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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 854235 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 854235 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20359 Views
  • 3 replies
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  • 20359 Views
  • 3 replies
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SPOTIFY PLEASE PAY ATTENTION TO ISSUES RELATED TO THE ANDROID APP

There is a serious issue with the Android app. You may have noticed that there are 10,000+ views on this post: http://community.spotify.com/t5/Mobile-Android/No-internet-connection-available/m-p/144344/highlight/true#M8556 There hasn't been a signifi...

  • Regular
  • There is a serious issue with the Android app. You may have noticed that there are 10,000+ views on this post:   http://community.spotify.com/t5/Mobile-Android/No-internet-connection-availab...
  • rickmla
  • Newbie
  • 317 Views
  • 1 replies
  • 1 likes
  • 317 Views
  • 1 replies
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Is the "Radio is not available when offline" bug EVER going to be fixed?

Hello, I'm now canceling my service until this stupid bug is fixed. I recieve this message just about every day and once I get it, it's all over. I've tried updating to the latest version on the market, I've tried uninstalling/reinstalling Spotify (w...

  • Newbie
  • Hello,   I'm now canceling my service until this stupid bug is fixed. I recieve this message just about every day and once I get it, it's all over. I've tried updating to the latest version ...
  • 317 Views
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  • 317 Views
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Duplicate playlist folder

I have my playlists organised into folders. One of the folders is called Subscribed Playlists, which contains all the playlists I have subscribed to. For some reason, the new Android app shows the Subscribed Playlists folder twice, once containing al...

  • Roadie
  • I have my playlists organised into folders. One of the folders is called Subscribed Playlists, which contains all the playlists I have subscribed to.   For some reason, the new Android app s...
  • Vyx
  • Newbie
  • 620 Views
  • 1 replies
  • 1 likes
  • 620 Views
  • 1 replies
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Samsung Galaxy S3 updated to Jelly Bean, now remote control wont work with Spotify

I updated my phone to Jelly Bean, Android 4.1.1 to find out that Spotify suddenly isn't compatible with the remote control on the headphones which basically ruins the experince of having music on your phone if you need to take the darn thing out ever...

  • Newbie
  • I updated my phone to Jelly Bean, Android 4.1.1 to find out that Spotify suddenly isn't compatible with the remote control on the headphones which basically ruins the experince of having music on you...
  • beaumartinez
  • Casual Listener
  • 1224 Views
  • 2 replies
  • 0 likes
  • 1224 Views
  • 2 replies
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PLEASE ANSWER QUESTION ABOUT DOWNLOADING PLAYLIST

What's supposed to happen when I press 'download playlist' on my android phone?

  • Newbie
  • What's supposed to happen when I press 'download playlist' on my android phone?
  • Pergolaattori
  • Casual Listener
  • 294 Views
  • 4 replies
  • 0 likes
  • 294 Views
  • 4 replies
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Playlist folder shows up on mobile apps, but not on PC

I have a playlist that shows up on mobile apps (both Android and iPhone), but it isn't there in the desktop version of Spotify. There isn't anything in it, and I would like it to be removed.

  • Regular
  • I have a playlist that shows up on mobile apps (both Android and iPhone), but it isn't there in the desktop version of Spotify.  There isn't anything in it, and I would like it to be removed.
  • jive71
  • Regular
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
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Offline Sync

The error is "The disk is almost full. You can't offline sync any more playlists. Please unselect some plalist and try again." Problem is, neither of the "disk" on my phone are even close to full, so what's the deal?

  • Casual Listener
  • The error is "The disk is almost full.  You can't offline sync any more playlists.  Please unselect some plalist and try again."  Problem is, neither of the "disk" on my phone are even...
  • licenced
  • Community Legend
  • 4479 Views
  • 12 replies
  • 1 likes
  • 4479 Views
  • 12 replies
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Solved!! No sound on playback

My Mobile spotify was working fine a few days ago, when i finally decided to upgrade to Premium. Now there is no sound, even tho the program ''looks to be playing'' and I've tried everything I can think of. Reinstalled the app, Plugged headphones, ch...

  • Casual Listener
  • My Mobile spotify was working fine a few days ago, when i finally decided to upgrade to Premium. Now there is no sound, even tho the program ''looks to be playing'' and I've tried everything I can ...
  • kurtahrens
  • Casual Listener
  • 1046 Views
  • 3 replies
  • 0 likes
  • 1046 Views
  • 3 replies
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Offline content (Premium) doesn't work

I have had problems with listening to music since I got Premium a few months ago. Offline content turns green (ok to listen to) or gray (can't listen to) even though I have redowloaded several times. And, the few songs I have been able to save to off...

  • Newbie
  • I have had problems with listening to music since I got Premium a few months ago. Offline content turns green (ok to listen to) or gray (can't listen to) even though I have redowloaded several times....
  • 227 Views
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  • 227 Views
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Yeah! A new Update... what was fixed... NOTHING!

Updating an app with nonsense stuff like EULA updates and completely ignoring bugs and missing features that are reported FOR MONTHS from HUNDREDS of PAYING customers.Congratulations Spotify, you do an amazing job in showing us customers the finger.T...

  • Regular
  • Updating an app with nonsense stuff like EULA updates and completely ignoring bugs and missing features that are reported FOR MONTHS from HUNDREDS of PAYING customers. Congratulations Spotify, you...
  • 156 Views
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  • 156 Views
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Problem with offline playlist disappear

Hi there, i've got the same problem that's already reported here by some people. I'm trying to get my playlist offline, it works well until last reinstallation of my galaxy s3. Since then, i put sync on my playslist, let the playlist download and it ...

  • Casual Listener
  • Hi there, i've got the same problem that's already reported here by some people. I'm trying to get my playlist offline, it works well until last reinstallation of my galaxy s3.   Since t...
  • maldus0
  • Casual Listener
  • 246 Views
  • 2 replies
  • 1 likes
  • 246 Views
  • 2 replies
  • 1 likes

Android Free Features

What are the features for the mobile USA free Spotify?

  • Newbie
  • What are the features for the mobile USA free Spotify?
  • Peter__
  • Community Legend
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
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Solved!! New Music Won't Stay Downloaded?

I have spotify premium and recently set "downloaded/set offline" two new albums and for some reason they won't stay downloaded. I download the album, but then they become steamable again. Sometimes I have to connect to 4G or wifi before they become a...

  • Casual Listener
  • I have spotify premium and recently set "downloaded/set offline" two new albums and for some reason they won't stay downloaded. I download the album, but then they become steamable again. Sometimes I...
  • Goodman
  • Spotify Legend
  • 47967 Views
  • 169 replies
  • 16 likes
  • 47967 Views
  • 169 replies
  • 16 likes

No volume of the Android App

Can anyone help, I went to play my playlists and everything works except there is no volume. I am a premium user with a Samsung Galaxy S2. The volume works on all other apps and it doesnt appear to be a streaming problem, Ive cleared the data, logged...

  • Newbie
  • Can anyone help,  I went to play my playlists and everything works except there is no volume.  I am a premium user with a Samsung Galaxy S2.  The volume works on all other apps and it ...
  • user-removed
  • Not applicable
  • 1544 Views
  • 5 replies
  • 0 likes
  • 1544 Views
  • 5 replies
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Downloaded offline playlist not showing as available

I have selected a few playlists to download so i can listen to them offline. When i am offline they are not showing as available. So when i was back online i click on download to make available offline. The playlist is still not showing up as availab...

  • Newbie
  • I have selected a few playlists to download so i can listen to them offline.   When i am offline they are not showing as available.  So when i was back online i click on download to mak...
  • Elram
  • Newbie
  • 325 Views
  • 2 replies
  • 1 likes
  • 325 Views
  • 2 replies
  • 1 likes

Solved!! Premium-user, track unavailable on Android

For a while now all my tracks have been unavailable on my Android. I have had Premium for a while too so I really don't understand why I can't listen to the songs on my mobile! I am paying for this every month, and I demand for this to work.Do I need...

  • Casual Listener
  • For a while now all my tracks have been unavailable on my Android. I have had Premium for a while too so I really don't understand why I can't listen to the songs on my mobile! I am paying for this e...
  • LeneCL
  • Casual Listener
  • 396 Views
  • 2 replies
  • 0 likes
  • 396 Views
  • 2 replies
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Free spotify on wifi only tablets

I turned my parents on to Spotify and they love it. They are using an old laptop to listen at home. They need a new device to check email, surf the web, listen to Spotify, etc. I believe a tablet would be their best bet, however if I buy them an Andr...

  • Newbie
  • I turned my parents on to Spotify and they love it. They are using an old laptop to listen at home. They need a new device to check email, surf the web, listen to Spotify, etc. I believe a tablet wou...
  • Peter__
  • Community Legend
  • 3192 Views
  • 1 replies
  • 0 likes
  • 3192 Views
  • 1 replies
  • 0 likes

Galaxy S3 Vibrates to music AFTER UPDATE

Spotify (or your music source) vibrates to the bass of the songs... after the update, there was no way to turn of the auto haptic feature.. you must download AUTO HAPTIC WIDGET from the google play store. Once you download it, add it to the homescree...

  • Newbie
  • Spotify (or your music source) vibrates to the bass of the songs... after the update, there was no way to turn of the auto haptic feature.. you must download AUTO HAPTIC WIDGET from the google play s...
  • 523 Views
  • 0 replies
  • 0 likes
  • 523 Views
  • 0 replies
  • 0 likes

I can't sync my playlist on my galaxy nexus

Since few days I can't sync my playlists (local files) on my galaxy nexus. My phone don't appear even if I am in the same wifi than my laptop. But I can see all my playlists in the mobile app. When I want to sync in my phone they say taht I need to b...

  • Casual Listener
  • Since few days I can't sync my playlists (local files) on my galaxy nexus. My phone don't appear even if I am in the same wifi than my laptop. But I can see all my playlists in the mobile app.  ...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
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Online problems

I can't search for songs or litsen to them online. Are there any other users who are having the same problem? I have a premium account. The problem started 2-3 days ago.

  • Newbie
  • I can't search for songs or litsen to them online. Are there any other users who are having the same problem? I have a premium account. The problem started 2-3 days ago.
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes