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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1052 Views
  • 0 replies
  • 4 likes

Solved!! Unable continously play the music

Every time I want to play a song I have yo close Spotify and open again the app can some one help me

  • Newbie
  • Every time I want to play a song I have yo close Spotify and open again the app can some one help me
  • crematedman
  • Community Legend
  • 560 Views
  • 3 replies
  • 1 likes
  • 560 Views
  • 3 replies
  • 1 likes

Solved!! No more playlists and more

Hello, i've a premium account on spotify and it's connected to facebook and i never had any troubles until today.I was listening to my music and suddenly it stopped and a message popped up asking to play on this device or another device i've never se...

  • Casual Listener
  • Hello, i've a premium account on spotify and it's connected to facebook and i never had any troubles until today. I was listening to my music and suddenly it stopped and a message popped up asking...
  • Joe
  • Community Legend
  • 569 Views
  • 4 replies
  • 0 likes
  • 569 Views
  • 4 replies
  • 0 likes

Solved!! music control when android screen blocked does not work ok

The "Play+Forward+Close" Bar on screen when Android it´s blocked doesn´t work allways. When spotify screen it´s working on screen and then I block the screen, it´s ok, but if spotify it´s working in background and I block the cell screen, then the ba...

  • Regular
  • The "Play+Forward+Close" Bar on screen when Android it´s blocked doesn´t work allways. When spotify screen it´s working on screen and then I block the screen, it´s ok, but if spotify it´s working in ...
  • aeghio
  • Regular
  • 3015 Views
  • 11 replies
  • 0 likes
  • 3015 Views
  • 11 replies
  • 0 likes

Superuser Contribution Downloaded music disappearing from phone

Spotify keeps deleting the downloaded playlists from my phone. Imagine how mad I was when I got on a 3 hour plane ride and my newly downloaded music was gone! I logged into Spotify and cleared/deleted all my connected devices but it didn't solve the ...

  • Casual Listener
  • Spotify keeps deleting the downloaded playlists from my phone.  Imagine how mad I was when I got on a 3 hour plane ride and my newly downloaded music was gone!   I logged into Spotify and...
  • dgloria
  • Regular
  • 595 Views
  • 3 replies
  • 1 likes
  • 595 Views
  • 3 replies
  • 1 likes

Spotify Connect drains battery

I already found some topics but no solution to this problem: Spotify Connect drains the battery of my phone. Use-case:I have installed the Spotify App for Windows Desktop and the Spotify App on my Android Phone. Both versions are official + current +...

  • Music Fan
  • I already found some topics but no solution to this problem: Spotify Connect drains the battery of my phone.   Use-case: I have installed the Spotify App for Windows Desktop and the Spot...
  • bos2
  • Newbie
  • 736 Views
  • 1 replies
  • 2 likes
  • 736 Views
  • 1 replies
  • 2 likes

I'm on free but I already paid for another month of premium

What's up with that? I paid another month Spotify premium via a key (10€) a few days ago and now I'm on free mode? I entered everything correct and the code has been accepted as successful!! Why is that?

  • Newbie
  • What's up with that? I paid another month Spotify premium via a key (10€) a few days ago and now I'm on free mode? I entered everything correct and the code has been accepted as successful!! Why is t...
  • OptimuzKrice
  • Roadie
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium downloads music in the sd card and also in the internal storage

Hi I have spotify premium and in the settings section I can see that I have 3gb of music downoaded in my sd card, where I want to have it, but it es also downloaded in the internal storage. Can anybody help me to change this?

  • Newbie
  • Hi I have spotify premium and in the settings section I can see that I have 3gb of music downoaded in my sd card, where I want to have it, but it es also downloaded in the internal storage. Can anybo...
  • Joe
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

[Android][Other] Correct usage of Android Marshmallow Permissions

I have been noticed that my app is freezing, mostly when I open an Artist or a Playlist page. Contacting support, I reinstalled the app but I realized that the songs was been downloaded to Internal Storage, but I had configured to download at SD Card...

  • Casual Listener
  • I have been noticed that my app is freezing, mostly when I open an Artist or a Playlist page. Contacting support, I reinstalled the app but I realized that the songs was been downloaded to Inter...
  • 370 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 370 Views
  • 0 replies
  • 0 likes

Solved!! Local Files not syncing to mobile app as of most recent update help

as of the most recent update to spotify, my local files from my computer will no longer sync to my mobile app and I'm unsure as to why, i tryed tapping the download button to try to resync everything but all that did was grey out all the local files ...

  • Casual Listener
  • as of the most recent update to spotify, my local files from my computer will no longer sync to my mobile app and I'm unsure as to why, i tryed tapping the download button to try to resync everything...
  • Joe
  • Community Legend
  • 502 Views
  • 3 replies
  • 0 likes
  • 502 Views
  • 3 replies
  • 0 likes

Android local files?

So is it possible to get my mp3 files from my android library to my spotify library?Like if i download a song from internet can i get it to spotify library without transferring it to pc, going to same wifi and syncing?

  • Casual Listener
  • So is it possible to get my mp3 files from my android library to my spotify library? Like if i download a song from internet can i get it to spotify library without transferring it to pc, going to...
  • Wegez
  • Casual Listener
  • 319 Views
  • 2 replies
  • 0 likes
  • 319 Views
  • 2 replies
  • 0 likes

Error descarga to download

No puedo descargar musica este es el error porque sale si soy premium

  • Newbie
  • No puedo descargar musica este es el error porque sale si soy premium
  • Joe
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

move spotify to sd card on moto g3

HI i was wondering if there is a way to move my spotify on my moto g3 to my sd card or atleast dl the playlists to it

  • Newbie
  • HI i was wondering if there is a way to move my spotify on my moto g3 to my sd card or atleast dl the playlists to it
  • Joe
  • Community Legend
  • 1660 Views
  • 1 replies
  • 0 likes
  • 1660 Views
  • 1 replies
  • 0 likes

No "Storage" option with External SD

Hi guys, I've read multiple (15-20) threads about this issue but can't resolve it.I have a cheap Android Tablet (Gadget Mini) that runs 4.0.4. it has an SD card slot, but the card gets mounted as /mnt/extsd in file explorer. The internal memory is li...

  • Casual Listener
  • Hi guys, I've read multiple (15-20) threads about this issue but can't resolve it. I have a cheap Android Tablet (Gadget Mini) that runs 4.0.4. it has an SD card slot, but the card gets mounted as...
  • Joe
  • Community Legend
  • 665 Views
  • 5 replies
  • 0 likes
  • 665 Views
  • 5 replies
  • 0 likes

Solved!! Long titles do not scroll any longer on Android

Long titles do not scroll any longer on Android.Untill a short while ago long titles started to scroll. So if for example the title of an audio book track is "Netwars - Totzeit, Folge 1: Gefahr, Kapitel 19", the title startet to scroll if you are on ...

  • Newbie
  • Long titles do not scroll any longer on Android. Untill a short while ago long titles started to scroll. So if for example the title of an audio book track is "Netwars - Totzeit, Folge 1: Gefahr, Ka...
  • Joe
  • Community Legend
  • 688 Views
  • 1 replies
  • 0 likes
  • 688 Views
  • 1 replies
  • 0 likes

Solved!! Spotify keeps playing when I answer calls, pull out headphones etc.

Hey! I have a Galaxy S6 and, as the title says, the music sometimes keeps playing when I answer or make a call, or when I pull the headphones out (previously it woudld shut down). This has been going on for a few weeks.As far as I can tell I have the...

  • Casual Listener
  • Hey!   I have a Galaxy S6 and, as the title says, the music sometimes keeps playing when I answer or make a call, or when I pull the headphones out (previously it woudld shut down). This has b...
  • Schelome
  • Casual Listener
  • 475 Views
  • 2 replies
  • 0 likes
  • 475 Views
  • 2 replies
  • 0 likes

Music keeps getting deleted from my phone each time the app crashes

I transferred onto a Galaxy S7 Edge in July 2016 and I've been using Spotify premium since January 2016 and I am really enjoying the app and the music available compared to its rivals. But ever since August, I've had to redownload all of my offline m...

  • Newbie
  • I transferred onto a Galaxy S7 Edge in July 2016 and I've been using Spotify premium since January 2016 and I am really enjoying the app and the music available compared to its rivals. But ever since...
  • pro9c3
  • Casual Listener
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Gsichtsbuch

Servus;)Hab mich vor Ewigkeit mal mit fb verbunden und hab den Account schon lang nicht mehr. Kann mich deswegen mit meinem jetzigen account nicht anmelden. Wie kann ich das ändern? Danke:)

  • Newbie
  • Servus;) Hab mich vor Ewigkeit mal mit fb verbunden und hab den Account schon lang nicht mehr. Kann mich deswegen mit meinem jetzigen account nicht anmelden. Wie kann ich das ändern? Danke:)
  • crematedman
  • Community Legend
  • 256 Views
  • 1 replies
  • 1 likes
  • 256 Views
  • 1 replies
  • 1 likes

Song not available

Since I recent update, I see this all of the time. Usually it's when I come back to Spotify. I'll be listening to a song and try to find another song by that artist or something and I click it and I get "Song not available" then I close the app and o...

  • Newbie
  • Since I recent update, I see this all of the time.  Usually it's when I come back to Spotify.  I'll be listening to a song and try to find another song by that artist or something and I cli...
  • crematedman
  • Community Legend
  • 230 Views
  • 1 replies
  • 1 likes
  • 230 Views
  • 1 replies
  • 1 likes

Solved!! Offline music deleted from SD card

All my offline tunes keep getting deleted.I moved everything to my sd card and then the sd card wasnt being recognised so they got deleted again.Tried uninstall & reinstall as mentioned in other articles and same problem. It will let me move the song...

  • Casual Listener
  • All my offline tunes keep getting deleted. I moved everything to my sd card and then the sd card wasnt being recognised so they got deleted again. Tried uninstall & reinstall as mentioned in ot...
  • pro9c3
  • Casual Listener
  • 2167 Views
  • 5 replies
  • 1 likes
  • 2167 Views
  • 5 replies
  • 1 likes

No more X on Samsung S7 screensaver

Hello,I recently noticed that on the Screensaver of my Galaxy S7 (the screen before you do your password) I had no more x to stop spotify without unlocking my phone, is it a recent update or a parameter I may have changed by mistake?

  • Music Fan
  • Hello, I recently noticed that on the Screensaver of my Galaxy S7 (the screen before you do your password) I had no more x to stop spotify without unlocking my phone, is it a recent update or a para...
  • Joe
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes