Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1164 Views

0 replies

5 likes

  • 1164 Views
  • 0 replies
  • 5 likes

kindle fire hdx only plays one track

On the new kindle fire hdx when I try to play a playlist it will only play one song then stops. I have to manually skip to the next track every time. I've tried clearing the data and the cache and reinstalling. I've changed every setting I can find. ...

Casual Listener

On the new kindle fire hdx when I try to play a playlist it will only play one song then stops. I have to manually skip to the next track every time. I've tried clearing the data and the cache and re...

jwdavisjr

Newbie

3051 Views

13 replies

4 likes

  • 3051 Views
  • 13 replies
  • 4 likes

Managing Library

How on earth do I manage my library with Spotify? I just want to see my library sorted by artist, album, and song. I see all these features in the Android app but the one thing I can't find is access to my library. All I see are my playlists. SURELY ...

Visitor

How on earth do I manage my library with Spotify?   I just want to see my library sorted by artist, album, and song. I see all these features in the Android app but the one thing I can't fin...

user-removed

Not applicable

784 Views

6 replies

0 likes

  • 784 Views
  • 6 replies
  • 0 likes

Constant App Crash

I have a Note 3 on Jellybean that won't open the Spotify app. I have 12Gb storage, I tried to reinstall the app multiple times, and reported the problem.At first it would crash randomly while making a playlist or other things and now it just won't op...

Newbie

I have a Note 3 on Jellybean that won't open the Spotify app. I have 12Gb storage, I tried to reinstall the app multiple times, and reported the problem. At first it would crash randomly while mak...

TheJ0rma

Regular

754 Views

1 replies

1 likes

  • 754 Views
  • 1 replies
  • 1 likes

cant find explicit version

I went to listen to Eminem and found most of his albums are explicit the rest were "edited" ie..MMLP, relapse, recovery were all clean I went to "view all albums" not to sure where else to look. Android phone and tablet.

Regular

I went to listen to Eminem and found most of his albums are explicit the rest were "edited" ie..MMLP, relapse, recovery were all clean I went to "view all albums" not to sure where else to look. Andr...

303 Views

0 replies

0 likes

  • 303 Views
  • 0 replies
  • 0 likes

Playlists not downloading

Hello I am a premium user and my playlists won't download for offline listening. Thanks Pete

Casual Listener

Hello I am a premium user and my playlists won't download for offline listening. Thanks Pete

Peterwareham

Casual Listener

490 Views

3 replies

0 likes

  • 490 Views
  • 3 replies
  • 0 likes

How do I listen to someone else's playlists?

I know the username of the person who made the playlists, but I can't find that person on Spotify, and they can't find me. How can I have their playlists to listen to?

Newbie

I know the username of the person who made the playlists, but I can't find that person on Spotify, and they can't find me. How can I have their playlists to listen to?

Adam

Roadie

129601 Views

4 replies

3 likes

  • 129601 Views
  • 4 replies
  • 3 likes

My SD card is fried because of Spotify?!?!?!

Yeah, this is pretty bad, some help would be great... Heres what happened: Was casually blurting out spotify through my phone (Sony Xperia J) which was connected to a bluetooth speaker, and after about half an hour the music stopped and it had popped...

Casual Listener

Yeah, this is pretty bad, some help would be great... Heres what happened:   Was casually blurting out spotify through my phone (Sony Xperia J) which was connected to a bluetooth s...

Zeenglishking

Casual Listener

836 Views

4 replies

0 likes

  • 836 Views
  • 4 replies
  • 0 likes

Spotify app on Samsung galaxy s3

Hi Spotify, i pay for you'r service so i demand that you **bleep**ing take a look at your **bleep**ing app !!! i pay because i cant listen at music from spotify on my phone if i dont and what do i get as reward? the replay button dont work for **blee...

Newbie

Hi Spotify, i pay for you'r service so i demand that you **bleep**ing take a look at your **bleep**ing app !!! i pay because i cant listen at music from spotify on my phone if i dont and what do i ge...

user-removed

Not applicable

15626 Views

10 replies

1 likes

  • 15626 Views
  • 10 replies
  • 1 likes

New playlists won't stay Downloaded

Playlists I have created the past month won't stay downloaded on my phone. They dissappear as soon as I am offline. When I go back online they start loading before they are available online also and I have to download again and again. If I download a...

Music Fan

Playlists I have created the past month won't stay downloaded on my phone. They dissappear as soon as I am offline. When I go back online they start loading before they are available online also and ...

GavinHenderson5

Music Fan

1501 Views

5 replies

0 likes

  • 1501 Views
  • 5 replies
  • 0 likes

Has Spotify gotten better about normalizing volume between albums?

Has Spotify gotten better about normalizing volume levels between different albums, or is it just a coincidence that albums I've been listening to lately are at about the same volume? When I first started using Spotify months ago, I had a serious pro...

Music Fan

Has Spotify gotten better about normalizing volume levels between different albums, or is it just a coincidence that albums I've been listening to lately are at about the same volume?  When I fi...

