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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6302 Views

0 replies

7 likes

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Solved!! Syncing music to tablet - what's the benefit?

I'm struggling to see the benefits of syncing music to my tablet - I've downloaded Spotify on my tablet, and I can see all my paylists, and they play (on the whole, not every song, but a good 80%). So when I'm on Spotify on my desktop, it's encouragi...

Regular

I'm struggling to see the benefits of syncing music to my tablet - I've downloaded Spotify on my tablet, and I can see all my paylists, and they play (on the whole, not every song, but a good 80%). S...

trenthetfield

Regular

1183 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Sync with local PC Files doesnt work correct

Hey, i am looking to download music with my smartphone which is located on my local PC but only a small amout of songs gets synced.. 0-3 tracks out of aroud 15 of each from 8 full albums (most are bought as mp3 from Amazon). the sync worked fine some...

Casual Listener

Hey,   i am looking to download music with my smartphone which is located on my local PC but only a small amout of songs gets synced..  0-3 tracks out of aroud 15 of each from 8 full al...

Thomas882

Casual Listener

550 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

cant select songs

I tried logging out and back in but it still won't let me pick the song.

Newbie

I tried logging out and back in but it still won't let me pick the song.

Joe

Community Legend

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Can't recognise sdxc 64gb class10 fat32 64kb cluster

Even with 3gb free on the internal and 36gb free on the external it still says there aren't any sdcards to find... Nvidia shield

Roadie

Even with 3gb free on the internal and 36gb free on the external it still says there aren't any sdcards to find... Nvidia shield

Joe

Community Legend

863 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Music pauses constantly on Motorola Xoom after 2/14 upgrade

Hi - after updating Spotify on my Motorola Xoom tablet today music will only play for a few seconds and then it pauses itself. When I hit play it will play for a few seconds and then pause again. The update seems fine on my Galaxy Nexus phone. I trie...

Newbie

Hi - after updating Spotify on my Motorola Xoom tablet today music will only play for a few seconds and then it pauses itself. When I hit play it will play for a few seconds and then pause again. &nb...

Zilver

Regular

524 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Can't login to spotify app

Hi guys I have problem with spotify app. I can't login in via Facebook. Please can You solve this problem? Thanks

Casual Listener

Hi guys I have problem with spotify app. I can't login in via Facebook. Please can You solve this problem? Thanks 

Joe

Community Legend

627 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

no sd card storage

Description Spotify says there is no SD card storage space yet there is lots. There is also storage space on my phone. What are the steps you took to get to the error/issue? (We need to know what you are doing so we can do the exact same to try and g...

Regular

Description Spotify says there is no SD card storage space yet there is lots. There is also storage space on my phone. What are the steps you took to get to the error/issue? (We need to know ...

Joe

Community Legend

1303 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Random cutting in and out offline and online modes

I have tried reinstalling the app from scratch many times Sometimes it doesn't do it for a bit but always keeps doing it I have a galaxy s4 anybody else experiencing this issue?

Regular

I have tried reinstalling the app from scratch many times Sometimes it doesn't do it for a bit but always keeps doing it I have a galaxy s4 anybody else experiencing this issue?

jnelsen17

Newbie

1864 Views

8 replies

0 likes

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saving playlist to sd card instead of galaxys4

HELP!! I have a brand new 16GB SD card in my galazy S4 and spotify doesnt let me move to that card...its saving all my playlist to my phone which is now out of memory. How can I move all my playlists over??

Newbie

HELP!! I have a brand new 16GB SD card in my galazy S4 and spotify doesnt let me move to that card...its saving all my playlist to my phone which is now out of memory. How can I move all my playlists...

patallen9

Newbie

5607 Views

6 replies

0 likes

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Bluetooth track information

Hello there! I was told by a customer support member through Google Play that I should launch a new topic here about my problem. I have a brand new 2014 Audi A3 that has Bluetooth. Spotify is able to stream music through Bluetooth without any issues,...

Visitor

Hello there!   I was told by a customer support member through Google Play that I should launch a new topic here about my problem. I have a brand new 2014 Audi A3 that has Bluetooth. Spoti...

bearwiz

Newbie

1719 Views

5 replies

0 likes

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  • 0 likes

playing with no sound (galaxy s4)

Please help me fix this. I'm very dissapointed with spotify.

Regular

Please help me fix this. I'm very dissapointed with spotify.

Joe

Community Legend

748 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Premium subscription....

Do I need to maintain my 'Premium' package in order to listen to my playlists on mobile phone? Can I play my music using a 'USB' cable from my mobile on any sound system?

Regular

Do I need to maintain my 'Premium' package in order to listen to my playlists on mobile phone?   Can I play my music using a 'USB' cable from my mobile on any sound system?  

Joe

Community Legend

334 Views

2 replies

0 likes

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Solved!! Local Files wont Sync to Nexus 7 Tablet

My nexus 7 tablet wont sync the local files to it. The tablet doesnt show up under devices on my desktop. I honestly have this problem on my phone as well, but my phone will randomly sync stuff with out notice, so its less of a problem. But i can't t...

Regular

My nexus 7 tablet wont sync the local files to it. The tablet doesnt show up under devices on my desktop. I honestly have this problem on my phone as well, but my phone will randomly sync stuff with ...

Oarlock

Regular

1493 Views

9 replies

0 likes

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  • 9 replies
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SD card on new phone, music not recognized by Spotify

I got a replacement Galaxy Note 3 and thought that since all my downloaded playlists were on my SD card, it would logically follow that if I put that card in the new phone and installed Spotify, it would see them. Not so. It acts like I have no downl...

Regular

I got a replacement Galaxy Note 3 and thought that since all my downloaded playlists were on my SD card, it would logically follow that if I put that card in the new phone and installed Spotify, it w...

disconnekt

Regular

538 Views

2 replies

0 likes

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Cant see the interface/playlists... (problem solved!)

Just got a problem with spotify on my Samsung Note 3. When I start the app I get into the app but there is no icons/menu inside...just a grey screen. Here´s a screenshot how it looks like: http://www.imagebam.com/image/6ae29a307595068 Really apprecia...

Casual Listener

Just got a problem with spotify on my Samsung Note 3.   When I start the app I get into the app but there is no icons/menu inside...just a grey screen.   Here´s a screenshot how it ...

Joe

Community Legend

730 Views

3 replies

0 likes

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  • 3 replies
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Unlimited Songs are now Nonstop Ads?!

I'm new to this community, but have been a happy Spotify premium subscriber for four or five months now. Yesterday I was enjoying my sounds when all of a sudden a message popped up saying I was a free account and then I was bombarded with 9 ads back ...

Newbie

I'm new to this community, but have been a happy Spotify premium subscriber for four or five months now. Yesterday I was enjoying my sounds when all of a sudden a message popped up saying I was a fre...

Peter__

Community Legend

340 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify crashing

Why is my spotify keep crashing on my GS3 all of a sudden?! I havn't installed anything new lately...in fact nothing has changed on my phone for probably a month or so...why am I paying for this garbage service and why doesn't spotify have a customer...

Newbie

Why is my spotify keep crashing on my GS3 all of a sudden?! I havn't installed anything new lately...in fact nothing has changed on my phone for probably a month or so...why am I paying for this garb...

Daniel

Community Legend

482 Views

2 replies

0 likes

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HTC One will not sync local files

Well I've been searching all night for solutions with no luck. Hoping someone can fix this for me. For some reason I cannot sync my HTC One with spotify. It does not come up under devices. I try dowloading a playlist with local files and it just idle...

Casual Listener

Well I've been searching all night for solutions with no luck. Hoping someone can fix this for me. For some reason I cannot sync my HTC One with spotify. It does not come up under devices. I try dowl...

Joe

Community Legend

696 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

can't log in

Hey Spirit, I have a Samsung s3 4g and can't log in to my spirit either through the Facebook option or regular log in... I hit "log in" and then just get the little loading circle and it eventually tells me it's experiencing problems and can't let me...

Casual Listener

Hey Spirit, I have a Samsung s3 4g and can't log in to my spirit either through the Facebook option or regular log in... I hit "log in" and then just get the little loading circle and it eventually t...

Joe

Community Legend

291 Views

2 replies

0 likes

  • 291 Views
  • 2 replies
  • 0 likes