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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376102 Views

541 replies

34 likes

Account
Free
  • 376102 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7553 Views

0 replies

7 likes

  • 7553 Views
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  • 7 likes

Superuser Contribution Downloaded music disappearing from phone

Spotify keeps deleting the downloaded playlists from my phone. Imagine how mad I was when I got on a 3 hour plane ride and my newly downloaded music was gone! I logged into Spotify and cleared/deleted all my connected devices but it didn't solve the ...

Casual Listener

Spotify keeps deleting the downloaded playlists from my phone.  Imagine how mad I was when I got on a 3 hour plane ride and my newly downloaded music was gone!   I logged into Spotify and...

dgloria

Regular

677 Views

3 replies

1 likes

  • 677 Views
  • 3 replies
  • 1 likes

Spotify Connect drains battery

I already found some topics but no solution to this problem: Spotify Connect drains the battery of my phone. Use-case:I have installed the Spotify App for Windows Desktop and the Spotify App on my Android Phone. Both versions are official + current +...

Music Fan

I already found some topics but no solution to this problem: Spotify Connect drains the battery of my phone.   Use-case: I have installed the Spotify App for Windows Desktop and the Spot...

bos2

Newbie

803 Views

1 replies

2 likes

  • 803 Views
  • 1 replies
  • 2 likes

I'm on free but I already paid for another month of premium

What's up with that? I paid another month Spotify premium via a key (10€) a few days ago and now I'm on free mode? I entered everything correct and the code has been accepted as successful!! Why is that?

Newbie

What's up with that? I paid another month Spotify premium via a key (10€) a few days ago and now I'm on free mode? I entered everything correct and the code has been accepted as successful!! Why is t...

OptimuzKrice

Roadie

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium downloads music in the sd card and also in the internal storage

Hi I have spotify premium and in the settings section I can see that I have 3gb of music downoaded in my sd card, where I want to have it, but it es also downloaded in the internal storage. Can anybody help me to change this?

Newbie

Hi I have spotify premium and in the settings section I can see that I have 3gb of music downoaded in my sd card, where I want to have it, but it es also downloaded in the internal storage. Can anybo...

Joe

Community Legend

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

[Android][Other] Correct usage of Android Marshmallow Permissions

I have been noticed that my app is freezing, mostly when I open an Artist or a Playlist page. Contacting support, I reinstalled the app but I realized that the songs was been downloaded to Internal Storage, but I had configured to download at SD Card...

Casual Listener

I have been noticed that my app is freezing, mostly when I open an Artist or a Playlist page. Contacting support, I reinstalled the app but I realized that the songs was been downloaded to Inter...

425 Views

0 replies

0 likes

Android
Other
  • 425 Views
  • 0 replies
  • 0 likes

Solved!! Local Files not syncing to mobile app as of most recent update help

as of the most recent update to spotify, my local files from my computer will no longer sync to my mobile app and I'm unsure as to why, i tryed tapping the download button to try to resync everything but all that did was grey out all the local files ...

Casual Listener

as of the most recent update to spotify, my local files from my computer will no longer sync to my mobile app and I'm unsure as to why, i tryed tapping the download button to try to resync everything...

Joe

Community Legend

609 Views

3 replies

0 likes

  • 609 Views
  • 3 replies
  • 0 likes

Android local files?

So is it possible to get my mp3 files from my android library to my spotify library?Like if i download a song from internet can i get it to spotify library without transferring it to pc, going to same wifi and syncing?

Casual Listener

So is it possible to get my mp3 files from my android library to my spotify library? Like if i download a song from internet can i get it to spotify library without transferring it to pc, going to...

Wegez

Casual Listener

400 Views

2 replies

0 likes

  • 400 Views
  • 2 replies
  • 0 likes

Error descarga to download

No puedo descargar musica este es el error porque sale si soy premium

Newbie

No puedo descargar musica este es el error porque sale si soy premium

Joe

Community Legend

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

move spotify to sd card on moto g3

HI i was wondering if there is a way to move my spotify on my moto g3 to my sd card or atleast dl the playlists to it

Newbie

HI i was wondering if there is a way to move my spotify on my moto g3 to my sd card or atleast dl the playlists to it

Joe

Community Legend

1729 Views

1 replies

0 likes

  • 1729 Views
  • 1 replies
  • 0 likes

No "Storage" option with External SD

Hi guys, I've read multiple (15-20) threads about this issue but can't resolve it.I have a cheap Android Tablet (Gadget Mini) that runs 4.0.4. it has an SD card slot, but the card gets mounted as /mnt/extsd in file explorer. The internal memory is li...

Casual Listener

Hi guys, I've read multiple (15-20) threads about this issue but can't resolve it. I have a cheap Android Tablet (Gadget Mini) that runs 4.0.4. it has an SD card slot, but the card gets mounted as...

Joe

Community Legend

774 Views

5 replies

0 likes

  • 774 Views
  • 5 replies
  • 0 likes

Solved!! Long titles do not scroll any longer on Android

Long titles do not scroll any longer on Android.Untill a short while ago long titles started to scroll. So if for example the title of an audio book track is "Netwars - Totzeit, Folge 1: Gefahr, Kapitel 19", the title startet to scroll if you are on ...

