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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4759 Views

0 replies

6 likes

  • 4759 Views
  • 0 replies
  • 6 likes

Support to connect Spotify and Last.fm

I can't connect the Spotify with last.fm it say that are problems on login, but doesn't have, it's everything correct, I checked my last.fm account and the option to able Spotify is allowed, help me please

Newbie

I can't connect the Spotify with last.fm it say that are problems on login, but doesn't have, it's everything correct, I checked my last.fm account and the option to able Spotify is allowed, help me ...

Joe

Community Legend

342 Views

2 replies

1 likes

  • 342 Views
  • 2 replies
  • 1 likes

Not playing next song

For some reason my spotify stops after one song and won't play the next automatically. Never had this problem when using before. Using a Sony Experia z3. Any ideas? Cheers

Newbie

For some reason my spotify stops after one song and won't play the next automatically. Never had this problem when using before. Using a Sony Experia z3. Any ideas? Cheers

Joe

Community Legend

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Android won't play

I tried loading and playing a song on my Android phone app, and now it won't play the song I select. It worked before on my previous phone but not now. I click and click but it stays grayed out and only asked to be downloaded which leads to the premi...

Music Fan

I tried loading and playing a song on my Android phone app, and now it won't play the song I select. It worked before on my previous phone but not now. I click and click but it stays grayed out and o...

Steelblade

Music Fan

558 Views

4 replies

0 likes

  • 558 Views
  • 4 replies
  • 0 likes

Playlisten einfach gelöscht

Meine playlisten wurden einfach gelöscht und sind jz nicht mehr da bekomm ich die irgendwie wieder

Newbie

Meine playlisten wurden einfach gelöscht und sind jz nicht mehr da bekomm ich die irgendwie wieder

Matze

Roadie

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

[Mobile][Browse] Directory View

Part question, part suggestion. Is there anyway that a 3rd party app could view my local/saved Spotify content in a "file directory" style view. I've come across a few situations where, if i'm going through bluetooth in a car, i still need to look at...

Newbie

Part question, part suggestion.   Is there anyway that a 3rd party app could view my local/saved Spotify content in a "file directory" style view.   I've come across a few situations wh...

426 Views

0 replies

0 likes

Browse
Mobile
  • 426 Views
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Superuser Contribution Interface not responding

The last version that reponded correctly was 5.3.0.995.Every single version after that I got an irresponsive interface. Play button not playing music. Pausing not pausing the music. Force closing the app and the music continues playing. For the last ...

Casual Listener

The last version that reponded correctly was 5.3.0.995. Every single version after that I got an irresponsive interface.   Play button not playing music. Pausing not pausing the music. Force ...

mirdones

Casual Listener

350 Views

2 replies

1 likes

  • 350 Views
  • 2 replies
  • 1 likes

Superuser Contribution BR - Dúvida

- Estou tentando sincronizar uma musica da minha biblioteca pessoal (arquivos locais) junto ao meu android, eu localizo a musica no app para desktop, crio uma playlist com esta musica e vou no android para baixar a musica para o celular, mas a musica...

Newbie

 - Estou tentando sincronizar uma musica da minha biblioteca pessoal (arquivos locais) junto ao meu android, eu localizo a musica no app para desktop, crio uma playlist com esta musica e vou no ...

user-removed

Not applicable

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

432 hz option

Hi!Can I have an option to change frequency to 432 hz? Please, I need it. Someone can help me?

Newbie

Hi! Can I have an option to change frequency to 432 hz? Please, I need it. Someone can help me?

Tissia

Newbie

6967 Views

1 replies

48 likes

  • 6967 Views
  • 1 replies
  • 48 likes

Music Stops Playing (Post 0.7.7 rollout)

I have three devices that I am troubleshooting, all Samsung devices. They are all doing the same thing, they will play a few tracks, then stop. The only way to restart it is manually, but that is difficult if say, you are driving. DevicesSamsung Note...

Newbie

I have three devices that I am troubleshooting, all Samsung devices. They are all doing the same thing, they will play a few tracks, then stop. The only way to restart it is manually, but that is dif...

Mariemaldnd

Newbie

819 Views

2 replies

1 likes

Android 5.1.1
Android App
Stop repeats
stops playing
  • 819 Views
  • 2 replies
  • 1 likes

Annoyed with an ad

I live in australia and i pay for premium, i was just quietly listening to my playlists and an ad for the presidential election came on. I am not happy for two reasons.First i should not be hearing ads at all with my subscription and secondly i dont ...

Newbie

I live in australia and i pay for premium, i was just quietly listening to my playlists and an ad for the presidential election came on. I am not happy for two reasons. First i should not be hearing...

Joe

Community Legend

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Missing Close Button (Android)

What happend to the x button in the notification thing, how am I supposed to close spotify now?Its not really a problem that it's running but I'd prefer if the music control panel was only there when listening to music, instead of permanetly. - I add...

Newbie

What happend to the x button in the notification thing, how am I supposed to close spotify now? Its not really a problem that it's running but I'd prefer if the music control panel was only there wh...

Joe

Community Legend

640 Views

1 replies

1 likes

  • 640 Views
  • 1 replies
  • 1 likes

Arte dos álbuns na barra de notificações (Art of the albums in the notifications bar)

(Album art does not appear on the Android notification bar!) Depois das útlimas 3 ou 4 atualizações do app no meu android a arte do álbum não aparece mais no mini app que fica na barra de notificações enquanto as músicas tocam. Coloquei um print de m...

Visitor

(Album art does not appear on the Android notification bar!)   Depois das útlimas 3 ou 4 atualizações do app no meu android a arte do álbum não aparece mais no mini app que fica na barra de no...

690 Views

0 replies

0 likes

  • 690 Views
  • 0 replies
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Widget doesn't work

Spotify widget doesn't work properly.I used to have tasker intend for com.spotify.mobile.android.ui.widget.NEXTto start autoplaying spotify after connecting to car BT. But after last update(s) it doesn't work anymore. Tried widget directly and contro...

Music Fan

Spotify widget doesn't work properly. I used to have tasker intend for com.spotify.mobile.android.ui.widget.NEXT to start autoplaying spotify after connecting to car BT. But after last update(...

366 Views

0 replies

0 likes

  • 366 Views
  • 0 replies
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Musics stops suddenly. Samsung galacy s6

I can't use my spotify on my phone because every time I try to play appears an advice saying this song its not avaible. I don't think it's a connection problem because I'm connected to wi-fi, sometimes the music stop alone and nothing happens when a ...

Newbie

I can't use my spotify on my phone because every time I try to play appears an advice saying this song its not avaible. I don't think it's a connection problem because I'm connected to wi-fi, sometim...

Joe

Community Legend

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Inbox emptied, no more posted songs are viewable

Using Android 5.x and Spotify's current version, my messages section was wiped out after formatting all data/info on my app due to a frequent connection related problem. Cannot get any messages or posts in my inbox anymore. Please help me.

Regular

Using Android 5.x and Spotify's current version, my messages section was wiped out after formatting all data/info on my app due to a frequent connection related problem. Cannot get any messages or po...

ahmetgundo

Regular

392 Views

2 replies

0 likes

  • 392 Views
  • 2 replies
  • 0 likes

My offline playlist is no longer available

I can no longer listen to my playlist offline! It hás no explanation. Please help me, otherwise i will cancel my account.

Casual Listener

I can no longer listen to my playlist offline! It hás no explanation. Please help me, otherwise i will cancel my account.

R3n470

Casual Listener

385 Views

4 replies

0 likes

  • 385 Views
  • 4 replies
  • 0 likes

Solved!! Music stops when surfing Internet

Hi. I am a Spotify Premium member. My music stops when I surf the Internet, specifically, whenever a page takes a long time to load. This is frustrating, because I want to surf the Internet and play music at the same time. I recently installed a 32 G...

Visitor

Hi. I am a Spotify Premium member. My music stops when I surf the Internet, specifically, whenever a page takes a long time to load. This is frustrating, because I want to surf the Internet and play ...

user-removed

Not applicable

2647 Views

6 replies

0 likes

  • 2647 Views
  • 6 replies
  • 0 likes

Playlist re-shuffle on resume

Sorry if this has been discussed before, I tried to search for the issue but couldn’t find anything about it. I have been using Spotify (Premium) for over 5 months now. I have only used it on Android (Note 5/7 and now S7 Edge). The problem I am havin...

Visitor

Sorry if this has been discussed before, I tried to search for the issue but couldn’t find anything about it. I have been using Spotify (Premium) for over 5 months now. I have only used it on Android...

user-removed

Not applicable

1438 Views

5 replies

0 likes

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  • 5 replies
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Local problems

HeyI've Tried to Import a Song that i downloaded from youtube and I can play it on my Desktop but when i Put it into a playlist i cant download it Onto my s7. What can i do?

Casual Listener

Hey I've Tried to Import a Song that i downloaded from youtube and I can play it on my Desktop but when i Put it into a playlist i cant download it Onto my s7. What can i do?

Hilger98

Casual Listener

366 Views

4 replies

0 likes

  • 366 Views
  • 4 replies
  • 0 likes

Skip track buttons not working on bluetooth

HiWhen I connect spotify to my car step via Bluetooth I can't get the skip track buttons to work.It works fine with other apps like music player etc but just not spotify.Is there a way to get this to workI can skip from the luck screen just not the p...

Newbie

Hi When I connect spotify to my car step via Bluetooth I can't get the skip track buttons to work. It works fine with other apps like music player etc but just not spotify. Is there a way to...

Joe

Community Legend

16050 Views

1 replies

1 likes

  • 16050 Views
  • 1 replies
  • 1 likes