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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5633 Views

0 replies

7 likes

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There is no new "shuffle play" button (either in albums or playlists)

I am a free Spotify user on a Samsung Infuse (Froyo 2.2.1) phone. The new features added to spotify allowing for playlists and albums to be shuffled and played for free do not show up on my phone at all. I followed the troubleshooting instructions, b...

Regular

I am a free Spotify user on a Samsung Infuse (Froyo 2.2.1) phone. The new features added to spotify allowing for playlists and albums to be shuffled and played for free do not show up on my phone at ...

mika123

Casual Listener

1335 Views

8 replies

0 likes

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Spotify mobile (android) won't play songs I purchased through iTunes

I bought an album through iTunes. It shows up in Local Files on Spotify's desktop platform. I can listen to the songs in Local Files. Then I dragged the album into a playlist on my computer. I can still listen to the songs on my desktop through that ...

Casual Listener

I bought an album through iTunes. It shows up in Local Files on Spotify's desktop platform. I can listen to the songs in Local Files. Then I dragged the album into a playlist on my computer. I can st...

Joe

Community Legend

861 Views

4 replies

0 likes

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SGS3 freezes once or twice a day since I installed Spotify

My SGS3 has been as reliable as one can expect any smart phone to be for the last 18 months. For the first time I installed Spotify, just two days ago, and since then the phone has totally frozen five or six times. Even though Spotify has not been ru...

Casual Listener

My SGS3 has been as reliable as one can expect any smart phone to be for the last 18 months.   For the first time I installed Spotify, just two days ago, and since then the phone has totally...

OzoneVibe

Casual Listener

301 Views

2 replies

0 likes

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i have premium

Lately spirit does nothing but load even if I'm connected to Wi-Fi. I love spotify but this issue sucks. Half the time lately. I can't even use it.

Casual Listener

Lately spirit does nothing but load even if I'm connected to Wi-Fi. I love spotify but this issue sucks. Half the time lately. I can't even use it.

ollesdotter

Spotify Legend

321 Views

2 replies

0 likes

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Password help

I keep trying to get a password to use spotify on my HTC mobile and the site says they are sending it to my email but I never get an email. I normally log in using fbook but cant get that on my phone. How can I get it to work on my phone?

Newbie

I keep trying to get a password to use spotify on my HTC mobile and the site says they are sending it to my email but I never get an email. I normally log in using fbook but cant get that on my phone...

Joe

Community Legend

282 Views

1 replies

0 likes

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  • 1 replies
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Spotify Free For Mobile Has Stopped Working On My Kindle HD

I have been using Spotify on my kindle HD for a while but picked it up again with the announcement that it wa now free for mobile devices. However it has stopped working as I don't have a premium account. My understanding was that spotify free was be...

Casual Listener

I have been using Spotify on my kindle HD for a while but picked it up again with the announcement that it wa  now free for mobile devices. However it has stopped working as I don't have a premi...

TigerFlynn

Casual Listener

662 Views

2 replies

0 likes

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downloaded playlists become Undownloaded.

I'll download a playlist to make it available offline, when I restart spotify, the playlist Starts downloading again. This is very frustrating. .. Any ideas? Thanks!

Newbie

I'll download a playlist to make it available offline, when I restart spotify, the playlist Starts downloading again. This is very frustrating. .. Any ideas? Thanks!

Joe

Community Legend

326 Views

1 replies

0 likes

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3 quality options on Nexus Phone, on Tablet only 2 quality Option

Hi, on my new Nexus 5 i have 3 Quality Options for streaming and for Downloading. nomal quality high quality extrem quality On my Toshiba Tablet with the same Spotify App i have only normal and high quality. I use primary the tablet to sent the music...

Newbie

Hi, on my new Nexus 5 i have 3 Quality Options for streaming and for Downloading. nomal quality high quality extrem quality   On my Toshiba Tablet with the same Spotify App i have on...

Joe

Community Legend

582 Views

4 replies

0 likes

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Android app ideas

Hi spot been a premium member for 18 mths approx. Trouble recently ( perhaps two mths) where app opens but stops short of displaying lists etc. Sometimes lists appear 10 minutes later perhaps an hour or two. Frigging annoying. Thinking of pulling out...

Casual Listener

Hi spot been a premium member for 18 mths approx. Trouble recently ( perhaps two mths) where app opens but stops short of displaying lists etc. Sometimes lists appear 10 minutes later perhaps an ho...

belongilblue

Casual Listener

610 Views

3 replies

0 likes

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Premium membership app access.

I want to confirm.. If I am signed up for the 9.99 premium service per month. I can use any device, and use anywhere internationally right ?? So how can I download the android app to my phone and android media boxes, when the app is geo blocked ??? R...

Casual Listener

I want to confirm.. If I am signed up for the 9.99 premium service per month.    I can use any device, and use anywhere internationally right ??    So how can I download t...

