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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397114 Views

547 replies

35 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8493 Views

0 replies

7 likes

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Solved!! Can't login to spotify app

I am using Spotify premium on my Samsung Galaxy S2, and have been for some time, but currently I cannot login to the app. I am still able to use spotify on my laptop, but no matter whether i login with my spotify username and password (which i have r...

Casual Listener

I am using Spotify premium on my Samsung Galaxy S2, and have been for some time, but currently I cannot login to the app. I am still able to use spotify on my laptop, but no matter whether i login wi...

MikeFX86

Casual Listener

7120 Views

4 replies

0 likes

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where are my songs?

I have a note 3 with playlists on it. Is it my understanding that I can't put these on my laptop or any other device. In other words, all I can do is play them, I can't copy them? thanks

Casual Listener

I have a note  3 with playlists on it. Is it my understanding  that I can't put these on my laptop or any other device. In other words, all  I can do is play them, I can't copy them? ...

Joe

Community Legend

585 Views

3 replies

0 likes

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Solved!! Your Music erased after update

After the receiving the "Paint It Black" update on Android and desktop, I started moving all my playlists into Albums under Your Music. It was a bit meticulous, but I want to be on board with Spotify's new direction. Then after a subsequent Android u...

Music Fan

After the receiving the "Paint It Black" update on Android and desktop, I started moving all my playlists into Albums under Your Music. It was a bit meticulous, but I want to be on board with Spotify...

KylePerkuhn

Music Fan

4758 Views

6 replies

0 likes

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Solved!! Bluetooth Keeps disconnecting on HTC One S

When I use my HTC One S with a Parrot bluetooth car kit, the bluetooth seems to randomly disconnect, usually at the end of a song. I can reconnect the bluetooth and start the song playing again, but not too safe when you're driving! It makes it prett...

Regular

When I use my HTC One S with a Parrot bluetooth car kit, the bluetooth  seems to randomly disconnect, usually at the end of a song. I can reconnect the bluetooth and start the song playing again...

HoGoPL

Casual Listener

3102 Views

7 replies

0 likes

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Playlists gone from profile on Android

Note3. All upgrades. Trided to clear cache. Tried to reinstal app. In my profile there is 0 playlists. They are all available as normal on the PC. I am able to search for the title of the playlist, and then play them. Funny thing, I am listed as the ...

Casual Listener

Note3.  All upgrades.   Trided to clear cache. Tried to reinstal app.   In my profile there is 0 playlists. They are all available as normal on the PC.   I am able to ...

FrodeBNilsen

Casual Listener

635 Views

4 replies

0 likes

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Solved!! Problems with Spotify free on Android

Hi. I'm having problems following the instructions for the Spotify app on my HTC phone (quite an old model, but no mention made in the app that this would be a problem). I open the app and it shows all of my playlists as Downloaded - doesn't give me ...

Casual Listener

Hi. I'm having problems following the instructions for the Spotify app on my HTC phone (quite an old model, but no mention made in the app that this would be a problem). I open the app and ...

Joe

Community Legend

3326 Views

9 replies

0 likes

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Spotify Excessive Battery/CPU usage on Nexus 5 (4.4.2)

Description When playing songs spotify (offline mode) causes excessive CPU usage compared to other music apps and maintains partial wakeclocks even after the song has been paused/stopped thereby draining the battery (about 4-5% an hour compared to 1-...

Newbie

Description When playing songs spotify (offline mode) causes excessive CPU usage compared to other music apps and maintains partial wakeclocks even after the song has been paused/stopped thereby dr...

811 Views

0 replies

0 likes

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Lift 3 device limiation please

I have the premium subscription and happen to have a few android devices. - A phone. - A second phone with sim from country I work in part of my time. - A 12" Tablet for work where I like to listen to mucis while working. - An 8" Tablet for holiday a...

Roadie

I have the premium subscription and happen to have a few android devices. - A phone. - A second phone with sim from country I work in part of my time. - A 12" Tablet for work where I like to li...

WilliamOffline

Roadie

862 Views

5 replies

0 likes

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Need Help downloading tracks

Okay So i have a small samsung tablet which is pretty basic and I have spotify preimium on it, I cant seem to find the download button to download songs, I wanna download skrillex's new album. I have tried holding on to a song its options are just sh...

Newbie

Okay So i have a small samsung tablet which is pretty basic and I have spotify preimium on it, I cant seem to find the download button to download songs, I wanna download skrillex's new album. I have...

Peter__

Community Legend

393 Views

1 replies

0 likes

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moto X touchless control issue

Hey so Spotify is supposed to work with the Moto X's touchless control, which allows you to play music using either spotify or google play music. Right now only Google play music works! When I set Spotify as the default player, the voice command only...

Newbie

Hey so Spotify is supposed to work with the Moto X's touchless control, which allows you to play music using either spotify or google play music.  Right now only Google play music works!  W...

758 Views

0 replies

0 likes

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Can't log to spotify

Hello. My phone is Sony Xperia S - I'm using custom ROM based on KitKat. Of course, my phone is rooted. Well, I can't log in to my account. I can see the startup screen, but when I click "Log in", phone crashes (black screen) and I must restart it. I...

Newbie

Hello. My phone is Sony Xperia S - I'm using custom ROM based on KitKat. Of course, my phone is rooted. Well, I can't log in to my account. I can see the startup screen, but when I click "Log in", ...

485 Views

0 replies

0 likes

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Solved!! Samsung Galaxy S5

Just got a new phone Galaxy S5, upgrated from S2. Have been using spotify on mey phone for 6 months with no problems. Cant open spotify on my new S5, "unfortunately, spotify has stopped". And doesnt open? I have a premium subscription. Any Ideas?

Casual Listener

Just got a new phone Galaxy S5, upgrated from S2. Have been using spotify on mey phone for 6 months with no problems. Cant open spotify on my new S5, "unfortunately, spotify has stopped". And doesn...

lofture

Casual Listener

9759 Views

2 replies

1 likes

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Can't use menu, stuck on Your Music

Spotify recently updated on my Android phone. Now, when I load it goes straight to the Your Music page. I cannot use the menu at all, every time I press it, the app closes to my home screen. I have deleted the cache, deleted the data, uninstalled, re...

Casual Listener

Spotify recently updated on my Android phone.  Now, when I load it goes straight to the Your Music page.  I cannot use the menu at all, every time I press it, the app closes to my home scre...

Joe

Community Legend

874 Views

7 replies

0 likes

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Syncing local files asking for premium.

I have used Spotify to sync local files from my PC to android phone (currently Nexus 4) for a while now. However when trying to sync a playlist full of local files today I get the 'Premium Required' popup, this is the same for all playlists that I tr...

Music Fan

I have used Spotify to sync local files from my PC to android phone (currently Nexus 4) for a while now. However when trying to sync a playlist full of local files today I get the 'Premium Required...

John_Peterson

Regular

6963 Views

54 replies

3 likes

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Just and observation relevant to recent equalizer bug

As you may know, there have been some issues with equalizers not working properly with the Spotify android app. When a song started or when you skipped through it the volume would jump to max scaring the **bleep** out of you for a split second. I had...

Music Fan

As you may know, there have been some issues with equalizers not working properly with the Spotify android app. When a song started or  when you skipped through it the volume would jump to max s...

Joe

Community Legend

699 Views

1 replies

1 likes

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Solved!! Incorrect song order in My Music

When I save certain albums to My Music, the songs are occasionally listed in the incorrect playing order in the android app. This happens in both album and artist views, and happens whether I originally saved the album from the desktop Windows app or...

Regular

When I save certain albums to My Music, the songs are occasionally listed in the incorrect playing order in the android app. This happens in both album and artist views, and happens whether I origina...

Peter__

Community Legend

5843 Views

9 replies

0 likes

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Updated Spotify on Android

There are those new tabs but no new design. Why? Will there even be a design update?

Casual Listener

There are those new tabs but no new design. Why? Will there even be a design update?

DANIEL3GS

Casual Listener

537 Views

2 replies

0 likes

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Data usage while in offline mode

Hi there, I was playing some songs on my phone while travelling the other day. Back home I saw a notification from my data usage app that Spotify had used 150 mb on my way home. Although I was sure that my Spotify app was in offline mode I double-che...

Newbie

Hi there,   I was playing some songs on my phone while travelling the other day. Back home I saw a notification from my data usage app that Spotify had used 150 mb on my way home. Although I...

Peter__

Community Legend

356 Views

1 replies

0 likes

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Spotify Premium

Signed up to the 30day free trial but with no difference to my account. Still unable to play my play lists offline. Have now been charged for a month as the 30days is up but still no change. Any advice on how to get it sorted? Have logged in and out ...

Newbie

Signed up to the 30day free trial but with no difference to my account. Still unable to play my play lists offline. Have now been charged for a month as the 30days is up but still no change. Any advi...

Peter__

Community Legend

323 Views

1 replies

0 likes

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  • 1 replies
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Your music songs on PC does not show on android

I'm using the latest of both PC and android. My Songs in Your music show a random list of one dozen of songs even thought it's empty on my pc. The bottom line is that Your Music on android does not sync with the pc.

Regular

I'm using the latest of both PC and android. My Songs in Your music show a random list of one dozen of songs even thought it's empty on my pc. The bottom line is that Your Music on android does n...

regisbsb

Regular

698 Views

2 replies

0 likes

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