No me aparece la IA de dj livi, siendo premium

[#1]

Que se puede hacer? Será la región?

[AlejaR]

Hey there,

Thanks for posting in the Community and welcome.

We hope you don't mind us answering in English as this is the official language of the forum.

That being said, the new DJ feature is only available in some countries at the moment, but not in all of them. This may explain why you don't currently have it. We know it was recently launched for Premium users in Spain and across select markets in Latin America. You can read more about it here.
 

Keep in mind that we're always testing things by adding or removing features to make Spotify better overall. So you may see something your friend can't see, or you may have access to a completely new feature for a while. If you can't see this specific feature, we'd suggest you keep the app up-to-date, so you won't miss any developments.

Your feedback is very important to us, because it helps us make future decisions. We know you want to make the best out of your listening experience.

We'll be here if anything else comes up. Once again, thanks for the feedback.

[user-removed]

Please I hope the DJ is available, I hope so much since it is a very important element. I just created my account and activated my premium, the rest is excellent, but why not, because the home sections where it says All, Music, Podcasts are in English, the rest in Spanish is strange, but Spotify works excellent, that is the only problem I have. Thank you very much.  

[user-removed]

dj livi lo encuentro en el nagador externo de mi pc igual region de mexico pero en el telefono no se encuentra

[31r6skugzcxw6gad7u4w]

Buenos días, a mi no me aparece la opción de la IA de dj Livi. En mi región si se cuenta con esta opcion y cuento con una suscripción premium. ¿podria indicarme como podría solucionar este problema? gracias.

[OscarDC]

Hey @31r6skugzcxw6gad7u4w,

Welcome to the Community and thank you for joining the conversation. Hope you don't mind me replying in English, as that's the official language of the Community.

First, we'd recommend checking this newsroom article to see if DJ Livi is available in your country. If so, since this behavior could be caused by an outdated version of the app, we'd recommend performing a clean reinstall of it by following the steps in this article. After this, make sure you're following the steps mentioned in this article to find your AI Dj.

If you can't find the function after the previous process, would you mind checking on a different device (using your own account) to see if it makes any difference? If you don't have another one available, you can borrow one from a friend or family member to test it out. 

Hope this helps. We'll be on the lookout for your response.