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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Spotify connect does not play long playlists

Hi together, Since some time i am experiencing a strange issue. I want to play a playlist with around 150 tracks via Connect. If i start the playlist from the beginning via Android app version 6.5.0.1816 it only adds around 70 tracks to the current p...

Casual Listener

Hi together,   Since some time i am experiencing a strange issue. I want to play a playlist with around 150 tracks via Connect. If i start the playlist from the beginning via Android app versi...

fsinf

Casual Listener

493 Views

2 replies

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Downloaded songs gone after update

Hi,im a premium user of family Spotify and was having no trouble with the app till today. My phone was updated, not sure when, and out of nowhere all the downloaded songs (over 500) disappeared. Now im redownloading it, which really takes a long time...

Newbie

Hi, im a premium user of family Spotify and was having no trouble with the app till today. My phone was updated, not sure when, and out of nowhere all the downloaded songs (over 500) disappeared.&nb...

266 Views

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I have problems with the download of songs/albums since i switched from a Galaxy S6 to a Huawei P8.

Since i switched from the galaxy s6 to the huawei p8 it Tages morgen thanks an hour to download an album instead of seconds with the galaxy s6. Can anybody help ?

Casual Listener

Since i switched from the galaxy s6 to the huawei p8 it Tages morgen thanks an hour to download an album instead of seconds with the galaxy s6.   Can anybody help ? 

Joe

Community Legend

502 Views

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Solved!! HOW CAN I UPDATE TO PREMIUM

I wanna uptade to premium. But circle always turning on the pay page. How can i correct to this.

Casual Listener

I wanna uptade to premium. But circle always turning on the pay page. How can i correct to this.

aaktass

Casual Listener

772 Views

2 replies

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Solved!! Cant delete playlist that's continuously 'loading'

I created a playlist whilst offline & when I went online, the playlist would not load the songs I added. In fact it continuously says 'loading' & I cannot delete it whatsover. Can anyone help?

Casual Listener

I created a playlist whilst offline & when I went online, the playlist would not load the songs I added. In fact it continuously says 'loading' & I cannot delete it whatsover. Can anyone help?

crematedman

Community Legend

1338 Views

6 replies

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Help!!

The music that I download is not completo. It stops at the begin or in the end. I hace yo do it 2or more times to get it right. Please help

Casual Listener

The music that I download is not completo. It stops at the begin or in the end. I hace yo do it 2or more times to get it right. Please help

Kanon14

Casual Listener

654 Views

2 replies

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Still getting charged

I can't get into my premium account anymore. A while ago, it made a Facebook account and I can't deactivate it. I've tried anything and everything. I just want to stop getting charged for my old premium account and get a new one.

Newbie

I can't get into my premium account anymore. A while ago, it made a Facebook account and I can't deactivate it. I've tried anything and everything. I just want to stop getting charged for my old prem...

Catee

Community Legend

411 Views

2 replies

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Playlist Randomly Stops Playing | Galaxy S6 Edge+

Premium Customer here I've got a personal playlist that I've downloaded for offline play and about 2 weeks ago, every time I play the playlist it will play a few songs then Spotify will completely stop and exit or it will paus the song. Its getting f...

Casual Listener

Premium Customer here   I've got a personal playlist that I've downloaded for offline play and about 2 weeks ago, every time I play the playlist it will play a few songs then Spotify will comp...

Joe

Community Legend

2623 Views

12 replies

5 likes

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browsing results not shown and search failing

When going into browse no lists are shown. Also when searching the app just closes out and takes me out of spotify and to my general apps

Casual Listener

When going into browse no lists are shown. Also when searching the app just closes out and takes me out of spotify and to my general apps

Joe

Community Legend

673 Views

5 replies

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Superuser Contribution Daily mix voice command

I love the daily mixes but it's really tough to select them while driving. Can we please have a few daily mix commands? Like "Spotify daily mix" or "spotify daily mix 3", etc. Right now saying something like that performs a search for "daily mix" alb...

Casual Listener

I love the daily mixes but it's really tough to select them while driving. Can we please have a few daily mix commands? Like "Spotify daily mix" or "spotify daily mix 3", etc.   Right now sayi...

user-removed

Not applicable

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1 replies

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Superuser Contribution Can't launch app in israel

I have Spotify premium in the US and am currently traveling in Israel. The Spotify app wont even open. It highlights when I select it, but nothing happens. I'd prefer not to have to uninstall and reinstall it since I don't have a great internet conne...

