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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

107370 Views

26 replies

3 likes

  • 107370 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

217303 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 217303 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

571413 Views

79 replies

3 likes

  • 571413 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470742 Views

577 replies

40 likes

Account
Free
  • 470742 Views
  • 577 replies
  • 40 likes

Solved!! New version does not work

I've just been forced to download the new version. But it won't open. All I get is a blank screen and an error message pop up saying 'unfortunately this app crashed' I use a HTC one m8. Is someone working on a fix because right now I cannot listen to...

Music Fan

I've just been forced to download the new version. But it won't open. All I get is a blank screen and an error message pop up saying 'unfortunately this app crashed' I use a HTC one m8. Is someone ...

Rick101

Music Fan

5504 Views

15 replies

0 likes

  • 5504 Views
  • 15 replies
  • 0 likes

Solved!! offline playslists aren't available after going online

Hi, Everytime when I turn off the offline mode on one of my phones (Samsung Galaxy S3 and S3 mini), all the playlists which I had downloaded, aren't 'available offline' anymore. So I have to download them all again. This problem occurs since the last...

Casual Listener

Hi, Everytime when I turn off the offline mode on one of my phones (Samsung Galaxy S3 and S3 mini), all the playlists which I had downloaded, aren't 'available offline' anymore. So I have to downlo...

irisyoung

Casual Listener

614 Views

2 replies

0 likes

  • 614 Views
  • 2 replies
  • 0 likes

DEVISE NOT COMPATIBLE

Way to go Spotify. I AM A PAYING CUSTOMER. I have never experienced such apathy from a Customer Support Team. Great business strategy. Annoy and drive away paying customers. Still waiting for my reply. Sent two emails..............C'mon. I want a pro...

Regular

Way to go Spotify. I AM A PAYING CUSTOMER. I have never experienced such apathy from a Customer Support Team. Great business strategy. Annoy and drive away paying customers. Still waiting for m...

user-removed

Not applicable

835 Views

4 replies

0 likes

  • 835 Views
  • 4 replies
  • 0 likes

Lost ALL offline music after turning off phone.

Samsung Galaxy SIII 4.1.2Spotify 0.5.12.52 Had over 20gb of music synced offline. Frequently turn my phone off when storing it in a locker etc. and never had a problem. Today, I turn my phone back on and access Spotify to be presented with the 'log i...

Music Fan

Samsung Galaxy SIII 4.1.2 Spotify 0.5.12.52   Had over 20gb of music synced offline. Frequently turn my phone off when storing it in a locker etc. and never had a problem.   Today, I t...

Joe

Community Legend

1826 Views

4 replies

1 likes

  • 1826 Views
  • 4 replies
  • 1 likes

"Offline Content Only" on Playlists

Hello, There is a bug I have since several weeks. I have albums on "Playlists" tab and on "Albums" tab. For better visibility, I tick "Offline Content Only" so I only have my synchronized album visible. It used to work also in "Playlists" tab, but no...

Music Fan

Hello,   There is a bug I have since several weeks.   I have albums on "Playlists" tab and on "Albums" tab. For better visibility, I tick "Offline Content Only" so I only have my sy...

dinomight

Spotify Star

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

My android phone is telling me to upgrade to premium

Hey, my phone has stopped allowing me unlimited skipping and keeps telling me to upgrade to premium. Ive always been a premium user. Also my tablet is still leaving me use spotify as a premium account Thanks

Casual Listener

Hey, my phone has stopped allowing me unlimited skipping and keeps telling me to upgrade to premium. Ive always been a premium user. Also my tablet is still leaving me use spotify as a premium accoun...

Joe

Community Legend

566 Views

2 replies

0 likes

  • 566 Views
  • 2 replies
  • 0 likes

korn the paradigm shift android problems

Hi, I was wondering if anyone has problems with Korn radio or shuffling Korn on an andriod device, where as soon as a song from the paradigm shift plays, it only shufffles 2 versions of the album and nothing else? The only way to correct this is to r...

Newbie

Hi,       I was wondering if anyone has problems with Korn radio or shuffling Korn on an andriod device, where as soon as a song from the paradigm shift plays, it only shufffl...

Peter__

Community Legend

633 Views

1 replies

0 likes

  • 633 Views
  • 1 replies
  • 0 likes

Songs and album lists are cluttered

Why is it that when I add a song to 'singles' in 'your music' it also adds the album to 'albums'? I now have an album folder full of albums with only one song, making it hard to browse through the album folder. This works the other way wirth the 'sin...

Newbie

Why is it that when I add a song to 'singles' in 'your music' it also adds the album to 'albums'? I now have an album folder full of albums with only one song, making it hard to browse through the al...

Joe

Community Legend

558 Views

1 replies

1 likes

  • 558 Views
  • 1 replies
  • 1 likes

Solved!! Can't login on phone or tablet

HeyI have a free spotify account. And i can login on my PC with "[email protected] but after reinstalling android on my phone and tablet i'm not able to login there anymore. When i write my username "[email protected]" it brings me an error "!" and it says...

Regular

Hey I have a free spotify account. And i can login on my PC with "[email protected] but after reinstalling android on my phone and tablet i'm not able to login there anymore. When i write my username "...

