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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

388887 Views

545 replies

34 likes

Account
Free
  • 388887 Views
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8070 Views

0 replies

7 likes

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  • 7 likes

My login username and password keeps coming up as unable to log in

I e-mailed the support team yesterday about being charged the 9.99 even though i am on the student account plan for preimum now. I pay for mine and my brothers spotify account. When they responded back saying they would take care of it my spotify imm...

Newbie

I e-mailed the support team yesterday about being charged the 9.99 even though i am on the student account plan for preimum now. I pay for mine and my brothers spotify account. When they responded ba...

Joe

Community Legend

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
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Spotify logged into my deactivated facebook account and reactivated it.

I purposely deactivated my facebook account many years ago, and spotify reactivated it by logging in without my permission or knowledge. I'm assuming this is because my facebook and spotify share the same email address/password, but I don't believe t...

Newbie

I purposely deactivated my facebook account many years ago, and spotify reactivated it by logging in without my permission or knowledge.    I'm assuming this is because my facebook and ...

Joe

Community Legend

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Switching to Samsung S4 - does this change my account?

Hi guys, I currently have an account on spotify (spotify unlimited) and am very happy with the music on it. However, i am changing phones to a Samsung S4 where i get premium spotify in the deal so have taken this offer. In order to accept it with vod...

Newbie

Hi guys,    I currently have an account on spotify (spotify unlimited) and am very happy with the music on it.  However, i am changing phones to a Samsung S4 where i get premium sp...

Joe

Community Legend

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

No playlists on new phone

I got a new phone (samsung with android) and downloaded Spotify but my playlists are not downloaded. On my old phone (htc with windows) they were just there and I didn't need to do anything. Is there anything that needs to be done in order to get the...

Newbie

I got a new phone (samsung with android) and downloaded Spotify but my playlists are not downloaded. On my old phone (htc with windows) they were just there and I didn't need to do anything. Is the...

Christoffer

Community Legend

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
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It's saying I'm not a premium user when I pay for my service

I've had premium spotify for about 2 years and now it won't let me use my premium features

Casual Listener

I've had premium spotify for about 2 years and now it won't let me use my premium features

Joe

Community Legend

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Playlist info not showing on car radio

Any way to get the playlist info to show up on my car radio. It shows up for my kids iPods, but not for my Galaxy S3.

Casual Listener

Any way to get the playlist info to show up on my car radio. It shows up for my kids iPods, but not for my Galaxy S3.

Joe

Community Legend

637 Views

1 replies

0 likes

  • 637 Views
  • 1 replies
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Solved!! Downloaded playlists not actually downloaded

Hi! I have a premium account with my Galaxy S4 kit kat. I have several playlists that I want to listen offline. I have downloaded them, but after a while (as soon as I lose connection) I can't have access to the playlists as they are actually not dow...

Regular

Hi! I have a premium account with my Galaxy S4 kit kat. I have several playlists that I want to listen offline. I have downloaded them, but after a while (as soon as I lose connection) I can't ha...

liuk78

Regular

705 Views

5 replies

1 likes

  • 705 Views
  • 5 replies
  • 1 likes

Downloaded Playlists Keep Getting Wiped

Have an LG myTouch with Spotify Premium. Able to download and sync playlists fine. However, seemingly at random, my downloaded playlists seem to disappear - then I have to resynch all over again. Anyone have any ideas why this happens? Not related to...

Regular

Have an LG myTouch with Spotify Premium. Able to download and sync playlists fine. However, seemingly at random, my downloaded playlists seem to disappear - then I have to resynch all over again....

jdb17565

Regular

355 Views

2 replies

0 likes

  • 355 Views
  • 2 replies
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Solved!! Can't download Spotify app

Hi Ive been using the free version of Spotify across various devices and want to sign up for Permium but wont do so until i can get this sorted. On my computer - it works perfectly On my iPad - perfect On my Samsung Galaxy S3 - apparently im in the w...

Casual Listener

Hi   Ive been using the free version of Spotify across various devices and want to sign up for Permium but wont do so until i can get this sorted. On my computer - it works perfectly On ...

Joe

Community Legend

2800 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

audio effects

When I listen to spotify I love everything about it but if I use the equalizer it makes everything sound so much better. Lately as in after the last update the equalizer will turn itself off and reset back to its default settings. Does anyone know wh...

Casual Listener

When I listen to spotify I love everything about it but if I use the equalizer it makes everything sound so much better. Lately as in after the last update the equalizer will turn itself off and res...

kjmann2

Casual Listener

524 Views

2 replies

0 likes

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Went from premium to unlimited, now I can only shuffle albums

All, I have a galaxy s3 and switched from Premium to unlimited. It was working fine until yesterday, I could go to my playlists and play any song off any album I had saved. Now, I can only shuffle an album. What is the issue? I also get commercials n...

