Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 842717 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 842717 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14283 Views
  • 1 replies
  • 0 likes
  • 14283 Views
  • 1 replies
  • 0 likes

Problems listening to music offline

Hi, when I'm with my android out of wi fi networks, I try do listen to music normally, but when I click on some appears: this music is not available. I am premium and payment on time. I do not understand, because I do supposedly automatically downloa...

  • Newbie
  • Hi, when I'm with my android out of wi fi networks, I try do listen to music normally, but when I click on some appears: this music is not available. I am premium and payment on time. I do not unders...
  • Daniel
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Alben, Interpreten und Titel fehlen auf einem Gerät

Folgendes Problem. Nutze meinen Spotify Account auf einem Samsung Galaxy S4 mini und auf meinem Macbook Pro. Nun liegt das Problem vor, dass, beide Geräte online, auf dem einen Gerät alle meine Titel, Alben und Künstler angezeigt werden(Macbook) und ...

  • Newbie
  • Folgendes Problem. Nutze meinen Spotify Account auf einem Samsung Galaxy S4 mini und auf meinem Macbook Pro. Nun liegt das Problem vor, dass, beide Geräte online, auf dem einen Gerät alle meine Titel...
  • Nico
  • Community Legend
  • 1050 Views
  • 1 replies
  • 0 likes
  • 1050 Views
  • 1 replies
  • 0 likes

Running slow not showing my library

Only my playlist show up. My songs artist and everything else shows nothing, exept bands ive started following in the last hour or so.

  • Newbie
  • Only my playlist show up. My songs artist and everything else shows nothing, exept bands ive started following in the last hour or so.
  • Nico
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Spotify not playing music

So, I can't play music on my phone. I have a Sony Xperia S5, running Andreoid. Please help!

  • Casual Listener
  • So, I can't play music on my phone. I have a Sony Xperia S5, running Andreoid. Please help!
  • MattSuda
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Discovery weekly not updating

My discover weekly hasn't updated since the beginning of march help Plz!

  • Newbie
  • My discover weekly hasn't updated since the beginning of march 😞 help Plz!
  • MattSuda
  • Spotify Star
  • 160 Views
  • 3 replies
  • 0 likes
  • 160 Views
  • 3 replies
  • 0 likes

Black screen when casting

I recently started using Spotify (finally), and usually casting to chromecast on my TV, either via Samsung tablet or PC. Question is, is it supposed to just be a black screen with the Spotify logo when casting? I also have to use the chromecast do st...

  • Visitor
  • I recently started using Spotify (finally), and usually casting to chromecast on my TV, either via Samsung tablet or PC. Question is, is it supposed to just be a black screen with the Spotify logo wh...
  • szjani
  • Newbie
  • 5330 Views
  • 6 replies
  • 0 likes
  • 5330 Views
  • 6 replies
  • 0 likes

Someone is logged into my account

I already logged out of all devices and changed my password but when I try to listen to music is says im already listening on an iPhone but I have a galaxy s7? I don't know what else to do?

  • Newbie
  • I already logged out of all devices and changed my password but when I try to listen to music is says im already listening on an iPhone but I have a galaxy s7? I don't know what else to do?
  • Daniel
  • Community Legend
  • 154 Views
  • 1 replies
  • 1 likes
  • 154 Views
  • 1 replies
  • 1 likes

Need to find my account that im paying for?

I have a free account on my facebook but cant find the one im paying for? Please help

  • Casual Listener
  • I have a free account on my facebook but cant find the one im paying for? Please help
  • Daniel
  • Community Legend
  • 139 Views
  • 3 replies
  • 0 likes
  • 139 Views
  • 3 replies
  • 0 likes

Solved!! Galaxy S6 auto play problem

Hi all, I have a problem on my S6 Edge, basically Spotify will play a song all fine but will never play the next song unless I unlock my phone and open the app (the app I's still running in the background) I have tried to play with settings but nothi...

  • Casual Listener
  • Hi all,   I have a problem on my S6 Edge, basically Spotify will play a song all fine but will never play the next song unless I unlock my phone and open the app (the app I's still running in ...
  • Daniel
  • Community Legend
  • 1978 Views
  • 3 replies
  • 0 likes
  • 1978 Views
  • 3 replies
  • 0 likes

I've purchased 4 spotify giftcards and not one will redeem to my account. I'm spending $ for nothing

I have now purchased 4 spotify gift cards and not one will redeem to my account. It says I've got something like 174 days until it is a spotify free account, but won't let me download music, playlists, listen to them or anything! I'm getting extremel...

  • Newbie
  • I have now purchased 4 spotify gift cards and not one will redeem to my account. It says I've got something like 174 days until it is a spotify free account, but won't let me download music, playlist...
  • Samuel7
  • Roadie
  • 192 Views
  • 3 replies
  • 0 likes
  • 192 Views
  • 3 replies
  • 0 likes

Make my playlist easier to access

I'm a truck driver, Spotify is my entertainment. Unfortunately with your updates it has become harder for me to change from one playlists to another. I shouldn't have to go through 3 options to find my playlist, and I hate the swiping screen at the h...

