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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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[HELP] Random Not Working

Hi, Is it me or everytime I play my lists with "Random" option on, I heard the same songs and I missed lot of them which are never played? Random seems just a pre-defined list of songs and the rest are discarded... I know in random which is going to ...

Music Fan

Hi,   Is it me or everytime I play my lists with "Random" option on, I heard the same songs and I missed lot of them which are never played? Random seems just a pre-defined list of songs a...

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Solved!! 0.7.9.1170, bug? Several artists in "Your music" with 0 tracks? (I have no albums or songs added)

Today the new Android-app was released to my device and I updated. For some strange reason I now on my Android device have 20 artists in my artists-list, all with 0 tracks. They are not displayed on the PC or on iPhone I have not added any songs or a...

Music Fan

Today the new Android-app was released to my device and I updated. For some strange reason I now on my Android device have 20 artists in my artists-list, all with 0 tracks. They are not displayed on ...

andedrunkard

Roadie

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22 replies

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blue tooth sound maxed out

I have 0.7.9.1170. A nexus 5 rooted with standard ROM. After the last update the BT volume get maxed out when I get a notification. Have anyone seen this problem?It doesn't happen when I use other media players. TIADaniel

Music Fan

I have 0.7.9.1170. A nexus 5 rooted with standard ROM. After the last update the BT volume get maxed out when I get a notification. Have anyone seen this problem? It doesn't happen when I use ...

Varazir

Music Fan

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One small annoyance with the new update for Android

I noticed this while browsing the album, the status bar is transparent. But when I'm on the Now Playing screen, the status bar goes back to the dark gradient bar. Why not keep it transparent? Please refer to my screenshots. Thanks.

Newbie

I noticed this while browsing the album, the status bar is transparent. But when I'm on the Now Playing screen, the status bar goes back to the dark gradient bar. Why not keep it transparent? Please ...

Peter__

Community Legend

287 Views

1 replies

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can't see my top lists for songs on mobile (android)

since the new android update i wasn't able to view my top played songs from my profile. I can only see top artists on my profile. i would like to have this feature back since i used it very much. Please respond. kind regards: long time mobile user

Casual Listener

since the new android update i wasn't able to view my top played songs from my profile. I can only see top artists on my profile. i would like to have this feature back since i used it very much. &...

Peter__

Community Legend

401 Views

1 replies

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Updating my Galaxy S3

Hi Spotify, I have a premium account and every time I update Spotify on mt Galaxy S3, I loose all my downloaded music!! I then have to re sync my device and download it all again!! Why is this happening??? Regards Mark

Casual Listener

Hi Spotify,   I have a premium account and every time I update Spotify on mt Galaxy S3, I loose all my downloaded music!! I then have to re sync my device and download it all again!! &nbsp...

Daniel

Community Legend

430 Views

3 replies

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Solved!! Your Songs, Your Albums, and/or Your Artists Offline

Before the "Paint it Black" update, I had a problem with needing to individually add every playlist I had created. I was hoping that Your Music would be the solution to my problem. However, because my device doesn't have the space to sync with all pl...

Music Fan

Before the "Paint it Black" update, I had a problem with needing to individually add every playlist I had created. I was hoping that Your Music would be the solution to my problem.   However...

KylePerkuhn

Music Fan

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offline playlists with songs I don't want

Is there a way to download a playlist (offline) and delete those 1 or 3 songs I dont like? I could get about a GB of free memory on my android without those songs.

Regular

Is there a way to download a playlist (offline) and delete those 1 or 3 songs I dont like? I could get about a GB of free memory on my android without those songs.

josemebius

Regular

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2 replies

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Audio effects gone?

Was the Audio effects section of the settings removed after the 0.7.9 update? Can't seem to find it. Thanks

Casual Listener

Was the Audio effects section of the settings removed after the 0.7.9 update? Can't seem to find it. Thanks

prodigy10690

Casual Listener

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2 replies

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Solved!! Tha Carter V and "X"

Tha Carter V by lil wayne was supposed to be released today May 5th. Ive searched multiple times and cant find the album. The album "X" By chris brown is also supposed to release today and also is not on spotify. What is going on?

Casual Listener

Tha Carter V by lil wayne was supposed to be released today May 5th. Ive searched multiple times and cant find the album. The album "X" By chris brown is also supposed to release today and also is no...

Peter__

Community Legend

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I dont have new version of spotify (1.0.0.82) on my phone :(

I dont have new version of spotify on htc desire with android 2.2 i didnt even have new version before this i just have on google play old spotify version and i really want this new look i like it (i`ve tried apks too)

Casual Listener

I dont have new version  of spotify on htc desire with android 2.2  i didnt even have new version before this i just have on google play old spotify version and i really want this new ...

Peter__

Community Legend

450 Views

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Shuffle Play Should Not Skip Current Song

It should skip to the next random song AFTER the current song is finished. This is basic stuff. I can only imagine the wonky Spotify interface ideas which originated in the country who brought the world Driving on the Wrong Side if the Road.

Regular

It should skip to the next random song AFTER the current song is finished. This is basic stuff. I can only imagine the wonky Spotify interface ideas which originated in the country who brough...

Peter__

Community Legend

292 Views

1 replies

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Bluetooth problem on HTC One

I love Spotify. I'm a premium member and Spotify has completely changed how I listened to music and made purchases. New problem with the app though. If you're streaming through a Bluetooth device, Spotify will not show you what is playing currently a...

Casual Listener

I love Spotify. I'm a premium member and Spotify has completely changed how I listened to music and made purchases. New problem with the app though. If you're streaming through a Bluetooth device, Sp...

284 Views

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shuffle button

Hello wanted to ask if it is possible to make shuffle button biger in New spotify ( 1.0.0.82) because in the landscape its very difficult to push. It's on htc one, so may screen isn't small or bad resolution. Maybe it be great if it was at the bottom...

Newbie

Hello wanted to ask if it is possible to make shuffle button biger in New spotify ( 1.0.0.82) because in the landscape its very difficult to push. It's on htc one, so may screen isn't small or bad re...

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Crashes on start after latest updated

I'm on a Nexus 5 with Android 4.4.2. After updating Spotify to 1.0.0.82, the app crashes immediately on start every time. I've tried reinstalling as well.

Newbie

I'm on a Nexus 5 with Android 4.4.2. After updating Spotify to 1.0.0.82, the app crashes immediately on start every time. I've tried reinstalling as well.

MaxPot

Newbie

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Premium fail

Spotify, I upgraded to your premium account on my computer but the premium is not being recognized by my Galaxy S4 (at&t). It's pretty frustrating that nearly none of my playlists are now showing up on my phone. Please help me resolve this issue. Tha...

Newbie

Spotify,   I upgraded to your premium account on my computer but the premium is not being recognized by my Galaxy S4 (at&t). It's pretty frustrating that nearly none of my playlists are ...

Greg

Roadie

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Bluetooth playback ALMOST perfect

Hi.. Im using spotify on my Samsung Galaxy S4 to play music in my car. Track Info works, prev track/next track/play/pause works, but ELAPSED TIME and TRACKSEEK (fastforward or fastrewind) does not. Same goes for different kinds of headsets I've tried...

Casual Listener

Hi..   Im using spotify on my Samsung Galaxy S4 to play music in my car. Track Info works, prev track/next track/play/pause works, but ELAPSED TIME and TRACKSEEK (fastforward or fastrewind) ...

JørgenE

Casual Listener

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spotify doesnt download fo my sd card but deezer does why?

Recently bought handset with low phone memory but large expandable memory. Spotify will not use the expandable memory card. Moved to Deezer and it has the option to save where I choose. Why doesnt Spotify? Another reason I just stopped subscribing an...

Visitor

Recently bought handset with low phone memory but large expandable memory. Spotify will not use the expandable memory card. Moved to Deezer and it has the option to save where I choose. Why doesnt Sp...

user-removed

Not applicable

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Solved!! Confirm you're sill a Premium User

Hey, since this morning I have the problem, that when I want to go into offline modus I get the message "Go online and confirm you're still a premium user". I can't confirm this anywhere and on my laptop everythings fine. Does anyone have the same pr...

Casual Listener

Hey,   since this morning I have the problem, that when I want to go into offline modus I get the message "Go online and confirm you're still a premium user". I can't confirm this anywhere a...

Strieface

Music Fan

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