Premium not working

[patrykmichael]

Upgraded to premium, have the receipt. Does not seem to be working, still have ads and still says to upgrade. I tried clicking upgrade again and it showed I was already premium, I've tried everything I've found so far on this site and no dice. I've seen many similar posts. Various solutions. please help.

Patryk

[roryhudson]

My spotify premium is not working. It will not even acknowledge that there is a receipt

[JT3]

I completely re-downloaded the app on my kindle and it fixed the problem! 

[CodyAkerson]

Hey, ive had premium for a couple months now. It keeps telling me i still need to upgrade on my android and/ or white screening. Ive tried reinstalling and logging in and out and gotten it to work a handful of times but it keeps reverting back to saying I dont have premium. How can i fix this?

[Peter__]

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@CodyAkerson wrote:
Hey, ive had premium for a couple months now. It keeps telling me i still need to upgrade on my android and/ or white screening. Ive tried reinstalling and logging in and out and gotten it to work a handful of times but it keeps reverting back to saying I dont have premium. How can i fix this?

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That is very strange, are you sure you are logging in using the correct premium details? 

Peter

[CodyAkerson]

Yeah i log in using my spotify login and it shows my playlists and says im logged in, just without premium if i try to play anything

[Peter__]

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@CodyAkerson wrote:
Yeah i log in using my spotify login and it shows my playlists and says im logged in, just without premium if i try to play anything

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Does your subscription status on your online overview say you have Premium? 

Peter

[CodyAkerson]

Yup it says i have an active premium account and it will automatically renew on the 26th of may

[meahtenoha]

Hey CodyAkerson - Sounds quite strange. Are you always signing in with the same email and password as your Facebook?

Exactly what error messages are you getting?

[CodyAkerson]

Hello no, i have been using the device code for my phone. Whenever i try to play a song in my playlists it tells me i need to upgrade to spotify premium. When it white screens i can't get it to display anything, but restarting my phone usually fixes that.

[pesshau]

bought 3month premium couple of weeks ago, but still can't stream from my iphone.

Have tryed:

Reinstall app

Relogg x times

What to do?

[Joe]

I'm guessing you mean that you can't  stream music from Spotify to your mobile.

Does your subscription status page show that you have a premium account? What model phone is it?

[Klever]

Iv upgraded to premium but I can't access any of my music. iPhone app says I need to upgrade Iv paid have the receipt to prove it . Help?!

[hellokylehi]

I just renewed my subscription for premium and I'm still getting Ad's and I can't access direct streaming with my phone?


Lost my card, got a new one, changed subscription to current card. Wtf.

[Jerco7]

I upgraded to premium today andit still wont let me stream on my phone. I have logged out several times and even uninstalled and reinstalled the app. Nothing seems to be working, when I try to play music it just tells me that I have to upgade to permium.

[user-removed]

Same problem, working on computer, but not on mobile.  HELP???

[TFresh]

Yupp same problem here, maybe it takes 8 hours to kick in.

[Spoteefy1]

My pc and mobile versions of spotify was not upgreded to premium. How long should I wait for it?

[Peter__]

There is currently an ongoing server issue which is delaying upgrades - Check out this topic for updates. 

Peter

[blurtbunker]

I've been using premium for years now, had some bank trouble cleared that up renewed my account logged in an out about 8 times still telling me I need to upgrade what a load of crap! 

[tone-fu]

I've just re-upgraded my account to premium and my Android app's telling me I'm still on free. Is the server-side problem still affecting issues? Will I be getting a day's refund if this goes on?

Ta.