No sound when playing on htc one s

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No sound when playing on htc one s

brazibabe
Regular
Hi - when I try to play any track in Spotify the track starts but no sound. I've tried to check if my speakers and/or earphones were faulty, but they are fine. I've also logged in and out countless times, and reinstalled Spotify at least twice to no avail. Its been like this since the last update, I believe - or at least 2 weeks.

Help!!!
6 Replies

Re: No sound when playing on htc one s

Peter__
Community Legend

Hey! Welcome to the community :) 

 

Have you tried completely restarting your device? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: No sound when playing on htc one s

brazibabe
Regular
Yeah, that too. to no avail...

Re: No sound when playing on htc one s

brazibabe
Regular
And thanks!!

Re: No sound when playing on htc one s

Peter__
Community Legend

Hey again :) 

 

Can you try following all of the troubleshooting steps outlined in the android troubleshooting guide which will completely remove all of Spotify's files and see if that helps?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: No sound when playing on htc one s

brazibabe
Regular
Didn't help :( I'm at a loss here...

Re: No sound when playing on htc one s

brazibabe
Regular
I'll fill in the troubleshoot form though. Thanks for helping so far.
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