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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1046 Views
  • 0 replies
  • 4 likes

Superuser Contribution Media controls show the wrong album art.

PlanPremiumCountryKenyaDeviceRedmi 9Operating SystemAndroid 12 My Question or IssueThe media controls currently display the album art of the previously played song in the queue. When a new queue is started like when playing a new album, the media con...

  • Casual Listener
  • Plan Premium Country Kenya Device Redmi 9 Operating System Android 12   My Question or Issue The media controls currently display the album art of the previously played song in the que...
  • Eni
  • Moderator
  • 778 Views
  • 7 replies
  • 0 likes
  • 778 Views
  • 7 replies
  • 0 likes

Random Song Upon Opening

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S20+ My Question or IssueEvery time I open the app it brings me to a completely random song instead of picking up where I left off

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy S20+   My Question or Issue Every time I open the app it brings me to a completely random song instead of picking up where I left...
  • Prague
  • Community Legend
  • 389 Views
  • 3 replies
  • 1 likes
  • 389 Views
  • 3 replies
  • 1 likes

Spotify not playing through rear speakers in car

I have an Android Nexus 5x with the spotify app which I connect via bluetooth to the reciever in my car. The music only plays on the front speakers when using spotify. Plays fine on radio. Any ideas? Seems very strange to me!

  • Newbie
  • I have an Android Nexus 5x with the spotify app which I connect via bluetooth to the reciever in my car. The music only plays on the front speakers when using spotify. Plays fine on radio. Any ideas?...
  • JNardo
  • Visitor
  • 889 Views
  • 1 replies
  • 0 likes
  • 889 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect lags on Yamaha RX-V6A when streaming Albums

PlanPremiumCountryGermany DeviceHuawei P 30 pro / iPad pro 2021Operating SystemiOS, Android My Question or IssueWhen streaming an album via connect I‘m experiencing lags on the last quarter of the second song which is streamed. It‘s always the second...

  • Casual Listener
  • Plan Premium Country Germany  Device Huawei P 30 pro / iPad pro 2021 Operating System iOS,  Android   My Question or Issue When streaming an album via connect I‘m experiencin...
  • asono
  • Roadie
  • 2322 Views
  • 11 replies
  • 0 likes
  • 2322 Views
  • 11 replies
  • 0 likes

Superuser Contribution Is Shuffling a library no longer generating new shuffled queues each time?

Playing any song within my Liked Songs library while shuffling songs results in the same exact Next From queue. I just noticed this morning but scrolling through this queue it's the same order of songs I heard last night and earlier this morning. The...

  • Casual Listener
  • Playing any song within my Liked Songs library while shuffling songs results in the same exact Next From queue. I just noticed this morning but scrolling through this queue it's the same order of son...
  • Vasil
  • Moderator
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Not able to Select VERY HIGH QUALITY" in subscrption plan

Hi There, PlanPremium MiniCountryIndiaDeviceMotorola G5 PlusOperating System Android Oreo My IssueI've Premium Mini Subscription but not able to use "VERY HIGH QUALITY" in Audio Quality1) I uninstalled and installed again.2) Am using only one account...

  • Visitor
  • Hi There,   Plan Premium Mini Country India Device Motorola G5 Plus Operating System  Android Oreo   My Issue I've Premium Mini Subscription but not able to use "VERY ...
  • shesabetch
  • Newbie
  • 9320 Views
  • 3 replies
  • 2 likes
  • 9320 Views
  • 3 replies
  • 2 likes

Superuser Contribution Selecting "Play" on Slipknot's artists' page adds in other artists.

This seems to be an issue I only have on my android app and only with this artist. When I go to their artist page and click "play," I get songs that do not belong to this artist, usually Murderdolls and Sinsaenum and a few others. I do not want to li...

  • Casual Listener
  • This seems to be an issue I only have on my android app and only with this artist. When I go to their artist page and click "play," I get songs that do not belong to this artist, usually Murderdolls ...
  • wpc2-_dl4qddj
  • Newbie
  • 1283 Views
  • 11 replies
  • 0 likes
  • 1283 Views
  • 11 replies
  • 0 likes

Superuser Contribution Spotify for Android Auto - Not Playing Liked Songs on Artist Page

PlanPremiumCountryUnited KingdomDeviceSamsung S21Operating SystemAndroid Version 13 My Question or IssueI have been having an issue with Spotify when using the app via Android Auto in my car. Previously, if i went onto an Artist Page and clicked "Lik...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Samsung S21 Operating System Android Version 13   My Question or Issue I have been having an issue with Spotify when using the app via Androi...
  • MihailY
  • Moderator
  • 1361 Views
  • 15 replies
  • 2 likes
  • 1361 Views
  • 15 replies
  • 2 likes

Shuffle play without interjecting songs

This is Mozart does not have the three different shuffle icons, just two. Spotify interjects unwanted songs. Enough! I can't even hide this song to keep it from playing. Do I need to find a different music service?

  • Visitor
  • This is Mozart does not have the three different shuffle icons, just two. Spotify interjects unwanted songs. Enough! I can't even hide this song to keep it from playing. Do I need to find a diffe...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify cutting out when opening full screen game

PlanPremiumCountryUKDeviceSamsung Galaxy s9Operating SystemAndroid 10 My Question or IssueWhenever I try to play spotify in the background while playing a game (Adventure Communist, Gardenscapes etc) it works for ~30 seconds then cuts out. The song s...

  • Visitor
  • Plan Premium Country UK Device Samsung Galaxy s9 Operating System Android 10   My Question or Issue Whenever I try to play spotify in the background while playing a game (Adventure Com...
  • kindgrad
  • Newbie
  • 2471 Views
  • 2 replies
  • 0 likes
  • 2471 Views
  • 2 replies
  • 0 likes

Superuser Contribution Lost of referral link for two months

Recently just got a notification for a 2 month referral link and then lost it. Checked my email and everything and it isnt present.

  • Newbie
  • Recently just got a notification for a 2 month referral link and then lost it. Checked my email and everything and it isnt present.
  • sugarplum_yum
  • Visitor
  • 10621 Views
  • 15 replies
  • 4 likes
  • 10621 Views
  • 15 replies
  • 4 likes

Superuser Contribution Couldn't load the lyrics for this song

PlanFreeCountryIndiaDevice(OnePlus 5T)Operating System(Android 10) My Question or Issue I am running  the latest spotify version on my phone. No matter what song I choose that has lyrics label next to it, I always get this message. I've tried uninsta...

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  • Roadie
  •   Plan Free Country India Device (OnePlus 5T) Operating System (Android 10)   My Question or Issue   I am running  the latest spotify version on my phone. No matter what so...
  • Lyubka
  • Moderator
  • 50067 Views
  • 14 replies
  • 23 likes
  • 50067 Views
  • 14 replies
  • 23 likes

Spotify cuts on and out when using waze

PlanFree/PremiumCountryAUSTRALIA Device(Galazy a53Operating SystemAndroid My Question or IssueAs I'm driving with spotify on it keeps cutting in and out with waze navigation. Tried turning all settings off via both apa and nothing changes. Is there a...

  • Casual Listener
  • Plan Free/Premium Country AUSTRALIA  Device (Galazy a53 Operating System Android   My Question or Issue As I'm driving with spotify on it keeps cutting in and out with waze naviga...
  • 519 Views
  • 0 replies
  • 0 likes
  • 519 Views
  • 0 replies
  • 0 likes

Superuser Contribution Synchronise between Android and AAOS

Plan PremiumCountry NetherlandsDevice Google Pixel 7 & Volvo C40Operating System Android 13 (app = 8.8.66.563) & AAOS 11 (app = 4.3.6.0) My Question or Issue (According the relevant App Stores the apps are up-to-date)On the phone app home screen I ha...

  • Casual Listener
  • Plan  Premium Country  Netherlands Device  Google Pixel 7 & Volvo C40 Operating System  Android 13 (app = 8.8.66.563) & AAOS 11 (app = 4.3.6.0)   My Question...
  • Alex
  • Spotify Legend
  • 702 Views
  • 6 replies
  • 0 likes
  • 702 Views
  • 6 replies
  • 0 likes

Superuser Contribution Search menu Feature

PlanPremiumCountryUKDeviceSamsung S10Operating SystemAndroid My Question or Issueis the new search bar seen in the attached image a new experimental feature? I’m not a very big fan of it so far and every other person i have asked has not seen this ye...

  • Newbie
  •   Plan Premium Country UK Device Samsung S10 Operating System Android  My Question or Issue is the new search bar seen in the attached image a new experimental feature? I’m not a ...
  • Alex
  • Spotify Legend
  • 493 Views
  • 1 replies
  • 0 likes
  • Content Questions
  • 493 Views
  • 1 replies
  • 0 likes