you and kind regards
  • Bäär
  • Regular
  • 1173 Views
  • 3 replies
  • 0 likes
  • Playlist
    song
    start
  • 1173 Views
  • 3 replies
  • 0 likes

Account invalid after family upgrade

Hello,I had a Premium account for spotify just yesterday, Today i tried to sign in with Facebook but it failed.. About two weeks ago we signed up at spotify as a Family cuz it was cheaper. I registered my old spotify account to it that already had a ...

  • Newbie
  • Hello, I had a Premium account for spotify just yesterday, Today i tried to sign in with Facebook but it failed.. About two weeks ago we signed up at spotify as a Family cuz it was cheaper. I regist...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Spotify Crashes after Downloading (Solved)

I bought the premium 2 weeks ago and tried to download my playlists, because of not enough space, ı had to transfer the files to sd card. But, after all of the files transfers to the sd card, i cant open spotify and it crashes. I tried to redownload ...

  • Newbie
  • I bought the premium 2 weeks ago and tried to download my playlists, because of not enough space, ı had to transfer the files to sd card. But, after all of the files transfers to the sd card, i cant ...
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

Dowloaded music in sd card not avaiable offline

Hi, I downloaded music in my sd card, but they aren't available offline. It doens't even appear the green set next the playlists to show it has been downloaded. Can anyone help me? It was working just fine without the sd card, and using the phone's m...

  • Casual Listener
  • Hi, I downloaded music in my sd card, but they aren't available offline. It doens't even appear the green set next the playlists to show it has been downloaded. Can anyone help me? It was working jus...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Won't download songs over 4G

So I wanted to add 8 new songs to my list. But the WiFi is very slow. I wanted to do it over the 4G. But it won't download. I already turned on the download over mobile, but is still says that I need to turn in on... I already reinstalled Spotify and...

  • Newbie
  • So I wanted to add 8 new songs to my list. But the WiFi is very slow. I wanted to do it over the 4G. But it won't download. I already turned on the download over mobile, but is still says that I need...
  • 851 Views
  • 0 replies
  • 0 likes
  • 4G
    Download
  • 851 Views
  • 0 replies
  • 0 likes

Solved!! Gapless playback not working.

When listening to a gapless album on Premium there is a jump between tracks and also the volume auto adjusts. Any way to stop this from happening? I have toggled 'gapless playback' under Settings. Samsung S5 Android app.

  • Visitor
  • When listening to a gapless album on Premium there is a jump between tracks and also the volume auto adjusts. Any way to stop this from happening? I have toggled 'gapless playback' under Settings. Sa...
  • user-removed
  • Not applicable
  • 7910 Views
  • 2 replies
  • 0 likes
  • 7910 Views
  • 2 replies
  • 0 likes

Song wont skip to next song while listening a list

If i play a list of something, everytime that a song finishes, i have tu unlock my note 4 and press start again in the next song, because it doesnt start automatically. I have tried to change the cache location to my internal storage, i have reinstal...

  • Casual Listener
  • If i play a list of something, everytime that a song finishes, i have tu unlock my note 4 and press start again in the next song, because it doesnt start automatically. I have tried to change the cac...
  • romanturbo
  • Casual Listener
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Can't download a song

I have a local file song and I had it on offline mode but now it's taking for ever to download I got plenty of storage and it's 1 song it also just says waiting to download

  • Newbie
  • I have a local file song and I had it on offline mode but now it's taking for ever to download I got plenty of storage and it's 1 song it also just says waiting to download
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

Downloaded playlists disappear when I restart my s7 edge but storage folder still exists

Hello,I've been having this persistent problem for a few weeks now. I've been reading the posts here, but none seem to fit my problem.I'm using a Samsung s7 edge, which has not been modified in any way. As such, the storage is divided into internal a...

  • Newbie
  • Hello, I've been having this persistent problem for a few weeks now. I've been reading the posts here, but none seem to fit my problem. I'm using a Samsung s7 edge, which has not been modified ...
  • 154 Views
  • 0 replies
  • 2 likes
  • 154 Views
  • 0 replies
  • 2 likes

Cell service......

