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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5436 Views

0 replies

6 likes

  • 5436 Views
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  • 6 likes

Haptic Feedback still an issue!!

I have read the forums here and other places up and down for a solution to make haptic feedback not vibrate my S3 while Spotify is playing... nothing works!! Please fix this! I pay for premium but find myself using Pandora at night because my phone v...

Casual Listener

I have read the forums here and other places up and down for a solution to make haptic feedback not vibrate my S3 while Spotify is playing... nothing works!! Please fix this! I pay for premium but fi...

bfactor

Newbie

1862 Views

4 replies

0 likes

  • 1862 Views
  • 4 replies
  • 0 likes

No way to purchase album or song from station

I'm listening to this great album or song by an artist on my Android and go to tap something to purchase it or save it to my wishlist and there's no button or option to do that. The menu button does nothing. In Pandora I have this option and I'm sure...

Visitor

I'm listening to this great album or song by an artist on my Android and go to tap something to purchase it or save it to my wishlist and there's no button or option to do that. The menu button does ...

user-removed

Not applicable

451 Views

3 replies

0 likes

  • 451 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How to store offline music on the external SD card on andriod

first off thank you for the help if you responded very much appreciated. First off, I have a samsung Galaxy S4 and no its not rooted and I really don't want to root it either but I want to move the app spotify to my SD card but it wont let me and its...

Newbie

first off thank you for the help if you responded very much appreciated.    First off, I have a samsung Galaxy S4 and no its not rooted and I really don't want to root it either but I w...

Alex

Spotify Legend

659870 Views

82 replies

12 likes

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  • 82 replies
  • 12 likes

Solved!! Downloading music to external SD card, another one...

I've done the re-installing, I've done the clean re-installing, I've done the re-installing with the SD card out then putting it back in and moving files around, and nothing seems to work. I've got a Huawei y300 with Android 4.1.1, the very newest ve...

Casual Listener

I've done the re-installing, I've done the clean re-installing, I've done the re-installing with the SD card out then putting it back in and moving files around, and nothing seems to work.   ...

bindesh

Regular

144024 Views

75 replies

5 likes

  • 144024 Views
  • 75 replies
  • 5 likes

Playlists screen shows album art on iPad but not on Android

I miss having album cover pictures on the playlist screen on Android. The pictures are there on the iPad version of Spotify. On Android I just see a quaver icon for every playlist. It is much easier to recognise an album by its cover than its name. M...

Roadie

I miss having album cover pictures on the playlist screen on Android. The pictures are there on the iPad version of Spotify. On Android I just see a quaver icon for every playlist. It is much easier ...

Peter__

Community Legend

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Solved!! tune wiki doesn't work automatically

Hi.:) I used to use HTC desire x and while listening music on spotify, tune wiki was finding lyrics automatically and telling me with notification. Now on galaxy note 3, it doesn't find anything automatically. Can anyone help me about that?

Regular

Hi.:) I used to use HTC desire x and while listening music on spotify, tune wiki was finding lyrics automatically and telling me with notification. Now on galaxy note 3, it doesn't find anything auto...

withinthefire

Regular

3971 Views

3 replies

0 likes

tune wiki
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No online modus on galaxy tab

Hello world, I have a samsung galaxy tab GT-P1000 and normal spotify account, but I'm not able to listen to any songs as they are all greyed out, although my tablet has wireless connection. It only seems to work with a premium account. Is that a fact...

Casual Listener

Hello world,   I have a samsung galaxy tab GT-P1000 and normal spotify account, but I'm not able to listen to any songs as they are all greyed out, although my tablet has wireless connection...

Joe

Community Legend

372 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

[Android 4.4]External SD card errors

If you are using android 4.4 you will find that spotify can't access an external SD card and you will get the error message "We found no place to store our data, please check that you have a working SD card and free space". This is due to restriction...

Community Legend

If you are using android 4.4 you will find that spotify can't access an external SD card and you will get the error message "We found no place to store our data, please check that you have a working ...

Liam

Community Legend

4437 Views

9 replies

1 likes

  • 4437 Views
  • 9 replies
  • 1 likes

Spotify deletes downloaded playlists

Why did Spotify delete all of my saved tracks? My tracks are stored in my SD card which I didn't remove as of late and after a quick check, the files are nowhere to be found as I gained nearly 8-12GB of storage on my SD card. I'm on a stock Android 4...

Gig Goer

Why did Spotify delete all of my saved tracks? My tracks are stored in my SD card which I didn't remove as of late and after a quick check, the files are nowhere to be found as I gained nearly 8-12GB...

PegHorse

Music Fan

849 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

offline errors android, premium

premium user, offline playlists are constantly downloading and once "downloaded" they stop playing when there is no internet connection. this is unacceptable for two reasons: 1) chewing up my data simply unacceptable (i know i can turn off downloadim...

