Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375666 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
So after the recent update i cant play my songs anymore unless i am online, go to my profile and choose playlist. Then i see all the albums i have and can start an album. Once the album is started i can go out of my profile and the album plays normal...
So after the recent update i cant play my songs anymore unless i am online, go to my profile and choose playlist. Then i see all the albums i have and can start an album. Once the album is star...
Community Legend
469 Views
1 replies
0 likes
I have a playlist that was syncing with my computer, but my Samsung Galaxy S3 san out of space and the playlist stopped downloading. I turned the playlist to not available offline but I can't undownload all the songs that were already downloaded. It'...
I have a playlist that was syncing with my computer, but my Samsung Galaxy S3 san out of space and the playlist stopped downloading. I turned the playlist to not available offline but I can't undownl...
Community Legend
400 Views
1 replies
0 likes
Having issues with local files. I can download local files to my Android and the songs play. However, a few hours later, all of the local files are greyed out on Android. Songs won't play when greyed out. Have to re-download local files just about ev...
Having issues with local files. I can download local files to my Android and the songs play. However, a few hours later, all of the local files are greyed out on Android. Songs won'...
Newbie
714 Views
2 replies
0 likes
I've installed the new Spotify app on my 7" Android tablet for use in my car but I can't use it because I can't find the standard controls (play, pause, skip forward, skip back). When I click on a song in a playlist it begins playing, and I can cause...
I've installed the new Spotify app on my 7" Android tablet for use in my car but I can't use it because I can't find the standard controls (play, pause, skip forward, skip back). When I click o...
Casual Listener
3508 Views
4 replies
0 likes
Where do the "now playing" appear in the new android version? Its kinda appropriate to be able to skip to next or previous not to mention pause (!) the track. Xx
Where do the "now playing" appear in the new android version? Its kinda appropriate to be able to skip to next or previous not to mention pause (!) the track. Xx
Newbie
695 Views
5 replies
0 likes
Since a few days I have the following problem. My Computer is connectet to the Router via LAN Cable. My Android Phone is connectet to the same Router via WLAN. Since the last Android App Update to the "New Style Version" I have the following Problem:...
Since a few days I have the following problem. My Computer is connectet to the Router via LAN Cable. My Android Phone is connectet to the same Router via WLAN. Since the last An...
Music Fan
998 Views
1 replies
1 likes
Ive just got a new phone and installed my Premiun account on it. Everything works fine, but Im missing a few settings, that I cant remember how I made on the old phone.Heres what I wish for:1. Downloaded playlists appear on top, so I dont have to go ...
Ive just got a new phone and installed my Premiun account on it. Everything works fine, but Im missing a few settings, that I cant remember how I made on the old phone. Heres what I wish for: 1...
Community Legend
552 Views
1 replies
0 likes
Hi, I'm using Spotify on my new SGS5, and the playmists keeps reloading until Spotify freezes. The app works well besides when I'm in the playlist menu. Also if I'm listening to a song, and goes to the playmist menu, the song will stop, because of th...
Hi, I'm using Spotify on my new SGS5, and the playmists keeps reloading until Spotify freezes. The app works well besides when I'm in the playlist menu. Also if I'm listening to a song, and goes to t...
Not applicable
1231 Views
1 replies
1 likes
I have downloaded Spotify on my nokia lumia windows mobile and am wanting to transfer from mobile to my laptop. Can I do this and how?
I have downloaded Spotify on my nokia lumia windows mobile and am wanting to transfer from mobile to my laptop. Can I do this and how?
Community Legend
543 Views
1 replies
0 likes
when I first pull up a playlist, and tap it it won't play until I then hit shuffle. of course then it plays another song found that album a playlist vs the one I tapped. wow that song is playing I cannot replace it and listen to another song unless I...
when I first pull up a playlist, and tap it it won't play until I then hit shuffle. of course then it plays another song found that album a playlist vs the one I tapped. wow that song is playing I c...
Community Legend
1309 Views
4 replies
3 likes
Hi there, I tried searching for this problem but the only threads i could see are from over a year ago and couldn't see any solution... I'm using a Samsung Galaxy S4 and i'm a Spotify Premium user. Whenever I open the app on my phone, it tells me i'm...
Hi there, I tried searching for this problem but the only threads i could see are from over a year ago and couldn't see any solution... I'm using a Samsung Galaxy S4 and i'm a Spotify Prem...
275 Views
0 replies
0 likes
Whenever I try to access spotify on my phone the screen turns white for about 30 seconds, then a message pops up: "activity spotify (in application spotify) is not responding." I uninstalled and reinstalled to no avail. Any thoughts?
Whenever I try to access spotify on my phone the screen turns white for about 30 seconds, then a message pops up: "activity spotify (in application spotify) is not responding." I uninstalled and rein...
Newbie
1186 Views
4 replies
0 likes
hi.ive just upgraded to premium and my ipod tells me im offline.what can I do?
hi.ive just upgraded to premium and my ipod tells me im offline.what can I do?
Regular
344 Views
1 replies
0 likes
Whenever i want to check out an album before comitting to putting it my music collection..i like to put it to my "check this out" list...however the only option right now is to save the album as a playlist in itself..please make the option to make it...
Whenever i want to check out an album before comitting to putting it my music collection..i like to put it to my "check this out" list...however the only option right now is to save the album as a pl...
330 Views
0 replies
0 likes
Local files do not show under Songs, Albums or Artists sections on the app - only under the playlist they were synced by. This seems to be related to https://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Your-music-Local-files-not-in-Songs-Albu...
Local files do not show under Songs, Albums or Artists sections on the app - only under the playlist they were synced by. This seems to be related to https://community.spotify.com/t5/Help-D...
Community Legend
1770 Views
1 replies
7 likes
When I use headphones and start spotfy, after a little while, google now pops in and songs start to play randomly and for a few seconds. I tried disabling google services and this still happens. I even uninstalled and reinstalled the app. It's quite ...
When I use headphones and start spotfy, after a little while, google now pops in and songs start to play randomly and for a few seconds. I tried disabling google services and this still happens. I ev...
Community Legend
836 Views
1 replies
0 likes
I downloaded spotify on my android device, and accidentally started a 7 day free trial. It says that after 7 days, my phone company will bill me monthly. I called them but they didnt know anything about it. If i delete the app, will that cancel the f...
I downloaded spotify on my android device, and accidentally started a 7 day free trial. It says that after 7 days, my phone company will bill me monthly. I called them but they didnt know anything ab...
Community Legend
976 Views
1 replies
0 likes
Since the update I have been getting serious issues with sound levels being far to low.I have turnt of sound eq. This gives a slight boost but still only about what other music apps are like on 6 to 8. Turning on eq then pushing all bars to +15 db is...
Since the update I have been getting serious issues with sound levels being far to low. I have turnt of sound eq. This gives a slight boost but still only about what other music apps are like on 6 ...
Casual Listener
729 Views
4 replies
0 likes
When I select a filter to show only offline content in my music it shows the album as being available but when I go into it, there is no music. However, when I turn off the filter and find the album again, all of the music is there. These are local f...
When I select a filter to show only offline content in my music it shows the album as being available but when I go into it, there is no music. However, when I turn off the filter and find the album ...
Community Legend
632 Views
1 replies
0 likes
Not everyone has PCs, this should be addressed! You can do in on pc, but not android. This sometimes means adding thousands of songs one by one instead of 15-20 at a time. Are there any plans to add this functionality back?
Not everyone has PCs, this should be addressed! You can do in on pc, but not android. This sometimes means adding thousands of songs one by one instead of 15-20 at a time. Are there any plans to add ...
Community Legend
534 Views
1 replies
0 likes
