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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 854808 Views
  • 11 replies
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  • Android
    Guide
    Troubleshooting
  • 854808 Views
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20495 Views
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Data being chewed up on android when streaming

So Spotify has eaten up a huge chunk of music, both times from a few hours of streaming music (as evidenced in the screenshot).Music streaming quality is set to normal, downloads are set to WiFi only and the estimations are that 1gb of data = 24hrs.S...

  • Newbie
  • So Spotify has eaten up a huge chunk of music, both times from a few hours of streaming music (as evidenced in the screenshot). Music streaming quality is set to normal, downloads are set to WiFi on...
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I can't download the music because of the setting

when I want to download the music, I can't download the music because of the setting. The Spotify told me, 'go to the setting to download using cellular'. I have opened the setting many times but it doesn't working. Help me what I have to do

  • Newbie
  • when I want to download the music, I can't download the music because of the setting. The Spotify told me, 'go to the setting to download using cellular'. I have opened the setting many times but it ...
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Solved!! Music won't stay saved

Hi. I'm running version 2.6.0.813, on a Samsung Galaxy s4, running Android 4.4.2.For some reason, the albums I have saved recently are not staying saved, even when I have downloaded them to my phone (on the SD card, I believe). An album will save, I ...

  • Regular
  • Hi. I'm running version 2.6.0.813, on a Samsung Galaxy s4, running Android 4.4.2. For some reason, the albums I have saved recently are not staying saved, even when I have downloaded them to my ph...
  • Mbloodsmyth
  • Newbie
  • 3804 Views
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  • Android 4.4.2
    Downloading Problem for Samsung Galaxy S 4
    Ipad version
    Samsung S4
    save album
  • 3804 Views
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Email deleted and password forgotten9

I forgot my password and my recovery email was deleted from a hack 6 months ago so i how can i send my recovery email to a new email?

  • Casual Listener
  • I forgot my password and my recovery email was deleted from a hack 6 months ago so i how can i send my recovery email to a new email?
  • Devil20202
  • Casual Listener
  • 209 Views
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  • 209 Views
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Samsung Gear Support

I want to purchase the Samsung Galaxy J7 android.. And i want to connect to my WI-FI and synch my spotify playlist, is this possible?

  • Newbie
  • I want to purchase the Samsung Galaxy J7 android.. And i want to connect to my WI-FI and synch my spotify playlist, is this possible?
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Up next feature keeps double playing songs

When I add more than 5 songs to my up next queue, some of them will play on infinite repeat until I manually select the next one. Any way to fix this?

  • Newbie
  • When I add more than 5 songs to my up next queue, some of them will play on infinite repeat until I manually select the next one. Any way to fix this?
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Unable to go into Songs

When I try and open my saved "songs" section in the left hand of Spotify, it hangs with the loading circle. It is quite an extensive list.

  • Newbie
  • When I try and open my saved "songs" section in the left hand of Spotify, it hangs with the loading circle. It is quite an extensive list.
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  • 145 Views
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Upload songs?

How do I upload songs into a Playlist that aren't supported by Spotify? I have a Galaxy S5. Thanks

  • Newbie
  • How do I upload songs into a Playlist that aren't supported by Spotify? I have a Galaxy S5. Thanks
  • Joe
  • Community Legend
  • 222 Views
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  • 222 Views
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[Android] cannot send message without facebook

Hello, I understand that not having Facebook is unusual these days, but I think it's a worthwhile edgecase Bug: Cannot send a track to a friend, either by full name, or Spotify name Reproduction steps:Disconnect from Facebook Use android client (5.0....

  • Casual Listener
  • Hello,   I understand that not having Facebook is unusual these days, but I think it's a worthwhile edgecase 😁   Bug:  Cannot send a track to a friend, either by full name, or Sp...
  • Chris_D
  • Music Fan
  • 223 Views
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  • 223 Views
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Spotify isn't downloading any of my playlist

I have a mytouch 4g for android and for some reason spotify isn't downloading anything anymore. I have my wifi on and it just says 0 percent after almost 2 hours. I have tried uninstalling the app and reinstalling. I have rebooted app. I have tried e...

  • Gig Goer
  • I have a mytouch 4g for android and for some reason spotify isn't downloading anything anymore. I have my wifi on and it just says 0 percent after almost 2 hours. I have tried uninstalling the app an...
  • Griffamilitos
  • Newbie
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Android left hand mode crash

Hi all, Recently Spotify started crashing after starting up and clicking on whatever(scrolling works fine). What I noticed is that te layout is reversed, I use android in left hand mode. But the thing is that Spotify worked perfectly fine before in l...

  • Casual Listener
  • Hi all,   Recently Spotify started crashing after starting up and clicking on whatever(scrolling works fine). What I noticed is that te layout is reversed, I use android in left hand mode...
  • YakiSoba
  • Casual Listener
  • 355 Views
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  • 355 Views
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can't login

It won't let me log in with my Facebook it keeps coming up that I don't have an account with Facebook log in

  • Newbie
  • It won't let me log in with my Facebook it keeps coming up that I don't have an account with Facebook log in
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  • 104 Views
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I am PAYING FOR YOUR SERVICES!!! - WHY DOESNT IT WORK

BOTH MY WIFE AND MYSELF CANT LOG INTO OUR ACCOUNTS. WHY.. YOU ACCEPTED OUR MONEY BUT YOU CAN LET US LOG IN!!!- i WANT SOMEONE TO CALL ME NOW OR I WILL BE FILING A LAWSUITE FOR FRAUD!- EMAIL ME DIRECTLY I WILL GIVE YOU MY PHONE NUMBER- THIS IS NO JOKE...

  • Newbie
  • BOTH MY WIFE AND MYSELF CANT LOG INTO OUR ACCOUNTS. WHY.. YOU ACCEPTED OUR MONEY BUT YOU CAN LET US LOG IN!!!- i WANT SOMEONE TO CALL ME NOW OR I WILL BE FILING A LAWSUITE FOR FRAUD!- EMAIL ME DIRECT...
  • General1982
  • Newbie
  • 162 Views
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  • 162 Views
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I have lost my account premiun and my unloaded playlist

I did myself premiun with the promotion of 0.99 Euros and this one tomorrow has been closed the account and on having entered he was saying to myself that I did not have account premium and that not tape-worm playlist unloaded What has happened? What...

  • Newbie
  • I did myself premiun with the promotion of 0.99 Euros and this one tomorrow has been closed the account and on having entered he was saying to myself that I did not have account premium and that not ...
  • user-removed
  • Not applicable
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Offline play

In the spotify settings it says downloading can take up more disk space...so where does the music actually stores? Is it in phone/external storage or in the spotify app l..tq

  • Newbie
  • In the spotify settings it says downloading can take up more disk space...so where does the music actually stores? Is it in phone/external storage or in the spotify app l..tq
  • Hubo
  • Community Legend
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  • 119 Views
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Cannot login in

I have been logged out for some reason I didn't know my password , all I know was the username and if it was connected with my Facebook account , I re set the password and it comes up with a different account , not mine. Iv lost my songs and if anyon...

  • Newbie
  • I have been logged out for some reason I didn't know my password , all I know was the username and if it was connected with my Facebook account , I re set the password and it comes up with a differen...
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  • 96 Views
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I can't add offline devices to my account

I removed all my offline devices to try and get my PC and android to sync, now after reinstalling the apps and logging back in they are not showing up on my account and there is no option to add devices. Spotify help isn't giving me any answers. I ca...

  • Casual Listener
  • I removed all my offline devices to try and get my PC and android to sync, now after reinstalling the apps and logging back in they are not showing up on my account and there is no option to add devi...
  • mzdebra666
  • Newbie
  • 267 Views
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Start a playlist with a specific song

I don't get it. I really don't get it. How can i start a playlist not with a shuffle button but with a song choosen by the upper search bar? Thank you and kind regards

  • Regular
  • I don't get it. I really don't get it.   How can i start a playlist not with a shuffle button but with a song choosen by the upper search bar?   Thank you and kind regards
  • Bäär
  • Regular
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  • Playlist
    song
    start
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Account invalid after family upgrade

Hello,I had a Premium account for spotify just yesterday, Today i tried to sign in with Facebook but it failed.. About two weeks ago we signed up at spotify as a Family cuz it was cheaper. I registered my old spotify account to it that already had a ...

  • Newbie
  • Hello, I had a Premium account for spotify just yesterday, Today i tried to sign in with Facebook but it failed.. About two weeks ago we signed up at spotify as a Family cuz it was cheaper. I regist...
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  • 159 Views
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