Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I recently got an email about Spotify being offered free on mobile. When I tried to install it from Google Play, I got an error saying my device is incompatible with the app. I have a Sony Xperia SP running Android version 4.1.2. I wasn't sure if thi...
I recently got an email about Spotify being offered free on mobile. When I tried to install it from Google Play, I got an error saying my device is incompatible with the app. I have a Sony Xperia SP ...
Casual Listener
1104 Views
2 replies
0 likes
Every time I reboot my phone, spotify pops up, but it never even loads properly unless I close app and launch if again, that aside I do not want it to launch when I start my phone, only when I launch it, no other apps do this, I looked in setting but...
Every time I reboot my phone, spotify pops up, but it never even loads properly unless I close app and launch if again, that aside I do not want it to launch when I start my phone, only when I launch...
Casual Listener
8924 Views
17 replies
0 likes
I have a Huawei Premia 4g . I'm running 4.0.4 Android Ice Cream Sandwich . I've noticed that when I go to my Audio Effects I don't have the option to have 3d effects .
I have a Huawei Premia 4g . I'm running 4.0.4 Android Ice Cream Sandwich . I've noticed that when I go to my Audio Effects I don't have the option to have 3d effects .
Community Legend
492 Views
2 replies
0 likes
I'm a premium user... I have playlists downloaded and streamed... I press play on a list containing hundreds of songs both downloaded and streamed... after a few songs the music stops. I look at the app and it's blank or a song will show but the forw...
I'm a premium user... I have playlists downloaded and streamed... I press play on a list containing hundreds of songs both downloaded and streamed... after a few songs the music stops. I look a...
Community Legend
6714 Views
19 replies
0 likes
The android client uses RemoteControlClient to broadcast track metadata, which is then consumed e.g. by the lock screen widget, but also by the AVRCP service. Unfortunately, the duration of the track is reported in seconds whereas the docs clearly st...
The android client uses RemoteControlClient to broadcast track metadata, which is then consumed e.g. by the lock screen widget, but also by the AVRCP service. Unfortunately, the duration of the track...
Community Legend
688 Views
1 replies
0 likes
I upgraded my Spotify to premium on my tablet today but my android phone doesn't recognize it! I have logged out of Spotify on my tablet and the phone still doesn't recognize the upgrade to premium! Any suggestions ?
I upgraded my Spotify to premium on my tablet today but my android phone doesn't recognize it! I have logged out of Spotify on my tablet and the phone still doesn't recognize the upgrade to premium! ...
Community Legend
554 Views
1 replies
0 likes
Spotify wanted to resync all the songs, and is appearing to use a ton of memory all over again to do so. First, why is it not overwriting the first batch, and secondly, it got most of them synched, but then it gave me a warning that it was nearly out...
Spotify wanted to resync all the songs, and is appearing to use a ton of memory all over again to do so. First, why is it not overwriting the first batch, and secondly, it got most of them sync...
Community Legend
1055 Views
1 replies
0 likes
It seems that folk are having issues with Collection across devices. Either it has disappeared completely or "Albums" is missing. This has been escalated to the staff. Please keep an eye on this thread for news.
It seems that folk are having issues with Collection across devices. Either it has disappeared completely or "Albums" is missing. This has been escalated to the staff. Please keep an eye on this thre...
Casual Listener
688 Views
1 replies
0 likes
Hi, I am on my S3 a lot and downloaded tons of videos bcz the 6000 mah extended battery I got from mpj does double my battery life. But I think my phone almost full now, so how can i permanently delete videos on the S3?? Thanks in advance.
Hi, I am on my S3 a lot and downloaded tons of videos bcz the 6000 mah extended battery I got from mpj does double my battery life. But I think my phone almost full now, so how can i permanently dele...
Community Legend
407 Views
1 replies
0 likes
Hey there, I am using a Samsung Galaxy S4 (Android version 4.2.2, Spotify version 0.7.4) and when I play music there are no Spotify controls in the notification center. I don't get why they don't appear. Any suggestions?
Hey there, I am using a Samsung Galaxy S4 (Android version 4.2.2, Spotify version 0.7.4) and when I play music there are no Spotify controls in the notification center. I don't get why the...
Not applicable
906 Views
2 replies
0 likes
Hi, I can neither set push notifications nor equalizer settings as the respective menu items simply do not show up under settings. I'm an HTC One user and this sucks. Any ideas? Thx. Mazze
Hi, I can neither set push notifications nor equalizer settings as the respective menu items simply do not show up under settings. I'm an HTC One user and this sucks. Any ideas? ...
Roadie
643 Views
2 replies
0 likes
I've been a Premium user for over a year and yeah I should've asked earlier but... I have NEVER been able to use the search function from my mobile. I thought it was my old phone (SGS1-old!) but after I installed it on my new Galaxy 4, it still doesn...
I've been a Premium user for over a year and yeah I should've asked earlier but... I have NEVER been able to use the search function from my mobile. I thought it was my old phone (SGS1-old!) but af...
Community Legend
567 Views
1 replies
0 likes
Looking for a way to stream Spotify from my Lenovo Ideapad to my Samsung DA-E 750 which is fully Airplay-compatible. Heard about Spotify Connect and thought it was the solution for that but I don't even see a speaker symbol in Spotify. Uninstalled an...
Looking for a way to stream Spotify from my Lenovo Ideapad to my Samsung DA-E 750 which is fully Airplay-compatible. Heard about Spotify Connect and thought it was the solution for that but I don't e...
Roadie
2572 Views
11 replies
0 likes
Hi guys,I've started having a problem after upgrading to Android 4.2.2 recently on my HTC One XL (with beats audio). The playback quality will be fine for the first minute or two, and then suddenly the sound quality will drop, most notably in the bas...
Hi guys, I've started having a problem after upgrading to Android 4.2.2 recently on my HTC One XL (with beats audio). The playback quality will be fine for the first minute or two, and then sudden...
Regular
916 Views
3 replies
0 likes
I have to listen random music of an artist, but I don't want to choose any album or song. In mobile spotify is the only option, and the computer you only have to click in the artist photo. But I have no idea how to do in my android tablet...
I have to listen random music of an artist, but I don't want to choose any album or song. In mobile spotify is the only option, and the computer you only have to click in the artist ...
Community Legend
527 Views
3 replies
0 likes
Hi. This morning I set several albums to download ie make them offline. I was connected to my WiFi network. I thought it was strange when the third album got stuck at 16% then later I got an email from my telephone provider to say I'd used all my dat...
Hi. This morning I set several albums to download ie make them offline. I was connected to my WiFi network. I thought it was strange when the third album got stuck at 16% then later I got an email fr...
Community Legend
4421 Views
11 replies
0 likes
Streaming music to car audio via BT, very loud sound with CDs, FM, AM, USB stick on the car stereo, about half that via BT from the phone. Volume seems loud enough in headphones when connected to the phone. All volumes for sound are at max on the pho...
Streaming music to car audio via BT, very loud sound with CDs, FM, AM, USB stick on the car stereo, about half that via BT from the phone. Volume seems loud enough in headphones whe...
Newbie
11275 Views
8 replies
0 likes
Hi, Fast forward/rewind (hold next/previous) on my bluetooth headset doesn't seem to work in spotify, but it works great in for example the walkman app. Are there no support for ffw/rwd in Spotify for Android? If there is a way to fix it please tell ...
Hi, Fast forward/rewind (hold next/previous) on my bluetooth headset doesn't seem to work in spotify, but it works great in for example the walkman app. Are there no support for ffw/rwd in...
Casual Listener
2321 Views
2 replies
1 likes
Is it possible to connect my Android tablet with my Andorid phone via Spotify connect (and if not, when will this feature be available, as it seems to work with iPhone/iPad)? Unfortunately, there won´t appear a connect button. The two devices are con...
Is it possible to connect my Android tablet with my Andorid phone via Spotify connect (and if not, when will this feature be available, as it seems to work with iPhone/iPad)? Unfortunately...
Community Legend
1675 Views
5 replies
0 likes
I just purchased premium. Can someone please explain how this works for my phone? I thought that if i got premium, I was able to go to one of my playlists and choose any song and listen to it. I am only able to "shuffle play" which makes me mad becau...
I just purchased premium. Can someone please explain how this works for my phone? I thought that if i got premium, I was able to go to one of my playlists and choose any song and listen t...
Casual Listener
521 Views
2 replies
0 likes
