On my android phone my downloads keep disappearing. When I try to reload it says 'waiting to downlo

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On my android phone my downloads keep disappearing. When I try to reload it says 'waiting to downlo

cg-1995
Casual Listener

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

2 Replies

Re: On my android phone my downloads keep disappearing. When I try to reload it says 'waiting to dow

Moderator
Moderator

Hey @cg-1995,

 

Thanks for reaching out to us! 

 

Please check out these steps: 

 

1.Click on Remove All Devices here.

2. Do a clean reinstall (step 4 is very important).

 

Then try to download the songs and let us know how it goes. Thanks :)

 

Have a good day!

 

Petya Moderator
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Re: On my android phone my downloads keep disappearing. When I try to reload it says 'waiting to dow

cg-1995
Casual Listener

Thanks Petya, as I said, I have done all that several times, it is not working. I did manage to get on line direct help from spotify about two weeks ago, they checked my accounts, closed down one of them, and took me through closing the app then reloading. No joy, well, it worked for about two days. Used all my phone data today, really fed up with it!

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