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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 843030 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 843030 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14384 Views
  • 1 replies
  • 0 likes
  • 14384 Views
  • 1 replies
  • 0 likes

Duda: Spotify me permite escuchar canciones sin necesidad de tener internet

Hola!Resulta que Spotify en mi móvil Android me deja escuchar música sin internet, solamente activando una opción dentro de mi playlist que se llama Avaliable Offline. ¿Eso no debería de ser una función premium?Tengo Spotify Free y algunas veces he e...

  • Music Fan
  • Hola! Resulta que Spotify en mi móvil Android me deja escuchar música sin internet, solamente activando una opción dentro de mi playlist que se llama Avaliable Offline. ¿Eso no debería de ser una ...
  • Daniel
  • Community Legend
  • 695 Views
  • 7 replies
  • 0 likes
  • 695 Views
  • 7 replies
  • 0 likes

Solved!! INSUFFICIENT STORAGE

I uninstalled Spotify thinking it would clear all my downloaded playlists so that I could have more space on my phone. Now it won't install!! I've been trying to find a solution for two hours and I'm starting to get frustrated because I have to be so...

  • Regular
  • I uninstalled Spotify thinking it would clear all my downloaded playlists so that I could have more space on my phone. Now it won't install!! I've been trying to find a solution for two hours and I'm...
  • osornios
  • Spotify Star
  • 6226 Views
  • 12 replies
  • 0 likes
  • 6226 Views
  • 12 replies
  • 0 likes

Albums won't play in order

Whenever I play an album, whether in the Android app or the web player it shuffles the album. I am a premium subscriber. I am *not* clicking the green shuffle button. I click the "play" icon next to the first song next to in the album and the song co...

  • Newbie
  • Whenever I play an album, whether in the Android app or the web player it shuffles the album. I am a premium subscriber.  I am *not* clicking the green shuffle button.  I click the "play" i...
  • Daniel
  • Community Legend
  • 470 Views
  • 2 replies
  • 0 likes
  • 470 Views
  • 2 replies
  • 0 likes

Premium

I have upgraded to premium but now my Spotify app isn't working at all, I just keep getting a message telling me to upgrade

  • Newbie
  • I have upgraded to premium but now my Spotify app isn't working at all, I just keep getting a message telling me to upgrade
  • osornios
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

28 April 2016 update made client redownload offline songs

More of a heads up and a gripe than a support issue, but this was incredibly annoying to wake up to. Last night, Spotify updated itself. This morning when I fired it up before hopping in the car for my commute, I was greeted with a progress bar: "0 o...

  • Regular
  • More of a heads up and a gripe than a support issue, but this was incredibly annoying to wake up to.   Last night, Spotify updated itself.  This morning when I fired it up before hopping ...
  • monstertrucker
  • Regular
  • 394 Views
  • 2 replies
  • 0 likes
  • offline
    Update
  • 394 Views
  • 2 replies
  • 0 likes

App crash

My app crashes and I can't open it. I reinstalled but it still won't work. I log in with my facebook acc.

  • Newbie
  • My app crashes and I can't open it. I reinstalled but it still won't work. I log in with my facebook acc.
  • Daniel
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Cannot play this song error.

Lately I have been playing in shuffle and a lot of my songs prompt a "cannot play song" message. As well as volume dip. I can hear the sound level fading drastically during play. Its not my device as i have used aux and bluetooth and it only happens ...

  • Newbie
  • Lately I have been playing in shuffle and a lot of my songs prompt a "cannot play song" message. As well as volume dip. I can hear the sound level fading drastically during play. Its not my device as...
  • Daniel
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Samsung s5 problem

Dear people please help me with this.I use spotify premium and love it not much bad to say about it.But when I play a song and lock my screen you get the usual symbols for 'next song' and 'previous song' right ? Well I don't know how but I seems km t...

  • Casual Listener
  • Dear people please help me with this. I use spotify premium and love it not much bad to say about it. But when I play a song and lock my screen you get the usual symbols for 'next song' and 'pr...
  • Daniel
  • Community Legend
  • 197 Views
  • 3 replies
  • 0 likes
  • 197 Views
  • 3 replies
  • 0 likes

Shuffle Play with Spotify Connect

I've had a problem with my shuffle playlists for a while. I'll usually have music playing from my laptop during work, using my phone to control it using spotify connect since I like to keep the Spotify Desktop app minimized as it does not have a plea...

  • Music Fan
  • I've had a problem with my shuffle playlists for a while. I'll usually have music playing from my laptop during work, using my phone to control it using spotify connect since I like to keep the ...
  • 221 Views
  • 0 replies
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  • 221 Views
  • 0 replies
  • 0 likes

Solved!! certain downloaded songs won't play

I'm running into a really weird and very annoying issue in which all of the songs on two albums will not play on my Samsung Galaxy S5, but only after they have been downloaded to the device (they both stream fine, either before I download the music o...

  • Music Fan
  • I'm running into a really weird and very annoying issue in which all of the songs on two albums will not play on my Samsung Galaxy S5, but only after they have been downloaded to the device (they bot...
  • queequeg99
  • Music Fan
  • 10909 Views
  • 5 replies
  • 1 likes
  • 10909 Views
  • 5 replies
  • 1 likes

Can t finish downloading all my songs

Every time i open spotify the app starts downloading music i had already download... And i cant listen them i have to wait until spotify download them all... How can i do? And what is happening?

  • Newbie
  • Every time i open spotify the app starts downloading music i had already download... And i cant listen them i have to wait until spotify download them all... How can i do? And what is happening?
  • Daniel
  • Community Legend
  • 225 Views
  • 2 replies
  • 0 likes
  • 225 Views
  • 2 replies
  • 0 likes

Solved!! Followed playlist and download

Hi everybody,I want to follow a playlist and store it offline.My question is, if the playlist change some tracks, will the downloads change at the same time?And will the old tracks (erased at the playlist) also erased at my device?Thanks a lot for yo...

  • Casual Listener
  • Hi everybody, I want to follow a playlist and store it offline. My question is, if the playlist change some tracks, will the downloads change at the same time? And will the old tracks (erased at t...
  • schwiemo
  • Casual Listener
  • 1186 Views
  • 2 replies
  • 0 likes
  • 1186 Views
  • 2 replies
  • 0 likes

Solved!! Two Spotify Apps?

When I search for "spotify" on the Google Play app store, I get two main results that seem to be identical. One is called "Sotify," and the other is called "Spotify Music." They are listed under the same developer, "Spotify Ltd." Which one of these s...

  • Visitor
  • When I search for "spotify" on the Google Play app store, I get two main results that seem to be identical. One is called "Sotify," and the other is called "Spotify Music." They are listed under the ...
  • 21boyspanicking
  • Newbie
  • 10845 Views
  • 5 replies
  • 0 likes
  • 10845 Views
  • 5 replies
  • 0 likes

How to shuffle artist tracks?

When I open an artist and press the "shuffle" button Spotify strongly favours the newest albums and omits albums from 1970/1980 entirely. How can I really listen to an artist in shuffle mode? Thanks for help

  • Gig Goer
  • When I open an artist and press the "shuffle" button Spotify strongly favours the newest albums and omits albums from 1970/1980 entirely.  How can I really listen to an artist in shuffle mode? ...
  • 159 Views
  • 0 replies
  • 1 likes
  • 159 Views
  • 0 replies
  • 1 likes

Solved!! Playlist filter not (always) showing

After updating to Spotify 5.0.0.956 on my Android device, the playlist filtering option (on top of the list of playlists) is not showing reliably anymore. Most of the times I cannot scroll beyond the topmost playlist and access the filter, but someti...

  • Regular
  • After updating to Spotify 5.0.0.956 on my Android device, the playlist filtering option (on top of the list of playlists) is not showing reliably anymore. Most of the times I cannot scroll beyond the...
  • dijara
  • Regular
  • 5716 Views
  • 11 replies
  • 0 likes
  • 5716 Views
  • 11 replies
  • 0 likes

Help with Amazon Firetab

Hey guys, On my laptop and previous android tablet computer, I was able to use the whole range of my playlists and albums even as a free user, and it was great. I heard that on phones, the service is a lot more limited, but on tablets and laptop/desk...

  • Newbie
  • Hey guys,    On my laptop and previous android tablet computer, I was able to use the whole range of my playlists and albums even as a free user, and it was great.   I heard that o...
  • Daniel
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Playlist playing random songs

My playlists don't stick to the songs I've added. If I add one song from an album to my playlist, the playlist will play any song on that album. Most of what ends up playing is stuff I don't want to hear. I paid for premium but it didn't fix this pro...

  • Newbie
  • My playlists don't stick to the songs I've added. If I add one song from an album to my playlist, the playlist will play any song on that album. Most of what ends up playing is stuff I don't want to ...
  • Daniel
  • Community Legend
  • 246 Views
  • 2 replies
  • 0 likes
  • 246 Views
  • 2 replies
  • 0 likes

Playlists not playing the whole list

I'm a premium subscriber. Lately I've noticed that some of my playlists aren't playing all of the songs, especially when on shuffle. Recently a lot of my usage has been on the ps4 but I control it from my phone. I have to start playing on ps4 then hi...

  • Newbie
  • I'm a premium subscriber. Lately I've noticed that some of my playlists aren't playing all of the songs, especially when on shuffle. Recently a lot of my usage has been on the ps4 but I control it fr...
  • martinbanks
  • Casual Listener
  • 1057 Views
  • 2 replies
  • 2 likes
  • 1057 Views
  • 2 replies
  • 2 likes

Trouble playing songs via USB from phone to panasonic receiver

Have recently changed to android from iOS and am unable to play my music via usb connection from my phone to my receiver, AUX also doesn't work.. works fine in my car though.Didnt have the issue with my iPhone, anyone else have the same problem?Thank...

  • Casual Listener
  • Have recently changed to android from iOS and am unable to play my music via usb connection from my phone to my receiver, AUX also doesn't work.. works fine in my car though. Didnt have the issue wi...
  • Daniel
  • Community Legend
  • 2032 Views
  • 5 replies
  • 0 likes
  • 2032 Views
  • 5 replies
  • 0 likes