Por qué no pueden pueden procesar mi pago?

[New user]

Supongo que será la renovación con cambio de tarjetas.
Puedo pagar desde Mercado Pago?

[Lyubka]

Hey there,

Thanks for posting in the Community! We hope you don't mind us answering in English as this is the official language of the forum.

In order for the payment to go through successfully, make sure that:

• Your credit card is issued in the same country as the country of your Spotify account. You can check your account's country settings on your account page.
• Your card is open for foreign, recurring and online payments. You may need to double-check this with your bank.
• Your credit card is not expired. 

Once you've checked these, you can try paying again using:

• An incognito/private window in your browser.
• A different network.
• A different device.
• A different payment method (if available). You can find out more info on the different payment methods you can use in this article.

Hope something here helps and does the trick for you, reach out if you need more help!

[ROXANA65]

No me deja pagar el mes con mercado pago

[New user]

Pague mediante MERCADO PAGO, Ellos no tenían actualizada la cantidad de pago. Pague 115 y ya había aumentado a 129... me dieron un número de PIN.. Qué ustedes no aceptan por el faltante de 14 pesos.
Necesito ayuda con la devolución.

El numero de PIN del pago es **********