Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
202812 Views
135 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
547701 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
455543 Views
571 replies
38 likes
Hello, Spotify.This post was overdue for me to make. In light of recent events I've come to try the new app (been using an old one, from late 2012) and still, the ability to sync and download my music on my computer (mp3s and m4as) is not there yet. ...
Hello, Spotify. This post was overdue for me to make. In light of recent events I've come to try the new app (been using an old one, from late 2012) and still, the ability to sync and download my ...
Gig Goer
1085 Views
4 replies
0 likes
I also have an "old" device and just signed on Deezer. I give Spotify a couple of days more to give me a solution.
I also have an "old" device and just signed on Deezer. I give Spotify a couple of days more to give me a solution.
Roadie
3616 Views
7 replies
2 likes
Hello there !I'm encountering a really strange bug on my Nexus 4 (running Spotify 1.10.113 and stock Android 4.4.2): for an unknown reason, the Spotify app suddenly acts like I've never saved any albums and titles, like showed on the following screen...
Hello there ! I'm encountering a really strange bug on my Nexus 4 (running Spotify 1.10.113 and stock Android 4.4.2): for an unknown reason, the Spotify app suddenly acts like I've never saved any...
Gig Goer
1993 Views
5 replies
0 likes
The new mobile app was simply the worst update ever! Spotify just decided you are forced to download it right away, by stating that the previous app version is no longer supported and would not open. Then, without warning you what will happen, the ne...
The new mobile app was simply the worst update ever! Spotify just decided you are forced to download it right away, by stating that the previous app version is no longer supported and would not ope...
Newbie
1023 Views
4 replies
1 likes
Hi I'm currently a new user to Spotify and I just got the 7 day free trial.If I download music (using the offline player mode), will I get charged? If so, will I be notified? I am worried about getting charged, although I have not downloaded anything...
Hi I'm currently a new user to Spotify and I just got the 7 day free trial.If I download music (using the offline player mode), will I get charged? If so, will I be notified? I am worried ...
Community Legend
721 Views
1 replies
0 likes
I'd like to have my screen remain on when my Note 3 is plugged in - so I can view the song name / artist. Can Spotify add a settign that allows me to do this - perhaps similar to Pandora, Slacker, etc.?
I'd like to have my screen remain on when my Note 3 is plugged in - so I can view the song name / artist. Can Spotify add a settign that allows me to do this - perhaps similar to Pandora, Slacker, et...
Community Legend
323 Views
1 replies
0 likes
I have been using spotify on my Android device for years and therfore have been a Premium Member for years too and I have been a very strong advocate of Spotify too. Today I did an update which told me that "Spotify" was no longer in use and I had to...
I have been using spotify on my Android device for years and therfore have been a Premium Member for years too and I have been a very strong advocate of Spotify too. Today I did an update ...
Casual Listener
583 Views
3 replies
0 likes
I've just been forced to download the new version. But it won't open. All I get is a blank screen and an error message pop up saying 'unfortunately this app crashed' I use a HTC one m8. Is someone working on a fix because right now I cannot listen to...
I've just been forced to download the new version. But it won't open. All I get is a blank screen and an error message pop up saying 'unfortunately this app crashed' I use a HTC one m8. Is someone ...
Music Fan
5203 Views
15 replies
0 likes
Hi, Everytime when I turn off the offline mode on one of my phones (Samsung Galaxy S3 and S3 mini), all the playlists which I had downloaded, aren't 'available offline' anymore. So I have to download them all again. This problem occurs since the last...
Hi, Everytime when I turn off the offline mode on one of my phones (Samsung Galaxy S3 and S3 mini), all the playlists which I had downloaded, aren't 'available offline' anymore. So I have to downlo...
Casual Listener
590 Views
2 replies
0 likes
Way to go Spotify. I AM A PAYING CUSTOMER. I have never experienced such apathy from a Customer Support Team. Great business strategy. Annoy and drive away paying customers. Still waiting for my reply. Sent two emails..............C'mon. I want a pro...
Way to go Spotify. I AM A PAYING CUSTOMER. I have never experienced such apathy from a Customer Support Team. Great business strategy. Annoy and drive away paying customers. Still waiting for m...
Not applicable
799 Views
4 replies
0 likes
Samsung Galaxy SIII 4.1.2Spotify 0.5.12.52 Had over 20gb of music synced offline. Frequently turn my phone off when storing it in a locker etc. and never had a problem. Today, I turn my phone back on and access Spotify to be presented with the 'log i...
Samsung Galaxy SIII 4.1.2 Spotify 0.5.12.52 Had over 20gb of music synced offline. Frequently turn my phone off when storing it in a locker etc. and never had a problem. Today, I t...
Community Legend
1763 Views
4 replies
1 likes
Hello, There is a bug I have since several weeks. I have albums on "Playlists" tab and on "Albums" tab. For better visibility, I tick "Offline Content Only" so I only have my synchronized album visible. It used to work also in "Playlists" tab, but no...
Hello, There is a bug I have since several weeks. I have albums on "Playlists" tab and on "Albums" tab. For better visibility, I tick "Offline Content Only" so I only have my sy...
Spotify Star
425 Views
1 replies
0 likes
Hey, my phone has stopped allowing me unlimited skipping and keeps telling me to upgrade to premium. Ive always been a premium user. Also my tablet is still leaving me use spotify as a premium account Thanks
Hey, my phone has stopped allowing me unlimited skipping and keeps telling me to upgrade to premium. Ive always been a premium user. Also my tablet is still leaving me use spotify as a premium accoun...
Community Legend
552 Views
2 replies
0 likes
Hi, I was wondering if anyone has problems with Korn radio or shuffling Korn on an andriod device, where as soon as a song from the paradigm shift plays, it only shufffles 2 versions of the album and nothing else? The only way to correct this is to r...
Hi, I was wondering if anyone has problems with Korn radio or shuffling Korn on an andriod device, where as soon as a song from the paradigm shift plays, it only shufffl...
Community Legend
621 Views
1 replies
0 likes
Why is it that when I add a song to 'singles' in 'your music' it also adds the album to 'albums'? I now have an album folder full of albums with only one song, making it hard to browse through the album folder. This works the other way wirth the 'sin...
Why is it that when I add a song to 'singles' in 'your music' it also adds the album to 'albums'? I now have an album folder full of albums with only one song, making it hard to browse through the al...
Community Legend
539 Views
1 replies
1 likes
HeyI have a free spotify account. And i can login on my PC with "B...@gmail.com but after reinstalling android on my phone and tablet i'm not able to login there anymore. When i write my username "b...@gmail.com" it brings me an error "!" and it says...
Hey I have a free spotify account. And i can login on my PC with "B...@gmail.com but after reinstalling android on my phone and tablet i'm not able to login there anymore. When i write my username "...
Regular
4753 Views
8 replies
0 likes
Hello. I have been using Spotify for a long time now, without glitches and/or hiccups as many of the other folks have been experiencing up until now.Unfortunately, when I installed the latest version of Spotify on my Android (SGS4) it ceased to work ...
Hello. I have been using Spotify for a long time now, without glitches and/or hiccups as many of the other folks have been experiencing up until now. Unfortunately, when I installed the...
Casual Listener
2303 Views
7 replies
1 likes
Hello, After i got the email saing that someone has hacked the spotify server i tried to open my spotify mobile app on my samsung galaxy mini I got a message saing that i should update my spotify app. when i tab on "Download" I will go to the play st...
Hello, After i got the email saing that someone has hacked the spotify server i tried to open my spotify mobile app on my samsung galaxy mini I got a message saing that i should update m...
Roadie
604 Views
3 replies
0 likes
I have an AT&T Galaxy Note 3. I had all my playlists and starred tracks saved to my SD card. But after I redownloaded spotify and all of my songs, it saves the music to my phone and not my sd card where I want it. I made sure to change it to extreme ...
I have an AT&T Galaxy Note 3. I had all my playlists and starred tracks saved to my SD card. But after I redownloaded spotify and all of my songs, it saves the music to my phone and not my sd car...
Community Legend
2279 Views
11 replies
0 likes
Do the songs remain downloaded on my phone and occupy storage, or do the songs included in the deleted offline playlist get automatically undownloaded? I think I have deleted / unfollowed some offline playlists before selecting "Undownload" on my dev...
Do the songs remain downloaded on my phone and occupy storage, or do the songs included in the deleted offline playlist get automatically undownloaded? I think I have deleted / unfollowed ...
Community Legend
1660 Views
1 replies
0 likes
