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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41983 Views
  • 65 replies
  • 25 likes
  • 41983 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877702 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877702 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26299 Views
  • 4 replies
  • 0 likes
  • 26299 Views
  • 4 replies
  • 0 likes

Read Now-playing metadata

The new Spotify app came with the setting "Device Broadcast Status". Does this mean its possible to read the meta-data of the current song? How do I go about doing this? The current spotify homescreen widget is horrifyingly ugly with its low pixel de...

  • Roadie
  • The new Spotify app came with the setting "Device Broadcast Status". Does this mean its possible to read the meta-data of the current song? How do I go about doing this? The current spotify homescree...
  • krikelin
  • Community Legend
  • 2934 Views
  • 4 replies
  • 1 likes
  • 2934 Views
  • 4 replies
  • 1 likes

Can't Install

I have been trying to install it on my phone but it won't even let me install it. I am from India but am currently residing in Finland, and while I am able to use it on the desktop client (with a facebook login). It won't let me install the app. My s...

  • Newbie
  • I have been trying to install it on my phone but it won't even let me install it. I am from India but am currently residing in Finland, and while I am able to use it on the desktop client (with a fac...
  • Joe
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Make removing the currently playing song from playing list easy

This is the use case. I find an interesting playlist. I create a new playlist based on it so that I customized it further. I click "Shuffle Play". A few songs later I find myself not interested in the song being played. I want to remove it from the p...

  • Newbie
  • This is the use case. I find an interesting playlist. I create a new playlist based on it so that I customized it further. I click "Shuffle Play". A few songs later I find myself not interested in th...
  • Joe
  • Community Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Release Notes - Spotify for Android (0.7.4)

Android Release Notes What's new in version 0.7.4 New: Shiny new look for Log in and Sign up. New: Artist pages now feature image galleries and track play counts. Rolling out now. Fixed: Bugs, crashes and bad things. Notes We started rolling out this...

  • Spotify Legend
  • Android Release Notes What's new in version 0.7.4 New: Shiny new look for Log in and Sign up. New: Artist pages now feature image galleries and track play counts. Rolling out now. Fixe...
  • BlackEco
  • Gig Goer
  • 4797 Views
  • 25 replies
  • 2 likes
  • Android
    Release Notes
  • 4797 Views
  • 25 replies
  • 2 likes

Error With Nexus 7 2013 + CM11

Description After 4 songs or so, the playlist stops playing, and I need to select it and click Shuffle Music again, or select a different playlist to listen to more music, this seems to happen both with the app in the foreground and in the background...

  • Music Fan
  • Description After 4 songs or so, the playlist stops playing, and I need to select it and click Shuffle Music again, or select a different playlist to listen to more music, this seems to happen both...
  • kcmartz
  • Music Fan
  • 772 Views
  • 2 replies
  • 0 likes
  • 772 Views
  • 2 replies
  • 0 likes

Solved!! Sync Local files from android to desktop

Hello everybody First of all, i want to say, that i'm not a native english speaker, so i may make some mistake As i don't read anything about it, i just want to know if i can synchronize music from my android phone to my computer ? To be more precise...

  • Casual Listener
  • Hello everybody   First of all, i want to say, that i'm not a native english speaker, so i may make some mistake 🙂 As i don't read anything about it, i just want to know if i can synchron...
  • Astyan
  • Casual Listener
  • 476 Views
  • 2 replies
  • 0 likes
  • 476 Views
  • 2 replies
  • 0 likes

Solved!! Spotify requirement

Hi community, I'd like to setup an Android tablet as Spotify media center. My question is if spotify will be compatible with the cheaper android tablet in the market (510M RAM - 1 CPU) ? I will send audio thansk to Airplay (android airplay app). This...

  • Casual Listener
  • Hi community,   I'd like to setup an Android tablet as Spotify media center.   My question is if spotify will be compatible with the cheaper android tablet in the market (510M RAM -...
  • matthloplop
  • Casual Listener
  • 566 Views
  • 2 replies
  • 0 likes
  • 566 Views
  • 2 replies
  • 0 likes

Getting rid of the obscuring widget?

How do I get rid of the really ugly and obcuring lockscreen widget? I have 4.3 on my SGS3 LTE and latest Spotify version. I really don't need the widget.

  • Regular
  • How do I get rid of the really ugly and obcuring lockscreen widget? I have 4.3 on my SGS3 LTE and latest Spotify version. I really don't need the widget.
  • Joe
  • Community Legend
  • 550 Views
  • 1 replies
  • 0 likes
  • 550 Views
  • 1 replies
  • 0 likes

Search doesnt match certain artists

I'm on a Nexus 4, Android 4.4.2, Spotify 0.7.4.610.gd7332b3 In the search bar, search for artist Man Man by searching: man man. Man Man is NOT returned in the list of artists. On a mac desktop, searching for man man returns the correct result. You ca...

  • Casual Listener
  • I'm on a Nexus 4, Android 4.4.2, Spotify 0.7.4.610.gd7332b3   In the search bar, search for artist Man Man by searching: man man.  Man Man is NOT returned in the list of artists.  ...
  • ajdes
  • Casual Listener
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes

song options action sheet on 0.7.5.696 difficult to recognize and tap quickly

Here is my use case: I primarily star songs that I want to have downloaded onto my device, creating a large downloaded playlist of songs I can put on shuffle in my car, and I often queue up a few songs while driving. However, the new UI that puts all...

  • Newbie
  • Here is my use case:   I primarily star songs that I want to have downloaded onto my device, creating a large downloaded playlist of songs I can put on shuffle in my car, and I often queue u...
  • Peter__
  • Community Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Galaxy Note stops streaming when phone goes idle.

I tried a fresh install. I have uninstalled my custom operating system. I tried a task manager for the exception list. Nothing has worked. It's only been happening the past two or three months, and it's really annoying. Wether I'm on my 4G lte networ...

  • Casual Listener
  • I tried a fresh install. I have uninstalled my custom operating system. I tried a task manager for the exception list. Nothing has worked. It's only been happening the past two or three months, and i...
  • joshlikesmusic
  • Casual Listener
  • 396 Views
  • 3 replies
  • 0 likes
  • 396 Views
  • 3 replies
  • 0 likes

Audio Effects Stop Working when music stopped or paused

Hi, I've recently found that when I pause or stop songs using the Spotify android app the audio effects i have turned on stop working when the muisc is resumed. The audio effects then start working upon entering the Audio Effects menu (ie there is no...

  • Newbie
  • Hi,   I've recently found that when I pause or stop songs using the Spotify android app the audio effects i have turned on stop working when the muisc is resumed. The audio effects then star...
  • 386 Views
  • 0 replies
  • 0 likes
  • 386 Views
  • 0 replies
  • 0 likes

Issue with no internet conection

Hi. I have premium and a SGS4 i download a playlist from spotify to play while i'm on the bus. But it play only on random and doesnt scrobble :/. There is a fix for this?, i use the spotify app from the playstore.

  • Casual Listener
  • Hi. I have premium and a SGS4 i download a playlist from spotify to play while i'm on the bus. But it play only on random and doesnt scrobble :/.  There is a fix for this?, i use the spotify app...
  • Peter__
  • Community Legend
  • 392 Views
  • 3 replies
  • 0 likes
  • 392 Views
  • 3 replies
  • 0 likes

Solved!! Related artists gone

So Related artists link is gone. There is no link to the page, also swipeing left or right does nothing. http://i.imgur.com/zWxDkV7.png ... It's just not there. Biography is still there, just no related artists. Spotify is updated fully.

  • Regular
  • So Related artists link is gone. There is no link to the page, also swipeing left or right does nothing.   http://i.imgur.com/zWxDkV7.png ... It's just not there.   Biography is sti...
  • AKKW
  • Regular
  • 4282 Views
  • 21 replies
  • 0 likes
  • 4282 Views
  • 21 replies
  • 0 likes

Disable covers to show in playlists

Hi, I'm using spotify now for quite a while and I pretty like the big variety of classical music. I only got the problem, that I can't see the full name of a titel in playlist, because there is the cover on the left site of the screen. for short name...

  • Casual Listener
  • Hi,   I'm using spotify now for quite a while and I pretty like the big variety of classical music. I only got the problem, that I can't see the full name of a titel in playlist, because the...
  • Joe
  • Community Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Bugg:Max volume drops on Samsung s4

I have an issue with the max audio volume on my samsung s4.Using headset I will have to repeatedly unplugg/replugg the headset to get max audio volume. I.e having selected max volume the level is okay, but suddenly (changing song) the max device volu...

  • Regular
  • I have an issue with the max audio volume on my samsung s4. Using headset I will have to repeatedly unplugg/replugg the headset to get max audio volume. I.e having selected max volume the level is...
  • pepp-elito
  • Regular
  • 1752 Views
  • 3 replies
  • 0 likes
  • bugg max audio volume
  • 1752 Views
  • 3 replies
  • 0 likes

I have premium but can't turn of shuffle. There is no"I" button in sight.

I can't turn shuffle of. there are little icons at the top of the screen for shuffle and repeat but I can't toggle either. Really starting to piss me off. Helppp

  • Newbie
  • I can't turn shuffle of. there are little icons at the top of the screen for shuffle and repeat but I can't toggle either. Really starting to piss me off. Helppp
  • Joe
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

volume decrease at the start of songs. *Phone Spotify*

Hello there, I've been using Spotify for over a year and a half now on my LG Nexus 4. Ever since I've had it, there has been this issue where song decrease in volume dramatically after 1/2 a second into a track.This is for both streamed and downloade...

  • Casual Listener
  • Hello there, I've been using Spotify for over a year and a half now on my LG Nexus 4. Ever since I've had it, there has been this issue where song decrease in volume dramatically after 1/2 a second i...
  • Mbounty
  • Casual Listener
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes

Solved!! Volume Issues on Galaxy S4

Hi all, Does anyone know how to fix this particular issue? Ever since the new firmware update for Android in September, everytime I play a new song on spotify, I have to clear the RAM for the volume just to sound decent. I even changed phones via war...

  • Newbie
  • Hi all,   Does anyone know how to fix this particular issue? Ever since the new firmware update for Android in September, everytime I play a new song on spotify, I have to clear the RAM for ...
  • pepp-elito
  • Regular
  • 4038 Views
  • 2 replies
  • 0 likes
  • 4038 Views
  • 2 replies
  • 0 likes

Kein Abspielen möglich - Samsung Galaxy Tab p-1000

Ich habe mir die Spotify-App neu heruntergeladen und diese auf meinem Tab installiert. Ich habe mir einen neuen, kostenlosen Free-Account erstellt. Mit diesem sollte ich laut der FAQ alles abspielen können: Was ist der Unterschied zwischen Spotify-Fr...

  • Casual Listener
  • Ich habe mir die Spotify-App neu heruntergeladen und diese auf meinem Tab installiert. Ich habe mir einen neuen, kostenlosen Free-Account erstellt. Mit diesem sollte ich laut der FAQ alles abspiele...
  • Oimel1964
  • Casual Listener
  • 475 Views
  • 4 replies
  • 0 likes
  • 475 Views
  • 4 replies
  • 0 likes