Newbie

All,   I have a galaxy s3 and switched from Premium to unlimited. It was working fine until yesterday, I could go to my playlists and play any song off any album I had saved. Now, I can only...

Joe

Community Legend

509 Views

2 replies

0 likes

  • 509 Views
  • 2 replies
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Solved!! Offline Devices Fail

I only have one phone... a Samsung S3. Spotify keeps adding my S3 as a new device, then deletes my playlist... which seems to happen every 2 weeks or so! Surely there is some way that you can identify my phone as being the same phone each time? This ...

Roadie

I only have one phone... a Samsung S3. Spotify keeps adding my S3 as a new device, then deletes my playlist... which seems to happen every 2 weeks or so!   Surely there is some way that ...

jthutcheson

Roadie

882 Views

8 replies

0 likes

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  • 8 replies
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my saved and downloaded songs have dissapeared.

If I go onto 'my music' all I get is 'click here to discover new music'. My downloaded playlists are still there but thats all. My subscription is fine so I dont understand. Please can you hhelp as ive just downloaded lots of new music and want to en...

Casual Listener

If I go onto 'my music' all I get is 'click here to discover new music'. My downloaded playlists are still there but thats all. My subscription is fine so I dont understand. Please can you hhelp as i...

Joe

Community Legend

541 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

spotifuggle telling me I don't have a premium account?

With the new update, I can no longer skip more than 5 songs at a time or have anything available offline because a message pops up saying that I need a premium account to do so. I have one?

Newbie

With the new update, I can no longer skip more than 5 songs at a time or have anything available offline because a message pops up saying that I need a premium account to do so. I have one?

Joe

Community Legend

391 Views

3 replies

0 likes

  • 391 Views
  • 3 replies
  • 0 likes

Solved!! volume decrease at the start of songs. *Phone Spotify*

I have a Samsung Galaxy S4 - used Spotify on it for a few months now, no problem. However, once I did a software update from Android, suddenly every song on Spotify suddenly drops (dramatically) in volume after about 1 second in. I messed around with...

Newbie

I have a Samsung Galaxy S4 - used Spotify on it for a few months now, no problem.   However, once I did a software update from Android, suddenly every song on Spotify suddenly drops (dramati...

starling2k

Newbie

1328 Views

2 replies

0 likes

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  • 2 replies
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Solved!! How come Your Music doesn't show up as a playlist in the app?

To be frank, I am quite annoyed by the switch from the starred feature to the Your Music features. I'm sure after a time I will get used to them and come to like them but I feel like they were forced on me without any forwarning.However, with the new...

Casual Listener

To be frank, I am quite annoyed by the switch from the starred feature to the Your Music features.  I'm sure after a time I will get used to them and come to like them but I feel like they were ...

atk3kf

Casual Listener

1470 Views

4 replies

0 likes

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  • 4 replies
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When user go to search bar Search top bar use default Android color

Description When user go to search bar Search top bar use default Android color - should be Spotify "dark grey" color What are the steps you took to get to the error/issue? 1. Open Application on Android 4.4 (not sure about other versions) 2. Open Si...

Newbie

Description When user go to search bar Search top bar use default Android color - should be Spotify "dark grey" color What are the steps you took to get to the error/issue? 1. Open Application ...

Andrews32

Roadie

2027 Views

2 replies

0 likes

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  • 2 replies
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Spotify bug

Hi, I got a bug with Spotify so Evert time when im listening to music and my phone screen turns off, Spotify wont play the next track!

Regular

Hi, I got a bug with Spotify so Evert time when im listening to music and my phone screen turns off, Spotify wont play the next track!

Joe

Community Legend

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Spotify downloads blank songs

The Wifi at my work requires you to login before being able to browse the web. If you attempt to visit any url without first signing in it redirects you to a "webpage unavailable" message. I would expect Spotify to fail to download songs, but it does...

Regular

The Wifi at my work requires you to login before being able to browse the web.  If you attempt to visit any url without first signing in it redirects you to a "webpage unavailable" message. &nbs...

mazzzzz

Regular

782 Views

2 replies

0 likes

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Kit Kat lock screen - LG G2

Hey! I updated my Galaxy S4 to kitkat just before I dropped and smashed it. I became very attached to the boarderless cover art in the lock screen. Now after updating my LG G2 to Kit Kat I still have the "old" widget. Is there any way to activate the...

Casual Listener

Hey!   I updated my Galaxy S4 to kitkat just before I dropped and smashed it. I became very attached to the boarderless cover art in the lock screen. Now after updating my LG G2 to Kit Kat I...

Joe

Community Legend

950 Views

1 replies

0 likes

  • 950 Views
  • 1 replies
  • 0 likes