Spotify mobile refuses to download music, after 12 or so tracks.

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Spotify mobile refuses to download music, after 12 or so tracks.

JonoNZ
Regular

Hey team.

Firstly can I say I abolutely love your product, I think the ten dollars a month I pay for it is the best investment I make. It is the knees of the bee.

 

However, lately I have been having a lot of trouble using the spotify app with my new phone, an LG  L5 II. I have done factory resets many times, while erasing the SD card at the same time, followed by installing the app from the play store, and logging in with both my facebook or normal spotify login. I do have the latest version of android, and it hasn't been rooted.

 

The problem I have is that every time I succesfully reload the app and login, then hit available offline on my liked from radio play list, it will manage to download  about 12 tracks of a playlist 1128 songs long, before saying go online to down load... Which the phone is! It will be happily connected to wifi, along with my laptop the whole time. 

 

It would be amazing to enjoy music again, any help would be massively appreciated.

 

 

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Re: Spotify mobile refuses to download music, after 12 or so tracks.

JonoNZ
Regular

Well I've downlaoded an app called Wifix, which was free, hit the fix auto button, set my phone never to go to sleep in case it turns of wifi during sleep, and that fixed it.. So far any way. We are up to 111 out of 1127 tracks, which is a big improvement over the 20 or so it topped out at before. 

 

Fingers crossed aye?

13 Replies

Re: Spotify mobile refuses to download music, after 12 or so tracks.

Peter__
Community Legend

Could you try removing the phone as an offline device on your online account (it may appear more than once remove them all):

https://www.spotify.com/account/offline-devices/

 

If you sync again now does it work?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Spotify mobile refuses to download music, after 12 or so tracks.

JonoNZ
Regular

So I deleted every android device, leaving only my windows PC device synced, and that worked long enough to get me excited before it stopped working again lol. 

 

Also, I've noticed once spotify stops syncing music and says go online to download, nothing else on the phone can access the internet, so updating applications won't update and I will be unable to access youtube for example.

 

Re: Spotify mobile refuses to download music, after 12 or so tracks.

Peter__
Community Legend
Weird, sounds like more of a phone issue than a Spotify one in that case. When it says go online, does the device vanish from the desktop client too?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Spotify mobile refuses to download music, after 12 or so tracks.

JonoNZ
Regular

Sure does. 

 

I guess you are right, it could be something about the phone it self instead of your app.

Re: Spotify mobile refuses to download music, after 12 or so tracks.

JonoNZ
Regular

However if I delete the app, all of a sudden I can access the internet again.

Re: Spotify mobile refuses to download music, after 12 or so tracks.

JonoNZ
Regular

Just to be clear, this phone has 14 gig of spare space.

 

Also, another strange thing is that when the phone is downlading tracks, the total number of tracks in the paly list jumps around quite a bit. The first time i tried it, it was accurate at 1128, but this time its down to 700 or so tracks, even though it only actually downloaded 20 or so tracks. 

Re: Spotify mobile refuses to download music, after 12 or so tracks.

JonoNZ
Regular

Yeah a total uninstall of the app allows the phone to browse the internet perfectly.

Re: Spotify mobile refuses to download music, after 12 or so tracks.

Peter__
Community Legend
Definitely something weird going on. @Joe any ideas?

Interestingly, I did get something similar last night but I'm not sure if it was caused by Spotify or not. My WiFi network is awful, so my device constantly switches between the mobile network and WiFi to keep the internet service going. With Spotify running, it didn't seem to want to drop to the mobile network when the WiFi stopped working.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Spotify mobile refuses to download music, after 12 or so tracks.

Joe
Community Legend

Hey @JonoNZ could yoou try leaving your external SD card out for now and see if things get any better?

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