Peter__

Community Legend

647 Views

5 replies

0 likes

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Solved!! Spotify free on Kindle Fire HDX

I tried to use Spotify on a Kindle Fire HDX, and considering it's a tablet, I was hoping that I'd be able to use the free version of Spotify where I can play any track. Unfortunately, it's saying my Kindle Fire is a moble device and not a tablet, whi...

Regular

I tried to use Spotify on a Kindle Fire HDX, and considering it's a tablet, I was hoping that I'd be able to use the free version of Spotify where I can play any track.  Unfortunately, it's sayi...

Stilgar345

Newbie

34508 Views

81 replies

7 likes

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Spotify dont send Track Infos over Bluetooth in Notification Mode

Description Trackinfos over Bluetooth not getting Transfered while Spotify runs as Notification / Phone locked => Spotify starting up over Bluetooth Pairing What are the steps you took to get to the error/issue? When start Driving in my BMW Car, Blue...

Casual Listener

Description Trackinfos over Bluetooth not getting Transfered while Spotify runs as Notification / Phone locked => Spotify starting up over Bluetooth Pairing   What are the steps you t...

HTCiDiot

Casual Listener

3851 Views

4 replies

0 likes

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Broswe playlist

I can not find the page with all the created playlists for every occasion (sports, mood, ect...). How do I find it?P.s. I do not speak English very well (I'm Italian). I apologize for the errors.

Newbie

I can not find the page with all the created playlists for every occasion (sports, mood, ect...). How do I find it? P.s. I do not speak English very well (I'm Italian). I apologize for the errors.

Josh

Community Legend

517 Views

2 replies

0 likes

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Solved!! Confirm you're sill a Premium User

Hey, since this morning I have the problem, that when I want to go into offline modus I get the message "Go online and confirm you're still a premium user". I can't confirm this anywhere and on my laptop everythings fine. Does anyone have the same pr...

Casual Listener

Hey,   since this morning I have the problem, that when I want to go into offline modus I get the message "Go online and confirm you're still a premium user". I can't confirm this anywhere a...

Strieface

Music Fan

1924 Views

2 replies

0 likes

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Solved!! Browse feature missing

Hello, the browse feature on my galaxy s4 has gone missing all of a sudden. Is anyone else facing the same issue?

Casual Listener

Hello, the browse feature on my galaxy s4 has gone missing all of a sudden. Is anyone else facing the same issue?

Ruchirj

Casual Listener

897 Views

2 replies

0 likes

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Free app not working

Hello guys, So I got an e-mail saying that free users can listen in shuffle mode on their mobile devices for free now.I downloaded the app again, logged in and went to a playlist.However, the button only says 'Download' and not 'Shuffle play' like it...

Regular

Hello guys, So I got an e-mail saying that free users can listen in shuffle mode on their mobile devices for free now. I downloaded the app again, logged in and went to a playlist. However, the b...

gie005

Regular

577 Views

2 replies

0 likes

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Spotify crashes down immediately after trying to open it

Here is a little something about my problem that I sent to spotify helping team:I have had this problem for one day now and I don't know what to do. I have had spotify premium now for almost 2 months, I'm using spotify on my phone (samsung galaxy s3 ...

Newbie

Here is a little something about my problem that I sent to spotify helping team: I have had this problem for one day now and I don't know what to do. I have had spotify premium now for almost 2 mo...

Joe

Community Legend

321 Views

1 replies

0 likes

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  • 1 replies
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Be able to sync ALL tracks in your playlists.

Hello. Why is there a limit of 3333 tracks to sync on a device? I have 9000 songs in my playlist and I want to sync them all. This limit is a deal breaker for me and Spotify. What's the hookup? Please release the limit. /M

Casual Listener

Hello.   Why is there a limit of 3333 tracks to sync on a device? I have 9000 songs in my playlist and I want to sync them all. This limit is a deal breaker for me and Spotify. What's the ho...

Josh

Community Legend

307 Views

1 replies

0 likes

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Offline synching has stopped as there is no room left on this device

Hi team, The app is unable to synch, complains of no space although there is 28GB free on the SD card I have cleared cache, uninstalled, reboot, removed remaining Spotify directories... And upon reinstall from the Play store the problem reoccurs. How...

Regular

Hi team, The app is unable to synch, complains of no space although there is 28GB free on the SD card I have cleared cache, uninstalled, reboot, removed remaining Spotify directories... And upo...

Josh

Community Legend

437 Views

1 replies

0 likes

Sdcard storage muddle
  • 437 Views
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Solved!! Can't play playlists

I have Samsung Galaxy S3 Premium subscription version 0.7.4.608.g206dal79 I can only use the shuffle play button to play my playlists. I can't pick the individual song I want to hear. I also get songs that are not on the playlist when I'm trying to l...

Regular

I have Samsung Galaxy S3 Premium subscription version 0.7.4.608.g206dal79   I can only use the shuffle play button to play my playlists. I can't pick the individual song I want to hear. I ...

Rory2158

Newbie

10513 Views

4 replies

0 likes

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