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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375770 Views

541 replies

34 likes

Account
Free
  • 375770 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7538 Views

0 replies

7 likes

  • 7538 Views
  • 0 replies
  • 7 likes

Android: Please improve current song buffering

Hello, I’m using Spotity (lastest version) for android 4.1 and set music as "extreme quality". It works well, even on 3G+. However, the single song buffer works systematically bad on Wifi (sometimes on 3G too). I’ve tested my wifi bandiwth and it’s q...

Visitor

Hello, I’m using Spotity (lastest version) for android 4.1 and set music as "extreme quality". It works well, even on 3G+. However, the single song buffer works systematically bad on Wifi (someti...

user-removed

Not applicable

1509 Views

2 replies

0 likes

Buffering
preload
stream
  • 1509 Views
  • 2 replies
  • 0 likes

Songs not available offline

On the new app for android they seem to have got rid of the star system but now you save the songs. But this means it doesnt add it into a playlist so i cannot download them to be available offline. Is there a way? I dont want to add them all into a ...

Visitor

On the new app for android they seem to have got rid of the star system but now you save the songs. But this means it doesnt add it into a playlist so i cannot download them to be available offline. ...

Joe

Community Legend

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
  • 0 likes

Spotify shuts off during bootup on Samsung S4

Ever since the KitKat update, whenever I start spotify it says "The process spotify has been stopped" (Pure guessing on the exact text as I'm just translating it from the Swedish "Spotify har stoppats.". Nothing works when I attempt to fix it. I've t...

Casual Listener

Ever since the KitKat update, whenever I start spotify it says "The process spotify has been stopped" (Pure guessing on the exact text as I'm just translating it from the Swedish "Spotify har stoppat...

Joe

Community Legend

875 Views

4 replies

2 likes

  • 875 Views
  • 4 replies
  • 2 likes

Offline Playlist Randomly Deleted Repeatedly.

I'm fairly sure it isn't because if the device limit, but my playlists on my three offline devices (My android phone and tablet and my windows 7 desktop) and I really cannot figure out why. Its been playing up ever since I have started to use the ser...

Newbie

I'm fairly sure it isn't because if the device limit, but my playlists on my three offline devices (My android phone and tablet and my windows 7 desktop) and I really cannot figure out why. Its been ...

Joe

Community Legend

581 Views

1 replies

0 likes

  • 581 Views
  • 1 replies
  • 0 likes

HTC One - Downloaded songs randomly skip - Premium User

Hi, A very frustrating issue which is annoying and cant seem to find any solution for anywhere.I have a HTC One, with the latest version of Spotfy from the Play Store.Download songs will randomly skip only when played through headphones . Have reinst...

Casual Listener

Hi, A very frustrating issue which is annoying and cant seem to find any solution for anywhere. I have a HTC One, with the latest version of Spotfy from the Play Store. Download songs will ...

Joe

Community Legend

647 Views

3 replies

0 likes

  • 647 Views
  • 3 replies
  • 0 likes

Spotify doesn't recognize my phone

LG 4x HD, Tried to add some local datas after about ~3 Months without adding new local datas. Spotify wont recognize my phone and thus not download any local stuff.. Spotify isnt blocked by my firewall. Tried reinstalling the app and desktop version....

Regular

LG 4x HD, Tried to add some local datas after about ~3 Months without adding new local datas. Spotify wont recognize my phone and thus not download any local stuff.. Spotify isnt blocked by my firewa...

Joe

Community Legend

2600 Views

10 replies

0 likes

  • 2600 Views
  • 10 replies
  • 0 likes

Nothing is working!

I've been using my sister'a spotify account for a while because she has unlimited, so I decided to sign up for unlimited myself and use my account. It's been 5 days, and I've had nothing but problems. I can't get any of my music offline like I could ...

Casual Listener

I've been using my sister'a spotify account for a while because she has unlimited, so I decided to sign up for unlimited myself and use my account. It's been 5 days, and I've had nothing but problems...

Joe

Community Legend

1118 Views

5 replies

0 likes

Can't get music offline
Can't select music
Signed up for unlimited membership
  • 1118 Views
  • 5 replies
  • 0 likes

All playlists removed from device

Today I opened spotify on my mobile to find all the playlists that I had marked as "available offline" were reset and all the music was gone. What happened here, and how can I revert that? It was especially annoying since I was on a long trip and did...

Regular

Today I opened spotify on my mobile to find all the playlists that I had marked as "available offline" were reset and all the music was gone. What happened here, and how can I revert that? It was e...

icksie

Regular

707 Views

6 replies

0 likes

  • 707 Views
  • 6 replies
  • 0 likes

premium devices

Got a new phone yesterday and i went to download my playlists on my device. Turned on my tablet to find everything had been undownloaded as i had more than 3 devices. Reset my devices as suggested and downloaded again on 3 devices only. Went to turn ...

Newbie

Got a new phone yesterday and i went to download my playlists on my device. Turned on my tablet to find everything had been undownloaded as i had more than 3 devices. Reset my devices as suggested an...

Joe

Community Legend

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Solved!! Internet problem

Hello everybody. I have problems to use Spotify on Wi-Fi with Android. I can connect and use the application, but when the phone system is some idle time, the application disconnects from the internet and I have to open the application again to re-co...

Casual Listener

Hello everybody. I have problems to use Spotify on Wi-Fi with Android. I can connect and use the application, but when the phone system is some idle time, the application disconnects from the interne...

JeffersonLima

Casual Listener

573 Views

2 replies

0 likes

  • 573 Views
  • 2 replies
  • 0 likes

Solved!! queue isnt resetting like it used to

Hi guys, before the latest version if I selected a playlist im sure it would reset my queue but would retain hard added tracks. Tonight I noticed that the queue seems to be cumulating/duplicating my choices. I.e chose shuffle playlist1 and then again...

Roadie

Hi guys, before the latest version if I selected a playlist im sure it would reset my queue but would retain hard added tracks. Tonight I noticed that the queue seems to be cumulating/duplicating my ...

andedrunkard

Roadie

552 Views

2 replies

0 likes

  • 552 Views
  • 2 replies
  • 0 likes

Forced to resync songs to offline mode

Hi guys, I have a problem with Spotify's offline mode. I can sync songs to my external sd card just fine; however, the songs do not stay synced. While in offline mode, the songs will suddenly become unavailable after an hour of unuse or after restart...

Music Fan

Hi guys,   I have a problem with Spotify's offline mode. I can sync songs to my external sd card just fine; however, the songs do not stay synced. While in offline mode, the songs will sudde...

Joe

Community Legend

641 Views

3 replies

0 likes

  • 641 Views
  • 3 replies
  • 0 likes

Solved!! 'Browse' and 'Discover' tab gone frome mobile app after the new update

Hey everyone, I updated to the newest version of Spotify a few days ago, and so far I'm loving it, but I have one really annoying bug. The 'Browse' and 'Discover' tabs have disappeared from my phone menu after this update. I still have them on my com...

Regular

Hey everyone,   I updated to the newest version of Spotify a few days ago, and so far I'm loving it, but I have one really annoying bug.   The 'Browse' and 'Discover' tabs have disa...

Joe

Community Legend

1945 Views

5 replies

0 likes

  • 1945 Views
  • 5 replies
  • 0 likes

My Spotify account lagging/crashing on all devices.

Hello, Gonna try get help from here because the support team aren't being all that helpful. Since the last update for android (0.7.9), whenever I have the playlist tab open, my playlists will load really slowly and most of the time will stop loading,...

Regular

Hello, Gonna try get help from here because the support team aren't being all that helpful. Since the last update for android (0.7.9), whenever I have the playlist tab open, my playlists will...

Joe

Community Legend

1011 Views

8 replies

0 likes

  • 1011 Views
  • 8 replies
  • 0 likes

Certain songs wont sync to Andriod

I bought an album off of Itunes and transferred it to a Spotify playlist. They all worked except one song, the message "This track is not available" comes up when I try to play it off of my phone. It will work on my laptop off of Spotify though. It i...

Newbie

I bought an album off of Itunes and transferred it to a Spotify playlist. They all worked except one song, the message "This track is not available" comes up when I try to play it off of my phone. It...

Joe

Community Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Some Available Songs/Tracks Won't Play

Only one of my playlists have this problem but when I go to play the songs on shuffle on my android phone suggested songs play instead of my playlist is there a way of turning this off?

Casual Listener

Only one of my playlists have this problem but when I go to play the songs on shuffle on my android phone suggested songs play instead of my playlist is there a way of turning this off?

Joe

Community Legend

420 Views

3 replies

0 likes

  • 420 Views
  • 3 replies
  • 0 likes

Solved!! External SD Card

Hi. I've been using Spotify Premium for a few months now. My external card has now 9 GB free space(I downloaded the songs from Spotify, Spotify online) and my phone has like 7-8 GB free space(Galaxy S4). I think Spotify downloads songs into where the...

Regular

Hi. I've been using Spotify Premium for a few months now. My external card has now 9 GB free space(I downloaded the songs from Spotify, Spotify online) and my phone has like 7-8 GB free space(Galaxy ...

Ranghild

Regular

968 Views

2 replies

0 likes

  • 968 Views
  • 2 replies
  • 0 likes

App freezing on mobile data

Hi! My phone does well when I play music on Spotify via my wifi in any condition and state of screen and whole device. Problem starts when I go outside. It plays a few songs normally (1-3 songs), even when screen turns off, but on next song it plays ...

Music Fan

Hi! My phone does well when I play music on Spotify via my wifi in any condition and state of screen and whole device. Problem starts when I go outside. It plays a few songs normally (1-3 songs), eve...

Sincredible

Casual Listener

1089 Views

7 replies

0 likes

  • 1089 Views
  • 7 replies
  • 0 likes

Bug - Connect is unstable when Mobile Device turns into sleep mode

Hey there.. As a German user please be patient with my grammar. My connect setupSender: galaxy s4 playlist in shuffle mode Player: nexus 7 connected to a set of boxesProblemAfter picking a playlist with my s4, I turn off the display. A few songs late...

Newbie

Hey there.. As a German user please be patient with my grammar. My connect setup Sender: galaxy s4 playlist in shuffle mode Player: nexus 7 connected to a set of boxes Problem After pick...

Joe

Community Legend

756 Views

1 replies

0 likes

Bug connect wake wifi nexus 7 s4 reconnect problem
  • 756 Views
  • 1 replies
  • 0 likes

Bluetooth problem

Bluetooth connection to my car stereo works very good until the screen turns off on my Note 2, after that the sound is stuttering every 3-4 seconds. When I turn the screen on again, the sound flows perfectly. This only happens on bluetooth connection...

Regular

Bluetooth connection to my car stereo works very good until the screen turns off on my Note 2, after that the sound is stuttering every 3-4 seconds. When I turn the screen on again, the sound flows p...

Johnsa

Regular

2445 Views

10 replies

0 likes

  • 2445 Views
  • 10 replies
  • 0 likes