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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5883 Views

0 replies

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Muse : The 2nd Law album is not showing up when I search in app on android

HI All, When I search for Muse : The 2nd Law album, it does not show up on the search result in my android Spotify app. When I turn to the desktop player, it does show up, but the Play button is unclickable. I am on Premium and using Asus Zenfone Las...

Casual Listener

HI All,   When I search for Muse : The 2nd Law album, it does not show up on the search result in my android Spotify app. When I turn to the desktop player, it does show up, but the Play butto...

agustussugianto

Newbie

2452 Views

5 replies

0 likes

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RADIO

Cercando di riprodurre qualsiasi radio su android l'applicazione mi dice brano non disponibile

Newbie

Cercando di riprodurre qualsiasi radio su android l'applicazione mi dice brano non disponibile

214 Views

0 replies

0 likes

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Song not available ???

I am looking at songs on my Samsung galaxy s5 edge. I for example ..drake : controllaFat Joe: we all the way upIt shows song isn't available? But other songs on the album are? Is this right?

Newbie

I am looking at songs on my Samsung galaxy s5 edge. I for example .. drake : controlla Fat Joe: we all the way up It shows song isn't available? But other songs on the album are? Is this right?

vitorhercules97

Gig Goer

288 Views

1 replies

0 likes

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Solved!! Just one song with chromecast audio (Android App)

Hi, it`s just possible for me to play one song over the chromecast audio from the android app.After the skip to the second song, it stops to cast. If I push to play, it casts one second from the first song, and stops again. Every push casts one socon...

Casual Listener

Hi,   it`s just possible for me to play one song over the chromecast audio from the android app. After the skip to the second song, it stops to cast. If I push to play, it casts one second fr...

loveboat188

Casual Listener

1429 Views

1 replies

0 likes

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Spotify stops when in background

Spotify is stopping the músic by itself when the app is in the background in the middle of a song, neither playing the next, I need to open the app to press play again or going to the next song, power saving thing is dissabled.... any idea how to eli...

Newbie

Spotify is stopping the músic by itself when the app is in the background in the middle of a song, neither playing the next, I need to open the app to press play again or going to the next song, powe...

vitorhercules97

Gig Goer

5515 Views

2 replies

0 likes

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Offline songs cutting off when going through a tunnel

I've downloaded a playlist for my morning commute (by train) , but it keeps cutting off whenever I go through a tunnel and I have to press play for the song to start again.I've tried putting Spotify in offline mode as well, but that doesn't work eith...

Newbie

I've downloaded a playlist for my morning commute (by train) , but it keeps cutting off whenever I go through a tunnel and I have to press play for the song to start again. I've tried putting Spot...

266 Views

0 replies

0 likes

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Can't log in to Spotify on my phone

So every time I try to log in to spotify on my phone it spouts the following bull**bleep**. "You do not have a spotify account connected to your facebook account. If you have a spotify account, please log in with your spotify credentials. If you do n...

Newbie

So every time I try to log in to spotify on my phone it spouts the following bull**bleep**. "You do not have a spotify account connected to your facebook account. If you have a spotify account, pleas...

Joe

Community Legend

366 Views

1 replies

0 likes

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Shuffle

I have the free version of Spotify. Whenever I play an album, the songs do not play in order of the track list. It is always playing on Shuffle. This never used to happen. How to I turn off the shuffle feature and start playing the tracks in order ag...

Casual Listener

I have the free version of Spotify. Whenever I play an album, the songs do not play in order of the track list. It is always playing on Shuffle. This never used to happen. How to I turn off the shuff...

vitorhercules97

Gig Goer

304 Views

1 replies

0 likes

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Clear library for restart

I'm trying to clear my library completely so I can start a new one fresh. Mine is currently full and I've found I don't listen to a lot of it. Any way I can do this on my mobile device?

Newbie

I'm trying to clear my library completely so I can start a new one fresh. Mine is currently full and I've found I don't listen to a lot of it. Any way I can do this on my mobile device?

285 Views

0 replies

0 likes

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Equalizer on LG G5

Hello! I had a Nexus 5 for two years, and I used Spotify equalizer without a problem. But when I switched to a new LG G5, the Eq. option from the config menu vanished. I've contacted LG, they gave me the best answer possible: use the included Music a...

Casual Listener

Hello!   I had a Nexus 5 for two years, and I used Spotify equalizer without a problem. But when I switched to a new LG G5, the Eq. option from the config menu vanished. I've contacted LG, the...

bumbee808

Newbie

8578 Views

5 replies

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Solved!! How to listen to explicit music?

I've been using spotify for about a month now and it would allow me to hear explicit lyrics. Just today I noticed it's playing clean versions. How do I fix this?

Newbie

I've been using spotify for about a month now and it would allow me to hear explicit lyrics. Just today I noticed it's playing clean versions. How do I fix this?

Noblehalfling

Regular

29450 Views

5 replies

1 likes

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Actual Release dates of albums No Longer Appearing

Hi everyone..I've been a Spotify Premium subscriber now for nearly 2 years currently accessing Spotify through an LG Android/Smartphone...one feature I've always appreciated is being able to view an album's release date & year when having a certain a...

Roadie

Hi everyone..I've been a Spotify Premium subscriber now for nearly 2 years currently accessing Spotify through an LG Android/Smartphone...one feature I've always appreciated is being able to view an ...

Joe

Community Legend

894 Views

2 replies

5 likes

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Can I bypass the login screen on app

The bottom of my phone's touchscreen doesn't work due to water getting into the charging Port- I got logged out of spotify, and it doesn't flip so I can press login or sign-up! Is there anyway to bypass this on the app, or make it flip??

Casual Listener

The bottom of my phone's touchscreen doesn't work due to water getting into the charging Port- I got logged out of spotify, and it doesn't flip so I can press login or sign-up! Is there anyway to byp...

2253 Views

0 replies

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[Android][Running] The app

Does anyone have a problem when you close all your apps on your phone that Spotify closes and spots the music

Casual Listener

Does anyone have a problem when you close all your apps on your phone that Spotify closes and spots the music

Joe

Community Legend

542 Views

3 replies

0 likes

Android
Running
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Latest update : losing offline tracks EVERY DAY!!!!!!!

So the latest update 6.1.0.1088 armV7 that was released a few days ago.What a ****ing disaster.The disappearing-offline-music problem is actually WORSE!!!!! Like : I am having to redownload 40-50 tracks every ****ing day. Spotify premium - what a pat...

Roadie

So the latest update 6.1.0.1088 armV7 that was released a few days ago. What a ****ing disaster. The disappearing-offline-music problem is actually WORSE!!!!!  Like : I am having to redownloa...

woodandrew90

Roadie

635 Views

5 replies

0 likes

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Can't recover playlists

I Uninstalled spotify and I now have now music, I tried all my logins and I think I need a device as I can't find my Playlist under the recover option. Any ideas people?!

Casual Listener

I Uninstalled spotify and I now have now music, I tried all my logins and I think I need a device as I can't find my Playlist under the recover option. Any ideas people?!

jakemoore2

Casual Listener

1145 Views

2 replies

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Storage on SD Card

Hello. I have a question, I have a playlist with around 1.600 songs and if I have about 24GB of space on my micro SD card in the phone, how many songs can be available offline?. Why I ask, is because I consider and have a Spotify Premium subscription...

Regular

Hello. I have a question, I have a playlist with around 1.600 songs and if I have about 24GB of space on my micro SD card in the phone, how many songs can be available offline?. Why I ask, is be...

vitorhercules97

Gig Goer

661 Views

3 replies

0 likes

Storage on sd card
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I $ spotify premium but it wont work for my android?

My trial expiration date ran out, so I purchased spotify to continue listening to my music. But it wont sychronize my $10.00 payment with my gmail account into my android where I am using it all to begin with. Why? How do I get my music I know I've d...

Casual Listener

My trial expiration date ran out, so I purchased spotify to continue listening to my music. But it wont sychronize my $10.00 payment with my gmail account into my android where I am using it all to b...

osornios

Spotify Star

249 Views

1 replies

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Song list

Is there a way to make your saved songs appear in alphabetical order

Newbie

Is there a way to make your saved songs appear in alphabetical order

vitorhercules97

Gig Goer

373 Views

3 replies

0 likes

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Crackling/static only on saved palylists

As the title says i hear a crackle and static like noise only on my offline saved playlist through my bluetooth headphones. Weird part is i hear no crackle through bluetooth in my car and youtube and spotify stream through headset is fine. Only a sli...

Visitor

As the title says i hear a crackle and static like noise only on my offline saved playlist through my bluetooth headphones. Weird part is i hear no crackle through bluetooth in my car and youtube and...

user-removed

Not applicable

482 Views

2 replies

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