Premium not working

[däne]

What are the steps you took to get to the error/issue?

(We need to know what you are doing so we can do the exact same to try and get the same error)

1. install spotify

2. login with username

3. below settings -> take premium

4. click on take premium -> product in your region not available

What I expected to happen

This is what I expected to happen

After Login, only shuffle is available

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

Samsung Galaxy SII

Device’s Operating System

4.4.2

What type of account do you have?

Premium

Is your device rooted?

Yes

Are you using a custom ROM, if so which one, exactly?

Omni ROM

Did you manually install an older version before installing the latest version from the Play Store?

No

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

 My mobile Spotify version

0.7.4.610.gd7332b3

My desktop Spotify version (if applicable)

0.9.6.81

My mobile provider and country

Telekom, Germany

My username

paarcelle

Do you have a Spotify (non-Facebook) login?

login with username works fine. 

Are you logging in with Facebook or with your Spotify login details?

Spotify login

[Josh]

Hello!

Is it showing premium in your account overview? 

[däne]

Yes. Premium is active for a few months.

[Josh]

Hello again!

Hmmm.. so you only see the shuffle mode option? Not the premium features? Did you try a clean install? 

[däne]

Hello 🙂

yes, only shuffle. clean install -> many times

😉

[Josh]

Hmmm.. thats weird. You might want to try and get in contact with Spotify directly on this, they should be able to figure out what is going on and get things fixed for you!

[däne]

ok. i will try.

thank you 🙂

[Adam]

@däne -- just to let you know, your case is with the right folks. They'll be in touch soon. Bear with them, though, as it's a weird issue!

[däne · Accepted solution]

answer from support: account was temporarily disabled.

thank you for nice and fast support. 🙂

[däne]

Same problem is back. No answer from support.

[Peter__]

Unfortunately, if it is a disabled account support need to deal with it. When did you get in touch?