Bernchou

Regular

4788 Views

8 replies

0 likes

  • 4788 Views
  • 8 replies
  • 0 likes

App will not stay logged in and will not allow me to play through any song.

Hello. I have been using Spotify for a long time now, without glitches and/or hiccups as many of the other folks have been experiencing up until now.Unfortunately, when I installed the latest version of Spotify on my Android (SGS4) it ceased to work ...

Casual Listener

Hello.   I have been using Spotify for a long time now, without glitches and/or hiccups as many of the other folks have been experiencing up until now. Unfortunately, when I installed the...

blu83fir3

Casual Listener

2358 Views

7 replies

1 likes

  • 2358 Views
  • 7 replies
  • 1 likes

Importand notice for spotify users???

Hello, After i got the email saing that someone has hacked the spotify server i tried to open my spotify mobile app on my samsung galaxy mini I got a message saing that i should update my spotify app. when i tab on "Download" I will go to the play st...

Newbie

Hello,   After i got the email saing that someone has hacked the spotify server i tried to open my spotify mobile app on my samsung galaxy mini I got a message saing that i should update m...

Andrews32

Roadie

631 Views

3 replies

0 likes

  • 631 Views
  • 3 replies
  • 0 likes

won't save to sd card after update

I have an AT&T Galaxy Note 3. I had all my playlists and starred tracks saved to my SD card. But after I redownloaded spotify and all of my songs, it saves the music to my phone and not my sd card where I want it. I made sure to change it to extreme ...

Regular

I have an AT&T Galaxy Note 3. I had all my playlists and starred tracks saved to my SD card. But after I redownloaded spotify and all of my songs, it saves the music to my phone and not my sd car...

Joe

Community Legend

2344 Views

11 replies

0 likes

  • 2344 Views
  • 11 replies
  • 0 likes

What happens if I delete/unfollow an offline playlist before I select "Undownload"?

Do the songs remain downloaded on my phone and occupy storage, or do the songs included in the deleted offline playlist get automatically undownloaded? I think I have deleted / unfollowed some offline playlists before selecting "Undownload" on my dev...

Newbie

Do the songs remain downloaded on my phone and occupy storage, or do the songs included in the deleted offline playlist get automatically undownloaded?   I think I have deleted / unfollowed ...

Joe

Community Legend

1671 Views

1 replies

0 likes

  • 1671 Views
  • 1 replies
  • 0 likes

Where in my android the offline mode save?

hello! where in my androi the offline mode save? in my memory or in my sd card? can I configure this option? thanks

Newbie

hello! where in my androi the offline mode save? in my memory or in my sd card? can I configure this option?   thanks

dinomight

Spotify Star

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

App Permissions? Remote Number and Wi-Fi Devices

Just been forced to download the latest app version in order to keep listening, and have been greeted with a notice that the Spotify app requires access to the names of connected wifi devices and, more worryingly, the nunmber of any phone call that i...

Casual Listener

Just been forced to download the latest app version in order to keep listening, and have been greeted with a notice that the Spotify app requires access to the names of connected wifi devices and, mo...

user-removed

Not applicable

4300 Views

7 replies

0 likes

  • 4300 Views
  • 7 replies
  • 0 likes

Download songs offline

why do i need to download my offline songs again with the new version? I have more than 400 songs that i listen to when flying. Now Spotify forces me to download these again wasting bandwith and energy why Spotify why?

Casual Listener

why do i need to download my offline songs again with the new version? I have more than 400 songs that i listen to when flying. Now Spotify forces me to download these again wasting bandwith and ener...

Peter__

Community Legend

589 Views

1 replies

0 likes

  • 589 Views
  • 1 replies
  • 0 likes

Solved!! Issues downloading playlists after update on galazy s2

Hii, I am having an issue on my Galaxy s2 that i have had previously a few months ago. Since i have re installed the app and gone to re downnload my playlists its getting to about 50 song in before it says there is no space left on the device which i...

Regular

Hii,   I am having an issue on my Galaxy s2 that i have had previously a few months ago. Since i have re installed the app and gone to re downnload my playlists its getting to about 50 song ...

PedroPedro

Regular

1088 Views

6 replies

0 likes

  • 1088 Views
  • 6 replies
  • 0 likes

is it possible to add music not found in spotify but on my phone to a spotify playlist?

just curious, I have some great local bands who I enjoy their music and would love to incorporate it to my music on spotify. but these guys arent on spotify -_- is it possible to add music saved on my device to form a playlist through spotify? sorry ...

Newbie

just curious, I have some great local bands who I enjoy their music and would  love to incorporate it to my music on spotify.   but these guys arent on spotify -_-   is it poss...

Peter__

Community Legend

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

offline playlists only

Before the latest update I could display "downloaded songs only" by touching a button on the top right corner. That button is no longer there. How can I do this now?

Newbie

Before the latest update I could display "downloaded songs only" by touching a button on the top right corner. That button is no longer there. How can I do this now? 

Joe

Community Legend

607 Views

2 replies

0 likes

  • 607 Views
  • 2 replies
  • 0 likes

New application isn't showing up in car mode

When the phone switches to car mode, it would show up as listed music app. But after this new update its gone.

Newbie

When the phone switches to car mode, it would show up as listed music app. But after this new update its gone.

Peter__

Community Legend

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes