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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1490 Views

0 replies

6 likes

  • 1490 Views
  • 0 replies
  • 6 likes

How can i desable my account?

I need to desable my account but don't know how

Casual Listener

I need to desable my account but don't know how

Joe

Community Legend

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

How can I hide playlists?

I have organized all my Playlists in Subfolders, and then downloaded them on my phone. Now, in the spotify App I always have to scroll throu all the "downloaded playlists" (which are a lot) to get down to my folders in which I organized them. Is ther...

Regular

I have organized all my Playlists in Subfolders, and then downloaded them on my phone. Now, in the spotify App I always have to scroll throu all the "downloaded playlists" (which are a lot) to get do...

Joe

Community Legend

2343 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Premium not working

Upgraded to premium, have the receipt. Does not seem to be working, still have ads and still says to upgrade. I tried clicking upgrade again and it showed I was already premium, I've tried everything I've found so far on this site and no dice. I've s...

Casual Listener

Upgraded to premium, have the receipt. Does not seem to be working, still have ads and still says to upgrade. I tried clicking upgrade again and it showed I was already premium, I've tried every...

Joe

Community Legend

34715 Views

133 replies

3 likes

  • 34715 Views
  • 133 replies
  • 3 likes

spotify on android drains battery and heating on the phone

I am using spotify on my android phone for 3 or 4 months but spotify drains too much battery. I tried different roms different batteries still same. Spotify needsto do something i think because i cant use this appMy phone is HTC Sensation XL with one...

Regular

I am using spotify on my android phone for 3 or 4 months but spotify drains too much battery. I tried different roms different batteries still same. Spotify needsto do something i think because i can...

NAZO

Regular

903 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Solved!! Repeat button in Android App

Sorry for this question, but I've read a lot of answers, but I still can not find the solution. In the application for Android can not find the repeat button!! Reading in the network (and here on the fourm) it says to click the i button and in the op...

Regular

Sorry for this question, but I've read a lot of answers, but I still can not find the solution. In the application for Android can not find the repeat button!!   Reading in the network (an...

thenaturesounds

Regular

1575 Views

2 replies

0 likes

  • 1575 Views
  • 2 replies
  • 0 likes

Can't select songs to play

Do you have to have premium subscription in order to select a song you want to listen to? My only option is "shuffle play" and I only want to listen to the artist/album I selected

Newbie

Do you have to have premium subscription in order to select a song you want to listen to? My only option is "shuffle play" and I only want to listen to the artist/album I selected

Joe

Community Legend

1271 Views

1 replies

0 likes

selection
shuffle
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Re: Can't log in with the spotify app

this is on my galaxy s1 plus. I was able to use it a few days ago, however it was always in offline n mode. so I tried to log off and on again. I can log in if I use a browser or use the computer software. my username is 1128179971.

Casual Listener

this is on my galaxy s1 plus. I was able to use it a few days ago, however it was always in offline n mode. so I tried to log off and on again. I can log in if I use a browser or use the computer sof...

Bajin

Casual Listener

566 Views

6 replies

0 likes

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  • 6 replies
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Android Offline Mode

Hi; in offline mode while listening to music on my phone more than 3 - 4 songs in a row when the phone is standing skip, and I already miss playing music is moving one by one

Casual Listener

Hi; in offline mode while listening to music on my phone more than 3 - 4 songs in a row when the phone is standing skip, and I already miss playing music is moving one by one

Joe

Community Legend

428 Views

3 replies

0 likes

  • 428 Views
  • 3 replies
  • 0 likes

Predictive searching

Ive noticied on my friends Iphoe when they go to search something on spotify. As each letter is typed its suggests what it may be. Sort of the way google does it when you are searching the net. Rather than having to type out the whole band or song i ...

Newbie

Ive noticied on my friends Iphoe when they go to search something on spotify. As each letter is typed its suggests what it may be.    Sort of the way google does it when you are searchi...

Andrews32

Roadie

470 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

can not log on to spotify via the facebook app

I use a sony neo which a android device version 2.3.4 - latest update. The app has been runing on the phone before, I swtiched to a sony z1 and that was no problem either, I sold the phone because it was simply big and am willing to use the Sony Neo ...

Visitor

I use a sony neo which a android device version 2.3.4 - latest update. The app has been runing on the phone before, I swtiched to a sony z1 and that was no problem either, I sold the phone because it...

