Help - Android

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy
Spotify Star
2023-07-11 7:43:36 PM
a month ago
ThomasWYale
Visitor
35978 Views
64 replies
25 likes

35978 Views
64 replies
25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

Daniel
Community Legend
2014-09-11 11:47:34 AM
2014-10-29 11:18:30 AM
Daniel
Community Legend
874113 Views
11 replies
51 likes
Android
Guide
Troubleshooting

874113 Views
11 replies
51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

Plaguedoctor
Casual Listener
2020-03-30 2:54:13 AM
2022-11-15 10:20:27 AM
Alex
Spotify Legend
25574 Views
3 replies
0 likes

25574 Views
3 replies
0 likes

Fiz pagamento do Premium e não recebo retorno

Fiz o pgto e ainda não liberou minha conta premium

Halanisio
Newbie
Fiz o pgto e ainda não liberou minha conta premium
2016-10-21 7:17:29 PM
131 Views
0 replies
0 likes

131 Views
0 replies
0 likes

Music stops playing after 2 songs and when my screen times out

I would be listening to spotify at work with a auxiliary cord into a stero system and then it would stop playing after two or more songs when my phone locks cause I have a 15 min screen timeout and it's happened when I'd be driving and I would have t...

Jl31
Newbie
I would be listening to spotify at work with a auxiliary cord into a stero system and then it would stop playing after two or more songs when my phone locks cause I have a 15 min screen timeout and i...
2016-10-21 7:06:22 PM
196 Views
0 replies
0 likes

196 Views
0 replies
0 likes

Can't play songs on mobile, but works on PC(web)

I use the same account and play the same song on web and mobile, however my mobile phone can't play the song:https://play.spotify.com/track/1lcMyVPjYXaXpdWPYzrs76 It does work on Web, I'm wondering is it due to the region constraint? However I checke...

pateryiyi
Newbie
I use the same account and play the same song on web and mobile, however my mobile phone can't play the song: https://play.spotify.com/track/1lcMyVPjYXaXpdWPYzrs76 It does work on Web, I'm ...
2016-10-21 5:19:13 PM
178 Views
0 replies
0 likes

178 Views
0 replies
0 likes

If I'm logged in I crash. (ANDROID)

Basically, when I am logged in to my app on my Xiaomi Redmi Note 3, it doesn't work. I launch it, it had a black screen for a few seconds, and then it goes straight back to the home screen or whatever screen I was on.If I clear the data to remove my ...

Finnick519
Newbie
Basically, when I am logged in to my app on my Xiaomi Redmi Note 3, it doesn't work. I launch it, it had a black screen for a few seconds, and then it goes straight back to the home screen or whateve...
2016-10-21 4:57:33 PM
120 Views
0 replies
0 likes

120 Views
0 replies
0 likes

Downloads are deletede before 30 days

Hi, I downloaden a few Albums to my mobile Phone. There is still enough storage. As far as i understood it, these Albums will be saved for 30 days. When i look into my Library and search only for downloaded Albums, they are remove after a few days. H...

testa121
Casual Listener
Hi, I downloaden a few Albums to my mobile Phone. There is still enough storage. As far as i understood it, these Albums will be saved for 30 days. When i look into my Library and search only for dow...
2016-10-20 11:51:53 PM
2016-10-21 8:48:53 AM
marlonsphere
Roadie
459 Views
5 replies
0 likes

459 Views
5 replies
0 likes

Download problems

I got a lil problem everytime I try to add a song on my saved music. I can't download it and I do have a premium account. How can I solve this?

debinhadiniz10
Newbie
I got a lil problem everytime I try to add a song on my saved music. I can't download it and I do have a premium account. How can I solve this?
2016-10-21 4:45:58 AM
2016-10-21 5:00:34 AM
marlonsphere
Roadie
170 Views
1 replies
0 likes

170 Views
1 replies
0 likes

2 things

I feel like I'm neglected by spotify, the AI has so many bugs it's just unacceptable and you guys don't even have Google now integration. It's just unacceptable!

