My Spotify app is not loading

[New user]

I'm using the premium package and my Spotify app is not loading both while online and offline

[MihailY]

Hey,

Thanks for reaching out.

To help you further, can you give us a bit more details about your issue like for example:

• The model, OS version and Spotify version of the affected device.
• Does this happen with a different device/account/internet connection?
• Are you seeing any error messages? Please provide a screenshot or a short video.
• Have you tried any troubleshooting steps like reinstalling the app?

Keep us posted.