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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 840004 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 840004 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13646 Views
  • 1 replies
  • 0 likes
  • 13646 Views
  • 1 replies
  • 0 likes

Solved!! Cannot Download Any Offline Music - To SD Card or Device

My Virgin Mobile Galaxy S5 just upgraded to Marshmallow yesterday (4/16/16). Since then (possbily before - I haven't tried to download anything in the last week or two) I cannot download any music to SD card or device. I have tried all the tricks I c...

  • Gig Goer
  • My Virgin Mobile Galaxy S5 just upgraded to Marshmallow yesterday (4/16/16). Since then (possbily before - I haven't tried to download anything in the last week or two) I cannot download any music to...
  • jimblatzheim
  • Gig Goer
  • 580 Views
  • 12 replies
  • 0 likes
  • 580 Views
  • 12 replies
  • 0 likes

Saving the same time multiple times

I was going through my songs and was surprised to see the same song as many as 5 times in a row. It's 2016 now and I feel like if I like a song on one Playlist I shouldn't have the option to do it on another one. I think there should be a patch to ma...

  • Newbie
  • I was going through my songs and was surprised to see the same song as many as 5 times in a row. It's 2016 now and I feel like if I like a song on one Playlist I shouldn't have the option to do it on...
  • 59 Views
  • 0 replies
  • 0 likes
  • 59 Views
  • 0 replies
  • 0 likes

Qndroid App is slow and unresponsive

The android app is really slow. Changing artists and songs takes forever. Sometimes spotify is unresponsive. It also keeps saying that i'm offline while the wifi works perfect.Can you please resove these issues with an update or new version of the ap...

  • Newbie
  • The android app is really slow. Changing artists and songs takes forever. Sometimes spotify is unresponsive. It also keeps saying that i'm offline while the wifi works perfect. Can you please reso...
  • bertypreston
  • Newbie
  • 232 Views
  • 3 replies
  • 1 likes
  • 232 Views
  • 3 replies
  • 1 likes

few problems / questions

i have few problems / questions, the support doesn't seem to read my questions at all so i am trying here1. i cannot delete songs when playing on the android device.2. Spotify never says what's new / fixed with the new update at the play store, why ?...

  • Music Fan
  • i have few problems / questions, the support doesn't seem to read my questions at all so i am trying here 1. i cannot delete songs when playing on the android device. 2. Spotify never says wha...
  • Daniel
  • Community Legend
  • 179 Views
  • 5 replies
  • 0 likes
  • 179 Views
  • 5 replies
  • 0 likes

Spotify Android deletes downloaded Albums!

Hi all, First post here, took me longer than I'd like to admit to find out how to post, but I got there! So I have spotify student premium (have had for like 3 years) and got it on my Vodafone Smart Ultra 6 phone. I recently got a new 64GB SD card an...

  • Casual Listener
  • Hi all,   First post here, took me longer than I'd like to admit to find out how to post, but I got there!   So I have spotify student premium (have had for like 3 years) and got it on ...
  • Daniel
  • Community Legend
  • 169 Views
  • 3 replies
  • 0 likes
  • 169 Views
  • 3 replies
  • 0 likes

No me es posible el uso de la memoria SD Android 6.0/I can not use the SD memory Android 6.0

Cuento con un equipo Motorola G3 (XT1543), Andorid 6.0 , del cual no me es posible utilizar la memoria externa, delimitandome el uso y descarga de mis play list. Como puedo cambiar el lugar de almacenamiento? I can not use the SD memory Android 6.0 I...

  • Casual Listener
  • Cuento con un equipo Motorola G3 (XT1543), Andorid 6.0 , del cual no me es posible utilizar la memoria externa, delimitandome el uso y descarga de mis play list. Como puedo cambiar el lugar de almace...
  • Dluna_luis
  • Casual Listener
  • 2648 Views
  • 4 replies
  • 0 likes
  • 2648 Views
  • 4 replies
  • 0 likes

Spotify Android screen comes to foreground during ad creating distraction during driving

I have Spotify (5.10.849) playing in the background and Google Maps in the foreground of my Nexus 5 Android (6.0.1) phone. Recently I noticed that during ads which say something like 'Click on the banner to get 30 minutes of ad free music' that the S...

  • Newbie
  • I have Spotify (5.10.849) playing in the background and Google Maps in the foreground of my Nexus 5 Android (6.0.1) phone. Recently I noticed that during ads which say something like 'Click on the ba...
  • Daniel
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Long pauses between songs

Just updated my phone to Marshmallow, and now I'm seeing issues with how the app is working on my phone. Normally I hit shuffle and listen to music while I work, however, today I'm experiencing either long pauses between one song ending and the next ...

  • Newbie
  • Just updated my phone to Marshmallow, and now I'm seeing issues with how the app is working on my phone. Normally I hit shuffle and listen to music while I work, however, today I'm experiencing eithe...
  • Daniel
  • Community Legend
  • 414 Views
  • 2 replies
  • 1 likes
  • 414 Views
  • 2 replies
  • 1 likes

Failing to launch my playlists

Premium user here, downloaded 5 playlists, of which 3 are my own, one from Spotify UK and one from my friend. I have every song on all 5 synced on my phone, yet 2 of them (the ones I listen every day) are now showing as unavaible if I got no internet...

  • Newbie
  • Premium user here, downloaded 5 playlists, of which 3 are my own, one from Spotify UK and one from my friend. I have every song on all 5 synced on my phone, yet 2 of them (the ones I listen ever...
  • Daniel
  • Community Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

cannot delete windows media player folder

somebody tell me how do I delete windows media player folder on spotify

  • Newbie
  • somebody tell me how do I delete windows media player folder on spotify
  • Daniel
  • Community Legend
  • 688 Views
  • 1 replies
  • 0 likes
  • delete folder
  • 688 Views
  • 1 replies
  • 0 likes

Playlist folders (AGAIN)

3rd time asking for help deleting folders (which should be as simple as hitting one button). I could care less that you are sorry for inconvenience FIX THE PROBLEM.

  • Casual Listener
  • 3rd time asking for help deleting folders (which should be as simple as hitting one button). I could care less that you are sorry for inconvenience FIX THE PROBLEM.
  • Daniel
  • Community Legend
  • 141 Views
  • 2 replies
  • 0 likes
  • 141 Views
  • 2 replies
  • 0 likes

Spotify losts bluetooth connection

I'm using Spotify on my Samsung Galaxy S3 (Android 4.3). Lately, when I listen to Spotify through my mobile phone, which is linked with bluetooth to a LG soundbar, the bluetooth connection breaks up after every song and it needs to be reconnected aft...

  • Regular
  • I'm using Spotify on my Samsung Galaxy S3 (Android 4.3). Lately, when I listen to Spotify through my mobile phone, which is linked with bluetooth to a LG soundbar, the bluetooth connection breaks up ...
  • jonifister
  • Newbie
  • 545 Views
  • 4 replies
  • 0 likes
  • 545 Views
  • 4 replies
  • 0 likes

Solved!! Storage of music to SD Card

I have tried to follow the steps for storage of music to an SD Card but when I get to the step 'storage' it's NOT available in settings.

  • Casual Listener
  • I have tried to follow the steps for storage of music to an SD Card but when I get to the step 'storage' it's NOT available in settings.
  • Solight1
  • Casual Listener
  • 267 Views
  • 2 replies
  • 0 likes
  • 267 Views
  • 2 replies
  • 0 likes

Playlist order

Some of my playlists have changed to alphabetical order, not date added. Any ideas how i can change this back?

  • Casual Listener
  • Some of my playlists have changed to alphabetical order, not date added. Any ideas how i can change this back?
  • rossmsw
  • Casual Listener
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Complaint: There's a new window pane when I view Playlists that is pretty useless...

Nexus 7 2013: I updated to Marshmallow over the weekend, and I assume Spotify updated shortly after because now there is a window pane between the playlists and the tracks in playlist view that was not there before. Problem is, this is UTTERLY USELES...

  • Newbie
  • Nexus 7 2013:  I updated to Marshmallow over the weekend, and I assume Spotify updated shortly after because now there is a window pane between the playlists and the tracks in playlist view that...
  • 180 Views
  • 0 replies
  • 0 likes
  • Playlist feature
    please fix
    Useless
  • 180 Views
  • 0 replies
  • 0 likes

Spotify wont play over other apps on LG Risio

I have tried other android solutions I have seen on this forums but it hasn't helped me. I wanted to play the games Kingdom Rush or Bloons Monkey City with their own sound muted so I could listen to Three Days Grace.

  • Newbie
  • I have tried other android solutions I have seen on this forums but it hasn't helped me. I wanted to play the games Kingdom Rush or Bloons Monkey City with their own sound muted so I could listen to ...
  • Daniel
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

white noise at the end of the song..

Hello everybody! Ive been listening to this song:https://open.spotify.com/track/492C0QzNekBTzSk9eMCAOL and 3:12 minutes into the song, there is this mindnumbing, white noise. Why? Has anyone else ever experienced this? What can I do to make it go awa...

  • Newbie
  • Hello everybody!   Ive been listening to this song: https://open.spotify.com/track/492C0QzNekBTzSk9eMCAOL   and 3:12 minutes into the song, there is this mindnumbing, white noise. ...
  • Daniel
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

The EQ is not working on the Galaxy Note 5

I have had this issue and i know others with the same issue, no mater what you do the EQ does not seem to work at all on Galaxy Note 5 devices (5 different devices). I would seriously encourage the developers to look into this because i pay premium y...

  • Newbie
  • I have had this issue and i know others with the same issue, no mater what you do the EQ does not seem to work at all on Galaxy Note 5 devices (5 different devices). I would seriously encourage the d...
  • Daniel
  • Community Legend
  • 567 Views
  • 2 replies
  • 0 likes
  • 567 Views
  • 2 replies
  • 0 likes

Storage

The first time I used premium it downloaded all songs without using any space on my driod turbo, but this time is downloading all the songs using space. What is going on?

  • Casual Listener
  • The first time I used premium it downloaded all songs without using any space on my driod turbo, but this time is downloading all the songs using space. What is going on?
  • user-removed
  • Not applicable
  • 242 Views
  • 1 replies
  • 0 likes
  • Questions
  • 242 Views
  • 1 replies
  • 0 likes

Shows/podcasts

I am a fairly new premium sub and don't have an option for shows or podcasts on my Android app or desktop. I'm in the UK. Am I missing something here?

  • Newbie
  • I am a fairly new premium sub and don't have an option for shows or podcasts on my Android app or desktop. I'm in the UK. Am I missing something here?
  • user-removed
  • Not applicable
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Env: prod