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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115311 Views

27 replies

4 likes

  • 115311 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231767 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231767 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

591329 Views

79 replies

3 likes

  • 591329 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485751 Views

580 replies

42 likes

Account
Free
  • 485751 Views
  • 580 replies
  • 42 likes

Android: "The track is not available"

Hi, I keep getting the message "The track is not available" on my android phone (and sonos system), even if I have a premium account. The service status in Spotify is OK, and it's working well on my PC desktop. All devices were working OK until I ren...

Newbie

Hi,   I keep getting the message "The track is not available" on my android phone (and sonos system), even if I have a premium account. The service status in Spotify is OK, and it's wor...

Nichen

Newbie

53060 Views

38 replies

2 likes

  • 53060 Views
  • 38 replies
  • 2 likes

Deleted songs

Signed in through facebook 2 yrs ago. Have since deleted my facebook acc but have now lost almost all my album 's any help thanks

Newbie

Signed in through facebook 2 yrs ago. Have since deleted my facebook acc but have now lost almost all my album 's any help thanks

Joe

Community Legend

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Can't share playlist, music or send msgs

Spotify, i´m not being able to share anything or send messages by android versions. When I click share, instead open spotify internal share options, it opens the android options: Whatsapp, facebook, twitter.... Can you help me to get back internal sh...

Casual Listener

Spotify, i´m not being able to share anything or send messages by android versions. When I click share, instead open spotify internal share options, it opens the android options: Whatsapp, facebook, ...

Joe

Community Legend

722 Views

3 replies

0 likes

  • 722 Views
  • 3 replies
  • 0 likes

Solved!! No puedo ser premium :(

He pagado dos veces para conseguir la promoción de spotify premium.Me aparece un mensaje de error de pago pero me llegan los mensajes de que si se realizó y el monto que se descontó.Abro la aplicación y me vuelve a cobrar para ser Premium, cerré sesi...

Casual Listener

He pagado dos veces para conseguir la promoción de spotify premium. Me aparece un mensaje de error de pago pero me llegan los mensajes de que si se realizó y el monto que se descontó. Abro la aplic...

JacquelineLoRi

Newbie

1113 Views

6 replies

0 likes

  • 1113 Views
  • 6 replies
  • 0 likes

Android 4.4.2 audio randomly pauses

Whenever I'm listening to music and my screen is off, music randomly pauses and then starts again where it left off. It's very annoying.It happens also in other music players

Newbie

Whenever I'm listening to music and my screen is off, music randomly pauses and then starts again where it left off. It's very annoying. It happens also in other music players

Joe

Community Legend

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Impossible de mettre un son personnel et l'écouter en hors ligne

Bonjour, J'ai essayé de mettre un son de mon ordinateur dans les fichiers locaux, mais il m'est impossible par la suite de faire la lecture en hors connexion sur mon téléphone "ce titre est indisponible" J'ai pourtant mis toute les options de télégar...

Newbie

Bonjour,   J'ai essayé de mettre un son de mon ordinateur dans les fichiers locaux, mais il m'est impossible par la suite de faire la lecture en hors connexion sur mon téléphone "ce titre est ...

244 Views

0 replies

0 likes

  • 244 Views
  • 0 replies
  • 0 likes

3 meses por $9.00?

Me llego un correo de Spotify que si pagaba $9.00 me daban tres meses de spotify, y cuando voy a pagar me cobran $99.00, trendre entonces que pagar hasta dentro de 4 meses?

Newbie

Me llego un correo de Spotify que si pagaba $9.00 me daban tres meses de spotify, y cuando voy a pagar me cobran $99.00, trendre entonces que pagar hasta dentro de 4 meses?

253 Views

0 replies

0 likes

  • 253 Views
  • 0 replies
  • 0 likes

Solved!! Search function gone after update

I can no longer find "search", only daily mix, playlists, stations, tracks, albums, artists and podcasts/videos.

Casual Listener

I can no longer find "search", only daily mix, playlists, stations, tracks, albums, artists and podcasts/videos.

Joe

Community Legend

1538 Views

5 replies

0 likes

  • 1538 Views
  • 5 replies
  • 0 likes

Spotify home Depot add glitch

Hi,I was listening to Spotify on my ps4 using my android tablet as a "remote" and a home Depot add came up. for some reason it will not let me play any other music, it just keeps looping the ad. when I open the pop-up menu on my ps4, it shows that th...

Newbie

Hi, I was listening to Spotify on my ps4 using my android tablet as a "remote" and a home Depot add came up. for some reason it will not let me play any other music, it just keeps looping the ad. wh...

330 Views

0 replies

0 likes

  • 330 Views
  • 0 replies
  • 0 likes

0 playlist

I have a premium acount and ik got 1 playlist but at my profiel it says i got 0 playlist help

Newbie

I have a premium acount and ik got 1 playlist but at my profiel it says i got 0 playlist help

426 Views

0 replies

0 likes

  • 426 Views
  • 0 replies
  • 0 likes

[Adverts] Streaming interruptions

A free account comes with adverts. I get it. But why on earth should they interrupt the songs that is playing?

Casual Listener

A free account comes with adverts. I get it. But why on earth should they interrupt the songs that is playing?

Andihali

Casual Listener

603 Views

2 replies

0 likes

  • 603 Views
  • 2 replies
  • 0 likes

Album picture it is not seen

It's empty. Before that can seed. I think update has give a bug.

Gig Goer

It's empty. Before that can seed. I think update has give a bug.

322 Views

0 replies

0 likes

  • 322 Views
  • 0 replies
  • 0 likes

Sd storage issue

Hello everyone, I'm here case after 6 months I still have a problem with my Sd and spotify. I use to have an xperia and I never had a problem with spotify but since I change into Huawei, I just cant storage my music on the Sd card, when I got the pho...

Regular

Hello everyone, I'm here case after 6 months I still have a problem with my Sd and spotify. I use to have an xperia and I never had a problem with spotify but since I change into Huawei, I just cant ...

kbrooksc

Community Legend

1173 Views

7 replies

0 likes

  • 1173 Views
  • 7 replies
  • 0 likes

Cancelled subscription still charging

Hi! I subscribe to your premium last October but I cancelled it before Nov. since I changed it to your Family Premium account. Howcome Im still being charged for the cancelled subscription I made. Please advise.

Casual Listener

Hi! I subscribe to your premium last October but I cancelled it before Nov. since I changed it to your Family Premium account. Howcome Im still being charged for the cancelled subscription I made. Pl...

honeygonzcab

Casual Listener

452 Views

2 replies

0 likes

  • 452 Views
  • 2 replies
  • 0 likes

Besides iPod are there other portable music players compatible with Spotify?

I've read Sony Walkman can be used with Spotify, but I can't find the actual model on the internet. Also I'm looking into any other brand options.

Newbie

I've read Sony Walkman can be used with Spotify, but I can't find the actual model on the internet. Also I'm looking into any other brand options.

Joe

Community Legend

572 Views

1 replies

0 likes

  • 572 Views
  • 1 replies
  • 0 likes

Setting pasword for other devices does not work

Hello,I am using spotify with my facebook log in.To log in at the spotify app in my car (Volvo) I need log in credentials.In the spotify account settings I have found my user name (a lot of numbers and letters) and a link to generate en e mail to set...

Casual Listener

Hello, I am using spotify with my facebook log in. To log in at the spotify app in my car (Volvo) I need log in credentials. In the spotify account settings I have found my user name (a lot of num...

Joe

Community Legend

1051 Views

7 replies

0 likes

  • 1051 Views
  • 7 replies
  • 0 likes

Wrong email

My email is a Gmail account but on my account it says its a yahoo account, any reason why that is?

Newbie

My email is a Gmail account but on my account it says its a yahoo account, any reason why that is?

Joe

Community Legend

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Solved!! Spotify automatically logout and delete saved songs every 2 weeks (circa)

Hi all, I'm facing a tedious problem, like title says almost every 2 weeks i open Spotify and i found i need to login again, when done if i go to my songs section i found that i need to redownload them all...i just can't figure out what's the matter!

Regular

Hi all, I'm facing a tedious problem, like title says almost every 2 weeks i open Spotify and i found i need to login again, when done if i go to my songs section i found that i need to redownload th...

Benkayrealtor

Newbie

6722 Views

8 replies

0 likes

  • 6722 Views
  • 8 replies
  • 0 likes

Keeping Download music

I have successfully downloaded music to my SD card or device. The music will stay for a couple of days then I have to download it again. Please tell me what I can do to stop this, as it is very annoying. I use a Samsung Galaxy 5.

Casual Listener

I have successfully downloaded music to my SD card or device. The music will stay for a couple of days then I have to download it again. Please tell me what I can do to stop this, as it is very annoy...

JenniferND

Newbie

755 Views

4 replies

0 likes

  • 755 Views
  • 4 replies
  • 0 likes

Bug no aplicativo

Quando estou ouvindo músicas normalmente, e de forma repentina o app fecha! E quando vou pôr de novo, a música na qual estava ouvindo volta do começo se eu der play. Isso tem acontecido com frequência

Newbie

Quando estou ouvindo músicas normalmente, e de forma repentina o app fecha! E quando vou pôr de novo, a música na qual estava ouvindo volta do começo se eu der play. Isso tem acontecido com frequência

270 Views

0 replies

0 likes

  • 270 Views
  • 0 replies
  • 0 likes