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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118749 Views

27 replies

4 likes

  • 118749 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239506 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239506 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600351 Views

79 replies

3 likes

  • 600351 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492869 Views

581 replies

42 likes

Account
Free
  • 492869 Views
  • 581 replies
  • 42 likes

Android 2.3.4 problem

I'm having trouble installing app on Android 2.3.4. Installed old one, Spotify says "You need to update Spotify", pressing on "DOWNLOAD" opens Play Store with new app called "Spotify Music", however I can't install it as "Your device isn't compatible...

Casual Listener

I'm having trouble installing app on Android 2.3.4. Installed old one, Spotify says "You need to update Spotify", pressing on "DOWNLOAD" opens Play Store with new app called "Spotify Music", however ...

einoras

Casual Listener

2069 Views

3 replies

0 likes

  • 2069 Views
  • 3 replies
  • 0 likes

not working offline

upgraded to premium 3 hrs ago so i could listen to playlists i have in offline mode ,not needing wi-fi or wireless ,as soon as i left my house the music started to cut out ,then come bk on cut out then come bk ,so i came home poarked on my drive ,and...

Casual Listener

upgraded to premium 3 hrs ago so i could listen to playlists i have in offline mode ,not needing wi-fi or wireless ,as soon as i left my house the music started to cut out ,then come bk on cut out th...

Peter__

Community Legend

598 Views

1 replies

0 likes

  • 598 Views
  • 1 replies
  • 0 likes

kindle

I have a kindle fire and downloaded spotify and it works, sort of. It will only play shuffled songs, and it shows all my playlists, but I click on the songs and they don't work. What do I do?

Regular

I have a kindle fire and downloaded spotify and it works, sort of. It will only play shuffled songs, and it shows all my playlists, but I click on the songs and they don't work. What do I do?

Furioso

Casual Listener

847 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! New offline android device added every day

Hello,Since I got my HTC One (m7) a few weeks ago, every couple of days my spotify app would tell me that I have exceeded my permitted 3 offline synced devices, and wipe all my downloaded songs. I have now cleared all my offline devices using the web...

Casual Listener

Hello, Since I got my HTC One (m7) a few weeks ago, every couple of days my spotify app would tell me that I have exceeded my permitted 3 offline synced devices, and wipe all my downloaded songs. ...

smetzler

Casual Listener

713 Views

2 replies

0 likes

  • 713 Views
  • 2 replies
  • 0 likes

offline lists disapeared

Hi, This weekend I downloaded a bunch of songs for my holiday. Yesterday, suddenly I had to log in again and when I did this, all my offline lists disapeared. I started downloading again. Will the songs disappear again? what happened? Hope you'll hav...

Newbie

Hi,   This weekend I downloaded a bunch of songs for my holiday. Yesterday, suddenly I had to log in again and when I did this,  all my offline lists disapeared.    I star...

Merik

Community Legend

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

Explicit on Shuffle/Edited in Album

For example, if I go to Childish Gambino and hit shuffle, I get songs with explicit lyrics. However if I go into an album, the song is then edited. It seems to happen specifically with the album Camp (i.e., the song Bonfire or Backpackers). I also no...

Newbie

For example, if I go to Childish Gambino and hit shuffle, I get songs with explicit lyrics.  However if I go into an album, the song is then edited.  It seems to happen specifically with th...

Joe

Community Legend

507 Views

1 replies

0 likes

  • 507 Views
  • 1 replies
  • 0 likes

Slow on new KitKat

My spotify got incredible slow after latest software update! Any suggestions?

Newbie

My spotify got incredible slow after latest software update! Any suggestions?

Joe

Community Legend

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Can't sync playlists, says device is full- definitely isn't!?

Ever since the new update or new spotfy app- whatever you want to call it was installed on my phone (Galaxy S3) I try to download playlists for offline mode and it instantly stops and says my device is full. It defenitely isn't though- theres 8g avai...

Casual Listener

Ever since the new update or new spotfy app- whatever you want to call it was installed on my phone (Galaxy S3) I try to download playlists for offline mode and it instantly stops and says my device ...

leeannesmith81

Newbie

1083 Views

5 replies

1 likes

  • 1083 Views
  • 5 replies
  • 1 likes

galaxy ace

Am I being blackmailed into buying a new phone?Mario

Newbie

Am I being blackmailed into buying a new phone? Mario

Andrews32

Roadie

615 Views

2 replies

0 likes

  • 615 Views
  • 2 replies
  • 0 likes

No sd-card support in android 4.4?

I have an Sony Xperia ZR which got an kitkat-update a few days ago. Everything seems fine except that Spotify no longer stores downloaded songs on the sd-card. The phone has only 4,6GB internal available memory, and around 1GB after I've installed th...

Casual Listener

I have an Sony Xperia ZR which got an kitkat-update a few days ago. Everything seems fine except that Spotify no longer stores downloaded songs on the sd-card.   The phone has only 4,6GB i...

erlingba

Casual Listener

687 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Spotify update wifi bug - SG2 w/ solution

Spotify just ran an installer which handily deleted all my music from my phone and uninstalled the last one (bit crap, but oh well, guess there must be a good reason). Big problems on start up, my Samsung SG2 would not login via facebook. Would displ...

Newbie

Spotify just ran an installer which handily deleted all my music from my phone and uninstalled the last one (bit crap, but oh well, guess there must be a good reason).   Big problems on star...

401 Views

0 replies

0 likes

  • 401 Views
  • 0 replies
  • 0 likes

Lost Playlist

I can't find my paylist after I tried to sync it to my phone, and Its not in recover playlist?

Newbie

I can't find my paylist after I tried to sync it to my phone, and Its not in recover playlist?

Joe

Community Legend

461 Views

2 replies

0 likes

  • 461 Views
  • 2 replies
  • 0 likes

Files aren't available offline - Galaxy s4

Hi I have a Samsung Galaxy s4. Since all Android users were required to download the new Spotify app, none of my playlists are available offline. I am a premium user. So far, I've tried clearing the cache, power cycling the device, deleting the spoti...

Regular

Hi   I have a Samsung Galaxy s4. Since all Android users were required to download the new Spotify app, none of my playlists are available offline. I am a premium user.   So far, I'...

Joe

Community Legend

731 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Meu período de test acabou antes de 30 dias

Olá, experimente o periodo de teste, ele deveria durar 30 dias, mas não durou, ele durou menos, como posso resolver? quero meus 30 dias

Newbie

Olá, experimente o periodo de teste, ele deveria durar 30 dias, mas não durou, ele durou menos, como posso resolver? quero meus 30 dias 😄

Joe

Community Legend

567 Views

1 replies

0 likes

  • 567 Views
  • 1 replies
  • 0 likes

Solved!! Unable to upgrade Spotify

I have an active subscription to Spotify. When I start Spotify om ny HTC One I get a message that I need to upgrade. Fine. U click the Upgrade now button. However, since I am currently in Croatia I am told that the app is not available in my area.Thi...

Music Fan

I have an active subscription to Spotify. When I start Spotify om ny HTC One I get a message that I need to upgrade. Fine. U click the Upgrade now button. However, since I am currently in Croatia I a...

krispysam

Music Fan

1225 Views

2 replies

0 likes

upgrade abroad area availability
  • 1225 Views
  • 2 replies
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Solved!! Installation fails on HTC Wildfire S - Android 2.3.5

Description When I try to install the latest version of Spotify from the Playstore I get the message What are the steps you took to get to the error/issue? 1. Installed the app from the Google play store 2. When I opened the app I was advised that it...

Casual Listener

...ompatible with this version" 4. Dowloaded SpotifyAndroid.apk 5. Uninstalled Spotify 6. Attempted to install from the "apk" file using "package installer" 7. When I opened the app I got a blank s...

Andrews32

Roadie

4930 Views

9 replies

0 likes

  • 4930 Views
  • 9 replies
  • 0 likes

Drop Out

I am a Spotify Premium User. My mobile device is a HTC Liberty. Firmware: 2.1-update1 Software number 1.25.502.2 My Spotify Mobile for Android version is 0.5.1.15.g81977995 (0.8.3.608.g5049138e) I get stutter and dropout in my playback if some other ...

Newbie

I am a Spotify Premium User.   My mobile device is a HTC Liberty.   Firmware: 2.1-update1 Software number 1.25.502.2   My Spotify Mobile for Android version is 0.5.1.15.g...

polarspirit

Casual Listener

1690 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Transferring an Album from Google Play to Spotify

Recently purchased an Album not available on Spotify on Google Play. How can I transfer this album onto Spotify using a Samsung Galaxy S4? thanks

Newbie

Recently purchased an Album not available on Spotify on Google Play. How can I transfer this album onto Spotify using a Samsung Galaxy S4? thanks 🙂

Joe

Community Legend

596 Views

1 replies

0 likes

  • 596 Views
  • 1 replies
  • 0 likes

No longer compatible with my device?

Coool -- Okay, so I bought Spotify Premium, and I was really happy listening to music on my phone (TMobile Prism). However, I downloaded to many songs on my device and it ate up all the space on my SD card ... I decided to uninstall the app instead o...

Casual Listener

Coool --    Okay, so I bought Spotify Premium, and I was really happy listening to music on my phone (TMobile Prism).  However, I downloaded to many songs on my device and it ate u...

Andrews32

Roadie

4734 Views

4 replies

0 likes

  • 4734 Views
  • 4 replies
  • 0 likes

Cant update Spotify on my Samsung S5 (In UAE)

Hi, I did not update spotify app before going to UAE for business trip. Now I cant listening to it as google playstore does not allow me to update the app here in UAE. Feeling frustrated for not able to use it when I really needed to.

Casual Listener

Hi,    I did not update spotify app before going to UAE for business trip. Now I cant listening to it as google playstore does not allow me to update the app here in UAE.   Fee...

Joe

Community Legend

1013 Views

5 replies

0 likes

  • 1013 Views
  • 5 replies
  • 0 likes