Keeping Download music

[jxwallace]

I have successfully downloaded music to my SD card or device. The music will stay for a couple of days then I have to download it again. Please tell me what I can do to stop this, as it is very annoying. I use a Samsung Galaxy 5.

[crematedman]

@jxwallace hey there,

here are some troubleshooting steps:

• first i'd suggest you uninstall the app, restart your device and then re-install.
• next, you can sign out of all devices here.
• there are settings in preferences regarding downloads you should consult.
• if the location you've set to store local data isn't large enough, the download may not work.

to re-install on android cleanly

Go to System Settings

- Go to "Apps" 

- Find Spotify there

- On Spotify's page, first, tap "Force Close"

- Then tap "Clear cache" if it's not greyed out.

- Then tap "Unninstall" and remove the app.

- If you can, remove the battery now. Power back on.

- Using a file manager on your phone or with your USB cable and your computer, go to Internal Storage > Android > Data and delete a folder called com.spotify.mobile.android.ui

- Reinstall Spotify from Google Play

[jxwallace]

Thanks i will try this

[crematedman]

@jxwallace sweet, let me know how you go

[JenniferND]

It worked?

The same happens to me.