Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 39745 Views
  • 65 replies
  • 25 likes
  • 39745 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876329 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876329 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26067 Views
  • 4 replies
  • 0 likes
  • 26067 Views
  • 4 replies
  • 0 likes

Superuser Contribution How to sort songs in the andoid app?

Surely the only option can't be swiping them up and down on the list? On the desktop you can sort them by e.x. added date? This used to be a feature. My playlists have hundreds of song, nobody has the time to sort all the songs one by one.

  • Visitor
  • Surely the only option can't be swiping them up and down on the list? On the desktop you can sort them by e.x. added date? This used to be a feature. My playlists have hundreds of song, nobody has th...
  • Alex
  • Spotify Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Audio quality settings make no difference

PlanPremiumCountry DeviceXiaomi Operating SystemAndroid 13 My Question or Issue Audio quality settings make no difference. If I select low or very high, the quality is the same.

  • Casual Listener
  • Plan Premium Country   Device Xiaomi  Operating System Android 13   My Question or Issue   Audio quality settings make no difference. If I select low or very high, the ...
  • Prague
  • Spotify Star
  • 527 Views
  • 1 replies
  • 1 likes
  • 527 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Android Auto plays current song and then starts back at the beginning of the list

Plan: PremiumCountry: USDevice: Samsung Galasy S22Operating System: Android v13 My Question or IssueI play all my playlists via the sorted order as the shuffle play stinks. When I get into my car lately it will play the current song set up on my last...

  • Roadie
  • Plan: Premium Country: US Device: Samsung Galasy S22 Operating System: Android v13   My Question or Issue I play all my playlists via the sorted order as the shuffle play stinks.&nbs...
  • bdawg923
  • Gig Goer
  • 4664 Views
  • 19 replies
  • 4 likes
  • Andoird Auto
  • 4664 Views
  • 19 replies
  • 4 likes

Superuser Contribution Can't scroll Liked Songs filters

PlanPremiumCountryCanadaDeviceSamsung Galaxy S20Operating SystemAndroid 12 My Question or IssueWhen I go to my Liked Songs playlist I cannot scroll the filters to see the other filters in the list. I can pick a filter, but only the ones that are visi...

  • Music Fan
  • Plan Premium Country Canada Device Samsung Galaxy S20 Operating System Android 12   My Question or Issue When I go to my Liked Songs playlist I cannot scroll the filters to see the oth...
  • Kennethjk3
  • Newbie
  • 2546 Views
  • 20 replies
  • 3 likes
  • 2546 Views
  • 20 replies
  • 3 likes

Spotify Connect - Not all devices show up

I have a Vizio Smartcast sound bar and Amazon Echo that I use to play music from my Samsung android device. Initially connect worked perfectly, showing both devices. However, the majority of the time spotify will only show me one device as being avai...

  • Newbie
  • I have a Vizio Smartcast sound bar and Amazon Echo that I use to play music from my Samsung android device. Initially connect worked perfectly, showing both devices. However, the majority of the time...
  • JordanR1_
  • Newbie
  • 1595 Views
  • 4 replies
  • 6 likes
  • Android
    Chromecast Android
    Connect
    Echo
  • 1595 Views
  • 4 replies
  • 6 likes

Superuser Contribution ‘No Internet Connection’ and app homepage not loading since March 22nd

Hey all. Since March 22nd, the Spotify app on my mobile device (Oppo A54) has not been working correctly. When I open the app the homepage doesn’t load, all I see is the banner ‘No Internet Connection Available.’ All the works is the Library tab.To t...

  • Newbie
  • Hey all. Since March 22nd, the Spotify app on my mobile device (Oppo A54) has not been working correctly. When I open the app the homepage doesn’t load, all I see is the banner ‘No Internet Connectio...
  • Eni
  • Moderator
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Diable Spotify Connect pop-ups

PlanPremiumCountryUSDeviceMoto G Stylus 5GOperating SystemAndroid 12 My Question or IssueCan you guys PLEASE make an option to disable those infernal Spotify Connect pop-ups? I've been a Spotify user for 8 years, I don't need a pop-up every 3 or 4 so...

  • Music Fan
  • Plan Premium Country US Device Moto G Stylus 5G Operating System Android 12   My Question or Issue Can you guys PLEASE make an option to disable those infernal Spotify Connect pop-ups?...
  • tunaman_jim
  • Music Fan
  • 240 Views
  • 2 replies
  • 1 likes
  • 240 Views
  • 2 replies
  • 1 likes

Superuser Contribution Can't update app from Hornor device

I can't listen to my downloads in fly mode. And I can't update my app through google store, it says the app isn't compatible with your device. My device is HONOR V30 PRO which can't use google play actually. Where can I get an apk package of Spotify?...

  • Newbie
  • I can't listen to my downloads in fly mode. And I can't update my app through google store, it says the app isn't compatible with your device. My device is HONOR V30 PRO which can't use google play a...
  • matibhota
  • Newbie
  • 584 Views
  • 4 replies
  • 0 likes
  • 584 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Default share for Twitter

PlanPremium familyCountryEnglandDevice(Samsung Galaxy S10)Operating System(Unknown) My Question or IssueHello, I accidentally selected Twitter Fleet, instead of Twitter Tweet as my default Twitter sharing option. I would be very grateful on advice in...

