Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5762 Views

0 replies

7 likes

  • 5762 Views
  • 0 replies
  • 7 likes

Spotify Jan 2014 Android Tablet App for Kindle Fire HD

Hi, Does anyone know where can I download the Spotify Jan 2014 Android Tablet App for Kindle Fire HD?(NOT the phone version of the app, which only works in the shuffle playing mode). Unfortunately, Google Play cannot be installed in unrooted Kindle F...

Casual Listener

Hi, Does anyone know where can I download the Spotify Jan 2014 Android Tablet App for Kindle Fire HD?(NOT the phone version of the app, which only works in the shuffle playing mode). Unfortu...

Peter__

Community Legend

726 Views

3 replies

0 likes

  • 726 Views
  • 3 replies
  • 0 likes

Problem with installing Spotify on my Mobile Phone (android)

Description I downloaded spotyfi again, because It stoped verry often during playing the tracks. After redownloading it said that there is not enought space on my phone. What are the steps you took to get to the error/issue? (We need to know what you...

Newbie

Description I downloaded spotyfi again, because It stoped verry often during playing the tracks. After redownloading it said that there is not enought space on my phone.   What are the...

Joe

Community Legend

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

Audio Effects do not work on the Sony Xperia Z1 compact

The audio effects option doesn't work with this device when playing both online and offline files. Its running Jellybean 4.3. I suspect there is a conflict going on somewhere. I've exhausted all suggestions from other forums. Any chance that Spotify ...

Newbie

The audio effects option doesn't work with this device when playing both online and offline files. Its running Jellybean 4.3.   I suspect there is a conflict going on somewhere. I've exhau...

376 Views

0 replies

0 likes

  • 376 Views
  • 0 replies
  • 0 likes

Samsung Note 3 - Screen severely lags with Spotify data

I had this issue where my Note 3 screen was lagging severely - sometimes took 5 - 10 seconds for screen to show up, sometimes never shows up. I tried several things like disabling S Voice, brightness control etc but nothing worked. Clearing Spotify d...

Newbie

I had this issue where my Note 3 screen was lagging severely - sometimes took 5 - 10 seconds for screen to show up, sometimes never shows up. I tried several things like disabling S Voice, brightness...

253 Views

0 replies

0 likes

  • 253 Views
  • 0 replies
  • 0 likes

Data Overage Due to Spotify "Bug"

Thought I might give you guys some feedback on something that happened to me. Recently, my SD card filled up on my LG Lucid and I apparently had a playlist that was continuously trying to download offline and failing due to the full SD card. I kept g...

Casual Listener

Thought I might give you guys some feedback on something that happened to me. Recently, my SD card filled up on my LG Lucid and I apparently had a playlist that was continuously trying to download of...

edro

Casual Listener

466 Views

2 replies

0 likes

  • 466 Views
  • 2 replies
  • 0 likes

Solved!! *feature request* Star/unStar within the app

So in the few months I've been a Spotify Premium user the star/unstar functionality has been buried and then removed from the android app. Why? and, Can we have it back?

Regular

So in the few months I've been a Spotify Premium user the star/unstar functionality has been buried and then removed from the android app. Why? and, Can we have it back?

Pakillo73

Casual Listener

1991 Views

9 replies

0 likes

  • 1991 Views
  • 9 replies
  • 0 likes

Sony Z1 Sound settings do not apply when spotify is running

Sony Z1 Android 4.3 version 14.2.A.1.136 Spotify 0.7.5.698 Premium Problem. When spotify is running then all extra audio settings (clearaudio+, EQ etc..) dont work. you can chose the setting but they wont apply. They do work with al other music progr...

Casual Listener

Sony Z1 Android 4.3 version 14.2.A.1.136 Spotify 0.7.5.698 Premium   Problem. When spotify is running then all extra audio settings (clearaudio+, EQ etc..) dont work. you can chose the set...

ClearSound

Casual Listener

1980 Views

6 replies

0 likes

  • 1980 Views
  • 6 replies
  • 0 likes

Solved!! Help connecting my Sony Xperia Z1 to my Pioneer XW-SMA1

I've done everything I could. But I still can't find a "select output speaker" button in Spotify. Both devises connected to the same network, offline modus is OFF, updated the firmware of the speaker, newest version of Spotify app. But stil nowhere a...

Casual Listener

I've done everything I could. But I still can't find a "select output speaker" button in Spotify. Both devises connected to the same network, offline modus is OFF, updated the firmware of the spe...

Peter__

Community Legend

2854 Views

8 replies

0 likes

  • 2854 Views
  • 8 replies
  • 0 likes

can't get spotify unlimited on android

I've been using spotify for over a year now via my laptop, and have been paying for spotify unlimited for quite some time too. When I use spotify via my laptop everything is fine. However, I recently got a new Android phone and wish to use my spotify...

Newbie

I've been using spotify for over a year now via my laptop, and have been paying for spotify unlimited for quite some time too. When I use spotify via my laptop everything is fine. However, I recently...

Joe

Community Legend

1656 Views

4 replies

0 likes

  • 1656 Views
  • 4 replies
  • 0 likes

samsung s3/spotify connect madness

I can't explain how stumped I am. I have tried to connect my samsung s3 to my airport express so I can play music through my speakers, but to no avail. what is the secret password to this stupid puzzle? please help before I smash the crap out of some...

Newbie

I can't explain how stumped I am. I have tried to connect my samsung s3 to my airport express so I can play music through my speakers, but to no avail. what is the secret password to this stupid puzz...

Joe

Community Legend

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Download button is gone?

Hello everyone, ive got spotify premium. The first day i downloaded a tracklist, wich worked good. But now the download button is gone, even if i press and hold location of the album it wont download or say anything about downloading. Also, my downlo...

Regular

Hello everyone,   ive got spotify premium. The first day i downloaded a tracklist, wich worked good. But now the download button is gone, even if i press and hold location of the album it wo...

Adam

Roadie

2557 Views

8 replies

0 likes

  • 2557 Views
  • 8 replies
  • 0 likes

Roll-out connect functionality?

As I understood the roll-out of the connect functionality will be gradually. Can anybody tell me how far this is and when it should be rolled-out to everybody? I still don't have the connect functionality, and I'm dying to get it! I have the latest v...

Music Fan

As I understood the roll-out of the connect functionality will be gradually. Can anybody tell me how far this is and when it should be rolled-out to everybody? I still don't have the connect fu...

Daniel

Community Legend

1156 Views

5 replies

0 likes

Connect roll-out available
  • 1156 Views
  • 5 replies
  • 0 likes

Solved!! Moving tracks from phone to PC

Hay all! I'm trying to move all my downloaded tracks from my SG s3 to my PC WITHOUT having to download all the playlists again. Is this possible, or can you only synch one way, i.e.. from Pc to Phone\Tablet? Any help is much appreciated!

Casual Listener

Hay all!   I'm trying to move all my downloaded tracks from my SG s3 to my PC WITHOUT having to download all the playlists again. Is this possible, or can you only synch one way, i.e.. from ...

TathierJack

Casual Listener

511 Views

2 replies

0 likes

  • 511 Views
  • 2 replies
  • 0 likes

No Spotify premium.

Since an update in the past week, I have not been Allowed my premium service and am extremely saddened. Please help me turn my frown upside down. HTC one (in stereo)

Newbie

Since an update in the past week, I have not been Allowed my premium service and am extremely saddened. Please help me turn my frown upside down. HTC one (in stereo)

Taylor

Community Legend

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Solved!! spotify app stops playing sound after song change or other phone sounds pauses music

android app version 0.7.5.698 android version 4.0.4 samsung model sch-s738c after starting to play spotify if i skip to the next song my phone gives a little vibrate and stops the music but the app says it still playing then i cant get any music to p...

Newbie

android app version 0.7.5.698 android version 4.0.4 samsung model sch-s738c   after starting to play spotify if i skip to the next song my phone gives a little vibrate and stops the musi...

Daniel

Community Legend

5176 Views

12 replies

0 likes

  • 5176 Views
  • 12 replies
  • 0 likes

Toshiba At100 Tablet

I have a Pioneer SCLX 76 av amp, how do I play Spotify Premium from my Toshiba AT100 tablet through to my AV amp.My Toshiba tablet detects my AV amp when I play music from the device media player, but will not play Spotify.

Visitor

I have a Pioneer SCLX 76 av amp, how do I play Spotify Premium from my Toshiba AT100 tablet through to my AV amp.My Toshiba tablet detects my AV amp when I play music from the device media playe...

Joe

Community Legend

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

Spotify Premium WILL NOT activate on Android LG G2 (Verizon)

Spotify Premium WILL NOT activate. I signed out /back in multiple times after starting my free 30 day trial and when I sign in it continues to only offer shuffle play and option to upgrade.

Visitor

Spotify Premium WILL NOT activate. I signed out /back in multiple times after starting my free 30 day trial and when I sign in it continues to only offer shuffle play and option to upgrade.

Taylor

Community Legend

605 Views

1 replies

0 likes

  • 605 Views
  • 1 replies
  • 0 likes

No SD Card Found error

HI Anyone have a solution for no SD card found on android phone??? I tried clear caches and installed and installed but still have the same error and spotify just won't work. It always show mea blank screen. Send email to spotify no reply so pissed o...

Casual Listener

HI Anyone have a solution for no SD card found on android phone??? I tried clear caches and installed and installed but still have the same error and spotify just won't work. It always show mea blank...

Liam

Community Legend

476 Views

2 replies

1 likes

  • 476 Views
  • 2 replies
  • 1 likes

spotify app crashes on acer tablet

I have an acer tablet and after launching app and signing in, it opens for a few seconds then shuts down.Any ideas? Thanks

Regular

I have an acer tablet and after launching app and signing in, it opens for a few seconds then shuts down. Any ideas? Thanks

webcoreinc

Regular

819 Views

2 replies

0 likes

  • 819 Views
  • 2 replies
  • 0 likes

Spotify For Android Tablets

I understand that there is a free version of spotify for tablets that allows playing un-shuffled, whereas the phone version can only play shuffled. I have tried several time to install on my Natpc table but I alway end up with the shuffle version. An...

Casual Listener

I understand that there is a free version of spotify for tablets that allows playing un-shuffled, whereas the phone version can only play shuffled. I have tried several time to install on my Natpc ...

d11235

Casual Listener

1299 Views

5 replies

0 likes

  • 1299 Views
  • 5 replies
  • 0 likes