So this is probably a stupid question, but I don't claim to be tech savvy. I'm going on a trip this weekend, into mountains where there is no cell service. Can I still access my Playlist and listen to it under these circumstances? I'm not quite sure ...

  • Newbie
  • So this is probably a stupid question, but I don't claim to be tech savvy. I'm going on a trip this weekend, into mountains where there is no cell service. Can I still access my Playlist and listen t...
  • 99 Views
  • 0 replies
  • 0 likes
  • 99 Views
  • 0 replies
  • 0 likes

Music in SD card

Hi, i read the music can download in sd card, i found how do it but i dont found the option in setting, in others i dont have this posibility, my cell phone is motorola moto g3, sorry for my english

  • Casual Listener
  • Hi, i read the music can download in sd card, i found how do it but i dont found the option in setting, in others i dont have this posibility, my cell phone is motorola moto g3, sorry for my english
  • Bittencourt
  • Spotify Star
  • 334 Views
  • 3 replies
  • 0 likes
  • Account
  • 334 Views
  • 3 replies
  • 0 likes

Sharing Songs with Non-Facebook Users

Hi all,I've seen previous posts on this topic suggesting that I must be following the non-facebook user and they must be following me, and suggesting that I reinstall the app. I've done both, but my friend's spotify username is still not being recogn...

  • Newbie
  • Hi all, I've seen previous posts on this topic suggesting that I must be following the non-facebook user and they must be following me, and suggesting that I reinstall the app. I've done both, but m...
  • osornios
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Solved!! Spotify crashing - clean reinstalling doesn't help

Hi there, I have a galaxy s4 and a spotify premium subscription,A few days ago my spotify version was updated, and since then everytime I try to navigate to any playlist or any selection from the main screen - the app crashes. The only way it works i...

  • Regular
  • Hi there,   I have a galaxy s4 and a spotify premium subscription, A few days ago my spotify version was updated, and since then everytime I try to navigate to any playlist or any selection f...
  • user-removed
  • Not applicable
  • 1073 Views
  • 10 replies
  • 0 likes
  • 1073 Views
  • 10 replies
  • 0 likes

Aktiflestirme sorubnu

Vodafone araciligi ile aktiflestirme sorunu yasiyorum nasil duzeltilir

  • Newbie
  • Vodafone araciligi ile aktiflestirme sorunu yasiyorum nasil duzeltilir
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

how do I use or get into new party mode or use this new feature?

So Ihit browse then find party in genres but all I see are playlists. It would be nice if when Spotify puts out a new feature they explain how to use it.I want to start that do streaming party songs then hit that cool adjust to slower songs or faster...

  • Casual Listener
  • So Ihit browse then find party in genres but all I see are playlists. It would be nice if when Spotify puts out a new feature they explain how to use it. I want to start that do streaming party song...
  • assennato
  • Newbie
  • 8185 Views
  • 9 replies
  • 4 likes
  • 8185 Views
  • 9 replies
  • 4 likes

Songs keep playing and playing

=== START OF TEMPLATE ===Brief description of the issue: After disconnecting from Bluetooth (headphones and car) music continues to play.Steps to reproduce the issue:First I did this. Played spotify on my BT headphones or in the car.Then I did that T...

  • Newbie
  • === START OF TEMPLATE === Brief description of the issue: After disconnecting from Bluetooth (headphones and car) music continues to play. Steps to reproduce the issue: First I did this....
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Solved!! Cant play Songs in individual order on Tablet.

Hello Spotify team. I am currently a Spotify Free users and have problems playing the songs in an individual order. I have two tablets. One thing is for Samsung Galaxy Tab S10.5 and the second is a Samsung Galaxy Tab 4 7.0. On the Samsung Galaxy Tab ...

  • Casual Listener
  • Hello Spotify team.   I am currently a Spotify Free users and have problems playing the songs in an individual order. I have two tablets. One thing is for Samsung Galaxy Tab S10.5 and the seco...
  • gentz
  • Newbie
  • 727 Views
  • 7 replies
  • 2 likes
  • 727 Views
  • 7 replies
  • 2 likes