Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
410091 Views
554 replies
37 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
posted in error please remove
posted in error please remove
260 Views
0 replies
0 likes
On my android client I used to be one press away from getting to my playlists, and once there I could easily find the ones that were downloaded and ready to go. Now my home screen has four sections: A 'recently listened to', which mysteriously lists ...
On my android client I used to be one press away from getting to my playlists, and once there I could easily find the ones that were downloaded and ready to go. Now my home screen has four...
Roadie
666 Views
2 replies
2 likes
Posted using the Spotify Community app by Liam
Posted using the Spotify Community app by Liam
Community Legend
520 Views
1 replies
0 likes
I have an LG. I have spotify premium and I downloaded the "preferiti" playlist on my phone to listen to it offline, but there's a 15 seconds random interference in the middle of the song that's playing. and I don't understand why. I checked on the se...
I have an LG. I have spotify premium and I downloaded the "preferiti" playlist on my phone to listen to it offline, but there's a 15 seconds random interference in the middle of the song that's...
269 Views
0 replies
0 likes
EDIT: I always had troubles using 3 devices for offline sync as the last one was always de-authorised. I have now made a clean reinstall on all three devices and now everything seems to be working fine. I can use all three devices for offline sync an...
EDIT: I always had troubles using 3 devices for offline sync as the last one was always de-authorised. I have now made a clean reinstall on all three devices and now everything seems to be working fi...
Regular
1699 Views
9 replies
0 likes
I leave my 4g on, and I have a solid connection, yet everytime I open the app it takes up to a minute to detect the connection. In the meantime everything is greyed out and the bottom says no internet connection available. What can I do?
I leave my 4g on, and I have a solid connection, yet everytime I open the app it takes up to a minute to detect the connection. In the meantime everything is greyed out and the bottom says no interne...
Community Legend
411 Views
1 replies
0 likes
I went from an iPhone to an Android about 2 weeks ago, and have been thinking of going back due to this problem, only to find that it is a Spotify problem. I have now tried 4 different sat nav applications, and the problem was still there with all of...
I went from an iPhone to an Android about 2 weeks ago, and have been thinking of going back due to this problem, only to find that it is a Spotify problem. I have now tried 4 different sat...
Community Legend
1451 Views
1 replies
0 likes
I need help. I am using Spotify Premium. I downloaded the latest Version of Spotify from the Market. Everything works fine, but when I look through some new music or click a song from my offline Playlist and skip to the middle of the songs the music ...
I need help. I am using Spotify Premium. I downloaded the latest Version of Spotify from the Market. Everything works fine, but when I look through some new music or click a song from my offlin...
Not applicable
633 Views
4 replies
0 likes
Is there any way to download the my songs collection to play offline, like you did with starred in the older versions of Spotify? Thank you.
Is there any way to download the my songs collection to play offline, like you did with starred in the older versions of Spotify? Thank you.
Newbie
1388 Views
7 replies
0 likes
I am using Spotify premium on my Samsung Galaxy S2, and have been for some time, but currently I cannot login to the app. I am still able to use spotify on my laptop, but no matter whether i login with my spotify username and password (which i have r...
I am using Spotify premium on my Samsung Galaxy S2, and have been for some time, but currently I cannot login to the app. I am still able to use spotify on my laptop, but no matter whether i login wi...
Casual Listener
7139 Views
4 replies
0 likes
I have a note 3 with playlists on it. Is it my understanding that I can't put these on my laptop or any other device. In other words, all I can do is play them, I can't copy them? thanks
I have a note 3 with playlists on it. Is it my understanding that I can't put these on my laptop or any other device. In other words, all I can do is play them, I can't copy them? ...
Community Legend
605 Views
3 replies
0 likes
After the receiving the "Paint It Black" update on Android and desktop, I started moving all my playlists into Albums under Your Music. It was a bit meticulous, but I want to be on board with Spotify's new direction. Then after a subsequent Android u...
After the receiving the "Paint It Black" update on Android and desktop, I started moving all my playlists into Albums under Your Music. It was a bit meticulous, but I want to be on board with Spotify...
Music Fan
4850 Views
6 replies
0 likes
When I use my HTC One S with a Parrot bluetooth car kit, the bluetooth seems to randomly disconnect, usually at the end of a song. I can reconnect the bluetooth and start the song playing again, but not too safe when you're driving! It makes it prett...
When I use my HTC One S with a Parrot bluetooth car kit, the bluetooth seems to randomly disconnect, usually at the end of a song. I can reconnect the bluetooth and start the song playing again...
Casual Listener
3133 Views
7 replies
0 likes
Note3. All upgrades. Trided to clear cache. Tried to reinstal app. In my profile there is 0 playlists. They are all available as normal on the PC. I am able to search for the title of the playlist, and then play them. Funny thing, I am listed as the ...
Note3. All upgrades. Trided to clear cache. Tried to reinstal app. In my profile there is 0 playlists. They are all available as normal on the PC. I am able to ...
Casual Listener
651 Views
4 replies
0 likes
Hi. I'm having problems following the instructions for the Spotify app on my HTC phone (quite an old model, but no mention made in the app that this would be a problem). I open the app and it shows all of my playlists as Downloaded - doesn't give me ...
Hi. I'm having problems following the instructions for the Spotify app on my HTC phone (quite an old model, but no mention made in the app that this would be a problem). I open the app and ...
Community Legend
3402 Views
9 replies
0 likes
Description When playing songs spotify (offline mode) causes excessive CPU usage compared to other music apps and maintains partial wakeclocks even after the song has been paused/stopped thereby draining the battery (about 4-5% an hour compared to 1-...
Description When playing songs spotify (offline mode) causes excessive CPU usage compared to other music apps and maintains partial wakeclocks even after the song has been paused/stopped thereby dr...
823 Views
0 replies
0 likes
I have the premium subscription and happen to have a few android devices. - A phone. - A second phone with sim from country I work in part of my time. - A 12" Tablet for work where I like to listen to mucis while working. - An 8" Tablet for holiday a...
I have the premium subscription and happen to have a few android devices. - A phone. - A second phone with sim from country I work in part of my time. - A 12" Tablet for work where I like to li...
Roadie
884 Views
5 replies
0 likes
Okay So i have a small samsung tablet which is pretty basic and I have spotify preimium on it, I cant seem to find the download button to download songs, I wanna download skrillex's new album. I have tried holding on to a song its options are just sh...
Okay So i have a small samsung tablet which is pretty basic and I have spotify preimium on it, I cant seem to find the download button to download songs, I wanna download skrillex's new album. I have...
Community Legend
406 Views
1 replies
0 likes
Hey so Spotify is supposed to work with the Moto X's touchless control, which allows you to play music using either spotify or google play music. Right now only Google play music works! When I set Spotify as the default player, the voice command only...
Hey so Spotify is supposed to work with the Moto X's touchless control, which allows you to play music using either spotify or google play music. Right now only Google play music works! W...
768 Views
0 replies
0 likes
Hello. My phone is Sony Xperia S - I'm using custom ROM based on KitKat. Of course, my phone is rooted. Well, I can't log in to my account. I can see the startup screen, but when I click "Log in", phone crashes (black screen) and I must restart it. I...
Hello. My phone is Sony Xperia S - I'm using custom ROM based on KitKat. Of course, my phone is rooted. Well, I can't log in to my account. I can see the startup screen, but when I click "Log in", ...
495 Views
0 replies
0 likes