Newbie

Long titles do not scroll any longer on Android. Untill a short while ago long titles started to scroll. So if for example the title of an audio book track is "Netwars - Totzeit, Folge 1: Gefahr, Ka...

Joe

Community Legend

788 Views

1 replies

0 likes

  • 788 Views
  • 1 replies
  • 0 likes

Solved!! Spotify keeps playing when I answer calls, pull out headphones etc.

Hey! I have a Galaxy S6 and, as the title says, the music sometimes keeps playing when I answer or make a call, or when I pull the headphones out (previously it woudld shut down). This has been going on for a few weeks.As far as I can tell I have the...

Casual Listener

Hey!   I have a Galaxy S6 and, as the title says, the music sometimes keeps playing when I answer or make a call, or when I pull the headphones out (previously it woudld shut down). This has b...

Schelome

Casual Listener

568 Views

2 replies

0 likes

  • 568 Views
  • 2 replies
  • 0 likes

Music keeps getting deleted from my phone each time the app crashes

I transferred onto a Galaxy S7 Edge in July 2016 and I've been using Spotify premium since January 2016 and I am really enjoying the app and the music available compared to its rivals. But ever since August, I've had to redownload all of my offline m...

Newbie

I transferred onto a Galaxy S7 Edge in July 2016 and I've been using Spotify premium since January 2016 and I am really enjoying the app and the music available compared to its rivals. But ever since...

pro9c3

Casual Listener

515 Views

1 replies

0 likes

  • 515 Views
  • 1 replies
  • 0 likes

Gsichtsbuch

Servus;)Hab mich vor Ewigkeit mal mit fb verbunden und hab den Account schon lang nicht mehr. Kann mich deswegen mit meinem jetzigen account nicht anmelden. Wie kann ich das ändern? Danke:)

Newbie

Servus;) Hab mich vor Ewigkeit mal mit fb verbunden und hab den Account schon lang nicht mehr. Kann mich deswegen mit meinem jetzigen account nicht anmelden. Wie kann ich das ändern? Danke:)

crematedman

Community Legend

336 Views

1 replies

1 likes

  • 336 Views
  • 1 replies
  • 1 likes

Song not available

Since I recent update, I see this all of the time. Usually it's when I come back to Spotify. I'll be listening to a song and try to find another song by that artist or something and I click it and I get "Song not available" then I close the app and o...

Newbie

Since I recent update, I see this all of the time.  Usually it's when I come back to Spotify.  I'll be listening to a song and try to find another song by that artist or something and I cli...

crematedman

Community Legend

282 Views

1 replies

1 likes

  • 282 Views
  • 1 replies
  • 1 likes

Solved!! Offline music deleted from SD card

All my offline tunes keep getting deleted.I moved everything to my sd card and then the sd card wasnt being recognised so they got deleted again.Tried uninstall & reinstall as mentioned in other articles and same problem. It will let me move the song...

Casual Listener

All my offline tunes keep getting deleted. I moved everything to my sd card and then the sd card wasnt being recognised so they got deleted again. Tried uninstall & reinstall as mentioned in ot...

pro9c3

Casual Listener

2394 Views

5 replies

1 likes

  • 2394 Views
  • 5 replies
  • 1 likes

No more X on Samsung S7 screensaver

Hello,I recently noticed that on the Screensaver of my Galaxy S7 (the screen before you do your password) I had no more x to stop spotify without unlocking my phone, is it a recent update or a parameter I may have changed by mistake?

Music Fan

Hello, I recently noticed that on the Screensaver of my Galaxy S7 (the screen before you do your password) I had no more x to stop spotify without unlocking my phone, is it a recent update or a para...

Joe

Community Legend

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Double height notification bar, tiny album art, huge wasted black void?

Yeah, so... Recently Spotify changed the notification bar significanlty on my device (Note 3). It's currently twice the normal height, with a small album art square in the top left, artist/album to the right, a yawning black abyss below and the play ...

Newbie

Yeah, so...    Recently Spotify changed the notification bar significanlty on my device (Note 3). It's currently twice the normal height, with a small album art square in the top left, ar...

dben89x

Casual Listener

479 Views

1 replies

1 likes

  • 479 Views
  • 1 replies
  • 1 likes

Support to connect Spotify and Last.fm

I can't connect the Spotify with last.fm it say that are problems on login, but doesn't have, it's everything correct, I checked my last.fm account and the option to able Spotify is allowed, help me please

Newbie

I can't connect the Spotify with last.fm it say that are problems on login, but doesn't have, it's everything correct, I checked my last.fm account and the option to able Spotify is allowed, help me ...

Joe

Community Legend

399 Views

2 replies

1 likes

  • 399 Views
  • 2 replies
  • 1 likes

Not playing next song

For some reason my spotify stops after one song and won't play the next automatically. Never had this problem when using before. Using a Sony Experia z3. Any ideas? Cheers

Newbie

For some reason my spotify stops after one song and won't play the next automatically. Never had this problem when using before. Using a Sony Experia z3. Any ideas? Cheers

Joe

Community Legend

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes