Help Wizard

Step 1

NEXT STEP

No sound when listening to online music?

No sound when listening to online music?

Hi, i have a samsung galaxy s4 and spotify premium. When i listen to the album series "Great Composers" (purple albums with a number on them for a classical musician), i get no sound. When i go to listen to my offline tracks, i get no sound, everything is silent!! The only way to solve this is to close down the app and re open. If i download a track from a "Great composers" album, i still get the same problem - even if i didnt play it before. I got great wifi, and it dosent happen on my computer. Here is an example of a track: Johann Sebastian Bach – Toccata In D Minor

Reply
5 Replies

I have reinstalled and cleaned out everything, but it still happens

Hi. I just got the same but they all seem to be playing now so I'm wondering if there was just a temporary problem. Are you still having the issue?

I still have it.

Could you try adjusting the playback/sync qualities in the settings menu just to see if that makes any difference? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Try pausing then unpausing - that's the only other thing I tried.

 

@Peter__ This is very similar to another issue a while ago with a classical playlist 

Suggested posts