Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 39645 Views
  • 65 replies
  • 25 likes
  • 39645 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876261 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876261 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26054 Views
  • 4 replies
  • 0 likes
  • 26054 Views
  • 4 replies
  • 0 likes

Samsung Tablet Issues

Hey, So I have a spotify premium account and I just downloaded the app on my samsung tablet. But when I try to play songs on my tablet, for some reason the music will begin playing on my samsung s4 cell phone. Has this happened to anybody else? If so...

  • Newbie
  • Hey,   So I have a spotify premium account and I just downloaded the app on my samsung tablet. But when I try to play songs on my tablet, for some reason the music will begin playing on my s...
  • Joe
  • Community Legend
  • 507 Views
  • 1 replies
  • 0 likes
  • 507 Views
  • 1 replies
  • 0 likes

Spotify doesn't resume playing entire playlist

For some reason I have not seen this issue anywhere, despite searching on google and this forum. So I'll be listening to a playlist. Then I don't use Spotify for a while (couple of hours or so) and I get back into my car, Spotify will resume playing ...

  • Music Fan
  • For some reason I have not seen this issue anywhere, despite searching on google and this forum.   So I'll be listening to a playlist. Then I don't use Spotify for a while (couple of hours o...
  • 955 Views
  • 0 replies
  • 4 likes
  • 955 Views
  • 0 replies
  • 4 likes

Spotify is lagging and freezing

Hello. I'm using spotify on LG L9. It's a good phone so i don't know why my playlist are loading in 1 minute, Skipping song takes 30 seconds, also before i will listen advertisement i have to wait 10 more seconds. My net 3G so in my opinion net speed...

  • Roadie
  • Hello. I'm using spotify on LG L9. It's a good phone so i don't know why my playlist are loading in 1 minute, Skipping song takes 30 seconds, also before i will listen advertisement i have to wait ...
  • user-removed
  • Not applicable
  • 7105 Views
  • 9 replies
  • 0 likes
  • 7105 Views
  • 9 replies
  • 0 likes

Solved!! external sd card

I read threads below, but cannot find the solution on using the external sd card. Should I reinstall Spotify with card mounted or just delete all data and make the first downloading with the card mounted?

  • Music Fan
  • I read threads below, but cannot find the solution on using the external sd card. Should I reinstall Spotify with card mounted or just delete all data and make the first downloading with the card mou...
  • jara_vyoral
  • Music Fan
  • 1808 Views
  • 22 replies
  • 0 likes
  • 1808 Views
  • 22 replies
  • 0 likes

Samsung Galaxy S 3 does not show up in desktop client for syncing

I am a premium member and my Galaxy S3 will not show up on my devices tab in the desktop client. I am trying to sync a few local songs to my phone and whenever i press the song on my phone I get a "track is not available" message. Both devices are on...

  • Casual Listener
  • I am a premium member and my Galaxy S3 will not show up on my devices tab in the desktop client. I am trying to sync a few local songs to my phone and whenever i press the song on my phone I get a "t...
  • Joe
  • Community Legend
  • 447 Views
  • 3 replies
  • 0 likes
  • 447 Views
  • 3 replies
  • 0 likes

Solved!! Issue with offline playlists still not resolved

Look, I've seen the sticky, saw 100's of replies from people with the same or similar problems, and one reply marked as "Solution", which is just NOT the solution. So how do i get my offline playlists back? The songs are all there on my sd card, the ...

  • Visitor
  • Look, I've seen the sticky, saw 100's of replies from people with the same or similar problems, and one reply marked as "Solution", which is just NOT the solution. So how do i get my offline playli...
  • user-removed
  • Not applicable
  • 479 Views
  • 2 replies
  • 0 likes
  • 479 Views
  • 2 replies
  • 0 likes

How to listen to music offline

Hi Guys, I'm a new spotify user. I'm trying to listen to a playlist offline but I can't seen to see the option for "Available offline" on either windows or Android app. I've tried various top playlist and have same issue. According to help on spotify...

  • Newbie
  • Hi Guys,   I'm a new spotify user.   I'm trying to listen to a playlist offline but I can't seen to see the option for "Available offline" on either windows or Android app. I've tri...
  • pnc
  • Community Legend
  • 871 Views
  • 3 replies
  • 0 likes
  • 871 Views
  • 3 replies
  • 0 likes

Distortion when playing music on Samsung Galaxy Tab 12.2 speakers, but not on headphones.

I have noticed a lot of music sounding mildly to heavily distorted when playing on my tablet's speakers, but not on my headphones when plugged in on the same device. It's noticeable mostly on tracks that are recorded at a relatively low level (András...

  • Casual Listener
  • I have noticed a lot of music sounding mildly to heavily distorted when playing on my tablet's speakers, but not on my headphones when plugged in on the same device. It's noticeable mostly on tracks ...
  • 361 Views
  • 0 replies
  • 0 likes
  • 361 Views
  • 0 replies
  • 0 likes

The Track is Not Available

I have a Premium subscription and I have one of my playlists downloaded for offline listening. I connected to Wifi so all songs should have downloaded. But when I go offline there are a few songs that will not play. It says "The Track is not Availabl...

  • Music Fan
  • I have a Premium subscription and I have one of my playlists downloaded for offline listening.  I connected to Wifi so all songs should have downloaded.  But when I go offline there are a f...
  • user-removed
  • Not applicable
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

White screen and resets phone

Hi! I have a Note3, and I'm running android 4.4.2. I do subscribe to Premium. I'll be playing my Spotify at work and for about a week now when I go to skip a song, my spotify will stop playing completely, and go to a white screen. My phone will then ...

  • Casual Listener
  • Hi! I have a Note3, and I'm running android 4.4.2. I do subscribe to Premium. I'll be playing my Spotify at work and for about a week now when I go to skip a song, my spotify will stop playing comple...
  • sammiches87
  • Casual Listener
  • 429 Views
  • 3 replies
  • 0 likes
  • 429 Views
  • 3 replies
  • 0 likes

nexus 5 does not appear under "devices" on desktop app

Tried on OS X 10.9 and windows 8 on two differents networks. Tried reinstalling app (both on nexus and on OS x). With My old s3 mini the devices was found, and the feature works, except for the local files playlist

  • Regular
  • Tried on OS X 10.9 and windows 8 on two differents networks. Tried reinstalling app (both on nexus and on OS x). With My old s3 mini the devices was found, and the feature works, except for the local...
  • user-removed
  • Not applicable
  • 1424 Views
  • 10 replies
  • 0 likes
  • 1424 Views
  • 10 replies
  • 0 likes

Can't login to spotify on HTC One

Hello all, I recently upgraded from my HTC One S (where my premium spotify account worked perfectly) to the new HTC One. I downloaded the app. Hit login- login with Facebook- It then asks permission to access my account, I hit ok- a circular load sym...

  • Casual Listener
  • Hello all,        I recently upgraded from my HTC One S (where my premium spotify account worked perfectly) to the new HTC One. I downloaded the app. Hit login- login with F...
  • Daniel
  • Community Legend
  • 1085 Views
  • 3 replies
  • 0 likes
  • 1085 Views
  • 3 replies
  • 0 likes

Some artists default to profile, some to discography...

Spotify app 0.7.6.357 | KitKat 4.4.2 Sometimes I don't like to have to search the artist name in, but choose an artist from my 'Following' list in my profile. I click Menu - > Profile (My profile) -> Following This shows me a list of the artists that...

  • Newbie
  • Spotify app 0.7.6.357 | KitKat 4.4.2   Sometimes I don't like to have to search the artist name in, but choose an artist from my 'Following' list in my profile.    I click Menu...
  • Peter__
  • Community Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Spotify in my car with Nexus 5 (Vw Rns315)

Hi all, First, sorry for my English... I have a little problem when i plug my phone (Nexus 5 - Android) in my usb cable car (Media-in / usb and RNS315 audio in VW)...In my setup, i choose media-in and i wait... but the phone is not recognized... And ...

  • Newbie
  • Hi all,   First, sorry for my English...   I have a little problem when i plug my phone (Nexus 5 - Android) in my usb cable car (Media-in / usb and RNS315 audio in VW)... In my set...
  • Daniel
  • Community Legend
  • 1552 Views
  • 1 replies
  • 0 likes
  • 1552 Views
  • 1 replies
  • 0 likes

Solved!! placebo

Hi.There are only few songs from placebo in spotify. Do any one know if they're going to add more placebo songs or not?

  • Regular
  • Hi. There are only few songs from placebo in spotify. Do any one know if they're going to add more placebo songs or not?
  • withinthefire
  • Regular
  • 765 Views
  • 2 replies
  • 0 likes
  • placebo
  • 765 Views
  • 2 replies
  • 0 likes

Solved!! tune wiki doesn't work automatically

Hi.:) I used to use HTC desire x and while listening music on spotify, tune wiki was finding lyrics automatically and telling me with notification. Now on galaxy note 3, it doesn't find anything automatically. Can anyone help me about that?

  • Regular
  • Hi.:) I used to use HTC desire x and while listening music on spotify, tune wiki was finding lyrics automatically and telling me with notification. Now on galaxy note 3, it doesn't find anything auto...
  • withinthefire
  • Regular
  • 3738 Views
  • 3 replies
  • 0 likes
  • tune wiki
  • 3738 Views
  • 3 replies
  • 0 likes

Phone's playlist has more songs than computer.

Please Help! When I add songs to playlists on my smartphone, they do not automatically add to my computer. Is there a way to have the playlists update automatically?

  • Regular
  • Please Help!   When I add songs to playlists on my smartphone, they do not automatically add to my computer. Is there a way to have the playlists update automatically? 
  • Peter__
  • Community Legend
  • 987 Views
  • 1 replies
  • 0 likes
  • 987 Views
  • 1 replies
  • 0 likes

Using Spotify Premium on 2 devices

Hi, I am not very technically literate and need some step by step assistance if possible. I have just started using spotify premium through my vodafone contract. I use it on my samsung galaxy s3. When I run I use my partners galaxy S2. For some reaso...

  • Regular
  • Hi,   I am not very technically literate and need some step by step assistance if possible.   I have just started using spotify premium through my vodafone contract.  I use it ...
  • Peter__
  • Community Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

kindle fire hdx only plays one track

On the new kindle fire hdx when I try to play a playlist it will only play one song then stops. I have to manually skip to the next track every time. I've tried clearing the data and the cache and reinstalling. I've changed every setting I can find. ...

  • Casual Listener
  • On the new kindle fire hdx when I try to play a playlist it will only play one song then stops. I have to manually skip to the next track every time. I've tried clearing the data and the cache and re...
  • jwdavisjr
  • Newbie
  • 2635 Views
  • 13 replies
  • 4 likes
  • 2635 Views
  • 13 replies
  • 4 likes

Managing Library

How on earth do I manage my library with Spotify? I just want to see my library sorted by artist, album, and song. I see all these features in the Android app but the one thing I can't find is access to my library. All I see are my playlists. SURELY ...

  • Visitor
  • How on earth do I manage my library with Spotify?   I just want to see my library sorted by artist, album, and song. I see all these features in the Android app but the one thing I can't fin...
  • user-removed
  • Not applicable
  • 607 Views
  • 6 replies
  • 0 likes
  • 607 Views
  • 6 replies
  • 0 likes