Boaz08
Regular
I feel like I'm neglected by spotify, the AI has so many bugs it's just unacceptable and you guys don't even have Google now integration. It's just unacceptable!
2016-10-21 3:51:45 AM
166 Views
0 replies
0 likes

166 Views
0 replies
0 likes

Solved!! Trouble logging in w/ Samsung Edge

Hi Spotify Community, I'm posting for a friend who can't post this because he's having trouble logging in via the Spotify Android App. Here are the details I have:Phone: Samsung Galaxy S6 EdgeAndroid OS Version: Marshmallow (6.0.1)Updated to latest v...

tiffkuo
Casual Listener
Hi Spotify Community, I'm posting for a friend who can't post this because he's having trouble logging in via the Spotify Android App. Here are the details I have: ...
2016-10-14 9:46:38 PM
2016-10-21 2:50:34 AM
marlonsphere
Roadie
459 Views
3 replies
0 likes

459 Views
3 replies
0 likes

Solved!! [Android and PS4] PLEASE HELP ME.

My name is Anthony. I'm a free user with an account and multiple spotify apps, and I'm fine with the limit on skipping songs, and with ads because advertising is how spotify supports it's app and makes money to pay bills, like every other being on th...

anthony1311996
Casual Listener
My name is Anthony. I'm a free user with an account and multiple spotify apps, and I'm fine with the limit on skipping songs, and with ads because advertising is how spotify supports it's app and mak...
2016-10-19 4:42:53 AM
2016-10-21 2:47:59 AM
marlonsphere
Roadie
1201 Views
3 replies
0 likes

1201 Views
3 replies
0 likes

"Song Not Available"

After listening to a playlist/album for an extended time and then pausing for a while, attempts to play a track from another playlist/album are met with "Song Not Available" and then even attempts to restart the song that was in progress meet the sam...

creamcityjw
Newbie
After listening to a playlist/album for an extended time and then pausing for a while, attempts to play a track from another playlist/album are met with "Song Not Available" and then even attempts to...
2016-10-20 10:45:46 PM
2016-10-21 2:40:30 AM
sakura08
Roadie
241 Views
2 replies
1 likes

241 Views
2 replies
1 likes

Running Spotify in the background of Kiii TV Box

My organization recently purchased a Kiii Quad-core OTT TV Box intending to use the box for digital signage projection in our lobby via Xibo, as well as provide some background music by running Spotify Premium. The tv box runs Android 5.1. I have bee...

tntbehnke
Newbie
My organization recently purchased a Kiii Quad-core OTT TV Box intending to use the box for digital signage projection in our lobby via Xibo, as well as provide some background music by running Spoti...
2016-10-21 2:12:03 AM
2016-10-21 2:25:58 AM
Joe
Community Legend
534 Views
1 replies
0 likes

534 Views
1 replies
0 likes

Android app feedback

My app routinely takes over 2 minutes to load my music on startup. It also doesn't play music saved to my device when I have a spotty connection and seems to try to stream it. I have a lot of brand loyalty or I would have switched music apps a long t...

Sara48
Newbie
My app routinely takes over 2 minutes to load my music on startup. It also doesn't play music saved to my device when I have a spotty connection and seems to try to stream it. I have a lot of brand l...
2016-10-21 1:31:36 AM
318 Views
0 replies
0 likes

318 Views
0 replies
0 likes

Why doesnt the music paus when i get a call?

In my old Phone the music did paus when i got incommming calls. But not in mycket new phone. How do i make it happend?

Sascassss
Newbie
In my old Phone the music did paus when i got incommming calls. But not in mycket new phone. How do i make it happend?
2016-10-20 10:29:24 AM
2016-10-20 12:54:36 AM
Joe
Community Legend
170 Views
1 replies
0 likes

170 Views
1 replies
0 likes

FIXED - Can't Control Spotify with Bluetooth Earbuds

My Parasom A1 Bluetooth Earbuds can't control Spotify with the device control buttons. When I click the play/pause button, nothing happens. When I try to skip songs, it opens Google Music and starts playing that on top of Spotify.I have a Nexus 5X; A...

Envoy7
Casual Listener
My Parasom A1 Bluetooth Earbuds can't control Spotify with the device control buttons. When I click the play/pause button, nothing happens. When I try to skip songs, it opens Google Music and starts ...
2016-10-20 11:40:58 PM
2010 Views
0 replies
0 likes

2010 Views
0 replies
0 likes

Superuser Contribution Becomimg premium

I put all my informations but when I click confirm he just loads foreverWhat I do?

Gabriel12123
Casual Listener
I put all my informations but when I click confirm he just loads forever What I do?
2016-10-14 4:54:28 AM
2016-10-20 11:32:05 PM
Sophia
Roadie
280 Views
5 replies
0 likes

280 Views
5 replies
0 likes

Dúvida com o uso de dados

Boa tarde, caros!Primeiramente gostaria de sinalizar que estou realizando estes apontamentos em minha língua original (português-brasileiro), pois não encontrei nenhuma forma de enviar feedback ou enviar alguma pergunta através de nenhum canal em min...

Brvnnno
Newbie
Boa tarde, caros! Primeiramente gostaria de sinalizar que estou realizando estes apontamentos em minha língua original (português-brasileiro), pois não encontrei nenhuma forma de enviar feedback o...
2016-10-20 10:46:54 PM
170 Views
0 replies
0 likes

170 Views
0 replies
0 likes

No Internet Connection

I don't have Spotify Premium so I use WIFI to listen to music. Spotify connects to my home WIFI and works perfectly. Although when I connect to a different WIFI I am unable to use Spotify as it apparently has 'No Internet Connection' I go on other in...

Simron
Newbie
I don't have Spotify Premium so I use WIFI to listen to music. Spotify connects to my home WIFI and works perfectly. Although when I connect to a different WIFI I am unable to use Spotify as it appar...
2016-10-20 9:25:20 PM
2016-10-20 9:49:19 PM
Joe
Community Legend
311 Views
1 replies
0 likes

311 Views
1 replies
0 likes

Notification / Lock Screen Controls Dissapearing- Marshmallow

Hi Spotify Crew, I've found similiar threads about this issue, but the suggested fixes haven't worked. The problem is that the ongoing notifcation is randomly dissapearing, which in turn removes it from the lock screen. Typically it will happen if th...

Outatime1985
Casual Listener
Hi Spotify Crew, I've found similiar threads about this issue, but the suggested fixes haven't worked. The problem is that the ongoing notifcation is randomly dissapearing, which in...
2016-04-26 6:16:53 AM
2016-10-20 7:59:58 PM
DanJayF
Regular
3545 Views
10 replies
4 likes

3545 Views
10 replies
4 likes

Not on WiFi and Music skips!

I had this problem before and I had to reset up a new account and my song list was transferred. I don't know why it started happening all of a sudden. I have a Family plan and that means they would all have to start over with their own play lists if ...

cplancaster
Casual Listener
I had this problem before and I had to reset up a new account and my song list was transferred. I don't know why it started happening all of a sudden. I have a Family plan and that means they would a...
2016-10-20 6:22:30 PM
197 Views
0 replies
0 likes

197 Views
0 replies
0 likes

Playlist

All my playlist have disappeared and I cant download them. Not happy at all. How can I get my playlist downloaded so I can listen to them

jarvislcrawford
Casual Listener
All my playlist have disappeared and I cant download them. Not happy at all. How can I get my playlist downloaded so I can listen to them
2016-10-20 7:58:45 AM
2016-10-20 5:59:15 PM
Joe
Community Legend
199 Views
3 replies
0 likes

199 Views
3 replies
0 likes

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