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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

anaExE

Newbie

373200 Views

540 replies

34 likes

Account
Free
  • 373200 Views
  • 540 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7444 Views

0 replies

7 likes

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  • 7 likes

Repeat Only One Song...and One song Only.

Alrighty, I have been reading all the posts about how to find the repeat button. I found it but it doesn't seem to be working for me. So I play a song. tap the album cover and then click repeat. I would normally think that doing this would cause spot...

Newbie

Alrighty, I have been reading all the posts about how to find the repeat button.  I found it but it doesn't seem to be working for me.  So I play a song.  tap the album cover and then ...

Feimitsu

Casual Listener

673 Views

1 replies

0 likes

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  • 1 replies
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Can't move data to sd card.

Hey everyone, i'm having trouble moving the spotify offline data. I've tried installing the old version and changing the directory to my external sd, but when i go into spotify and download a playlist, it still downloads to my internal storage. Any h...

Music Fan

Hey everyone, i'm having trouble moving the spotify offline data. I've tried installing the old version and changing the directory to my external sd, but when i go into spotify and download a playlis...

Mjiacik

Regular

14436 Views

4 replies

0 likes

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  • 4 replies
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Solved!! Trying to log in from a different country

Hi. I use spotify from Turkey. It has newly entered our borders. I normally use spotify from my samsung tablet. But lately when i try to login it gives me.an error saying "trying to login from a different country" (i dont know if this is the exact me...

Regular

Hi. I use spotify from Turkey. It has newly entered our borders. I normally use spotify from my samsung tablet. But lately when i try to login it gives me.an error saying "trying to login from a diff...

Sareban

Regular

3310 Views

8 replies

0 likes

  • 3310 Views
  • 8 replies
  • 0 likes

Spotify can't locate my phone over wi-fi

I know ALOT of other people have this problem, and I've read several other threads about it, and I've tried everything and it still can't find my over wifi. If Spotify don't make syncing with your phone available through USB, I will cancel my premium...

Casual Listener

I know ALOT of other people have this problem, and I've read several other threads about it, and I've tried everything and it still can't find my over wifi.    If Spotify don't make syn...

Jamedjo

Newbie

8454 Views

23 replies

0 likes

  • 8454 Views
  • 23 replies
  • 0 likes

Logout

Every time I try to get on Spotify, it asks me to log in again. This causes problems, since it's finally able to download to my SD card and every time it does this it loses all downloaded content and settings (but still takes up space on my card). Ph...

Regular

Every time I try to get on Spotify, it asks me to log in again. This causes problems, since it's finally able to download to my SD card and every time it does this it loses all downloaded content and...

389 Views

0 replies

0 likes

  • 389 Views
  • 0 replies
  • 0 likes

Solved!! Spotify saving songs & using space even when online?

I cleared all Spotify data (and re-logged in), so I'm starting "fresh". I have NO playlists set to sync for offline use Spotify is in online mode. If I then look at the DATA used by the Spotify app, it grows and grows as I listen to music, consuming ...

Visitor

I cleared all Spotify data (and re-logged in), so I'm starting "fresh".   I have NO playlists set to sync for offline use   Spotify is in online mode.   If I then look at t...

Feimitsu

Casual Listener

1230 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

App on phone says logged into three devices when I am not

SO for last month app has not worked. Resets every 8 seconds, totally useles, but I keep trying. Today the app tells me I am logged into 3 devices already. Go online and make sure I am not logged in anywhere. Ty again and still tells me I am synced w...

Music Fan

SO for last month app has not worked. Resets every 8 seconds, totally useles, but I keep trying. Today the app tells me I am logged into 3 devices already. Go online and make sure I am not logged in ...

Peter__

Community Legend

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Gift Card Issues

Hi Guys I recently purchased a 3 month gift card on the 20/05/14 for my girlfriend who lives in Spain. She's having trouble redeeming the code as I purchased the gift card online in the Uk. What do i need to do? Should I cancel the card? Its a birthd...

Casual Listener

Hi Guys  I recently purchased a 3 month gift card on the 20/05/14 for my girlfriend who lives in Spain. She's having trouble redeeming the code as I purchased the gift card online in the Uk. Wh...

Daniel

Community Legend

335 Views

2 replies

0 likes

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  • 2 replies
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Spotify permanently crashing since last update

Since the last major update has been released (new design & visuals) Spotify doesn't work anymore. Everytime I start the application it simply closes the app, without giving me any notice or error code. I have narrowed it down to the error being the ...

Casual Listener

Since the last major update has been released (new design & visuals) Spotify doesn't work anymore. Everytime I start the application it simply closes the app, without giving me any notice or erro...

timn1991

Casual Listener

513 Views

4 replies

0 likes

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  • 4 replies
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normal sound over speakers, broken sound with In-Ears

Hello, I use Samsung GT-i9000 with Firmware Version 2.2 I installed the newest Version of Spotify and I´m Premium User. I use Vivanco In-Ears. When I listen to music via Spotify using the integrated speakers from my mobile phone, music sounds correct...

Casual Listener

Hello, I use Samsung GT-i9000 with Firmware Version 2.2  I installed the newest Version of Spotify and I´m Premium User. I use Vivanco In-Ears.   When I listen to music via Spotif...

Stelzbock44

Casual Listener

397 Views

2 replies

0 likes

  • 397 Views
  • 2 replies
  • 0 likes

Problem connecting as a remote

Im trying to connect my phone as a romeote for spotify but spotify wont find my phone as a device. I saw somewhere that my PC needs to be connected wirelessly for it to work.So my question is:How do i connect my phone to a wired PC?

Casual Listener

Im trying to connect my phone as a romeote for spotify but spotify wont find my phone as a device.  I saw somewhere that my PC needs to be connected wirelessly for it to work. So my question...

Peter__

Community Legend

499 Views

4 replies

0 likes

  • 499 Views
  • 4 replies
  • 0 likes

Randomly switching to playlist overview during playblack

Recently I've been noticing that when I'm listening to a playlist, the Now Playing/playback screen will randomly just switch back to the Playlist Overview, as if I hit the X in the upper left corner. This just started happening in the last week or tw...

Regular

Recently I've been noticing that when I'm listening to a playlist, the Now Playing/playback screen will randomly just switch back to the Playlist Overview, as if I hit the X in the upper left corner....

242 Views

0 replies

0 likes

  • 242 Views
  • 0 replies
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double... triple albums.. track listing wrong order

Hey on the new looking android app... 1.0.0.82.... when I save an album to "your music" after a while the tracks will be in the wrong order... for example track 1 from cd 2 will become the first track.... followed by track 1 from cd1.... hate this so...

Regular

Hey on the new looking android app... 1.0.0.82.... when I save an album to "your music" after a while the tracks will be in the wrong order... for example track 1 from cd 2 will become the first trac...

Peter__

Community Legend

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
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Solved!! We're PAYING for Android access, so why is "SHUFFLE" forced down our throats?

Really curious here guys: The new Android redesign looks OK (to be honest seems really over-designed, the kind of thing a 22 year old with a $3000 Apple computer and about $0 of UX sense would make) But why is there a "SHUFFLE" button that takes up 1...

Music Fan

Really curious here guys: The new Android redesign looks OK (to be honest seems really over-designed, the kind of thing a 22 year old with a $3000 Apple computer and about $0 of UX sense would m...

blake

Community Legend

627 Views

2 replies

0 likes

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  • 2 replies
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Entire Android OS Crashes with Spotify over Car Bluetooth

Hey all, I recently updated my Spotify app to the most recent version and brought over my iTunes library into My Music, and soon after doing both things I started encountering an issue with playback on my HTC One (M7). For some reason, after making t...

Casual Listener

Hey all,   I recently updated my Spotify app to the most recent version and brought over my iTunes library into My Music, and soon after doing both things I started encountering an issue wit...

408 Views

0 replies

0 likes

  • 408 Views
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Solved!! spotify connect stopped working

I've been a spotify premium customer for some time and use a Pioneer AV receiver that I normally connect to using Spotify Connect on HTC One (m8). I switched to a new Vodafone contract that includes a spotify subscription and ever since on new accoun...

Regular

I've been a spotify premium customer for some time and use a Pioneer AV receiver that I normally connect to using Spotify Connect on HTC One (m8). I switched to a new Vodafone contract that includes ...

Peter__

Community Legend

2138 Views

4 replies

0 likes

Android
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Offline Music Deleted After Phone Restart

Hey everyone!I have been expirencing this issue where every time I restart my phone, all my offline music on Spotify needs to be redownloaded. I feel like this defeats the purpose of offline mode. I have a feeling it's a bug so I tried redownloading ...

Casual Listener

Hey everyone! I have been expirencing this issue where every time I restart my phone, all my offline music on Spotify needs to be redownloaded. I feel like this defeats the purpose of offline mode...

Peter__

Community Legend

1663 Views

1 replies

4 likes

  • 1663 Views
  • 1 replies
  • 4 likes

songs stop after 5 sec?

Every time I play music the song will stop after 5 sec no matter what. I have spotify on my GS4, has anyone else experienced this problem ir know how to fix it?

Newbie

Every time I play music the song will stop after 5 sec no matter what. I have spotify on my GS4, has anyone else experienced this problem ir know how to fix it?

NorwegianWood

Regular

1288 Views

2 replies

1 likes

  • 1288 Views
  • 2 replies
  • 1 likes

Can't stream more than 30seconds of a song

Since running the update a week ago I can't stream anything me re than 30 seconds, I had no trouble before the update! I'm using a Samsung S3 mini if that helps.I've restarted the phone, cleared the data and cache!

Newbie

Since running the update a week ago I can't stream anything me re than 30 seconds, I had no trouble before the update! I'm using a Samsung S3 mini if that helps. I've restarted the phone, cleared th...

jd_aus

Newbie

602 Views

5 replies

0 likes

  • 602 Views
  • 5 replies
  • 0 likes