My downloads are getting removed after every day end!!

My downloads are getting removed after every day end!!

Plan

Premium

Country: India

 

Device

Galaxy A30 With Android 10 One UI 2.0

Operating System

(Android 10)

 

My Question or Issue

Hello everyone, this is the first time I'm approaching the largest community on spotify after getting no resolution from Spotify support staff on twitter. 

 

Firstly they tried to clear cache from their side by taking last four digits of cc but it didn't work even after re-installing it perfectly. I use avast cleanup premium which automatically cleans up cache files & other junk files from each app of my phone. I have collection of 64 songs and I download it every morning but in the night when time reacher 00:00 It tells me to re-download and tell its has corrupted. please help

 

 

Reply
1 Reply

Petya

Hi there @user-removed,

 

Thanks for reaching out! 

 

Have you checked this support article which contains several explanations on why this might be happening?

 

Do you use an SD card? 

 

Could you check if Spotify is set as an exception for any cache clearing and battery optimization apps on your device?

 

Keep us posted!

PetyaModerator
 
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