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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397060 Views

547 replies

35 likes

Account
Free
  • 397060 Views
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8491 Views

0 replies

7 likes

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Solved!! Payment Error "Contact With Your Bank"

Because of an unknown issue i constantly get payment problem error from Spotify. It says "the payment payment could not be performed, contact with your bank." The card is working completely (personally tested), so it's not the card. And this is not t...

Casual Listener

Because of an unknown issue i constantly get payment problem error from Spotify. It says "the payment payment could not be performed, contact with your bank." The card is working completely (personal...

Coras09

Casual Listener

1143 Views

4 replies

0 likes

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Removing songs on the run ... HELP

I used to use the "starred" playlist to remove songs I didn't want on that playlist by simply "unstarring" them. Now on my phone I've noticed that it is no longer a feature. I want to be able to remove songs from a playlist while using my Android pho...

Newbie

I used to use the "starred" playlist to remove songs I didn't want on that playlist by simply "unstarring" them.   Now on my phone I've noticed that it is no longer a feature.  I want t...

440 Views

0 replies

0 likes

  • 440 Views
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How do I find artists I'm following?

I want to play Spotify on my tablet at my office but the CONNECT feature keeps starting Spotify on my Android smartphone where it is also installed and shows it in "play". It keeps interferring with my bluetooth and cell calls... I ONLY want it to pl...

Regular

I want to play Spotify on my tablet at my office but the CONNECT feature keeps starting Spotify on my Android smartphone where it is also installed and shows it in "play".  It keeps interferring...

Joe

Community Legend

777 Views

5 replies

0 likes

  • 777 Views
  • 5 replies
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Space is already Free...?!

Hey Guys, im using spotify since 6 months!? So now my Problem is, my phone cannot Download anymore tracks but my phone says that ive got more then 15 GB Freespace, how can i switch the downloaded files to another Memory? Greeting from Hamburg

Casual Listener

Hey Guys,   im using spotify since 6 months!?   So now my Problem is, my phone cannot Download anymore tracks but my phone says that ive got more then 15 GB Freespace, how can i swi...

Joe

Community Legend

432 Views

2 replies

0 likes

  • 432 Views
  • 2 replies
  • 0 likes

Android: Please improve current song buffering

Hello, I’m using Spotity (lastest version) for android 4.1 and set music as "extreme quality". It works well, even on 3G+. However, the single song buffer works systematically bad on Wifi (sometimes on 3G too). I’ve tested my wifi bandiwth and it’s q...

Visitor

Hello, I’m using Spotity (lastest version) for android 4.1 and set music as "extreme quality". It works well, even on 3G+. However, the single song buffer works systematically bad on Wifi (someti...

user-removed

Not applicable

1532 Views

2 replies

0 likes

Buffering
preload
stream
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Songs not available offline

On the new app for android they seem to have got rid of the star system but now you save the songs. But this means it doesnt add it into a playlist so i cannot download them to be available offline. Is there a way? I dont want to add them all into a ...

Visitor

On the new app for android they seem to have got rid of the star system but now you save the songs. But this means it doesnt add it into a playlist so i cannot download them to be available offline. ...

Joe

Community Legend

514 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify shuts off during bootup on Samsung S4

Ever since the KitKat update, whenever I start spotify it says "The process spotify has been stopped" (Pure guessing on the exact text as I'm just translating it from the Swedish "Spotify har stoppats.". Nothing works when I attempt to fix it. I've t...

Casual Listener

Ever since the KitKat update, whenever I start spotify it says "The process spotify has been stopped" (Pure guessing on the exact text as I'm just translating it from the Swedish "Spotify har stoppat...

Joe

Community Legend

911 Views

4 replies

2 likes

  • 911 Views
  • 4 replies
  • 2 likes

Offline Playlist Randomly Deleted Repeatedly.

I'm fairly sure it isn't because if the device limit, but my playlists on my three offline devices (My android phone and tablet and my windows 7 desktop) and I really cannot figure out why. Its been playing up ever since I have started to use the ser...

Newbie

I'm fairly sure it isn't because if the device limit, but my playlists on my three offline devices (My android phone and tablet and my windows 7 desktop) and I really cannot figure out why. Its been ...

Joe

Community Legend

599 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

HTC One - Downloaded songs randomly skip - Premium User

Hi, A very frustrating issue which is annoying and cant seem to find any solution for anywhere.I have a HTC One, with the latest version of Spotfy from the Play Store.Download songs will randomly skip only when played through headphones . Have reinst...

Casual Listener

Hi, A very frustrating issue which is annoying and cant seem to find any solution for anywhere. I have a HTC One, with the latest version of Spotfy from the Play Store. Download songs will ...

Joe

Community Legend

663 Views

3 replies

0 likes

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  • 3 replies
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Spotify doesn't recognize my phone

LG 4x HD, Tried to add some local datas after about ~3 Months without adding new local datas. Spotify wont recognize my phone and thus not download any local stuff.. Spotify isnt blocked by my firewall. Tried reinstalling the app and desktop version....

Regular

LG 4x HD, Tried to add some local datas after about ~3 Months without adding new local datas. Spotify wont recognize my phone and thus not download any local stuff.. Spotify isnt blocked by my firewa...

Joe

Community Legend

2669 Views

10 replies

0 likes

  • 2669 Views
  • 10 replies
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Nothing is working!

I've been using my sister'a spotify account for a while because she has unlimited, so I decided to sign up for unlimited myself and use my account. It's been 5 days, and I've had nothing but problems. I can't get any of my music offline like I could ...

Casual Listener

I've been using my sister'a spotify account for a while because she has unlimited, so I decided to sign up for unlimited myself and use my account. It's been 5 days, and I've had nothing but problems...

Joe

Community Legend

1176 Views

5 replies

0 likes

Can't get music offline
Can't select music
Signed up for unlimited membership
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  • 5 replies
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All playlists removed from device

Today I opened spotify on my mobile to find all the playlists that I had marked as "available offline" were reset and all the music was gone. What happened here, and how can I revert that? It was especially annoying since I was on a long trip and did...

Regular

Today I opened spotify on my mobile to find all the playlists that I had marked as "available offline" were reset and all the music was gone. What happened here, and how can I revert that? It was e...

icksie

Regular

772 Views

6 replies

0 likes

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premium devices

Got a new phone yesterday and i went to download my playlists on my device. Turned on my tablet to find everything had been undownloaded as i had more than 3 devices. Reset my devices as suggested and downloaded again on 3 devices only. Went to turn ...

Newbie

Got a new phone yesterday and i went to download my playlists on my device. Turned on my tablet to find everything had been undownloaded as i had more than 3 devices. Reset my devices as suggested an...

Joe

Community Legend

363 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Internet problem

Hello everybody. I have problems to use Spotify on Wi-Fi with Android. I can connect and use the application, but when the phone system is some idle time, the application disconnects from the internet and I have to open the application again to re-co...

Casual Listener

Hello everybody. I have problems to use Spotify on Wi-Fi with Android. I can connect and use the application, but when the phone system is some idle time, the application disconnects from the interne...

JeffersonLima

Casual Listener

602 Views

2 replies

0 likes

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  • 2 replies
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Solved!! queue isnt resetting like it used to

Hi guys, before the latest version if I selected a playlist im sure it would reset my queue but would retain hard added tracks. Tonight I noticed that the queue seems to be cumulating/duplicating my choices. I.e chose shuffle playlist1 and then again...

Roadie

Hi guys, before the latest version if I selected a playlist im sure it would reset my queue but would retain hard added tracks. Tonight I noticed that the queue seems to be cumulating/duplicating my ...

andedrunkard

Roadie

591 Views

2 replies

0 likes

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  • 2 replies
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Forced to resync songs to offline mode

Hi guys, I have a problem with Spotify's offline mode. I can sync songs to my external sd card just fine; however, the songs do not stay synced. While in offline mode, the songs will suddenly become unavailable after an hour of unuse or after restart...

Music Fan

Hi guys,   I have a problem with Spotify's offline mode. I can sync songs to my external sd card just fine; however, the songs do not stay synced. While in offline mode, the songs will sudde...

Joe

Community Legend

686 Views

3 replies

0 likes

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  • 3 replies
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Solved!! 'Browse' and 'Discover' tab gone frome mobile app after the new update

Hey everyone, I updated to the newest version of Spotify a few days ago, and so far I'm loving it, but I have one really annoying bug. The 'Browse' and 'Discover' tabs have disappeared from my phone menu after this update. I still have them on my com...

Regular

Hey everyone,   I updated to the newest version of Spotify a few days ago, and so far I'm loving it, but I have one really annoying bug.   The 'Browse' and 'Discover' tabs have disa...

Joe

Community Legend

1988 Views

5 replies

0 likes

  • 1988 Views
  • 5 replies
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My Spotify account lagging/crashing on all devices.

Hello, Gonna try get help from here because the support team aren't being all that helpful. Since the last update for android (0.7.9), whenever I have the playlist tab open, my playlists will load really slowly and most of the time will stop loading,...

Regular

Hello, Gonna try get help from here because the support team aren't being all that helpful. Since the last update for android (0.7.9), whenever I have the playlist tab open, my playlists will...

Joe

Community Legend

1085 Views

8 replies

0 likes

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  • 8 replies
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Certain songs wont sync to Andriod

I bought an album off of Itunes and transferred it to a Spotify playlist. They all worked except one song, the message "This track is not available" comes up when I try to play it off of my phone. It will work on my laptop off of Spotify though. It i...

Newbie

I bought an album off of Itunes and transferred it to a Spotify playlist. They all worked except one song, the message "This track is not available" comes up when I try to play it off of my phone. It...

Joe

Community Legend

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Some Available Songs/Tracks Won't Play

Only one of my playlists have this problem but when I go to play the songs on shuffle on my android phone suggested songs play instead of my playlist is there a way of turning this off?

Casual Listener

Only one of my playlists have this problem but when I go to play the songs on shuffle on my android phone suggested songs play instead of my playlist is there a way of turning this off?

Joe

Community Legend

446 Views

3 replies

0 likes

  • 446 Views
  • 3 replies
  • 0 likes