Samsung TV - After scrolling down it keeps rolling back to top of playlist

[dkrzyzanski]

Plan

Premium

Country

Poland

Device

Samsung TV

Operating System

Spotify ver: 2024.01.29_6-c927322

My Question or Issue

I have a problem since like 2 weeks - after I enter my fav songs playlist (or any other playlist) and scroll down a little page refreshes and Im back on the top of my playlist. Its super annoying, coz I have to use my phone as remote. I've deleted app from Samsung Store and downloaded it again - the issue is still here. I've also tried unplugging TV from power and Internet - nothing works. Network connection is super fine (optic fibre 2GBPS) so this is definetly not an issue. I think something happend after some patch or update - how to fix this? Will I have to wait 5 months or more for next update from Spotify? 

[Ivelina]

Hey there @dkrzyzanski,

Welcome to the Community!

Let's start with the Internet connection. Could you restart your router and also try with a hotspot from your mobile phone to see if that'll make any difference?

Could you just confirm if you're using the Connect feature to remote control your TV app from your phone and if that makes a difference? 

Lastly, it would be great if you could send us a video recording of the issue so we can have a look at exactly what happens. You can attach it to your next response by using the Insert Video option in the post editor. If the attachment is too big - we'd suggest that you upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it) or upload it as unlisted YouTube video.

Hope to hear from you soon 🙂

[dkrzyzanski]

Internet connection is fine - I used connect feature to login onto TV. Later on I didnt - just after this weird glitch I have to use my phone to scroll through playlists. Please check video - it happens everywhere (on other playlists too).

P.S my remote is working fine - this "back" glitch is ONLY on spotify app. I tried second samsung remote (with classic buttons) and it still happens.

[Eni]

Hey @dkrzyzanski, 

Thanks for your reply. 

Would you mind checking if the firmware of your TV is up to date? 

On another note, could you ask a friend or a relative to log in to their account in your TV's app to see if they can replicate this behavior with their account?

We'll be on the lookout. 

[dkrzyzanski]

Yes, my TV is updated and we already tried another account (also premium but I dont thnik that matters).

[Susan_GP]

Hi @dkrzyzanski,

Thanks for keeping us updated.

Just to check, did the same thing happen with the other account? Would you mind sending us a video recording of this behavior? You can attach it in your next reply in mp4 format, or you can also upload it to YouTube or Google Drive and make it public, so we can visualize it.

Additionally, you can try resetting the network on your TV. Go to Settings > General > Network > Reset network. 

We'll be here.