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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111255 Views

26 replies

3 likes

  • 111255 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223812 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223812 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581033 Views

79 replies

3 likes

  • 581033 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478380 Views

577 replies

40 likes

Account
Free
  • 478380 Views
  • 577 replies
  • 40 likes

Slow on new KitKat

My spotify got incredible slow after latest software update! Any suggestions?

Newbie

My spotify got incredible slow after latest software update! Any suggestions?

Joe

Community Legend

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Can't sync playlists, says device is full- definitely isn't!?

Ever since the new update or new spotfy app- whatever you want to call it was installed on my phone (Galaxy S3) I try to download playlists for offline mode and it instantly stops and says my device is full. It defenitely isn't though- theres 8g avai...

Casual Listener

Ever since the new update or new spotfy app- whatever you want to call it was installed on my phone (Galaxy S3) I try to download playlists for offline mode and it instantly stops and says my device ...

leeannesmith81

Newbie

1073 Views

5 replies

1 likes

  • 1073 Views
  • 5 replies
  • 1 likes

galaxy ace

Am I being blackmailed into buying a new phone?Mario

Newbie

Am I being blackmailed into buying a new phone? Mario

Andrews32

Roadie

598 Views

2 replies

0 likes

  • 598 Views
  • 2 replies
  • 0 likes

No sd-card support in android 4.4?

I have an Sony Xperia ZR which got an kitkat-update a few days ago. Everything seems fine except that Spotify no longer stores downloaded songs on the sd-card. The phone has only 4,6GB internal available memory, and around 1GB after I've installed th...

Casual Listener

I have an Sony Xperia ZR which got an kitkat-update a few days ago. Everything seems fine except that Spotify no longer stores downloaded songs on the sd-card.   The phone has only 4,6GB i...

erlingba

Casual Listener

649 Views

2 replies

0 likes

  • 649 Views
  • 2 replies
  • 0 likes

Spotify update wifi bug - SG2 w/ solution

Spotify just ran an installer which handily deleted all my music from my phone and uninstalled the last one (bit crap, but oh well, guess there must be a good reason). Big problems on start up, my Samsung SG2 would not login via facebook. Would displ...

Newbie

Spotify just ran an installer which handily deleted all my music from my phone and uninstalled the last one (bit crap, but oh well, guess there must be a good reason).   Big problems on star...

390 Views

0 replies

0 likes

  • 390 Views
  • 0 replies
  • 0 likes

Lost Playlist

I can't find my paylist after I tried to sync it to my phone, and Its not in recover playlist?

Newbie

I can't find my paylist after I tried to sync it to my phone, and Its not in recover playlist?

Joe

Community Legend

454 Views

2 replies

0 likes

  • 454 Views
  • 2 replies
  • 0 likes

Files aren't available offline - Galaxy s4

Hi I have a Samsung Galaxy s4. Since all Android users were required to download the new Spotify app, none of my playlists are available offline. I am a premium user. So far, I've tried clearing the cache, power cycling the device, deleting the spoti...

Regular

Hi   I have a Samsung Galaxy s4. Since all Android users were required to download the new Spotify app, none of my playlists are available offline. I am a premium user.   So far, I'...

Joe

Community Legend

723 Views

2 replies

0 likes

  • 723 Views
  • 2 replies
  • 0 likes

Meu período de test acabou antes de 30 dias

Olá, experimente o periodo de teste, ele deveria durar 30 dias, mas não durou, ele durou menos, como posso resolver? quero meus 30 dias

Newbie

Olá, experimente o periodo de teste, ele deveria durar 30 dias, mas não durou, ele durou menos, como posso resolver? quero meus 30 dias 😄

Joe

Community Legend

562 Views

1 replies

0 likes

  • 562 Views
  • 1 replies
  • 0 likes

Solved!! Unable to upgrade Spotify

I have an active subscription to Spotify. When I start Spotify om ny HTC One I get a message that I need to upgrade. Fine. U click the Upgrade now button. However, since I am currently in Croatia I am told that the app is not available in my area.Thi...

Music Fan

I have an active subscription to Spotify. When I start Spotify om ny HTC One I get a message that I need to upgrade. Fine. U click the Upgrade now button. However, since I am currently in Croatia I a...

krispysam

Music Fan

1202 Views

2 replies

0 likes

upgrade abroad area availability
  • 1202 Views
  • 2 replies
  • 0 likes

Solved!! Installation fails on HTC Wildfire S - Android 2.3.5

Description When I try to install the latest version of Spotify from the Playstore I get the message What are the steps you took to get to the error/issue? 1. Installed the app from the Google play store 2. When I opened the app I was advised that it...

Casual Listener

...ompatible with this version" 4. Dowloaded SpotifyAndroid.apk 5. Uninstalled Spotify 6. Attempted to install from the "apk" file using "package installer" 7. When I opened the app I got a blank s...

Andrews32

Roadie

4913 Views

9 replies

0 likes

  • 4913 Views
  • 9 replies
  • 0 likes

Drop Out

I am a Spotify Premium User. My mobile device is a HTC Liberty. Firmware: 2.1-update1 Software number 1.25.502.2 My Spotify Mobile for Android version is 0.5.1.15.g81977995 (0.8.3.608.g5049138e) I get stutter and dropout in my playback if some other ...

Newbie

I am a Spotify Premium User.   My mobile device is a HTC Liberty.   Firmware: 2.1-update1 Software number 1.25.502.2   My Spotify Mobile for Android version is 0.5.1.15.g...

polarspirit

Casual Listener

1669 Views

7 replies

0 likes

  • 1669 Views
  • 7 replies
  • 0 likes

Transferring an Album from Google Play to Spotify

Recently purchased an Album not available on Spotify on Google Play. How can I transfer this album onto Spotify using a Samsung Galaxy S4? thanks

Newbie

Recently purchased an Album not available on Spotify on Google Play. How can I transfer this album onto Spotify using a Samsung Galaxy S4? thanks 🙂

Joe

Community Legend

583 Views

1 replies

0 likes

  • 583 Views
  • 1 replies
  • 0 likes

No longer compatible with my device?

Coool -- Okay, so I bought Spotify Premium, and I was really happy listening to music on my phone (TMobile Prism). However, I downloaded to many songs on my device and it ate up all the space on my SD card ... I decided to uninstall the app instead o...

Casual Listener

Coool --    Okay, so I bought Spotify Premium, and I was really happy listening to music on my phone (TMobile Prism).  However, I downloaded to many songs on my device and it ate u...

Andrews32

Roadie

4700 Views

4 replies

0 likes

  • 4700 Views
  • 4 replies
  • 0 likes

Cant update Spotify on my Samsung S5 (In UAE)

Hi, I did not update spotify app before going to UAE for business trip. Now I cant listening to it as google playstore does not allow me to update the app here in UAE. Feeling frustrated for not able to use it when I really needed to.

Casual Listener

Hi,    I did not update spotify app before going to UAE for business trip. Now I cant listening to it as google playstore does not allow me to update the app here in UAE.   Fee...

Joe

Community Legend

1002 Views

5 replies

0 likes

  • 1002 Views
  • 5 replies
  • 0 likes

Can no longer sync with my desktop

Ever since the major update, my desktop no longer recognizes my phone under Devices. I have a Samsung S3, Spotify Music version 1.1.0.113 and a Mac, Spotify version 0.9.10.14.g578d350b It was working fine under the discontinued app, and the desktop i...

Regular

Ever since the major update, my desktop no longer recognizes my phone under Devices.   I have a Samsung S3, Spotify Music version 1.1.0.113 and a Mac, Spotify version 0.9.10.14.g578d3...

Peter__

Community Legend

531 Views

1 replies

0 likes

  • 531 Views
  • 1 replies
  • 0 likes

playlist

I listen to Spotify on my laptop and also on a tablet. How do I get the same playlist from my laptop to my tablet? OR, is there a way to print out the songs in one of my playlist?

Casual Listener

I listen to Spotify on my laptop and also on a tablet.  How do I get the same playlist from my laptop to my tablet? OR, is there a way to print out the songs in one of my playlist?

Merik

Community Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Solved!! Spotify downloads every song I add to my library

Hi, Every time I add a song to my library it automatically downloads to my phones memory. It does not happen to playlists though... Any idea how to turn this feature off? I do not want to have all songs available in offline mode.

Casual Listener

Hi,   Every time I add a song to my library it automatically downloads to my phones memory. It does not happen to playlists though...   Any idea how to turn this feature off? &n...

Jive0

Casual Listener

882 Views

2 replies

0 likes

  • 882 Views
  • 2 replies
  • 0 likes

volume problem from s3 to car speakers via bluetooth

Hi. I've just started playing Spotify through the bluetooth in the car. When at a standstill it's great but when driving the volume on tracks goes down for a few seconds then back to back it was. This happens all the time and is VERY frustrating. Any...

Regular

Hi. I've just started playing Spotify through the bluetooth in the car. When at a standstill it's great but when driving the volume on tracks goes down for a few seconds then back to back it was. Thi...

katewoolly

Regular

1042 Views

9 replies

0 likes

  • 1042 Views
  • 9 replies
  • 0 likes

Spotify Android; This item cannot be installed in your device's country [guernsey]

Hi, Since this morning my Spotify App is unavailable. It says that I have to upgrade it: "This version of Spotify is no longer supported. Please go to googlle Play and install the new version" So I go to google Play and try to upgrade it but it says ...

Newbie

Hi, Since this morning my Spotify App is unavailable. It says that I have to upgrade it: "This version of Spotify is no longer supported. Please go to googlle Play and install the new version" ...

Thevirex

Casual Listener

1522 Views

3 replies

0 likes

  • 1522 Views
  • 3 replies
  • 0 likes

unknown error -24 coming up, can't download either app!!

Can someone please help as the old spotify app told me to download the new app so I tried and it kept saying the above error message. So I deleted the old one as I couldn't use that either and it throws me the same error message now. Please help as I...

Casual Listener

Can someone please help as the old spotify app told me to download the new app so I tried and it kept saying the above error message. So I deleted the old one as I couldn't use that either and it thr...

Peter__

Community Legend

857 Views

3 replies

0 likes

  • 857 Views
  • 3 replies
  • 0 likes