Deeb

Casual Listener

990 Views

2 replies

0 likes

  • 990 Views
  • 2 replies
  • 0 likes

censored albums only showing on my mobile app wtf

I look up an artist, look at there albums, spotify is only showing the edited versions. Usually I would off seen them next to each other. I'm a premium user and I believed there isn't a "age" button that I clicked. Please help.I loath edited versions...

Newbie

I look up an artist, look at there albums, spotify is only showing the edited versions. Usually I would off seen them next to each other. I'm a premium user and I believed there isn't a "age" button...

323 Views

0 replies

0 likes

  • 323 Views
  • 0 replies
  • 0 likes

Playlists don't sync between devices

I run Spotify on OS X 10.9 and Samsung Galaxy S4 (Android 4.3). One of the playlists updated on OS X is not syncing to Galaxy S4. The tracks are not even appearing on the playlist. I've tried clearing cache and restarting the device. This is very fru...

Music Fan

I run Spotify on OS X 10.9 and Samsung Galaxy S4 (Android 4.3).   One of the playlists updated on OS X is not syncing to Galaxy S4. The tracks are not even appearing on the playlist. I've tr...

Peter__

Community Legend

495 Views

4 replies

0 likes

  • 495 Views
  • 4 replies
  • 0 likes

Spotify not loading Artist or Album or playlists on Samsung Tab 3

My rooted Samsung Galaxy. Tab 3 with Spotify V 0.7.6.357 won't load artist pages, album pages or playlists, really limiting the apps functionality. This issue has been going on for about 2 weeks. Tried reinstall and clearing cache, anything i could t...

Casual Listener

My rooted Samsung Galaxy. Tab 3 with Spotify V 0.7.6.357 won't load artist pages, album pages or playlists, really limiting the apps functionality. This issue has been going on for about 2 weeks. Tri...

Daniel

Community Legend

1503 Views

4 replies

1 likes

  • 1503 Views
  • 4 replies
  • 1 likes

adding album to playlist?

Did the add album to playlist feature go away or am I missing something. I used to add a whole album to a genre playlist and now I only seem to be able to add one song at a time. I'm on a galaxy s4.

Casual Listener

Did the add album to playlist feature go away or am I missing something. I used to add a whole album to a genre playlist and now I only seem to be able to add one song at a time. I'm on a galaxy s4.

Daniel

Community Legend

1004 Views

1 replies

0 likes

  • 1004 Views
  • 1 replies
  • 0 likes

Spotify premium account on two phones parallel

Hi, I want to use my Premium Account on two different Samsung phones. But when I start streaming music on one phone of them, it's starting on the other one automatically in the backround and is using the datavolume of both phones. Is that normal or c...

Casual Listener

Hi, I want to use my Premium Account on two different Samsung phones. But when I start streaming music on one phone of them, it's starting on the other one automatically in the backround and is usi...

Olfer

Casual Listener

1207 Views

3 replies

0 likes

  • 1207 Views
  • 3 replies
  • 0 likes

Same thing

Mines doing the same thing! Won't let me click on a specific song to play it!

Newbie

Mines doing the same thing! Won't let me click on a specific song to play it!

Taylor

Community Legend

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

redownloading every time i turn my phone off and on again.

Every time my phone dies or I turn it off and back on all of my music has to redownload causing my data usage to go through the roof. I pay for premium so why does this happen?

Visitor

Every time my phone dies or I turn it off and back on all of my music has to redownload causing my data usage to go through the roof. I pay for premium so why does this happen?

Peter__

Community Legend

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Solved!! music from sd card

Is it possible to transfer music already on my phone to my spotify premium to save me downloading them all again Am using Sony z1 Any help would be much appreciated stopped using spotify for this reason but have got free so want to use again

Casual Listener

Is it possible to transfer music already on my phone to my spotify premium to save me downloading them all again Am using Sony z1 Any help would be much appreciated stopped using spotify for this...

greeny1972

Casual Listener

774 Views

6 replies

0 likes

  • 774 Views
  • 6 replies
  • 0 likes

system freezes then resets.

Description Please describe the problem While playing music, when i try to skip songs, my Spotify will freeze and become completely unresponsive. Phone will then freeze, and then reset itself. What are the steps you took to get to the error/issue? Ha...

Casual Listener

Description Please describe the problem While playing music, when i try to skip songs, my Spotify will freeze and become completely unresponsive. Phone will then freeze, and then reset itself.&...

319 Views

0 replies

0 likes

  • 319 Views
  • 0 replies
  • 0 likes

Deleting downloaded songs

Hi, I have an LG g2 Sprint phone I have a about 1,000 songs downloaded and I do not have enough phone Internet to stream music constantly. For some reason about once a month Spotify decides to delete all my downloaded PLAYLISTS and it is very annoyin...

Gig Goer

Hi,    I have an LG g2 Sprint phone I have a about 1,000 songs downloaded and I do not have enough phone Internet to stream music constantly.    For some reason about once...

Peter__

Community Legend

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes