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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5088 Views

0 replies

6 likes

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How do I minimize storageuse for Spotify?

Spotify takes upp 5,7 GB storage on my galaxy s5. I have none offline lists according to Spotify. I have tried to delete playlists anyhow but I still have 5,7 GB gone because of Spotify. Is it supposed to take this much storage? What am I doing wrong...

Newbie

Spotify takes upp 5,7 GB storage on my galaxy s5. I have none offline lists according to Spotify. I have tried to delete playlists anyhow but I still have 5,7 GB gone because of Spotify. Is it suppos...

kirashi

Community Legend

32436 Views

2 replies

0 likes

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Previous track notification action

I should be able to restart a song tapping once on the app's notification's action bar's "previous track" button. But when the song that's playing is the first song of the playlist/album, the previous track button is locked.

Regular

I should be able to restart a song tapping once on the app's notification's action bar's "previous track" button. But when the song that's playing is the first song of the playlist/album, the previou...

412 Views

0 replies

0 likes

notification bar
previous
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Solved!! Suddenly cannot play songs offline

I've been a premium member for over 2 months and have never had problems until a few days ago.Normally all of my saved songs are indicated as "downloaded" by the green arrow. One day I went into online mode to download a few more songs and suddenly t...

Newbie

I've been a premium member for over 2 months and have never had problems until a few days ago. Normally all of my saved songs are indicated as "downloaded" by the green arrow. One day I went into ...

iftinisrad

Regular

675 Views

1 replies

0 likes

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Local files dont last

On my pc I have added some local files to Spotify and added them to a couple play lists so I can play them on my phone. It all works great, I download/sync them on my phone and can listen to them..... for a while. After about 2-3 days the local files...

Casual Listener

On my pc I have added some local files to Spotify and added them to a couple play lists so I can play them on my phone. It all works great, I download/sync them on my phone and can listen to them.......

Badmojo420

Casual Listener

2144 Views

4 replies

0 likes

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Solved!! Android Release Notes

Hello,Since in the Play Store the update information is not a very good source of information what changed or is added, where can I find it? When searching on the board or blog here I can't find much more. Even if it is a small update I would still w...

Casual Listener

Hello, Since in the Play Store the update information is not a very good source of information what changed or is added, where can I find it? When searching on the board or blog here I can't find mu...

clonedchicken

Casual Listener

16335 Views

5 replies

6 likes

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Solved!! Android. Spotify stop (pause) play music when i do Nothing.

Please help, my Spotify make me pause or stop the music when i do Nothing on my telephon. I have Spotify premium. Thanks for help.

Casual Listener

Please help, my Spotify make me pause or stop the music when i do Nothing on my telephon. I have Spotify premium. Thanks for help.

John666

Casual Listener

964 Views

2 replies

0 likes

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[Android][Music] Ads

Hey Spotify!Here's a great idea that EVERYONE who uses Spotify will love!Stop playing 4 minutes of adds for your "Hip Hop Made Me Do It" Or "On Fleek" add, or in fact, any add, for every 2 songs I play! That's right! I listen to 6 minutes of music (o...

Newbie

Hey Spotify! Here's a great idea that EVERYONE who uses Spotify will love! Stop playing 4 minutes of adds for your "Hip Hop Made Me Do It" Or "On Fleek" add, or in fact, any add, for every 2 songs ...

307 Views

0 replies

0 likes

Android
Music
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Solved!! Hoe moet ik jullie streaming Q3 t/m Q9 kwaliteit zien?

Er staat beschreven Q3 tm Q9 geloof ik. Waarbij mobiel Q3 en pc of stereo Q5 a 9 zou ontvangen. Nu is het zo dat ik op mijn Android telefoon Spotify open en zoek wat ik wil horen (wifi thuis). Dan geef ik via de mobiel aan via Spotify connect dat het...

Regular

Er staat beschreven Q3 tm Q9 geloof ik. Waarbij mobiel Q3 en pc of stereo Q5 a 9 zou ontvangen.   Nu is het zo dat ik op mijn Android telefoon Spotify open en zoek wat ik wil horen (wifi thuis...

Hubo

Community Legend

743 Views

3 replies

0 likes

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Solved!! log in problem

I was listening to my music lastnight and when I when on to it this morning I had been logged out . So I Tried to log in again and it said my username or password was incorrect . I then changed my password and all or that and it is still coming up I'...

Casual Listener

I was listening to my music lastnight and when I when on to it this morning I had been logged out . So I Tried to log in again and it said my username or password was incorrect . I then changed my pa...

Joe

Community Legend

554 Views

3 replies

0 likes

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[Android][Other] Critical accessibility loss

Critical accessibility feedback requires a quick fixOS: AndroidSpotify version: Latest update from the google playUsing: LG G4Os version: 6.0Accessibility service: Google TalkBackMy findings summary: Content descriptive text loss for some buttons aft...

Newbie

Critical accessibility feedback requires a quick fix OS: Android Spotify version: Latest update from the google play Using: LG G4 Os version: 6.0 Accessibility service: Google TalkBack My f...

630 Views

0 replies

0 likes

Android
Other
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phone lock

whenever i'm listening on mobile with data and lock my phone screen while i'm listening, it will stop playing until i unlock my phone. idk if it's the app or my phone. someone help

Newbie

whenever i'm listening on mobile with data and lock my phone screen while i'm listening, it will stop playing until i unlock my phone. idk if it's the app or my phone. someone help

Joe

Community Legend

279 Views

1 replies

0 likes

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hey i got problem with my LG 4

hey. i just got a update that looks like that and when i just want to click to choose a song from the list..spotify opens me the window of the song instead to play the song. what can i do? please help! this screenshot shows the problem! :

Newbie

hey. i just got a update that looks like that and when i just want to click to choose a song from the list..spotify opens me the window of the song instead to play the song.   what can i do? p...

Joe

Community Legend

265 Views

1 replies

0 likes

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  • 1 replies
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Solved!! SD Card issue on Samsung Galaxy A5 2016 - Android 6.0.1. - Spotify 6.3.0.822 armV7

Dear, I'm a Spotify user for manuy years now. From time to time I had issues with SD Cards - I always could solve these. Untill now ... I bought a new Samsung Galaxy A5 2016 and SD Card problem which I cannot solve occurred. I have following configur...

Casual Listener

Dear,    I'm a Spotify user for manuy years now. From time to time I had issues with SD Cards - I always could solve these. Untill now ... I bought a new Samsung Galaxy A5 2016 and S...

agtenstefan

Casual Listener

3585 Views

5 replies

1 likes

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Notification Bar Format Bug

I just got a new Galaxy 7 a couple weeks ago and yesterday the notification bar that shows the current song is formatted oddly - the font is much smaller, as is the album cover (see attachment). It's not a huge deal, but it's bugging me quite a bit. ...

Visitor

I just got a new Galaxy 7 a couple weeks ago and yesterday the notification bar that shows the current song is formatted oddly - the font is much smaller, as is the album cover (see attachment). It's...

mikle_02

Newbie

643 Views

2 replies

1 likes

Samsung Galaxy 7
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Solved!! "Save to your music" vs offline playlist ?

Ok, I'm confused. What is the difference if I save a song or all the songs I want to the "Your Music" section vs if I make a playlist and make it available offline? Let's say I'm in another country with no data unless I have access to WIFI. Is there ...

Casual Listener

Ok, I'm confused. What is the difference if I save a song or all the songs I want to the "Your Music" section vs if I make a playlist and make it available offline? Let's say I'm in another country w...

t0814bk

Newbie

38807 Views

11 replies

1 likes

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Sound quality issue with spotify premium

Hi,Having spotify premium, I am facing very bad sound quality, like if the band is playing in a closed bathroom. The issue comes and goes apparently without any reason. I haven't found and fix to this despite having searched the web and despite it se...

Newbie

Hi, Having spotify premium, I am facing very bad sound quality, like if the band is playing in a closed bathroom. The issue comes and goes apparently without any reason. I haven't found and fix to t...

Joe

Community Legend

402 Views

1 replies

0 likes

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  • 1 replies
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Equalizer

Im on android marshmallow 6.1 and on my old phone i could set my own equalizer settings and now on my android 6.1 marshmallow i cant set my own,What can i do

Newbie

Im on android marshmallow 6.1 and on my old phone i could set my own equalizer settings and now on my android 6.1 marshmallow i cant set my own, What can i do

Jon_UK

Roadie

335 Views

1 replies

0 likes

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