Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi Spotify Com, The issue i´m having is that the app had been crashing since the last update (i believe was more that 1 month now) and the app is crashing more often that what it normally does, what i have realized that make the crash to happen is op...
Hi Spotify Com, The issue i´m having is that the app had been crashing since the last update (i believe was more that 1 month now) and the app is crashing more often that what it normally do...
282 Views
0 replies
0 likes
So i signed up for premium two days ago, went to log in on my tablet- kept saying my password was wrong. Ended up changing my password 3 times, and they all still say it's wrong no matter if they're right. Can now no longer sign in my phone either. T...
So i signed up for premium two days ago, went to log in on my tablet- kept saying my password was wrong. Ended up changing my password 3 times, and they all still say it's wrong no matter if they're ...
767 Views
0 replies
0 likes
When I watched the ad for 30 minutes ad free I only received 17 minutes (4:13 to 4:30) I have had this happen more than 3 times.
When I watched the ad for 30 minutes ad free I only received 17 minutes (4:13 to 4:30) I have had this happen more than 3 times.
436 Views
0 replies
0 likes
So, this is the 3rd time the Application does this to me. I have a lot of playlist saved that I like to hear offline. Today i open my Spotify App and I noticed the green arrow was not on any of my playlist. I went to the "Storage" option and I notice...
So, this is the 3rd time the Application does this to me. I have a lot of playlist saved that I like to hear offline. Today i open my Spotify App and I noticed the green arrow was not on...
Newbie
798 Views
3 replies
0 likes
I never use mobile data to stream or download, and yet in the last 4 days Spotify background data has taken 1.2 GB. What is going on!? This needs urgent fix as its costing me money. Screenshot attached. Please help.
I never use mobile data to stream or download, and yet in the last 4 days Spotify background data has taken 1.2 GB. What is going on!? This needs urgent fix as its costing me money. Screenshot attach...
Newbie
19589 Views
13 replies
0 likes
After a couple songs the music stops even mid songs
After a couple songs the music stops even mid songs
228 Views
0 replies
0 likes
I just lost all my offline data it said because I used more than 3 offline device.Actually I only use 1 device and it was used online and offline all the time, that's my Android phone (samsung a5 2016)All my downloaded data has been removed. It's rea...
I just lost all my offline data it said because I used more than 3 offline device. Actually I only use 1 device and it was used online and offline all the time, that's my Android phone (samsung a5 2...
318 Views
0 replies
0 likes
Hello,I use Spotify on Android in France. The podcasts option was enabled recently here, and at that time when I clicked on podcasts on the left menu, I could browse a list of podcasts arranged in categories. However now, the only ones I see under th...
Hello, I use Spotify on Android in France. The podcasts option was enabled recently here, and at that time when I clicked on podcasts on the left menu, I could browse a list of podcasts arranged in ...
Not applicable
9586 Views
4 replies
0 likes
Hi.My Name is Lisa and I got my Spotify (Premium) via drei Austria. Just phoned there and they couldn't help me with anything beside my payment. My problem is that the Spotify App pretends I'd be offline though I'm surfing and using Whatsapp etc. sim...
Hi. My Name is Lisa and I got my Spotify (Premium) via drei Austria. Just phoned there and they couldn't help me with anything beside my payment. My problem is that the Spotify App pretends...
368 Views
0 replies
1 likes
All my playlists are gone.. how do i get them back? Not deleted.
All my playlists are gone.. how do i get them back? Not deleted.
Casual Listener
277 Views
1 replies
0 likes
Please please please bring back that ability to control tracks from the lock screen and especially the notification tray. This made it so much easier to control my music, instead of having to go into the app.
Please please please bring back that ability to control tracks from the lock screen and especially the notification tray. This made it so much easier to control my music, instead of having to go into...
Community Legend
630 Views
3 replies
1 likes
I'm running the latest (6.2.0.998) beta version of the Android app. The app crashes on song playback, no matter which song I start (online or offline, doesn't matter). The issue didn't exist in the previous beta version.I'm on a Galaxy S6, Android 6....
I'm running the latest (6.2.0.998) beta version of the Android app. The app crashes on song playback, no matter which song I start (online or offline, doesn't matter). The issue didn't exist in the p...
Regular
1049 Views
6 replies
0 likes
Hi So I'm having trouble with two things, as listed below. I've been doing this for a while now and it's worked fine before but I recently upgraded to Android 6.0 and for some reason, it won't work now.1. Adding custom music to my Spotify Android app...
Hi 🙂 So I'm having trouble with two things, as listed below. I've been doing this for a while now and it's worked fine before but I recently upgraded to Android 6.0 and for some reason, it won't ...
247 Views
0 replies
0 likes
I was listening to a song (casin by glue70 if that helps) and about 10 seconds into the sing it stops playing, the progress bar stops going, and the pause button says it's playing. Ever since then that and a few other songs in that song's album won't...
I was listening to a song (casin by glue70 if that helps) and about 10 seconds into the sing it stops playing, the progress bar stops going, and the pause button says it's playing. Ever since then th...
Casual Listener
550 Views
4 replies
1 likes
He importado canciones desde el disco duro de mi computador. Creé la nueva lista de reproducción, he intente descargar las canciones en mi telefono, pero no resulta. Aparece un constante "Esperando para descargar". Soluciones por favor.
He importado canciones desde el disco duro de mi computador. Creé la nueva lista de reproducción, he intente descargar las canciones en mi telefono, pero no resulta. Aparece un constante "Esperando p...
524 Views
0 replies
1 likes
How can I do to have two devices playing music at the same time on my spotify account?
How can I do to have two devices playing music at the same time on my spotify account?
Community Legend
334 Views
1 replies
0 likes
When I am playing music through the spotify app via my phone I do not get a pause button on the Spotify app on the gear fit 2. I only see a play button. Touching the play button dosent effect the play back as music continues to play. I reinstalled th...
When I am playing music through the spotify app via my phone I do not get a pause button on the Spotify app on the gear fit 2. I only see a play button. Touching the play button dosent effect the pla...
381 Views
0 replies
1 likes
Why are differences with the pages of the artists on Your Music page? I mean when I open a recently played Artist on Your Music page, there are differences. Like if I open Sia there is her all songs albums etc., but if I open Hurts page the I only se...
Why are differences with the pages of the artists on Your Music page? I mean when I open a recently played Artist on Your Music page, there are differences. Like if I open Sia there is her all songs ...
Gig Goer
426 Views
1 replies
0 likes
Do not get the alternative share and post to, instead i get a menu with facebook, messenger, mail etc. And when i go to messages i get kiced out! This is on my android fone. I have reinstaled the app it did not help.
Do not get the alternative share and post to, instead i get a menu with facebook, messenger, mail etc. And when i go to messages i get kiced out! This is on my android fone. I have reinstaled the app...
Casual Listener
479 Views
2 replies
0 likes
I have a Samsung j5 want to put music on sd card but no option for it in settings on spoitify
I have a Samsung j5 want to put music on sd card but no option for it in settings on spoitify
Community Legend
375 Views
1 replies
0 likes
