Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I just got a spotify premium on my account and went on to download a playlist (140 songs) and the app will only download 1 and have a ! next to the other songs in the playlist
I just got a spotify premium on my account and went on to download a playlist (140 songs) and the app will only download 1 and have a ! next to the other songs in the playlist
Casual Listener
444 Views
2 replies
0 likes
HiI don't want to see on my phone what my daughter listen to when she uses spotify on her device.RegardsMariusz
Hi I don't want to see on my phone what my daughter listen to when she uses spotify on her device. Regards Mariusz
Moderator
201 Views
1 replies
0 likes
Can no longer see enhance button
Can no longer see enhance button
Moderator
312 Views
2 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryNew ZealandDeviceHuawei nova 2 liteOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAft...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. PlanPremium Country New Zealand Device Huawei nova 2 lite Operating Syste...
Spotify Legend
897 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceAndroid A20e My Question or IssueMy music always stops when i want to listen to someting (a song/podcast). It has been like this for more than weeks now and It's pretty annoying. I already search on Google, but didn't f...
Plan Premium Country Germany Device Android A20e My Question or Issue My music always stops when i want to listen to someting (a song/podcast). It has been like this for more t...
Moderator
359 Views
4 replies
0 likes
PlanPremiumCountryUSADeviceGoogle Pixel 6XL Operating SystemAndroid 13 My Question or IssueForce stop is no longer working for my Spotify app. It works for every other app that it is meant to work for but Spotify just won't turn off. Background data ...
Plan Premium Country USA Device Google Pixel 6XL Operating System Android 13 My Question or Issue Force stop is no longer working for my Spotify app. It works for every other...
Casual Listener
7618 Views
27 replies
2 likes
PlanPremiumCountryTurkeyDeviceXiaomi mi maxOperating SystemAndroid 12 My Question or IssueHi allI connect my phone in car with the Bluetooth device with send the music to my car radio. When I push on "next" button if the Bluetooth device to pass the ...
Plan Premium Country Turkey Device Xiaomi mi max Operating System Android 12 My Question or Issue Hi all I connect my phone in car with the Bluetooth device with send the music to m...
Moderator
2909 Views
7 replies
0 likes
PlanFreeCountryUSADeviceSamsung GalaxyOperating SystemAndroid My Question or IssueWhen I first downloaded the Spotify App I was able to swipe down while in a playlist and use the Sort feature. Now I no longer can. Where lies the issue??
Plan Free Country USA Device Samsung Galaxy Operating System Android My Question or Issue When I first downloaded the Spotify App I was able to swipe down while in a playlist and use...
Community Legend
1765 Views
1 replies
1 likes
I turn on the equalizer and when the next song starts i have to turn it on again
I turn on the equalizer and when the next song starts i have to turn it on again
Spotify Legend
326 Views
1 replies
0 likes
I was going to pre-save fall out boy new album then I go to the countdown page and there's no clip
I was going to pre-save fall out boy new album then I go to the countdown page and there's no clip 😞
Moderator
419 Views
1 replies
0 likes
I got 2 phones, both samsung. Right now spotify is closed on both, but still plays on one of them. The phone spotify is playing on says that its playing from my other phone.This is very anoying, because I dont want to listen to spotify at all some ti...
I got 2 phones, both samsung. Right now spotify is closed on both, but still plays on one of them. The phone spotify is playing on says that its playing from my other phone. This is very anoying, ...
Spotify Star
781 Views
1 replies
0 likes
If you have the file on your computer you can import it.
If you have the file on your computer you can import it.
Spotify Star
346 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceOnePlus 9 ProOperating SystemAndroid My Question or IssueToday my app started to play music I do not normally listen to and started streaming to a device not linked to my account or is even in this location. I logged out o...
Plan Premium Country USA Device OnePlus 9 Pro Operating System Android My Question or Issue Today my app started to play music I do not normally listen to and star...
Spotify Legend
367 Views
1 replies
0 likes
Spotify quit working in my vehicle
Spotify quit working in my vehicle
Moderator
309 Views
1 replies
1 likes
How do I disable this unnecessary garbage? Waste of data, waste of space, waste of CPU!
How do I disable this unnecessary garbage? Waste of data, waste of space, waste of CPU!
Casual Listener
1769 Views
4 replies
9 likes
Found this when googling: https://community.spotify.com/t5/Implemented-Ideas/Discover-Please-add-a-quot-Not-Interested-quot-Button/idi-p/5275001But the option is missing for me on Android. I checked for updates but I'm already up to date.
Found this when googling: https://community.spotify.com/t5/Implemented-Ideas/Discover-Please-add-a-quot-Not-Interested-quot-Button/idi-p/5275001 But the option is missing for me on Android. I checke...
Moderator
513 Views
1 replies
2 likes
I recently downloaded spotify, and when I search for podcasts, nothing shows up. When I click a link to a podcast, the home page of spotify shows up
I recently downloaded spotify, and when I search for podcasts, nothing shows up. When I click a link to a podcast, the home page of spotify shows up
Moderator
367 Views
1 replies
0 likes
I'm using the Amdroid app And it keeps turning shuffle mode on, even when I turn it off. I have to keep repeatedly turning it off. Super annoying! Looked for a setting, but can't find! HELP!
I'm using the Amdroid app And it keeps turning shuffle mode on, even when I turn it off. I have to keep repeatedly turning it off. Super annoying! Looked for a setting, but can't find! HELP!
Moderator
880 Views
1 replies
0 likes
Attempting to update my membership through the app, If I select premium double (the option that allows two accounts for $12.99) It just goes to a white screen and spins. This is on a pixel 6 pro running Android 12My account was previously a double, t...
Attempting to update my membership through the app, If I select premium double (the option that allows two accounts for $12.99) It just goes to a white screen and spins. This is on a pixel 6 pro ...
Spotify Star
1981 Views
5 replies
0 likes
My old phone is broken I pay for Premium so should have my library on the new phone
My old phone is broken I pay for Premium so should have my library on the new phone
Spotify Star
228 Views
1 replies
0 likes