  • Casual Listener
  •   Plan Premium family Country England Device (Samsung Galaxy S10) Operating System (Unknown)   My Question or Issue Hello, I accidentally selected Twitter Fleet, instead of Twitt...
  • Primeeey
  • Regular
  • 977 Views
  • 5 replies
  • 0 likes
  • 977 Views
  • 5 replies
  • 0 likes

Cancel Spotify, Join Tidal

PlanPremiumCountryUnited States of AmericaDeviceSamsung Galaxy Z FoldOperating SystemAndroid Oreo My Question or IssueSpotify has made their app useless, and intrusive while taking our money and ignoring our feedback. It has been WEEKS with HUNDREDS ...

  • Casual Listener
  • Plan Premium Country United States of America Device Samsung Galaxy Z Fold Operating System Android Oreo   My Question or Issue Spotify has made their app useless, and intrusive w...
  • 234 Views
  • 0 replies
  • 5 likes
  • 234 Views
  • 0 replies
  • 5 likes

Superuser Contribution Tracks disappear in Playlist

PlanPremiumCountryGermanyDeviceSamsung Galaxy S23 UltraOperating SystemAndroid My Question or IssueThe following problem I have recently: No matter which playlist I play - as soon as I go to the tracklist, I am in some selection mode, in front of the...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy S23 Ultra Operating System Android   My Question or Issue The following problem I have recently: No matter which playlist I play - as...
  • dinomight
  • Spotify Star
  • 1993 Views
  • 5 replies
  • 0 likes
  • 1993 Views
  • 5 replies
  • 0 likes

Solved!! Why can't I turn off crossfade?

For some reason reason that I don't understand crossfade is turning on but only in some playlist. I like to keep my crossfade in 0 but it appears that it is being turned to maximum on some playlist, rock mix is one of them, and I don't know how to ma...

  • Visitor
  • For some reason reason that I don't understand crossfade is turning on but only in some playlist. I like to keep my crossfade in 0 but it appears that it is being turned to maximum on some playlist, ...
  • kaworu_bloodpaw
  • Roadie
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Different songs/podcasts on different devices

PlanPremiumCountrySwedenDeviceSamsung s22 plusOperating SystemAndroid My Question or IssueMy wife and I share playlists. One in particular where we have a white noise podcast and I cant access it since the last update, she can still see it in the pla...

  • Regular
  • Plan Premium Country Sweden Device Samsung s22 plus Operating System Android   My Question or Issue My wife and I share playlists. One in particular where we have a white noise podcast...
  • Lyubka
  • Moderator
  • 882 Views
  • 8 replies
  • 0 likes
  • 882 Views
  • 8 replies
  • 0 likes

Superuser Contribution Hey I can't log in to my Spotify on my phone but I can log in on my ipad

It doesn't let me log in I tried everything I tried deleting the app and downloading it again and restarting my phone updating my phone but its no use

  • Visitor
  • It doesn't let me log in I tried everything I tried deleting the app and downloading it again and restarting my phone updating my phone but its no use
  • MihailY
  • Moderator
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Automix is not working on personal playlists

It turned out that on Android device the Automix function is not somehow working on the personal playlists. However it is working well on the curated/own Spotify playlists. Please advise.

  • Newbie
  • It turned out that on Android device the Automix function is not somehow working on the personal playlists. However it is working well on the curated/own Spotify playlists. Please advise.
  • Lyubka
  • Moderator
  • 3076 Views
  • 3 replies
  • 0 likes
  • 3076 Views
  • 3 replies
  • 0 likes

Having volume issues.....just change apps....

Wow, just wow. I'm not one to complain, I work in IT at an ISP so get the redunacy of invalid customer complaint. I'm also Irish so get angry maybe twice a year and it takes a lot to rile me up. This is one of those times. The volume spike issue with...

  • Casual Listener
  •     Wow, just wow.   I'm not one to complain, I work in IT at an ISP so get the redunacy of invalid customer complaint. I'm also Irish so get angry maybe twice a year and it takes ...
  • rednightmare11
  • Casual Listener
  • 442 Views
  • 1 replies
  • 2 likes
  • 442 Views
  • 1 replies
  • 2 likes

Superuser Contribution Playing on Google Home vs Connecting wireless buds on phone

Plan:PremiumCountryThe NetherlandsDeviceNothing Phone (1)Operating SystemNothing OS / Android 13 My Question or IssueI play music through Spotify in our baby room at night when he goes to sleep on a Google Home speaker. While this is playing and I co...

  • Newbie
  • Plan: Premium Country The Netherlands Device Nothing Phone (1) Operating System Nothing OS / Android 13   My Question or Issue I play music through Spotify in our baby room at night wh...
  • AlejaR
  • Moderator
  • 857 Views
  • 1 replies
  • 0 likes
  • 857 Views
  • 1 replies
  • 0 likes