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Plan
Premium
Country
South Africa
Device
Samsung Galaxy S8
Operating System
Android Pie
My Question or Issue
I have downloaded songs and playlists offline use but when I play on offline mode the same downloaded music it won't play until I deactivate offline mode. Had this premium package for months now and was working perfect on offline mode. My mobile data wouldn't be used up. Now I can't play unless I deactivate it. All I can think of that changed is a software update because 24 hrs ago it was perfect.
Solved! Go to Solution.
Hey @Moemulla thanks for reaching out to the Spotify Community,
I would suggest trying to restart your device. If tha doesnt work lets try a clean reinstall of the Spotify app, and see if that helps.
If that doesnt work, let me know and we can try something else.
-Jack 🙂
Hey again,
Yeah! We can surely try something else. I would now suggest clearing the data/cache on the Spotify App, and or restarting your device.
Follow these steps to clear cache:
Let me know,
-Jack
Hi again,
Is it possible that its not actually downloaded? Also make sure to double check your premium subscription.
-Jack
Hi @Moemulla sorry about the late responce.
At this point, I’d recommend checking out the "Downloads unexpectedly removed" section of the "Listen offline troubleshooting" support article for some more help with this.
If the article doesn't help I recommend keeping your app updated with a clean reinstall (might be the only way) and avoiding any cache-clearing apps.
Let me know if the problem still persists.
Jack 🙂
@Moemulla
Do you see the 'downloaded' icon next to the song? Try accessing your downloaded music from 'Your Library' if you didn't do so already