Newbie

I have Spotify premium in the US and am currently traveling in Israel. The Spotify app wont even open. It highlights when I select it, but nothing happens. I'd prefer not to have to uninstall and rei...

user-removed

Not applicable

411 Views

1 replies

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automatic shuffling of songs

My android and OS version of spotify keeps turning on the shuffle function on my playlists even after I've turned them off. Really annoying, just wondered if there was a solution or if this was just another bug to fix? Cheers

Newbie

My android and OS version of spotify keeps turning on the shuffle function on my playlists even after I've turned them off. Really annoying, just wondered if there was a solution or if this was just ...

Joe

Community Legend

2116 Views

1 replies

0 likes

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Superuser Contribution Cannot view and play downloaded albums when offline

I use spotify premium for a long time. I download more albums that I can play daily but without the wifi or data connection, I cannot view and play the albums that I want. Can someone help me fix this?

Newbie

I use spotify premium for a long time. I download more albums that I can play daily but without the wifi or data connection, I cannot view and play the albums that I want. Can someone help me fix thi...

user-removed

Not applicable

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1 replies

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Superuser Contribution I can't skip my songs with the headphone buttons!?

I simply cant skip my songs with the headphone buttons. Two clicks and nothing, it only pauses and unpause the songs! What can i do? This feature was working fine with my deezer account.

Casual Listener

I simply cant skip my songs with the headphone buttons. Two clicks and nothing, it only pauses and unpause the songs! What can i do? This feature was working fine with my deezer account.

user-removed

Not applicable

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1 replies

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Superuser Contribution Bluetooth song info

Recently Spotify released some sort of update that changed the notification song controls. This seems to have screwed up the song info being transmitted to my smartwatch and now I can't seem to get artist or album info. Please fix this.

Newbie

Recently Spotify released some sort of update that changed the notification song controls. This seems to have screwed up the song info being transmitted to my smartwatch and now I can't seem to get a...

user-removed

Not applicable

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1 replies

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Solved!! Cannot login on Spotify for Android

I recently uninstalled Spotify off my Galaxy S5 as a fix for my new playlists not appearing on my phone. I tried to login to Spoitfy after I reinstalled Spotify and whether I pick login in via Facebook or with other login details I keep getting put i...

Newbie

I recently uninstalled Spotify off my Galaxy S5 as a fix for my new playlists not appearing on my phone. I tried to login to Spoitfy after I reinstalled Spotify and whether I pick login in via Facebo...

Joe

Community Legend

4683 Views

7 replies

2 likes

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Which Version on Android

I am running the newest Version of Spotify on my Android smarphone. How Can I find out in which mode Spotify is running. Free or Premium?Thanks Thomas

Casual Listener

I am running the newest Version of Spotify on my Android smarphone. How Can I find out in which mode Spotify is running. Free or Premium? Thanks Thomas

evo4g63t

Roadie

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3 replies

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[Android] Recent update on android phone

I am really disappointed in what the update has done with my phone app. I have a Samsung 5S (yes it's older) the exit "x" button disappeared from top right corner and sometimes I'm forced to log out to stop the player. It made my phone freeze up and ...

Newbie

I am really disappointed in what the update has done with my phone app. I have a Samsung 5S (yes it's older) the exit "x" button disappeared from top right corner and sometimes I'm forced to log out ...

303 Views

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Local files "waiting to download"

Hey guys, So up until about a week ago, I was donloading local song files not on spotify onto my computer and then phone, and it worked great. Then, when i downloaded two new songs and accidently hit the go offline button back. Now when i try to go o...

Newbie

Hey guys,      So up until about a week ago, I was donloading local song files not on spotify onto my computer and then phone, and it worked great. Then, when i downloaded two new son...

Joe

Community Legend

441 Views

1 replies

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Shuffle play is considered a "premium" feature

Im using free spotify and whenever i try to press shuffle play it tells me i've discovered a premium feature. should i just delete the app and reinstall or is there something wrong with the account itself?

Newbie

Im using free spotify and whenever i try to press shuffle play it tells me i've discovered a premium feature. should i just delete the app and reinstall or is there something wrong with the account i...

ryikeda

Newbie

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2 replies

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