Music not playing while on offline mode

[Moemulla]

Plan

Premium

Country

South Africa 

Device

Samsung Galaxy S8

Operating System

Android Pie

My Question or Issue

I have downloaded songs and playlists offline use but when I play on offline mode the same downloaded music it won't play until I deactivate offline mode. Had this premium package for months now and was working perfect on offline mode. My mobile data wouldn't be used up. Now I can't play unless I deactivate it. All I can think of that changed is a software update because 24 hrs ago it was perfect. 

[Jᴀᴄᴋ]

Hey @Moemulla thanks for reaching out to the Spotify Community,

I would suggest trying to restart your device. If tha doesnt work lets try a clean reinstall of the Spotify app, and see if that helps. 

If that doesnt work, let me know and we can try something else.

-Jack 🙂

[Moemulla]

Thanks for your response Jack

Is there another solution other than a clean install? I have downloaded
almost 20Gb of music so it'll take quite some to get back to how it should
be.

[Jᴀᴄᴋ]

Hey again,

Yeah! We can surely try something else. I would now suggest clearing the data/cache on the Spotify App, and or restarting your device. 

Follow these steps to clear cache: 

1. Open the Settings of your phone.
2. Tap the Storage heading to open its settings page. ...
3. Tap the Other Apps heading to see a list of your installed apps.
4. Find the application you want to clear the cache of and tap its listing.
5. Tap the Clear cache button.

Let me know,

-Jack

[Moemulla]

Good idea Jack. It's been long since I last cleaned my cache. Unfortunately
though it still does not resolve the issue. It is very strange. I noticed
if my mobile data and wifi are both disconnected then it won't play at all,
will remain stuck at 0:00 and the moment I connect to a network it will
continue to work.

[Jᴀᴄᴋ]

Hi again,

Is it possible that its not actually downloaded? Also make sure to double check your premium subscription.

-Jack

[Moemulla]

Hi there.

My subscription is fine. As I indicated everything was fine since the day I
began my premium subscription months ago until yesterday. Yesterday too
everything was fine until this morning. As you can see my entire playlists
are all downloaded. This is now becoming frustrating so much so that if
this issue can not be resolved then what's the point of the subscription?

[Jᴀᴄᴋ]

Hi @Moemulla sorry about the late responce.

At this point, I’d recommend checking out the "Downloads unexpectedly removed" section of the "Listen offline troubleshooting" support article for some more help with this.

If the article doesn't help I recommend keeping your app updated with a clean reinstall (might be the only way) and avoiding any cache-clearing apps.

Let me know if the problem still persists.

Jack 🙂

[Olierook]

@Moemulla

Do you see the 'downloaded' icon next to the song? Try accessing your downloaded music from 'Your Library' if you didn't do so already

[Jᴀᴄᴋ · Accepted solution]

Hey all,
I actually just had the same issue, and when I restarted my device and cleared the cache viaa settings and it worked.
Lemme know if it works for you
Jack