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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118731 Views

27 replies

4 likes

  • 118731 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239452 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239452 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600303 Views

79 replies

3 likes

  • 600303 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492805 Views

581 replies

42 likes

Account
Free
  • 492805 Views
  • 581 replies
  • 42 likes

Solved!! icon definition

I searched the spotify documentation and this forum and can't seem to find my answer. After you select a playlist, start playing a song, then slide the song display up so you can see the album art, there's two icons on the upper right of the screen. ...

Newbie

I searched the spotify documentation and this forum and can't seem to find my answer. After you select a playlist, start playing a song, then slide the song display up so you can see the album art, t...

sassysu11

Newbie

106104 Views

2 replies

1 likes

  • 106104 Views
  • 2 replies
  • 1 likes

Solved!! Spotify not working on Samsung 3 mini

Spotify is just not working on my Samsung S3 mini. When I'm not on wifi songs take between 10 and 25 seconds to start that's if the tracks I've downloaded are available, most of the tracks when off-line are marked as 'not available' When I'm back on ...

Regular

Spotify is just not working on my Samsung S3 mini.  When I'm not on wifi songs take between 10 and 25 seconds to start that's if the tracks I've downloaded are available, most of the tracks...

kenyard

Casual Listener

1375 Views

3 replies

0 likes

  • 1375 Views
  • 3 replies
  • 0 likes

Android Downloaded Playlists

In the old version of spotify mobile there was an option to show only downloaded playlists. Has this option been removed from the latest update. If not please could you show me where it is. Many thanks

Visitor

In the old version of spotify mobile there was an option to show only downloaded playlists. Has this option been removed from the latest update. If not please could you show me where it is.  M...

Peter__

Community Legend

779 Views

4 replies

0 likes

  • 779 Views
  • 4 replies
  • 0 likes

Solved!! Cant see what user contributed to a shared playlist.

Ive recently Changed from an Iphone to Android and one thing thats bugging me is that i cant see which one of my friends put what tune into a shared playlist that i created. I have to go onto the laptop or back to my Iphone. I was hoping this would g...

Casual Listener

Ive recently Changed from an Iphone to Android and one thing thats bugging me is that i cant see which one of my friends put what tune into a shared playlist that i created. I have to go onto the lap...

Peter__

Community Legend

617 Views

1 replies

0 likes

  • 617 Views
  • 1 replies
  • 0 likes

Bug when viewing album queue

See screenshot. Using a Nexus 5. http://imgur.com/JQspbQ8

Casual Listener

See screenshot. Using a Nexus 5. http://imgur.com/JQspbQ8

Peter__

Community Legend

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

Solved!! Problems with using spotify on several devices

Hey Forum! I'm using spotify on my Android phone, my laptop, my stationary computer and my girlfriend uses it on her Android phone too. The problem is that spotify works differently on each device. On my Android phone everything works just fine and s...

Casual Listener

Hey Forum!   I'm using spotify on my Android phone, my laptop, my stationary computer and my girlfriend uses it on her Android phone too. The problem is that spotify works differently on each ...

Peter__

Community Legend

3047 Views

9 replies

0 likes

  • 3047 Views
  • 9 replies
  • 0 likes

How to turn player off?

How do I turn the player off, on a Galaxy tab? How do I shut it down? And how do I listen through Chrone by logging in? Where to click? Roland And why is it so complicated even to find out how to post in the community...?

Music Fan

How do I turn the player off, on a Galaxy tab? How do I shut it down?  And how do I listen through Chrone by logging in? Where to click?     Roland   And why is it so ...

rolllex

Music Fan

765 Views

2 replies

0 likes

  • 765 Views
  • 2 replies
  • 0 likes

Buggy Widget

Hi, I noticed that every once in a while, the widget would bug out and look like this: This hapens both on my Nexus 5 running 4.4.2 and on my girlfriend's Note III running 4.4.2. If I hit the CD cover pic and the app starts, and then I back out the w...

Music Fan

Hi,   I noticed that every once in a while, the widget would bug out and look like this:     This hapens both on my Nexus 5 running 4.4.2 and on my girlfriend's Note III...

421 Views

0 replies

0 likes

  • 421 Views
  • 0 replies
  • 0 likes

Speicher angeblich "voll"

Hi,
Ich kann wegen angeblich vollem Speicher nicht mehr Lieder in den offline Modus laden.

Dabei werden diese doch garnicht wirklich auf meinem Handy abgespeichert...Habe mich schon öfters neu angemeldet. Außerdem den Support kontaktiert und dort sag...

Casual Listener

Hi, <br>Ich kann wegen angeblich vollem Speicher nicht mehr Lieder in den offline Modus laden. <br><br>Dabei werden diese doch garnicht wirklich auf meinem Handy abgespeichert...Hab...

1323 Views

0 replies

1 likes

  • 1323 Views
  • 0 replies
  • 1 likes

Solved!! Shuffle complete catalog of artist

Where is the shuffle artist button? I'm on a premium account and living in the year 2014.

Regular

Where is the shuffle artist button? I'm on a premium account and living in the year 2014.

Peter__

Community Legend

2923 Views

6 replies

1 likes

  • 2923 Views
  • 6 replies
  • 1 likes

Dont see two way communication in messages

When using desktop app, if i look at a conversation, i can see both my shared songs and the other persons shared songs to me. On Android, I only see the other persons shared somgs to me. Is this expected behavior or a bug?

Visitor

When using desktop app, if i look at a conversation, i can see both my shared songs and the other persons shared songs to me. On Android, I only see the other persons shared somgs to me. Is this...

Peter__

Community Legend

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

Spotify thinks it's offline after a few seconds and restarts

Hello, I got the latest Spotify App on a unrooted Nexus 5 (Android 4.4.2). Since the new update, after a few (random) seconds Spotify thinks it is offline and restarts (registration screen shows up for a short time, about 1 second, then the UI resets...

Newbie

Hello,   I got the latest Spotify App on a unrooted Nexus 5 (Android 4.4.2). Since the new update, after a few (random) seconds Spotify thinks it is offline and restarts (registration screen...

Peter__

Community Legend

567 Views

1 replies

0 likes

  • 567 Views
  • 1 replies
  • 0 likes

Solved!! Premium not working

What are the steps you took to get to the error/issue? (We need to know what you are doing so we can do the exact same to try and get the same error) 1. install spotify 2. login with username 3. below settings -> take premium 4. click on take premium...

Regular

What are the steps you took to get to the error/issue? (We need to know what you are doing so we can do the exact same to try and get the same error) 1. install spotify 2. login with userna...

Peter__

Community Legend

1925 Views

10 replies

0 likes

  • 1925 Views
  • 10 replies
  • 0 likes

Solved!! See only offline playlists

There used to be a simple way to only see playlists that I've downloaded to my phone. I can't figure out how to do that with the new version and I can't find anything about it on the website.

Casual Listener

There used to be a simple way to only see playlists that I've downloaded to my phone. I can't figure out how to do that with the new version and I can't find anything about it on the website.

dinomight

Spotify Star

15625 Views

3 replies

0 likes

  • 15625 Views
  • 3 replies
  • 0 likes

black screen

Every time I try to run spotify on my Samsung Galaxy S4, all I get is a black screen with three white lines at the top left, which do nothing. That's it. And there seems to be no way to reach Spotify support. What now?? Thanks Linda

Casual Listener

Every time I try to run spotify on my Samsung Galaxy S4, all I get is a black screen with three white lines at the top left, which do nothing. That's it. And there seems to be no way to reach Spotify...

Marco

Community Legend

1128 Views

2 replies

0 likes

  • 1128 Views
  • 2 replies
  • 0 likes

Sound stops working on my HTC One

Hi, I've read users are having problems with the sound just droping on their Android devices and there doesn't seem to be a solution other than turning the phone off and back on again. Right I can't listen to offline files, radio or anything. - Sound...

Casual Listener

Hi,    I've read users are having problems with the sound just droping on their Android devices and there doesn't seem to be a solution other than turning the phone off and back on agai...

duffusion

Regular

2275 Views

5 replies

0 likes

  • 2275 Views
  • 5 replies
  • 0 likes

Deleting Profil

Hey, anyone can help me please! Wanted to install Spotify for my daughter on her new phone. So, first I registered for her online, but when I wanted to transfer that to her phone, it said: subscription not valid anymore. So I tried to subscribe again...

Newbie

Hey, anyone can help me please! Wanted to install Spotify for my daughter on her new phone. So, first I registered for her online, but when I wanted to transfer that to her phone, it said: subscripti...

leon-suter

Newbie

692 Views

2 replies

0 likes

  • 692 Views
  • 2 replies
  • 0 likes

Solved!! Your Music shuffles ALL instead of just album or playlist - Android

Free user, and I'm fine with it shuffling, however I would at least like it to only shuffle within the album or playlist. I've added several playlists and albums to the 'Your Music' section I've noticed that I'll pick a playlist and then about 3-4 so...

Regular

Free user, and I'm fine with it shuffling, however I would at least like it to only shuffle within the album or playlist.   I've added several playlists and albums to the 'Your Music' sectio...

unkoolaidman

Regular

804 Views

2 replies

0 likes

  • 804 Views
  • 2 replies
  • 0 likes

What the hell happened to my Your Music tracks on Android?

My songs from Your Music is still there on windows and my Nexus 7, but on my HTC One it totally vanished. I have tried everything, clearing cache data from the app (Not data), reinstalling from an APK and signing out/logging in.Spotify, seriously ple...

Casual Listener

My songs from Your Music is still there on windows and my Nexus 7, but on my HTC One it totally vanished. I have tried everything, clearing cache data from the app (Not data), reinstalling from an AP...

Peter__

Community Legend

545 Views

1 replies

0 likes

  • 545 Views
  • 1 replies
  • 0 likes

Low volume issues with GPS instructions :(

I use BT in my car for music and for GPS instructions. Spotify now dips the volume of the music and lets it continue to play while the GPS instructions are read out. However it takes the GPS instructions with it so they are dipped as low as the music...

Roadie

I use BT in my car for music and for GPS instructions.   Spotify now dips the volume of the music and lets it continue to play while the GPS instructions are read out. However it takes the G...

Daniel

Community Legend

1095 Views

1 replies

0 likes

  • 1095 Views
  • 1 replies
  • 0 likes