Premium doesnt work


Premium doesnt work

Yesterday i bought a card with Spotify premium for one month and i reedemed de code and it worked but then i did go to the Spotify app and offline mode didnt work and when i tried to change sound quality it didnt work because its a premium feature but i already have premium. Most i contact support or is this a common problem and easy to solve?
3 Replies

Re: Premium doesnt work

Community Legend

Is your account showing as premium on your online overview?


If it is showing as premium then you should be good to go! Sometimes a quick log out and back in again is needed. If you are still having issues, try a clean reinstallation of the application. 


If your account is still showing as free then you have not logged into the account you have upgraded. Double check your details, its amazingly easy to accidentally have two accounts, one with a Spotify username and another using your Facebook details. If you can't find your account, don't subscribe again as you might be billed twice, instead get in touch with the customer services team directly using the online contact form and they will be able to lend a hand.


If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014

If this post was helpful, please add kudos below!

Re: Premium doesnt work

Hi, im from south america and i buy a girft card of 10$.
I tried to enter and i put usa of country and it said that the reedem is not for the country......i dont now what too do.....somebody can help me?? Please

Re: Premium doesnt work

Community Legend



I suggest you contact support so they can help you


If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.


Support usually replies within 24-48 hours.