Joe

Community Legend

425 Views

5 replies

0 likes

  • 425 Views
  • 5 replies
  • 0 likes

Offline Playlists skipping every 3-5 seconds during play

Hi All! I have been a Spotify Premium User almost from day one that it was available here in the states. I cancelled several other subscriptions and switched because no one else was able to consistently meet my expectations. I have convinced many of ...

Newbie

Hi All! I have been a Spotify Premium User almost from day one that it was available here in the states.  I cancelled several other subscriptions and switched because no one else was able to c...

Joe

Community Legend

571 Views

1 replies

0 likes

  • 571 Views
  • 1 replies
  • 0 likes

Two Devices One Premium?

I'm going on vacation and would like to be able to stream music without internet on two devices at the same time. Is this possible with Spotify Premium?

Newbie

I'm going on vacation and would like to be able to stream music without internet on two devices at the same time. Is this possible with Spotify Premium?

TheStageIsOver

Regular

398 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!! Can't unlock the screen when Spotify is running

Hi, Recently I have updated my Samsung Galaxy S Advance from Android 2.3.6 to Android 4.1.2 and since then I have this weird issue with Spotify – whenever it's open I have troubles unlocking the screen's device. It seems like the phone's dead but it'...

Roadie

Hi, Recently I have updated my Samsung Galaxy S Advance from Android 2.3.6 to Android 4.1.2 and since then I have this weird issue with Spotify – whenever it's open I have troubles unlocking the sc...

cloudsmaker

Roadie

1411 Views

6 replies

0 likes

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  • 6 replies
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Solved!! Browse Feature stuck loading

Hi there!I'm a Premium user, have the latest version installed on my tablet, and I've been having this problem the past few days, everytime I try tro browse on a different category, In the Browse feature, it will only load 10 playlists, and stuck the...

Newbie

Hi there! I'm a Premium user, have the latest version installed on my tablet,  and I've been having this problem the past few days, everytime I try tro browse on a different category, In the ...

Joe

Community Legend

2645 Views

16 replies

1 likes

  • 2645 Views
  • 16 replies
  • 1 likes

Solved!! Spotify connect

Im trying to play two different songs on two different devices (all android) at the same time in two different rooms but connect keeps interfering and switching from one device to the other?

Casual Listener

Im trying to play two different songs on two different devices (all android) at the same time in two different rooms but connect keeps interfering and switching from one device to the other?

Merik

Community Legend

700 Views

3 replies

0 likes

  • 700 Views
  • 3 replies
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Sort list should be remembered, always.

I always listen to my "recently added" music first on my Playlist. Every time I pick a different playlist, I always have to go a resort to the recently added option. Is there a way to make the app remember? This happens on my tablet and phone.

Regular

I always listen to my "recently added" music first on my Playlist. Every time I pick a different playlist, I always have to go a resort to the recently added option. Is there a way to make the app re...

Joe

Community Legend

316 Views

3 replies

0 likes

  • 316 Views
  • 3 replies
  • 0 likes

Can only shuffle on tablet. What's wrong?

Hey guys. I can only shuffle on my tablet. I thought I could choose what to listen to like the PC version.. what's wrong?

Casual Listener

Hey guys. I can only shuffle on my tablet. I thought I could choose what to listen to like the PC version.. what's wrong?

iHarp

Casual Listener

511 Views

4 replies

0 likes

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  • 4 replies
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No crossfade option on my android phone spotify

I tried to find the crossfade option on my android phone spotify but there is no option on it. What should I do?

Casual Listener

I tried to find the crossfade option on my android phone spotify but there is no option on it. What should I do?

Joe

Community Legend

753 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Solved!! 2 devices, strange problem, please help!

I have 2 devices with 1 account. Both devices have the songs downloaded for offline use (I don't stream ever). If I open Spotify on one device, the other device sometimes starts Spotify and plays music (controlling both devices while only using 1). I...

Casual Listener

I have 2 devices with 1 account.  Both devices have the songs downloaded for offline use (I don't stream ever).  If I open Spotify on one device, the other device sometimes starts Spotify a...

motoracer

Casual Listener

686 Views

7 replies

0 likes

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  • 7 replies
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Android free offline for Starred playlist

A little confused. I was under the impression that on an Android phone with a free account, I could download the Starred playlist for Offline listening, ableit in Shuffle mode. When I first installed the app, music appeared to be downloading to my SD...

Newbie

A little confused. I was under the impression that on an Android phone with a free account, I could download the Starred playlist for Offline listening, ableit in Shuffle mode.   When I first in...

Joe

Community Legend

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes