Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35451 Views
  • 64 replies
  • 25 likes
  • 35451 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873842 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873842 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25522 Views
  • 3 replies
  • 0 likes
  • 25522 Views
  • 3 replies
  • 0 likes

Jim Beam advertisement always crashes app

As the subject states, the Jim Beam advertisement always crashes the Spotify app. I am currently using 6.3.0.882. Is this a common issue, or is it something that only I have experienced? Every other ad plays without any issue.

  • Newbie
  • As the subject states, the Jim Beam advertisement always crashes the Spotify app. I am currently using 6.3.0.882. Is this a common issue, or is it something that only I have experienced? Every other ...
  • marlonsphere
  • Roadie
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Spotify crash when i log in to facebook account.

Spotify crashing when i log in to account linked with facebook. I tried to find a way to inlink my account from facebook but it appears to be impossible, since there is no way to contact support and that appears to be the only way to do it. When i lo...

  • Newbie
  • Spotify crashing when i log in to account linked with facebook. I tried to find a way to inlink my account from facebook but it appears to be impossible, since there is no way to contact support and ...
  • marlonsphere
  • Roadie
  • 635 Views
  • 1 replies
  • 0 likes
  • 635 Views
  • 1 replies
  • 0 likes

Missing downloads after factory reset on Galaxy S5.

I've just done a factory reset on my galaxy s5 and reinstalled spotify. However ny downloaded files on my sd cards aren't showing up in my library. They are still on my sd card and I've selected the sd option within spotify.How do I get the fresh ins...

  • Newbie
  • I've just done a factory reset on my galaxy s5 and reinstalled spotify. However ny downloaded files on my sd cards aren't showing up in my library. They are still on my sd card and I've selected the ...
  • marlonsphere
  • Roadie
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Can't play songs, but can only play on shuffle

I tried the free 7 day trial and after that it doesn't let me play any music, but only when I press the shuffle play is when it could play. Could anyone help out?

  • Newbie
  • I tried the free 7 day trial and after that it doesn't let me play any music, but only when I press the shuffle play is when it could play. Could anyone help out?
  • StevenYuan
  • Music Fan
  • 507 Views
  • 2 replies
  • 0 likes
  • 507 Views
  • 2 replies
  • 0 likes

Download problems

HI - I just started using Spotify and am having trouble downloading to play offline. I have watched all my songs download as per the instructions on here, but then the dissapear when i re-open Spotify. I go to songs and they are not there. Plus, i ca...

  • Newbie
  • HI - I just started using Spotify and am having trouble downloading to play offline.   I have watched all my songs download as per the instructions on here, but then the dissapear when i re-op...
  • marlonsphere
  • Roadie
  • 4151 Views
  • 1 replies
  • 1 likes
  • 4151 Views
  • 1 replies
  • 1 likes

Premium features on Android not working

I own a premium account so I guess I can download music on my device and hear it whitout Internet connection. The fact is that if I open Spotify without connection, it does not show my music or playlist (previously downloaded), sometimes it crashes u...

  • Newbie
  • I own a premium account so I guess I can download music on my device and hear it whitout Internet connection. The fact is that if I open Spotify without connection, it does not show my music or playl...
  • marlonsphere
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Spotify doesn't let me use audio controls through a bluetooth radio?

I always connect my phone(running android 6.0.1) to my car radio's bluetooth, I have a bunch of music playing apps that let me use the controls on the radio, but when I connect with spotify it doesn't let me use any controls. Is this a bug or am I do...

  • Casual Listener
  • I always connect my phone(running android 6.0.1) to my car radio's bluetooth, I have a bunch of music playing apps that let me use the controls on the radio, but when I connect with spotify it doesn'...
  • Joe
  • Community Legend
  • 605 Views
  • 4 replies
  • 2 likes
  • 605 Views
  • 4 replies
  • 2 likes

New phone and I can not access previous premium

I recently got a new phone and I had set up my spotify account on my old one. RIP i dropped it in my bowl of ramen noodles. I was paying for premium then and now when I log in it is telling me to try premium free trial and all if my saved music and p...

  • Casual Listener
  • I recently got a new phone and I had set up my spotify account on my old one. RIP i dropped it in my bowl of ramen noodles. I was paying for premium then and now when I log in it is telling me to try...
  • Joe
  • Community Legend
  • 286 Views
  • 3 replies
  • 0 likes
  • 286 Views
  • 3 replies
  • 0 likes

SPOTIFY ON GEAR FIT 2

Hello, Im From Mexico, just bought my Gear Fit 2, however, I cannot find the native Spotify app on the gear store. Is it available yet?

  • Newbie
  • Hello, Im From Mexico, just bought my Gear Fit 2, however, I cannot find the native Spotify app on the gear store. Is it available yet?
  • Joe
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Solved!! I got robbed, how can I desactivate Spotify on my stolen mobile phone?

Hello Spotify Support,I'm writing to you because some days ago I got robbed of my mobile phone and I had the Spotify App on it. I've already changed my password with the computer, but I was wondering if the App has been desacivate so the thieft can't...

  • Casual Listener
  • Hello Spotify Support, I'm writing to you because some days ago I got robbed of my mobile phone and I had the Spotify App on it. I've already changed my password with the computer, but I w...
  • ggreta16
  • Casual Listener
  • 620 Views
  • 2 replies
  • 0 likes
  • 620 Views
  • 2 replies
  • 0 likes

Spotify si blocca

Buonasera, il mese scorso ho effettuato l'upgrade alla versiona premium sul mio samsung galaxy note 4. Ora a dostanza di un mese ho acquistato un samsung galaxy edge 7 dove durante la riproduzione di un brano, album o playlist, se blocco lo schermo a...

  • Newbie
  • Buonasera, il mese scorso ho effettuato l'upgrade alla versiona premium sul mio samsung galaxy note 4. Ora a dostanza di un mese ho acquistato un samsung galaxy edge 7 dove durante la riproduzione di...
  • Joe
  • Community Legend
  • 20762 Views
  • 1 replies
  • 2 likes
  • 20762 Views
  • 1 replies
  • 2 likes

Removing headphones doesn't pause music

Galaxy S7 edge. Since the newest update removing headphones no longer pauses your music.

  • Casual Listener
  • Galaxy S7 edge. Since the newest update removing headphones no longer pauses your music.
  • Joe
  • Community Legend
  • 521 Views
  • 1 replies
  • 0 likes
  • 521 Views
  • 1 replies
  • 0 likes

(Android) Spotify crashes

Hi.Spotify crashes and then, it won't restart until I delete its data off the phone.The first time it happens, i was using spotify on mi pc, changed the sound to mi phone and it closed.Recently, I've discovered that if I delete spotify's data and cac...

  • Casual Listener
  • Hi. Spotify crashes and then, it won't restart until I delete its data off the phone. The first time it happens, i was using spotify on mi pc, changed the sound to mi phone and it closed. Recently...
  • Cordado
  • Casual Listener
  • 347 Views
  • 2 replies
  • 0 likes
  • 347 Views
  • 2 replies
  • 0 likes

Solved!! Dont start without internet

Hi !I have a family account and when i start Spotify it say that it couldnot start because there is no internet connexion...I have one playlist in offline but i cannot access to it. So il cannot listen my music...Can you help me ? Is it normal ?Thank...

  • Casual Listener
  • Hi ! I have a family account and when i start Spotify it say that it couldnot start because there is no internet connexion... I have one playlist in offline but i cannot access to it. So il cannot ...
  • Joe
  • Community Legend
  • 607 Views
  • 3 replies
  • 0 likes
  • 607 Views
  • 3 replies
  • 0 likes

Solved!! Lockscreen buttons disappears

When using Android 4.4 Kitkat (vanilla Android), the "previous track" and "skip track" buttons on the lockscreen sometimes disappears. You have to pause and then play again (or turn the screen off) in order for them to reappear. This happens often wh...

  • Gig Goer
  • When using Android 4.4 Kitkat (vanilla Android), the "previous track" and "skip track" buttons on the lockscreen sometimes disappears. You have to pause and then play again (or turn the screen off)...
  • juliohm1978
  • Casual Listener
  • 7593 Views
  • 24 replies
  • 1 likes
  • 7593 Views
  • 24 replies
  • 1 likes

How to download to SD card on Android?

I have premium and Android. For offline use, I want to download songs to my SD-card. How do I do that?

  • Newbie
  • I have premium and Android. For offline use, I want to download songs to my SD-card. How do I do that?
  • Joe
  • Community Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Downloads Disappeared

Up until yesterday, all of the songs I downloaded were available offline. This morning, none of them have the green "downloaded" arrow, and they don't play without connection. I have 3gb left on my phone, and they don't appear as downloaded anywhere ...

  • Newbie
  • Up until yesterday, all of the songs I downloaded were available offline. This morning, none of them have the green "downloaded" arrow, and they don't play without connection. I have 3gb left on my p...
  • Joe
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes