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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118726 Views

27 replies

4 likes

  • 118726 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239421 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239421 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600259 Views

79 replies

3 likes

  • 600259 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492763 Views

581 replies

42 likes

Account
Free
  • 492763 Views
  • 581 replies
  • 42 likes

Logout

Every time I try to get on Spotify, it asks me to log in again. This causes problems, since it's finally able to download to my SD card and every time it does this it loses all downloaded content and settings (but still takes up space on my card). Ph...

Regular

Every time I try to get on Spotify, it asks me to log in again. This causes problems, since it's finally able to download to my SD card and every time it does this it loses all downloaded content and...

547 Views

0 replies

0 likes

  • 547 Views
  • 0 replies
  • 0 likes

Solved!! Spotify saving songs & using space even when online?

I cleared all Spotify data (and re-logged in), so I'm starting "fresh". I have NO playlists set to sync for offline use Spotify is in online mode. If I then look at the DATA used by the Spotify app, it grows and grows as I listen to music, consuming ...

Visitor

I cleared all Spotify data (and re-logged in), so I'm starting "fresh".   I have NO playlists set to sync for offline use   Spotify is in online mode.   If I then look at t...

Feimitsu

Casual Listener

1695 Views

6 replies

0 likes

  • 1695 Views
  • 6 replies
  • 0 likes

App on phone says logged into three devices when I am not

SO for last month app has not worked. Resets every 8 seconds, totally useles, but I keep trying. Today the app tells me I am logged into 3 devices already. Go online and make sure I am not logged in anywhere. Ty again and still tells me I am synced w...

Music Fan

SO for last month app has not worked. Resets every 8 seconds, totally useles, but I keep trying. Today the app tells me I am logged into 3 devices already. Go online and make sure I am not logged in ...

Peter__

Community Legend

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Gift Card Issues

Hi Guys I recently purchased a 3 month gift card on the 20/05/14 for my girlfriend who lives in Spain. She's having trouble redeeming the code as I purchased the gift card online in the Uk. What do i need to do? Should I cancel the card? Its a birthd...

Casual Listener

Hi Guys  I recently purchased a 3 month gift card on the 20/05/14 for my girlfriend who lives in Spain. She's having trouble redeeming the code as I purchased the gift card online in the Uk. Wh...

Daniel

Community Legend

542 Views

2 replies

0 likes

  • 542 Views
  • 2 replies
  • 0 likes

Spotify permanently crashing since last update

Since the last major update has been released (new design & visuals) Spotify doesn't work anymore. Everytime I start the application it simply closes the app, without giving me any notice or error code. I have narrowed it down to the error being the ...

Casual Listener

Since the last major update has been released (new design & visuals) Spotify doesn't work anymore. Everytime I start the application it simply closes the app, without giving me any notice or erro...

timn1991

Casual Listener

705 Views

4 replies

0 likes

  • 705 Views
  • 4 replies
  • 0 likes

normal sound over speakers, broken sound with In-Ears

Hello, I use Samsung GT-i9000 with Firmware Version 2.2 I installed the newest Version of Spotify and I´m Premium User. I use Vivanco In-Ears. When I listen to music via Spotify using the integrated speakers from my mobile phone, music sounds correct...

Casual Listener

Hello, I use Samsung GT-i9000 with Firmware Version 2.2  I installed the newest Version of Spotify and I´m Premium User. I use Vivanco In-Ears.   When I listen to music via Spotif...

Stelzbock44

Casual Listener

538 Views

2 replies

0 likes

  • 538 Views
  • 2 replies
  • 0 likes

Problem connecting as a remote

Im trying to connect my phone as a romeote for spotify but spotify wont find my phone as a device. I saw somewhere that my PC needs to be connected wirelessly for it to work.So my question is:How do i connect my phone to a wired PC?

Casual Listener

Im trying to connect my phone as a romeote for spotify but spotify wont find my phone as a device.  I saw somewhere that my PC needs to be connected wirelessly for it to work. So my question...

Peter__

Community Legend

776 Views

4 replies

0 likes

  • 776 Views
  • 4 replies
  • 0 likes

Randomly switching to playlist overview during playblack

Recently I've been noticing that when I'm listening to a playlist, the Now Playing/playback screen will randomly just switch back to the Playlist Overview, as if I hit the X in the upper left corner. This just started happening in the last week or tw...

Regular

Recently I've been noticing that when I'm listening to a playlist, the Now Playing/playback screen will randomly just switch back to the Playlist Overview, as if I hit the X in the upper left corner....

317 Views

0 replies

0 likes

  • 317 Views
  • 0 replies
  • 0 likes

double... triple albums.. track listing wrong order

Hey on the new looking android app... 1.0.0.82.... when I save an album to "your music" after a while the tracks will be in the wrong order... for example track 1 from cd 2 will become the first track.... followed by track 1 from cd1.... hate this so...

Regular

Hey on the new looking android app... 1.0.0.82.... when I save an album to "your music" after a while the tracks will be in the wrong order... for example track 1 from cd 2 will become the first trac...

Peter__

Community Legend

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

Solved!! We're PAYING for Android access, so why is "SHUFFLE" forced down our throats?

Really curious here guys: The new Android redesign looks OK (to be honest seems really over-designed, the kind of thing a 22 year old with a $3000 Apple computer and about $0 of UX sense would make) But why is there a "SHUFFLE" button that takes up 1...

Music Fan

Really curious here guys: The new Android redesign looks OK (to be honest seems really over-designed, the kind of thing a 22 year old with a $3000 Apple computer and about $0 of UX sense would m...

blake

Community Legend

813 Views

2 replies

0 likes

  • 813 Views
  • 2 replies
  • 0 likes

Entire Android OS Crashes with Spotify over Car Bluetooth

Hey all, I recently updated my Spotify app to the most recent version and brought over my iTunes library into My Music, and soon after doing both things I started encountering an issue with playback on my HTC One (M7). For some reason, after making t...

Casual Listener

Hey all,   I recently updated my Spotify app to the most recent version and brought over my iTunes library into My Music, and soon after doing both things I started encountering an issue wit...

504 Views

0 replies

0 likes

  • 504 Views
  • 0 replies
  • 0 likes

Solved!! spotify connect stopped working

I've been a spotify premium customer for some time and use a Pioneer AV receiver that I normally connect to using Spotify Connect on HTC One (m8). I switched to a new Vodafone contract that includes a spotify subscription and ever since on new accoun...

Regular

I've been a spotify premium customer for some time and use a Pioneer AV receiver that I normally connect to using Spotify Connect on HTC One (m8). I switched to a new Vodafone contract that includes ...

Peter__

Community Legend

2365 Views

4 replies

0 likes

Android
  • 2365 Views
  • 4 replies
  • 0 likes

Offline Music Deleted After Phone Restart

Hey everyone!I have been expirencing this issue where every time I restart my phone, all my offline music on Spotify needs to be redownloaded. I feel like this defeats the purpose of offline mode. I have a feeling it's a bug so I tried redownloading ...

Casual Listener

Hey everyone! I have been expirencing this issue where every time I restart my phone, all my offline music on Spotify needs to be redownloaded. I feel like this defeats the purpose of offline mode...

Peter__

Community Legend

1802 Views

1 replies

4 likes

  • 1802 Views
  • 1 replies
  • 4 likes

songs stop after 5 sec?

Every time I play music the song will stop after 5 sec no matter what. I have spotify on my GS4, has anyone else experienced this problem ir know how to fix it?

Newbie

Every time I play music the song will stop after 5 sec no matter what. I have spotify on my GS4, has anyone else experienced this problem ir know how to fix it?

NorwegianWood

Regular

1516 Views

2 replies

1 likes

  • 1516 Views
  • 2 replies
  • 1 likes

Can't stream more than 30seconds of a song

Since running the update a week ago I can't stream anything me re than 30 seconds, I had no trouble before the update! I'm using a Samsung S3 mini if that helps.I've restarted the phone, cleared the data and cache!

Newbie

Since running the update a week ago I can't stream anything me re than 30 seconds, I had no trouble before the update! I'm using a Samsung S3 mini if that helps. I've restarted the phone, cleared th...

jd_aus

Newbie

923 Views

5 replies

0 likes

  • 923 Views
  • 5 replies
  • 0 likes

Solved!! Nexus 5 Spotify "No SD card, no room for data"

I see this issue was a problem about a year ago but I never had it on my previous phones. Suddenly, my phone will no longer run spotify. The app starts and I get a blank spotify background screen. After reinstalling or deleted app data I just get "Sp...

Newbie

I see this issue was a problem about a year ago but I never had it on my previous phones. Suddenly, my phone will no longer run spotify. The app starts and I get a blank spotify background screen. Af...

Joe

Community Legend

672 Views

1 replies

0 likes

  • 672 Views
  • 1 replies
  • 0 likes

Lock Screen Playback Controls

Has anyone else had issue's getting the lock screen playback controls to show up? I'm using a Xperia Z2.

Gig Goer

Has anyone else had issue's getting the lock screen playback controls to show up? I'm using a Xperia Z2. 

Zaim

Gig Goer

1068 Views

2 replies

0 likes

  • 1068 Views
  • 2 replies
  • 0 likes

spotify is downloaded but does not show on my phone

Second issue I've had with Spotify in the last hour. Google Play or whatever their app store is tells me that I have Spotify downloaded but I cannot find the app anywhere on my phone. I can't re-download but the app is nowhere to be found. Please hel...

Casual Listener

Second issue I've had with Spotify in the last hour.  Google Play or whatever their app store is tells me that I have Spotify downloaded but I cannot find the app anywhere on my phone. I can't...

Joe

Community Legend

6257 Views

5 replies

2 likes

  • 6257 Views
  • 5 replies
  • 2 likes

I cant play songs offline anymore

So after the recent update i cant play my songs anymore unless i am online, go to my profile and choose playlist. Then i see all the albums i have and can start an album. Once the album is started i can go out of my profile and the album plays normal...

Newbie

So after the recent update i cant play my songs anymore unless i am online, go to my profile and choose playlist. Then i see all the albums i have and can start an album.  Once the album is star...

Joe

Community Legend

548 Views

1 replies

0 likes

  • 548 Views
  • 1 replies
  • 0 likes