  • Casual Listener
  • I'm a truck driver, Spotify is my entertainment. Unfortunately with your updates it has become harder for me to change from one playlists to another. I shouldn't have to go through 3 options to find ...
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

29 days before I can go online....

Hello, I have had Spotify Premium since July last year. I just got a new phone and downloaded this app but I can't actually go "online" due to a 29 day wait!! WHY?Apparently other threads say that you have to wait for verification to see if you reall...

  • Casual Listener
  • Hello, I have had Spotify Premium since July last year. I just got a new phone and downloaded this app but I can't actually go "online" due to a 29 day wait!! WHY? Apparently other threads say that ...
  • Silv3rshadow
  • Casual Listener
  • 2478 Views
  • 3 replies
  • 1 likes
  • 29 days before online
  • 2478 Views
  • 3 replies
  • 1 likes

Solved!! Can't download. Says no storage but I have loads! Help!

I'm a premium user and have lots of songs downloaded onto my tablet. Recently when trying to download I got an error message saying not enough space I have 20gb on external and 5g on internal. Tried deleting play lists... Deleting cache... Even unins...

  • Casual Listener
  • I'm a premium user and have lots of songs downloaded onto my tablet. Recently when trying to download I got an error message saying not enough space   I have 20gb on external and 5g on inter...
  • abrahamrestrepo
  • Casual Listener
  • 17670 Views
  • 7 replies
  • 0 likes
  • 17670 Views
  • 7 replies
  • 0 likes

Spotify Free

Ich kann hören was ich will aber ich habe nicht Spotify Premium ,aber laut Spotify habe ich kein Premium und keine 30 Tage testen was habe ich dann?ich will nichts zahlen

  • Newbie
  • Ich kann hören was ich will aber ich habe nicht Spotify Premium ,aber laut Spotify habe ich kein Premium und keine 30 Tage testen was habe ich dann?ich will nichts zahlen
  • Daniel
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Spotify Connect only playing certain songs from new albums

Hey Guys, New to the forum but Spotify Premium user for a few years and I'm pretty good with Android and computers so try any solution with me. Issue: I'm trying to "Connect" to my Amazon Echo Dot to play two new albums, "Therapy Session" by NF and "...

  • Casual Listener
  • Hey Guys,   New to the forum but Spotify Premium user for a few years and I'm pretty good with Android and computers so try any solution with me.    Issue: I'm trying to "Connect" ...
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

Song not avalible

I can't listen tog songs that's not in mycket playlist! The massage "song is not avalible" keeps popping up! What's wrong :(?

  • Newbie
  • I can't listen tog songs that's not in mycket playlist! The massage "song is not avalible" keeps popping up! What's wrong :(?
  • girliegurl_82
  • Newbie
  • 223 Views
  • 2 replies
  • 0 likes
  • 223 Views
  • 2 replies
  • 0 likes

Solved!! I can't play Prince anymore?

Whenever I search any of Prince's albums and try to play the song on my Android, it just does nothing. By the way, I do have a premium account.

  • Newbie
  • Whenever I search any of Prince's albums and try to play the song on my Android, it just does nothing. By the way, I do have a premium account.
  • jennimae
  • Newbie
  • 892 Views
  • 6 replies
  • 0 likes
  • 892 Views
  • 6 replies
  • 0 likes

Solved!! Spotify constantly crashing or is unbearably slow after SD card mount

Hi I'm in desperate need of help here please. My spotify app has gone completely haywire. It all started about a week ago. I use a Vodafone Smart Ultra 6 phone running Andriod 5.1.1 which doesn't have much memory and so I was prompted by spotify to f...

  • Regular
  • Hi   I'm in desperate need of help here please.  My spotify app has gone completely haywire.  It all started about a week ago.  I use a Vodafone Smart Ultra 6 phone running Andr...
  • timos20
  • Regular
  • 3425 Views
  • 3 replies
  • 0 likes
  • 3425 Views
  • 3 replies
  • 0 likes

Solved!! Ask For User-Agent Spotify Apps

Anyone can you help me, how to identify User-Agent string use in Spotify apps in android, or you can share here what user-agent string used in spotify apps, for example in on iTun*s like this itunes/9.0.2 (Macintosh; Intel Mac OS X 10.4.11) AppleWebK...

  • Casual Listener
  • Anyone can you help me, how to identify User-Agent string use in Spotify apps in android, or you can share here what user-agent string used in spotify apps,   for example in on iTun*s like thi...
  • de2apandi
  • Casual Listener
  • 2707 Views
  • 4 replies
  • 0 likes
  • 2707 Views
  • 4 replies
  • 0 likes

Stuck on Loading Screen

I'm stuck on the loading screen with the Spotify logo so can't access anything at all. Help!

  • Newbie
  • I'm stuck on the loading screen with the Spotify logo so can't access anything at all. Help!
  • Daniel
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes