Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5588 Views

0 replies

7 likes

  • 5588 Views
  • 0 replies
  • 7 likes

how to permanently delete videos on S3?

Hi, I am on my S3 a lot and downloaded tons of videos bcz the 6000 mah extended battery I got from mpj does double my battery life. But I think my phone almost full now, so how can i permanently delete videos on the S3?? Thanks in advance.

Newbie

Hi, I am on my S3 a lot and downloaded tons of videos bcz the 6000 mah extended battery I got from mpj does double my battery life. But I think my phone almost full now, so how can i permanently dele...

Liam

Community Legend

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

No Spotify controls in notification center

Hey there, I am using a Samsung Galaxy S4 (Android version 4.2.2, Spotify version 0.7.4) and when I play music there are no Spotify controls in the notification center. I don't get why they don't appear. Any suggestions?

Visitor

Hey there,   I am using a Samsung Galaxy S4 (Android version 4.2.2, Spotify version 0.7.4) and when I play music there are no Spotify controls in the notification center. I don't get why the...

user-removed

Not applicable

873 Views

2 replies

0 likes

  • 873 Views
  • 2 replies
  • 0 likes

Missing push notification and equalizer settings option on HTC One

Hi, I can neither set push notifications nor equalizer settings as the respective menu items simply do not show up under settings. I'm an HTC One user and this sucks. Any ideas? Thx. Mazze

Roadie

Hi,   I can neither set push notifications nor equalizer settings as the respective menu items simply do not show up under settings. I'm an HTC One user and this sucks. Any ideas?   ...

mazze_germany

Roadie

632 Views

2 replies

0 likes

  • 632 Views
  • 2 replies
  • 0 likes

Search doesn't work on my Android and never has!

I've been a Premium user for over a year and yeah I should've asked earlier but... I have NEVER been able to use the search function from my mobile. I thought it was my old phone (SGS1-old!) but after I installed it on my new Galaxy 4, it still doesn...

Casual Listener

I've been a Premium user for over a year and yeah I should've asked earlier but... I have NEVER been able to use the search function from my mobile. I thought it was my old phone (SGS1-old!) but af...

Joe

Community Legend

560 Views

1 replies

0 likes

  • 560 Views
  • 1 replies
  • 0 likes

Solved!! How to use Spotify Connect?

Looking for a way to stream Spotify from my Lenovo Ideapad to my Samsung DA-E 750 which is fully Airplay-compatible. Heard about Spotify Connect and thought it was the solution for that but I don't even see a speaker symbol in Spotify. Uninstalled an...

Regular

Looking for a way to stream Spotify from my Lenovo Ideapad to my Samsung DA-E 750 which is fully Airplay-compatible. Heard about Spotify Connect and thought it was the solution for that but I don't e...

poisike

Roadie

2523 Views

11 replies

0 likes

  • 2523 Views
  • 11 replies
  • 0 likes

Change in Sound Quality after a few minutes of playback

Hi guys,I've started having a problem after upgrading to Android 4.2.2 recently on my HTC One XL (with beats audio). The playback quality will be fine for the first minute or two, and then suddenly the sound quality will drop, most notably in the bas...

Regular

Hi guys, I've started having a problem after upgrading to Android 4.2.2 recently on my HTC One XL (with beats audio). The playback quality will be fine for the first minute or two, and then sudden...

RustySub89

Regular

903 Views

3 replies

0 likes

  • 903 Views
  • 3 replies
  • 0 likes

How to shuffle on android tablet?

I have to listen random music of an artist, but I don't want to choose any album or song. In mobile spotify is the only option, and the computer you only have to click in the artist photo. But I have no idea how to do in my android tablet...

Casual Listener

I have to listen random music of an artist, but I don't want to choose any album or song.    In mobile spotify is the only option, and the computer you only have to click in the artist ...

Joe

Community Legend

501 Views

3 replies

0 likes

  • 501 Views
  • 3 replies
  • 0 likes

3G data turned off but still being used

Hi. This morning I set several albums to download ie make them offline. I was connected to my WiFi network. I thought it was strange when the third album got stuck at 16% then later I got an email from my telephone provider to say I'd used all my dat...

Regular

Hi. This morning I set several albums to download ie make them offline. I was connected to my WiFi network. I thought it was strange when the third album got stuck at 16% then later I got an email fr...

Joe

Community Legend

4378 Views

11 replies

0 likes

WiFi 3g download offline settings
  • 4378 Views
  • 11 replies
  • 0 likes

Bluetooth volume too low from Galaxy S3

Streaming music to car audio via BT, very loud sound with CDs, FM, AM, USB stick on the car stereo, about half that via BT from the phone. Volume seems loud enough in headphones when connected to the phone. All volumes for sound are at max on the pho...

Regular

Streaming music to car audio via BT,  very loud sound with CDs, FM, AM, USB stick on the car stereo,  about half that via BT from the phone.  Volume seems loud enough in headphones whe...

Dawilll

Newbie

11220 Views

8 replies

0 likes

  • 11220 Views
  • 8 replies
  • 0 likes

Android bluetooth headset fast forward/rewind

Hi, Fast forward/rewind (hold next/previous) on my bluetooth headset doesn't seem to work in spotify, but it works great in for example the walkman app. Are there no support for ffw/rwd in Spotify for Android? If there is a way to fix it please tell ...

Casual Listener

Hi,   Fast forward/rewind (hold next/previous) on my bluetooth headset doesn't seem to work in spotify, but it works great in for example the walkman app. Are there no support for ffw/rwd in...

afurberg

Casual Listener

2294 Views

2 replies

1 likes

  • 2294 Views
  • 2 replies
  • 1 likes

Spotify Connect - Connect Tablet with Phone

Is it possible to connect my Android tablet with my Andorid phone via Spotify connect (and if not, when will this feature be available, as it seems to work with iPhone/iPad)? Unfortunately, there won´t appear a connect button. The two devices are con...

Regular

Is it possible to connect my Android tablet with my Andorid phone via Spotify connect (and if not, when will this feature be available, as it seems to work with iPhone/iPad)?   Unfortunately...

Peter__

Community Legend

1627 Views

5 replies

0 likes

  • 1627 Views
  • 5 replies
  • 0 likes

Solved!! Confused about premium

I just purchased premium. Can someone please explain how this works for my phone? I thought that if i got premium, I was able to go to one of my playlists and choose any song and listen to it. I am only able to "shuffle play" which makes me mad becau...

Casual Listener

I just purchased premium.  Can someone please explain how this works for my phone?  I thought that if i got premium, I was able to go to one of my playlists and choose any song and listen t...

mattpalmerin

Casual Listener

508 Views

2 replies

0 likes

  • 508 Views
  • 2 replies
  • 0 likes

Transfer Music from Phone to Computer

Hello, I just bought myself a new computer, and can immidiatly listen to all songs that are from Spotify on my newly downloaded Spotify application. However, I cannot listen to local files from my old computer on this one. Is there a way I can transf...

Newbie

Hello,   I just bought myself a new computer, and can immidiatly listen to all songs that are from Spotify on my newly downloaded Spotify application. However, I cannot listen to local files...

Kimisenling

Casual Listener

17248 Views

4 replies

1 likes

  • 17248 Views
  • 4 replies
  • 1 likes

Solved!! Can the developers fix the bugs before adding new features?!

There are so many issues with the app. I don't need a new log in screen or anything fancy for now or the rest or the community. I've used spotify on an HTC One, Galaxy S4, Galaxy Note 3 and many other phones and they all are full of bugs.Bugs such as...

Regular

There are so many issues with the app. I don't need a new log in screen or anything fancy for now or the rest or the community. I've used spotify on an HTC One, Galaxy S4, Galaxy Note 3 and many othe...

guyalisha

Newbie

2018 Views

14 replies

2 likes

  • 2018 Views
  • 14 replies
  • 2 likes

Radio problem

I'm using Spotify only on mobile and I love Spotify because of its radio function. But when I open Led Zeppelin or Pink Floyd radios. It never plays these bands. Yes, it plays similar artists but I want to listen themselves.

Regular

I'm using Spotify only on mobile and I love Spotify because of its radio function. But when I open Led Zeppelin or Pink Floyd radios. It never plays these bands. Yes, it plays similar artists but I w...

incepted

Regular

546 Views

5 replies

0 likes

  • 546 Views
  • 5 replies
  • 0 likes

Solved!! Ability to sort your playlists is gone?

While ago i was able to sort my playlist with allkind of settings (recently added, artist name, song name etc), which was great! But then i updated my spotify to version 0.7.4.610.gd7332b3 and I cant do it anymore. Why is that? Also i've lost my shuf...

Music Fan

While ago i was able to sort my playlist with allkind of settings (recently added, artist name, song name etc),  which was great! But then i updated my spotify to version 0.7.4.610.gd7332b3 and ...

Peter__

Community Legend

589 Views

3 replies

0 likes

  • 589 Views
  • 3 replies
  • 0 likes

Solved!! Keyboard entry closes when turned

When the search box is brought up, if the phone is accidentally turned to the point it switches into landscape mode, the application automatically closes the keyboard and search/text box. This can be annoying when trying to operate Spotify one handed...

Newbie

When the search box is brought up, if the phone is accidentally turned to the point it switches into landscape mode, the application automatically closes the keyboard and search/text box. This can be...

Liam

Community Legend

823 Views

2 replies

0 likes

bug
  • 823 Views
  • 2 replies
  • 0 likes

Mercedes Benz A150 (MB Command) no playout

Hi all, I have a 2008 A150 and skype and normal telephone voice calls are fine over bluetooth on my Samsung Galaxy S4 mobile. However Spotify doesn't playout over bluetooth. Is there anything I am missing? Has anyone had this same problem and would t...

Regular

Hi all,   I have a 2008 A150 and skype and normal telephone voice calls are fine over bluetooth on my Samsung Galaxy S4 mobile. However Spotify doesn't playout over bluetooth. Is there anyth...

ck1125

Regular

1265 Views

8 replies

0 likes

  • 1265 Views
  • 8 replies
  • 0 likes

Solved!! Save to SD Card

Hi, My S4 has just updated to the latest version and now the data wont sync to the SD card. I can't even move the app to the SD card via the Application Manager. This is a fresh install of spotify. The SD card works fine. I have tried a factory reset...

Casual Listener

Hi,   My S4 has just updated to the latest version and now the data wont sync to the SD card. I can't even move the app to the SD card via the Application Manager.   This is a fresh...

user-removed

Not applicable

1174 Views

4 replies

0 likes

  • 1174 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution current playing song disappears from bottom of screen and settings drop down

Heya, having some trouble with spotify, Hope someone can help, details are below.Thanks Aimee Please describe the problem:When listening to music (either downloaded or streaming) on my Galaxy S2, the current playing track section at the bottom of the...

Roadie

Heya, having some trouble with spotify, Hope someone can help, details are below. Thanks Aimee   Please describe the problem: When listening to music (either downloaded or streaming) on ...

jerrawa

Roadie

22548 Views

16 replies

1 likes

  • 22548 Views
  • 16 replies
  • 1 likes