Music Fan

premium user, offline playlists are constantly downloading and once "downloaded" they stop playing when there is no internet connection. this is unacceptable for two reasons: 1) chewing up my data si...

Joe

Community Legend

703 Views

3 replies

0 likes

Android
offline mode
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Solved!! Syncing music to tablet - what's the benefit?

I'm struggling to see the benefits of syncing music to my tablet - I've downloaded Spotify on my tablet, and I can see all my paylists, and they play (on the whole, not every song, but a good 80%). So when I'm on Spotify on my desktop, it's encouragi...

Regular

I'm struggling to see the benefits of syncing music to my tablet - I've downloaded Spotify on my tablet, and I can see all my paylists, and they play (on the whole, not every song, but a good 80%). S...

trenthetfield

Regular

1156 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Sync with local PC Files doesnt work correct

Hey, i am looking to download music with my smartphone which is located on my local PC but only a small amout of songs gets synced.. 0-3 tracks out of aroud 15 of each from 8 full albums (most are bought as mp3 from Amazon). the sync worked fine some...

Casual Listener

Hey,   i am looking to download music with my smartphone which is located on my local PC but only a small amout of songs gets synced..  0-3 tracks out of aroud 15 of each from 8 full al...

Thomas882

Casual Listener

536 Views

4 replies

0 likes

  • 536 Views
  • 4 replies
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cant select songs

I tried logging out and back in but it still won't let me pick the song.

Newbie

I tried logging out and back in but it still won't let me pick the song.

Joe

Community Legend

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Can't recognise sdxc 64gb class10 fat32 64kb cluster

Even with 3gb free on the internal and 36gb free on the external it still says there aren't any sdcards to find... Nvidia shield

Roadie

Even with 3gb free on the internal and 36gb free on the external it still says there aren't any sdcards to find... Nvidia shield

Joe

Community Legend

854 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Music pauses constantly on Motorola Xoom after 2/14 upgrade

Hi - after updating Spotify on my Motorola Xoom tablet today music will only play for a few seconds and then it pauses itself. When I hit play it will play for a few seconds and then pause again. The update seems fine on my Galaxy Nexus phone. I trie...

Newbie

Hi - after updating Spotify on my Motorola Xoom tablet today music will only play for a few seconds and then it pauses itself. When I hit play it will play for a few seconds and then pause again. &nb...

Zilver

Regular

515 Views

1 replies

0 likes

  • 515 Views
  • 1 replies
  • 0 likes

Can't login to spotify app

Hi guys I have problem with spotify app. I can't login in via Facebook. Please can You solve this problem? Thanks

Casual Listener

Hi guys I have problem with spotify app. I can't login in via Facebook. Please can You solve this problem? Thanks 

Joe

Community Legend

616 Views

3 replies

0 likes

  • 616 Views
  • 3 replies
  • 0 likes

no sd card storage

Description Spotify says there is no SD card storage space yet there is lots. There is also storage space on my phone. What are the steps you took to get to the error/issue? (We need to know what you are doing so we can do the exact same to try and g...

Regular

Description Spotify says there is no SD card storage space yet there is lots. There is also storage space on my phone. What are the steps you took to get to the error/issue? (We need to know ...

Joe

Community Legend

1277 Views

7 replies

0 likes

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  • 7 replies
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Random cutting in and out offline and online modes

I have tried reinstalling the app from scratch many times Sometimes it doesn't do it for a bit but always keeps doing it I have a galaxy s4 anybody else experiencing this issue?

Regular

I have tried reinstalling the app from scratch many times Sometimes it doesn't do it for a bit but always keeps doing it I have a galaxy s4 anybody else experiencing this issue?

jnelsen17

Newbie

1854 Views

8 replies

0 likes

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saving playlist to sd card instead of galaxys4

HELP!! I have a brand new 16GB SD card in my galazy S4 and spotify doesnt let me move to that card...its saving all my playlist to my phone which is now out of memory. How can I move all my playlists over??

Newbie

HELP!! I have a brand new 16GB SD card in my galazy S4 and spotify doesnt let me move to that card...its saving all my playlist to my phone which is now out of memory. How can I move all my playlists...

patallen9

Newbie

5593 Views

6 replies

0 likes

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Bluetooth track information

Hello there! I was told by a customer support member through Google Play that I should launch a new topic here about my problem. I have a brand new 2014 Audi A3 that has Bluetooth. Spotify is able to stream music through Bluetooth without any issues,...

Visitor

Hello there!   I was told by a customer support member through Google Play that I should launch a new topic here about my problem. I have a brand new 2014 Audi A3 that has Bluetooth. Spoti...

bearwiz

Newbie

1693 Views

5 replies

0 likes

  • 1693 Views
  • 5 replies
  • 0 likes