Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1543 Views

0 replies

6 likes

  • 1543 Views
  • 0 replies
  • 6 likes

Solved!! Spotify + Google Nav == Much too quite text to speech

Hi, So many people have complained to Google about their new design for audio focus. They removed the option to set navigation text to speech volume seperately from "media" volume. But what I've noticed is that after years of complaints, only some ap...

Regular

Hi,     So many people have complained to Google about their new design for audio focus.  They removed the option to set navigation text to speech volume seperately from "media" volu...

Eradicatore

Regular

4771 Views

3 replies

3 likes

  • 4771 Views
  • 3 replies
  • 3 likes

Cant connect my S4 with Yamaha RX-V675

Hi im having a problem with my new phone that comes with Spotify Premium, it works fine on the phone but cannot connect it to my Yamaha Receiver, The reciever has the latest Firmware update and i can stream music from The S4 to reciever using airplay...

Casual Listener

Hi im having a problem with my new phone that comes with Spotify Premium, it works fine on the phone but cannot connect it to my Yamaha Receiver, The reciever has the latest Firmware update and i can...

Peter__

Community Legend

1469 Views

5 replies

0 likes

  • 1469 Views
  • 5 replies
  • 0 likes

How can i arrange my playlist in a new order on my android phone??

This has been impossible and a pain since the first day i used android and spotify. How can i arrange my playlist in a new order on my android phone?? I want to arrange them in a better order rather than newest at the top (or Bottom as it used to be)...

Regular

This has been impossible and a pain since the first day i used android and spotify. How can i arrange my playlist in a new order on my android phone?? I want to arrange them in a better order ra...

Peter__

Community Legend

557 Views

3 replies

1 likes

  • 557 Views
  • 3 replies
  • 1 likes

NO FUNCIONA SPOTIFY EN MI MÓVIL

Hola,tengo problemas con la aplicación para móvil.La descargue, y me aparecen mis listas con mis canciones, pero no se reproducen. No entiendo nada, no se si el móvil será viejo o que necesita para que la aplicación funcione.Borre la aplicación y la ...

Newbie

Hola,tengo problemas con la aplicación para móvil. La descargue, y me aparecen mis listas con mis canciones, pero no se reproducen. No entiendo nada, no se si el móvil será viejo o que necesita para...

Peter__

Community Legend

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Android external SD card storage on Galaxy Note II

I am using a Galaxy Note II, it is fantastic as it has a 16Gb internal memory (well, it came with a memory card of that size) and I have installed a 64Gb external card. So WHY CAN'T I USE THAT EXTERNAL CARD'S MEMORY TO STORE MY SPOTIFY FILES. My whol...

Regular

I am using a Galaxy Note II, it is fantastic as it has a 16Gb internal memory (well, it came with a memory card of that size) and I have installed a 64Gb external card.   So WHY CAN'T I...

davidjhardie

Regular

2328 Views

5 replies

1 likes

  • 2328 Views
  • 5 replies
  • 1 likes

bluetooth speaker connection

Since the update I am now unable to connect to my speakers they show as connected but no media is displayed, is there a way around this

Newbie

Since the update I am now unable to connect to my speakers they show as connected but no media is displayed, is there a way around this

user-removed

Not applicable

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Offline Isn't Working Anymore

As the title says.. My offline mode on my Samsung Galaxy S3 has stopped syncing and also on my laptop. If I touch/click Offline Mode it isn't syncing. I've got enough space in my laptop and my phone. Can anyone help me? (I'm using Spotify for 6 month...

Casual Listener

As the title says.. My offline mode on my Samsung Galaxy S3 has stopped syncing and also on my laptop. If I touch/click Offline Mode it isn't syncing. I've got enough space in my laptop and my phone....

RWGino_

Casual Listener

800 Views

2 replies

0 likes

  • 800 Views
  • 2 replies
  • 0 likes

Solved!! Remove from starred?

Is there an easy way to remove songs from starred playlist while playing music in the new version?

Roadie

Is there an easy way to remove songs from starred playlist while playing music in the new version?

Fiddledeedee

Roadie

696 Views

2 replies

0 likes

  • 696 Views
  • 2 replies
  • 0 likes

0.7.9 update still a problem

Please get a new update...there are so many bad features on this one!!! Most importantly it crashes and the music stops mid song...the search bar wont work so you can't even look for new music.. And why did you do away with the Discover feature? The ...

Regular

Please get a new update...there are so many bad features on this one!!! Most importantly it crashes and the music stops mid song...the search bar wont work so you can't even look for new music.. And ...

llj

Regular

343 Views

2 replies

0 likes

  • 343 Views
  • 2 replies
  • 0 likes

Solved!! Artist top tracks disappeared 1.0.0.82

When browsing, I tend to find an artist I haven't heard before with search and look through their list of top tracks. This list has disappeared with the most recent update.Has it gone for good, or has it moved somewhere non obvious. It was my most us...

Visitor

When browsing, I tend to find an artist I haven't heard before with search and look through their list of top tracks. This list has disappeared with the most recent update. Has it gone for good, o...

kbrooksc

Community Legend

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

The first song plays two times

When I start my spotify on Android (Nexus 5) The program shows a bar in the bottom with the song that was playing the last time, with a play button. I usally click on play just to get back were I was listen before ( really nice feature btw ). But the...

Newbie

When I start my spotify on Android (Nexus 5)  The program shows a bar in the bottom with the song that was playing the last time, with a play button. I usally click on play just to get back ...

159 Views

0 replies

0 likes

  • 159 Views
  • 0 replies
  • 0 likes

KitKat SD Card issues solved

Just a heads up. If you haven't already got it an update has been pushed to the Play Store which is said to fix the issue people have been having using an SD card on kit kat devices

Community Legend

Just a heads up. If you haven't already got it an update has been pushed to the Play Store which is said to fix the issue people have been having using an SD card on kit kat devices

Bimbs

Newbie

4167 Views

4 replies

0 likes

  • 4167 Views
  • 4 replies
  • 0 likes

spotify turns down volume on other apps

This is new to the last update or 2: When another app played sound, spotify used to pause until the other app shut up. Great, as I used Spotify and my navigation app simultaneously while driving. Now it keeps playing, but both apps are at a lower vol...

Visitor

This is new to the last update or 2:   When another app played sound, spotify used to pause until the other app shut up.  Great, as I used Spotify and my navigation app simultaneously w...

Peter__

Community Legend

2851 Views

1 replies

0 likes

  • 2851 Views
  • 1 replies
  • 0 likes

Free but not working ?

So the new update claims that spotify IS available free on mobile devices ? However, on my windows phone however, it is not. Every time I start it, requires a new login. After login, claims that I need a premium account to use. Even if I dont click o...

Music Fan

So the new update claims that spotify IS available free on mobile devices ? However, on my windows phone however, it is not. Every time I start it, requires a new login. After login, claims that ...

PJFRY

Music Fan

454 Views

5 replies

0 likes

  • 454 Views
  • 5 replies
  • 0 likes

mark album as favourite or rate it

hi all, would like the option to mark an album i have saved in my music as a favourite, or rate it i have asked spotify support and this isnt supported .... yet .... i hope cheers dan

Visitor

hi all, would like the option to mark an album i have saved in my music as a favourite, or rate it i have asked spotify support and this isnt supported .... yet .... i hope 🙂 cheers dan

191 Views

0 replies

0 likes

  • 191 Views
  • 0 replies
  • 0 likes

Error message on start up

=== START OF TEMPLATE === Description Opening spotify from device, error message displays as per image. Selecting okay leave a spotify fromt page, but nothing else. The error mesage can be cancelled by presing okay twice, but the application remains ...

Casual Listener

 === START OF TEMPLATE ===   Description Opening spotify from device, error message displays as per image. Selecting okay leave a spotify fromt page, but nothing else. The error mesag...

zem2000

Casual Listener

491 Views

3 replies

0 likes

  • 491 Views
  • 3 replies
  • 0 likes

[HELP] Random Not Working

Hi, Is it me or everytime I play my lists with "Random" option on, I heard the same songs and I missed lot of them which are never played? Random seems just a pre-defined list of songs and the rest are discarded... I know in random which is going to ...

Music Fan

Hi,   Is it me or everytime I play my lists with "Random" option on, I heard the same songs and I missed lot of them which are never played? Random seems just a pre-defined list of songs a...

217 Views

0 replies

0 likes

  • 217 Views
  • 0 replies
  • 0 likes

Solved!! 0.7.9.1170, bug? Several artists in "Your music" with 0 tracks? (I have no albums or songs added)

Today the new Android-app was released to my device and I updated. For some strange reason I now on my Android device have 20 artists in my artists-list, all with 0 tracks. They are not displayed on the PC or on iPhone I have not added any songs or a...

Music Fan

Today the new Android-app was released to my device and I updated. For some strange reason I now on my Android device have 20 artists in my artists-list, all with 0 tracks. They are not displayed on ...

andedrunkard

Roadie

2846 Views

22 replies

0 likes

  • 2846 Views
  • 22 replies
  • 0 likes

blue tooth sound maxed out

I have 0.7.9.1170. A nexus 5 rooted with standard ROM. After the last update the BT volume get maxed out when I get a notification. Have anyone seen this problem?It doesn't happen when I use other media players. TIADaniel

Music Fan

I have 0.7.9.1170. A nexus 5 rooted with standard ROM. After the last update the BT volume get maxed out when I get a notification. Have anyone seen this problem? It doesn't happen when I use ...

Varazir

Music Fan

526 Views

3 replies

0 likes

  • 526 Views
  • 3 replies
  • 0 likes