Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387415 Views

545 replies

34 likes

Account
Free
  • 387415 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8041 Views

0 replies

7 likes

  • 8041 Views
  • 0 replies
  • 7 likes

Data usage while in offline mode

Hi there, I was playing some songs on my phone while travelling the other day. Back home I saw a notification from my data usage app that Spotify had used 150 mb on my way home. Although I was sure that my Spotify app was in offline mode I double-che...

Newbie

Hi there,   I was playing some songs on my phone while travelling the other day. Back home I saw a notification from my data usage app that Spotify had used 150 mb on my way home. Although I...

Peter__

Community Legend

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Spotify Premium

Signed up to the 30day free trial but with no difference to my account. Still unable to play my play lists offline. Have now been charged for a month as the 30days is up but still no change. Any advice on how to get it sorted? Have logged in and out ...

Newbie

Signed up to the 30day free trial but with no difference to my account. Still unable to play my play lists offline. Have now been charged for a month as the 30days is up but still no change. Any advi...

Peter__

Community Legend

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Your music songs on PC does not show on android

I'm using the latest of both PC and android. My Songs in Your music show a random list of one dozen of songs even thought it's empty on my pc. The bottom line is that Your Music on android does not sync with the pc.

Regular

I'm using the latest of both PC and android. My Songs in Your music show a random list of one dozen of songs even thought it's empty on my pc. The bottom line is that Your Music on android does n...

regisbsb

Regular

666 Views

2 replies

0 likes

  • 666 Views
  • 2 replies
  • 0 likes

Where is chromecast ????

STILL NO CHROME CAST SUPPORT ! I have a lot of playlists to copy to Google play but it will be worth it ! Spotify u have last another paying customer !

Newbie

STILL NO CHROME CAST SUPPORT ! I have a lot of playlists to copy to Google play but it will be worth it ! Spotify u have last another paying customer !

474 Views

0 replies

0 likes

  • 474 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Offline (Chile)

Hello, I've been listening some Spotify spots in which are said that we can use spotify for free in our cellphones without going premiun, but they also said that it is not a 30-days test of the premiun Spotify. I downloaded the app in my smartphone (...

Casual Listener

Hello,   I've been listening some Spotify spots in which are said that we can use spotify for free in our cellphones without going premiun, but they also said that it is not a 30-days test o...

GabbyW

Casual Listener

776 Views

2 replies

0 likes

  • 776 Views
  • 2 replies
  • 0 likes

Computer freezes and locks up when syncing with Galaxy s3

Hello, I have been searching for a related issue but have been unable to find a solution. I am trying to sync a playlist to my galaxy s3. Every time I connect my phone to the wifi network, the syncing process begins. After 1-3 minutes of syncing song...

Casual Listener

Hello,   I have been searching for a related issue but have been unable to find a solution. I am trying to sync a playlist to my galaxy s3. Every time I connect my phone to the wifi network,...

Peter__

Community Legend

821 Views

7 replies

0 likes

  • 821 Views
  • 7 replies
  • 0 likes

Unable to Play Track on Android or iPad, but playable on PC?

Hi all, Would anyone know why some tracks of my playlist play fine on the PC, but are unplayable on Android or iPad? These are greyed out in the mobile devices. On the iPad, it says "Unable to Play Track" when you try to play it. Other related posts ...

Regular

Hi all,   Would anyone know why some tracks of my playlist play fine on the PC, but are unplayable on Android or iPad? These are greyed out in the mobile devices.   On the iPad, it...

Peter__

Community Legend

1245 Views

6 replies

0 likes

  • 1245 Views
  • 6 replies
  • 0 likes

Spotify Widget

I'm not sure who else this affects but the first time after geting the Spotify app on my Nexus 7 2013, the widget was a nice 4x1 size which would sit nicely in the middle of the screen, but after using Nova Launcher for a while (and unistalling Nova ...

Casual Listener

I'm not sure who else this affects but the first time after geting the Spotify app on my Nexus 7 2013, the widget was a nice 4x1 size which would sit nicely in the middle of the screen, but after usi...

Joe

Community Legend

3424 Views

1 replies

1 likes

  • 3424 Views
  • 1 replies
  • 1 likes

Solved!! Artists in Your Music with ZERO saved songs/albums

I have several artists that are listed under the Artists tab of Your Music, but i have not saved any of their music at all. They show as having "0" tracks. Have tried adding music and removing, but the entry remains.

Regular

I have several artists that are listed under the Artists tab of Your Music, but i have not saved any of their music at all. They show as having "0" tracks. Have tried adding music and removing, but t...

Peter__

Community Legend

1419 Views

9 replies

0 likes

  • 1419 Views
  • 9 replies
  • 0 likes

Solved!! galaxy S5 app

How do I get the spotify app on my phone? This should be easier than what it's doing.

Regular

How do I get the spotify app on my phone?  This should be easier than what it's doing.

kbrooksc

Community Legend

6261 Views

8 replies

0 likes

  • 6261 Views
  • 8 replies
  • 0 likes

TRANSFERED SONG GREYED OUT??

i transfere a song from my computer, it works on the computer but now its greyed out on my phone when i try to play it after the latest update with the black theme??

Casual Listener

i transfere a song from my computer, it works on the computer but now its greyed out on my phone when i try to play it after the latest update with the black theme??

Peter__

Community Legend

471 Views

2 replies

0 likes

  • 471 Views
  • 2 replies
  • 0 likes

Solved!! Reordering playlists?

I have a ton of playlists, and when I use the windows app, I have them all listed in a specific order that allows me to quickly locate individual playlists. When I open the android app though, all of my playlists are in a seemingly random order which...

Music Fan

I have a ton of playlists, and when I use the windows app, I have them all listed in a specific order that allows me to quickly locate individual playlists. When I open the android app though, all of...

Joe

Community Legend

667 Views

1 replies

0 likes

  • 667 Views
  • 1 replies
  • 0 likes

paying for premium but my android phone...

Im paying for premium but on my android phone, the Spotify app is set up like its free. Help! I dont want to pay for something I'm not gonna get.

Newbie

Im paying for premium but on my android phone, the Spotify app is set up like its free. Help! I dont want to pay for something I'm not gonna get.

Joe

Community Legend

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Search is horribly broken

What happened to the search function? Spotify seems to have autoupdated. I now have some sort of live search thing where results appear as I type. That would be fine, were it not for the fact that the results now seem to have absolutely nothing to do...

Casual Listener

What happened to the search function? Spotify seems to have autoupdated. I now have some sort of live search thing where results appear as I type. That would be fine, were it not for the fact that th...

Joe

Community Legend

483 Views

3 replies

0 likes

  • 483 Views
  • 3 replies
  • 0 likes

sync error on Nexus 5: No space left on this device

I know there are other posts about this but I have tried all the "Fixes" and its not fixing. Twice tonight I have had this error. I have deleted and re installed spotify both times. Now I have this error for the thrid time in the space of two hours. ...

Newbie

I know there are other posts about this but I have tried all the "Fixes" and its not fixing.    Twice tonight I have had this error. I have deleted and re installed spotify both times. ...

Joe

Community Legend

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

Music stops playing when someone adds songs to playlist

Hello, I don't know if anyone has reported this issue but since Spotify "has painted it black", on my Android tablet, if someone adds a song to a playlist, the playlist I am playing at the time stops and my selection plays randomly. It can be trouble...

Music Fan

Hello, I don't know if anyone has reported this issue but since Spotify "has painted it black", on my Android tablet, if someone adds a song to a playlist, the playlist I am playing at the tim...

Joe

Community Legend

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

Solved!! Cannot login into spotify mobile through facebook.

Hello, I've been struggling with this issue for the past two days and cannot seem to getting it resolved. I recently got a new phone and wanted to install spotify on my phone. I try and login into facebook through the app but keep recieving the same ...

Casual Listener

Hello, I've been struggling with this issue for the past two days and cannot seem to getting it resolved.  I recently got a new phone and wanted to install spotify on my phone. I try and login i...

Joe

Community Legend

14666 Views

7 replies

0 likes

  • 14666 Views
  • 7 replies
  • 0 likes

Kenwood car radio will not automatically reconnect with Spotify app on Note 3 Smart phone.

I just purchased a new Kenwood KDC X-798 car radio. The Galaxy note 3 smart phone pairs fine with radio but once I turn the car off and get back in it will not pick up the song where I left off. My only solution is to hit the pause button on the head...

Casual Listener

 I just purchased a new Kenwood KDC X-798 car radio. The Galaxy note 3 smart phone pairs fine with radio but once I turn the car off and get back in it will not pick up the song where I left off...

wtsheff

Casual Listener

2139 Views

2 replies

0 likes

  • 2139 Views
  • 2 replies
  • 0 likes

Library is missing in new version

I had trouble with Spotify not downloading playlists marked for offline usage and found that there was an update released. Updated Spotify and to my horror the library is gone. I normaly just play a random song from the library and have shuffle turne...

Casual Listener

I had trouble with Spotify not downloading playlists marked for offline usage and found that there was an update released.   Updated Spotify and to my horror the library is gone. I normaly j...

Joe

Community Legend

1966 Views

3 replies

0 likes

  • 1966 Views
  • 3 replies
  • 0 likes