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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

389361 Views

545 replies

34 likes

Account
Free
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8094 Views

0 replies

7 likes

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Spotify connect volume problem on Sony SRS7

I have a Sony SRS7 speaker and the connect functionality is great but i have a problem with volume control.The volume control works perfectly on iphones but in my android (moto g4) don´t work at all. Is this normal on android or i missing something?

Casual Listener

I have a Sony SRS7 speaker and the connect functionality is great but i have a problem with volume control. The volume control works perfectly on iphones but in my android (moto g4) don´t work at al...

elfer83

Casual Listener

613 Views

4 replies

0 likes

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Spotify stopping mid song on my Android phone

I can't figure out what is causing it, I can't even get through one song before it shuts off. This is a new problem, as I have used it on my phone for months without issues, and first noticed this problem yesterday. Doesn't matter if it is streaming ...

Casual Listener

I can't figure out what is causing it, I can't even get through one song before it shuts off.  This is a new problem, as I have used it on my phone for months without issues, and first noticed t...

Ciara1996

Newbie

15447 Views

9 replies

2 likes

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  • 9 replies
  • 2 likes

Superuser Contribution Songs I Haven't Downloaded Are Playing While I'm in OFFLINE Mode

When I go to my "songs" and just do shuffle play while I'm in offline mode, I would expect only songs that I have downloaded to play. That isn't the case, and then sometimes when I notice that I have a song that has been downloaded, I don't see an op...

Regular

When I go to my "songs" and just do shuffle play while I'm in offline mode, I would expect only songs that I have downloaded to play.  That isn't the case, and then sometimes when I notice that ...

WeReady

Regular

1083 Views

2 replies

0 likes

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advertisement video pauses my Spotify

I've been having an issue recently with Spotify advertisement videos.Soon as an advertisement video opens it will not play it keeps pausing and playing over and over.I cannot click on the back button cannot close the app cannot open Spotify until I r...

Visitor

I've been having an issue recently with Spotify advertisement videos. Soon as an advertisement video opens it will not play it keeps pausing and playing over and over. I cannot click on the back bu...

411 Views

0 replies

0 likes

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Playlist creation failure

I tried to create a playlist from an album. I do this all the time, but this time this is what happened: after I confirmed the name of a playlist, it did not appear on the list of my playlists, I only get a message which says: "loading".I was doing t...

Newbie

I tried to create a playlist from an album. I do this all the time, but this time this is what happened: after I confirmed the name of a playlist, it did not appear on the list of my playlists, I onl...

440 Views

0 replies

0 likes

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Can't playing specific song

Hey everybody,I'm a premium user, and recently while I was trying to play a specific song from a Playlist (or even from search result) I couldn't play it. Meaning that there is no play button, instead the "right key" menu pops up as you can see in th...

Newbie

Hey everybody, I'm a premium user, and recently while I was trying to play a specific song from a Playlist (or even from search result) I couldn't play it. Meaning that there is no play button, inst...

Joe

Community Legend

769 Views

1 replies

0 likes

Play
Play Button
Play Next
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Headphone issues with HTC One M8

After the latest version update of Spotify, I've been experiencing issues with my headphones. When the headphones are plugged in, the music is played through the speakers until I unplug and replug it. Plus, the control button on the headphones is not...

Newbie

After the latest version update of Spotify, I've been experiencing issues with my headphones. When the headphones are plugged in, the music is played through the speakers until I unplug and replug it...

Joe

Community Legend

506 Views

1 replies

0 likes

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  • 1 replies
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Offline songs sometimes/dont work all have been downloaded.

All the songs on my play lists have been downloaded,and listened to offline. Playlist songs I've listened to numerous times now have no green arrow, sometimes even though in offline mode they're greyed out they'll still work. So offline works sometim...

Gig Goer

All the songs on my play lists have been downloaded,and listened to offline. Playlist songs I've listened to numerous times now have no green arrow, sometimes even though in offline mode they're grey...

372 Views

0 replies

0 likes

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Spotify don't show in the notification bar or the lock screen

Hi.I have problem with the app. When I open it the first time it's all ok but when I stop music and come back to the app after some time the streaming works fine but the app don't show in the notification bar or lock screen, the widget doesn't work a...

Casual Listener

Hi. I have problem with the app. When I open it the first time it's all ok but when I stop music and come back to the app after some time the streaming works fine but the app don't show in the notif...

Hewcia33

Casual Listener

748 Views

4 replies

0 likes

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UAE, dark ages of streaming

When are you guys going to get the service going here? I have Premium but can't resubscribe beacuse the service isn't available here. Tried all my cards, but since they are registered in the UAE I cannot make the payment. We are boarderlining 2017 no...

Newbie

When are you guys going to get the service going here? I have Premium but can't resubscribe beacuse the service isn't available here. Tried all my cards, but since they are registered in the UAE I ca...

287 Views

0 replies

0 likes

  • 287 Views
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library disappeared overseas

I live in Australia but I'm spending three months in Fiji. When I logged in here my whole library disappeared. I'm using my Spotify username (not email address), regular account in a nexus 5s with the latest android. Thanks in advance!

Newbie

I live in Australia but I'm spending three months in Fiji. When I logged in here my whole library disappeared. I'm using my Spotify username (not email address), regular account in a nexus 5s with th...

378 Views

0 replies

0 likes

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Explicit sign stopping music?.

Why is it that all of a sudden some of my music has the "Explicit" sign next to them and won't play ?.This has only been in the last day as it was all fine yesterday.

Casual Listener

Why is it that all of a sudden some of my music has the "Explicit" sign next to them and won't play ?. This has only been in the last day as it was all fine yesterday.

Joe

Community Legend

572 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution Bug: language change when changing options

When changing the messaging options, the language of the text change at the same time...(one way) take a look att the attached picture ..

Casual Listener

When changing the messaging options, the language of the text change at the same time...(one way) take a look att the attached picture .. 

piraya01

Casual Listener

469 Views

2 replies

0 likes

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Still can't renew my subscription

Hi, Every month I have trouble renewing my premiumsubscription. This has been a problem for a long time now. First I get an email saying that they have been unable to withdraw funds from my account and tell me to log on to Spotify webpage and check m...

Casual Listener

Hi, Every month I have trouble renewing my premiumsubscription. This has been a problem for a long time now. First I get an email saying that they have been unable to withdraw funds from my account...

Joe

Community Legend

894 Views

3 replies

0 likes

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Last.fm scrobbling not working

I can no longer scrobble to last.fm from the Spotify Android app. It worked just fine last night and I have changed no settings or anything, then I listened to music this morning and none of the tracks got scrobbled. I have Spotify Premium, my phone ...

Casual Listener

I can no longer scrobble to last.fm from the Spotify Android app. It worked just fine last night and I have changed no settings or anything, then I listened to music this morning and none of the trac...

CatPat

Casual Listener

1295 Views

3 replies

0 likes

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Spotify connect does not play long playlists

Hi together, Since some time i am experiencing a strange issue. I want to play a playlist with around 150 tracks via Connect. If i start the playlist from the beginning via Android app version 6.5.0.1816 it only adds around 70 tracks to the current p...

Casual Listener

Hi together,   Since some time i am experiencing a strange issue. I want to play a playlist with around 150 tracks via Connect. If i start the playlist from the beginning via Android app versi...

fsinf

Casual Listener

535 Views

2 replies

0 likes

  • 535 Views
  • 2 replies
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Downloaded songs gone after update

Hi,im a premium user of family Spotify and was having no trouble with the app till today. My phone was updated, not sure when, and out of nowhere all the downloaded songs (over 500) disappeared. Now im redownloading it, which really takes a long time...

Newbie

Hi, im a premium user of family Spotify and was having no trouble with the app till today. My phone was updated, not sure when, and out of nowhere all the downloaded songs (over 500) disappeared.&nb...

278 Views

0 replies

0 likes

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I have problems with the download of songs/albums since i switched from a Galaxy S6 to a Huawei P8.

Since i switched from the galaxy s6 to the huawei p8 it Tages morgen thanks an hour to download an album instead of seconds with the galaxy s6. Can anybody help ?

Casual Listener

Since i switched from the galaxy s6 to the huawei p8 it Tages morgen thanks an hour to download an album instead of seconds with the galaxy s6.   Can anybody help ? 

Joe

Community Legend

582 Views

5 replies

0 likes

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  • 5 replies
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Solved!! HOW CAN I UPDATE TO PREMIUM

I wanna uptade to premium. But circle always turning on the pay page. How can i correct to this.

Casual Listener

I wanna uptade to premium. But circle always turning on the pay page. How can i correct to this.

aaktass

Casual Listener

918 Views

2 replies

0 likes

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Solved!! Cant delete playlist that's continuously 'loading'

I created a playlist whilst offline & when I went online, the playlist would not load the songs I added. In fact it continuously says 'loading' & I cannot delete it whatsover. Can anyone help?

Casual Listener

I created a playlist whilst offline & when I went online, the playlist would not load the songs I added. In fact it continuously says 'loading' & I cannot delete it whatsover. Can anyone help?

crematedman

Community Legend

1480 Views

6 replies

0 likes

  • 1480 Views
  • 6 replies
  • 0 likes